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[Resolved]  BSNL Cellone — Wrong deduction from main balance

I have a bsnl cellone mobile no [protected].On date 02/09/2010 at 12.55 am I accessed gprs from my mobile. That time main balance shown after deducting charges of Rs. 0.37 was Rs. 55.12. I again accessed gprs at 06.35 am. That time charges of Rs. 0.02 deducted from my main balance but the balance shown is Rs.12.11. As such Rs. 43.10 excess deducted from main balance. The wrong deduction done from main balance. I have not made any call during the period. Gprs was accessed only for to check the connectivity. No response from 1503.
Ratnakar
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

BSNL Excel — Wrong deduction from my mobile Balance

Dear Sir,

I am having BSNL mobile Excel prepaid connection No. [protected]. I have opted for Rs 606/- power for free STD to any BSNL Landline or mobile all over India scheme which is valid for One Month. I have duly recharged my connection with Rs. 606/- on 2/12/2009.

But form today whenever I am dialling from my number to any BSNL number outside BIhar a deduction of .50 paise per minute is made in my account. I am unable to understand this, since I am having validity till 1/1/2010.
Please look into the matter rectify this at the earliest as it has already caused monetary loss inspite of paying for Power voucher.

The Call Centre Executive of BSNL gave me Complaint # 3932932 and told that the problem has been resolved and no future deductions will be made next BSNL To BSNL STD Landline/Mobile calls, but unfortunately and to my utmost surprise amount is being deducte from my mobile balance. This is reallyvery bad state of affairs.

In anticipation of very quick response.

Anurag
In anticipation of very quick response.

Anurag
I am having a bsnl no. [protected]. Whenever I call to a specific no. [protected] then it is to be said that "all channels are busy / is root sabhi line bayast hai. But when I call to other no. [protected]. then it is be easy to call. What is happening I am not able to understand. Plz look into the mater and solve my problem. Tk you.
More than a year they are simply deducting an amount of Rs.22/month.For saying Job search they are deducting from my balance.Due to this I am frustrated and found to be a mental torcher

BSNL — Deduction of main balance

I have observed ( [protected]) that with out making any call ,My main balance is deducted ,then I complained to costomer care ,after then they are not reciving any comlain ond disconnecting my call
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    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
    Customer satisfaction rating
    52%
    Complaints
    11327
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    Resolved
    5946
    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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