Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear all , I would like to alert you all how BSNL in Assam circle regularly cheating and looting customer by illegally charging money on the unwanted trouble some pack like mobile radio and deducting Rs25. This very sad and shame on the Govt owned company which looting customers randomly and there is no re-addressal mechanism thorough contact number and detail as per TRAI regulation are given on bsnl web site but non of working and accountable to address your genuine complaint. This is not in single case of mine large number of BSNl subscriber Assam circle are looted and there money is siphoned though there self activated VAS. on 11 Dec2010 on my BSNL number [protected], i got sms from 125555 that you been charged with Rs 25 for subscribing mobile radio, some other a again got a sms that you have been charged Rs5 for masti pack, which both service i never subscribed. When i contacted CC, I was ready to register my complain and stuck on that this service was requested my me. There after the mobile service was deactivated by money was not reimburse, I wrote through email upto top DG Manager Assam but no response is received and money is still not reimbursed. I dnt understand this is regular practice how and whom i should approach to deal with illegal menace. This is also happening with my other colleagues who are using BSL service,.

Dear Sir,
Please note that I am using BSNL 3G Sim with Phone No. : [protected] . For past 2-3 months my balance is getting deducted be service 56505. I have tried to unsubscribe by all the methods but still with every attempt, the sms charge does get deducted but this service is still continuing and deducting balance every month.
I have tried calling the customer care at BSNL but I am never able to talk to a customer representative.
Would be thankful if you can help me to stop this service and reclaim my lost balance.
Rishi Kashyap
[protected]

Hello;

I am a customer to BSNL for mobile service.
About 2-3 months back I recieved a sms from company stating some money deduction from my BSNL account for subscribing CBRT service ( call back ring tone )
Actually I have never registered for same
Now on start of each month about 30 to 50 rupees got deducted from my account for the same

I have tried to complaint for same through Customer care no.
But even after several trial they have never received the call
They have a system that announces that if we cut the call during that announcement then they will call back shortly , but till today I didnt get any call from them


Can you help me

I have applied for a BSNL land line at the following address.

Kosuri Venkateswara Rao,
H.No. 3-6-779/3A, 1st Floor
Himayath Nagar
Hyderabad - 500029

Telephone instrument has been given and number was informed as[protected]. But, even after a lapse of about 20 days, the phone is not activated.

After lot of enquiries, I was given telephone no. 27660065/27612062 to complain as the phone pertains to Himayath Nagar, Hyderabad. But surprisingly, I am continuously getting no reply.

Please get the connection activated immediately.

Regards,
Kosuri Venkateswara Rao
[protected]

We had applied for a BSNL Broadband connection on 25/09/10.Request No:51441468.
It has been 3 months since we have not got the connection yet.The person(Mr.Bhubneshwara Rao) who is providing the connection here is delaying the process and is asking for money which he is not liable,.
We are calling him up, but he is giving excuses one after the another.
Our locality is in Kanathur, district-Kancheepuram,pincode-603112

respected sir/madam,
i am Dr. Vihang and i have a bsnl 3G data card with mob no [protected]. my monthly validity is over so i recharged my no online using BSNL's online recharge facility. i recharged 606 Rs. voucher whose Receipt Number is [protected] and Transaction No is TXE[protected]. The said amount is deducted from my bank account but still i have not got my mob no recharged. when i tried to talk with customer care then they said that it is not possible to recharge online when i had done online recharge for my friend yesterday and it had worked out well. then he said he will transfer to a senior executive and put me hold. i kept phone on hold for an hour still nobody answered. i don't know where to complain as they are not picking up on customer service. please help me.

R/sir,
There has been an issue with Bsnl about bill from jan2010 to june 2010.during this period my landline was totally dead and complaint was being registered in jan 2010 which remained pending till june 2010.But the company issued the bills of these months.I even wrote an application to gmtd Jammu twice for deduction of bill but till now no action has been taken from their side.The company has been famous for their nawaabi attitude.So,therefore,i request you to take some action.
Thanks,
Ashish Sangra.
contact-[protected],[protected].

sir , i didnot activate the joke service from 56505 but it activate automatically for two month approx
and for that time i m calling the customer care executive for that time and i will not
satisfy because he could given me information and i do the massage for deactivation
and the service not deactivate till now on my bsnl mobile [protected]

even i agree pls take severe action against bsnl. they are taking proper actions for our complaints.
Every month i get problems with my connection, but it has become severe this month from 8th dec 2010. my device when i try to connect often shows as device unavailble or disconnected. people in bsnl are not able to detect the prob and provide proper solution i hav gone to bsnl office twice in the mean time. yet no use my problem has not been solved. when i try to reach the customer care i always hear the same words " ur in queue pls wait".
i'm not able to connect to my webpages. pls help for u might know how frustrating when u pay such high tariff to be not able to get connected

dear sir
Im jaswinder singh from chandigarh. my mobile no is [protected]. but from last 2 months BSNL activate the service of CHAT MESSENGER SERVICE to my no an charging rs. 15 after every 15 days. but i never activate this service. i'l complaint for it many times but no action will be taken. after this now i can't use BSNL COUSTOMER CARE SERVICE becouse the block my service to talk to customer care. plz help me to resolve this issue.
Thanks

JASWINDER SINGH
MOBILE NO. [protected]

Our BSNL Landline Phone and Broadband was not working for the past 20 days. The number is[protected]. Please fix it as soon as possible. FYKI - Area comes under Mogappair East.

i lost my mobile having BSNL sim on 12th dec...
the thief is using my number..
though i am making cal to him he is not answering
bt when i send message from my friend mobile he is giving reply...
its seems funny but true...
he is telling "i will giv ur mobile 2maro, now dont disturb me!"

so what i have to do??
though i am trying to mak a cal to customer care n number of times
they r not even lifting atleast once...

my idea is we can get the nos that r being used by that thief in these two days but customer care people are not even liftng cal...


so plz help me inorder to getrid misuse from that thief.

p.krishna kanth
nitw

lost no:[protected]

mail id: krishnakanth.mec.[protected]@gmail.com

Hi Sir,

I have applied for shifting my landline and broadband connection[protected] from Domlur to 9th block of Jayanagar on[protected]. I have submitted application for local shift on Nov 27th, 2010 at Indiranagar exchange office.

Then I approached the local office at Jayanagar I got answer the connection will be given in 3-4 days time as our new house area also comes under the same exchange but even after 18 days, there is no action against this.

Every time I call a person from BSNL exchange he will point out some other person and give other number. Likewise I have called some 20 numbers over this period. The worst part the officers at Jayanagar does not respond for telephone calls.

Being a software professional I need to take up late night calls because of this issue I will have to stay office late nights for my calls.I am really fed up with the service.

Concerned people please look into the issue and help the dependent users with timely service.

Thanks in advance,
Muthuraman S
Consumer No: 49794900

Hi,
I am a journalist working for a national English daily based in Patna and my cell phone No is [protected]. I never activated the BSNL Caller tunes. Still it was activated twice in a day on December 11, 2010 and charged Rs 12 and Rs 28.

I think this is another big scandal in the BSNL after 2 G Spedtrum Scam and the minister concerned Mr Kapil Sibbal must immediatley look into it before it is late.

Manoj Chaurasia
State Bureau Chief
The Statesman
Patna (Bihar)

Well,I had purchased BSNL 3G sim and the datacard for ,you know, getting the "High Speed Internet" and for a couple of days it worked just fine.
But thats where BSNL shows its true colours!!After the few days of good speed,whenever i try connecting to the internet using the stupid tool that they provided it shows that it is getting connecting on HSDPA mobile and not on HSPA/UMTS(the network with the high speed internet).So is BSNL running a scam?Coz from what i see i was able to connect on to the HSPA/UMTS network just fine for the first few days and now it shows the network available as HSPA/UMTS and after you connect it switches to HSDPA mobile and gives you the speed.
Anyone with same concerns please reply.

Dear sir,
i have recently bought a bsnl 3G prepaid sim,,
i am using nokia n73 which supports maximum 3G speed of 384Kbps = 49KBps

but i get maximum 15.8KBps speed only.
my no. is [protected]

please see through my problem and response.
Thanking you,
ALI

dear sir ,

i want to know about my land line usage of last month details with out going calls with duration .

it is possible to view through internet?

my no is [protected]
regards,
sivakrishnan

at any time while i connecting the modem with my p.c it indicate full signal strength but when i was going to start it, it lost it network. after disconnecting it will got full signal but if start the same happened again.
this is not of first time, it happens continuously.'please give me guidance what i need to do?

Hello There,

I purchased BSNL 3G Data card. The claimed speed by BSNL is 7.2 mbps. it is too far from reality. I am getting download speed of average 30 kb and sometimes goes upto 70 kb. It is quite below what BSNL claims for this type of card.

Is there any way I can register official complaint for this with BSNL?

Thnks and Regards
ashish sagar

TO
THE GENERALMANAGER BSNL
I Ashish Sagar want your attention that I feel betrayed by your 3G DATA CARD service which I have tagen on 06/12/2010 and my plan is Rs. 700 for a ./month.Sir to my utter disappointment I feel that it is just a wast of money to go for 7.2 Mbps 3 G card when the speed I am getting a maximum speed of only 30-40 kbps and the download speed is only 10-20 kbps. Sir it is just like dupping the people that this service is started .I tried to contact the customer service 1503 for my problem but I did not get any response.
Sir my phone no is[protected] of bsnl data card
kindly contact me on[protected] and revert back