[Resolved]  BSNL Cellone — Amount Deduction In My Prepaid Account

BSNL — without information deduct money in my account

the company has deducted rs 16 in my account without any information when i recharge my prepaid mobile with rs 55 and when i tried to talk with bsnl customer care i did not any response please consider on it

BSNL — Deduction of money from my prepaid account

I am receiving on my mobile phone one joke daily entitled ‘Masalajokes’ from Phone No.[protected] and one rupee is automatically being deducted from my balance with BSNL pre-paid services. All these are being done without my consent for the same. I never consented for being charged for these jokes. Initially I received a message on my mobile offering free Masalajokes for five days some time in the month of April or May, 2010. I subscribed for the same. But thereafter to my utter surprise, the service continued and without taking my consent one rupee per day is being deducted. No information is being given along with the message as how to deactivate this service.
Sometimes the person who picked up phone on customer care got my complaint lodged also. Every time the complaint was lodged, I got a message that the complaint is resolved. But still the service is continuing.
As a customer I pay money to BSNL and BSNL is diverting my money to someone else without taking consent from me. It is misappropriation of customers’ money lying with BSNL. Such unfair practice be stopped so that customers should not be cheated of their money. I am suffering a lot of mental agony as I am finding mysel[censored]nable to deactivate this service despite my efforts for the same. Sir, Kindly do the needful from your end to stop such unfair trade practices.

Officer in charge BSNL
If you find this deduction with out consent of the subscriber of Rs30/ reimburse
immediately and maintain your correctness and request you not to follow MNC
habits. They rob their customers. Just now for other mans complaint against Airtel
regarding porting, I have suggested to port to BSNL as you are rendering excellent
service and not like earlier and absolutely no cheating.
I PORTED MY AIRTEL CONNECTION TO BSNL BOTH BRAOD BAND AND 2 MOBILES RECENTLY
AND AM ENJOYING BSNL. SERVICE OF BSNL IS NOT LIKE EARLIER.
Sir, please reimburse thro these columns
and do the needful and keep up nations integrity by solving this type of complaints. STAND TO THIS NATION.

Respected sir,

Still i am not getting my money 30/-rs .

My BSNL Mobile No :[protected].

please do the needful,
Regards,
Ch.Bhanu Prasad.

BSNL CellOne Prepaid Service — deduction amount

sir
i am bsnl cellone prepaid customer.
the same messages coming continuously and deducting the amount. please stop that message facility.
i have made this complaint several times but no action.
this is final complaint. if not provide solution i will go for change the operator.