Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am getting excess bill amount than my actual usage.

I booked a BSNL landline connection and paid the deposit on 03/11/2010. the work order number is JDP/N/GG/10-11/0473 Dt 03/11/2010. The instrument was delivered within five days with a promise that the line will be activated next day.

Today is 06/12/2010 - no connection as yet. In between I personally went to BSNL Office at Ranikuthi. Got assurance that it will be done soon. I spoke on telephone to the concerned persons. They were all surprised about the delay and assured connection at the earliest. 33 DAYS HAVE PASSED - PHONE IS STILL DEAD AS A DODO.

I was even allotted a telephone number[protected].

When the customer base of BSNL is eroding, a person still opting for a new bsnl connection, possibly deserves a better service and attention. Seems BSNL is still having the hangover of the old monopolistic days when a customer had to run pillar to post and boot lick/palm grease down to the line man level to get a connection or a complaint attended.

Will BSNL act please and activate my telephone?

Regards

KS Mukhopadhyay

Dear Sir/Madam,
I have lost my SIM card today, which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no

Phone no.: [protected]
SIM no: i do not know my sim number
Pls help me in this concern.

With thanks,
Vinoth Kumar.B

Dear Sir,

I am a resident of Village Bhoranj, P.O. Bhoranj, Tehsil & District Hamirpur , Himachal Pradesh. I have a landline connection[protected] in my name (Kishore Chand Azad written wrong as Kishar Chander Azad on bills inspite of severel requests for correction). Presently I am at Shimla therefore I deposited (Bill No. T[protected] Dated 05.07.2010, Unique ID HPHMR107621) Rs. 2228 in Shimla G.P.O. vide receipt No. BSNL Shimla: EP04799, Trans. Date: 14.07.2010, 13:59:45, at Counter No. 1, OP-Code:PA3, for Phone No. 266428, Bill Type: DNOTE, Total Amount Rs. 2228 within due date. My telephone services were disconnected by BSNL Hamirpur with the plea that the bill amount has not been deposited. Although my services were restored after my pleading that I have deposited the due amount at GPO Shimla. But to my surprise the deposited amount has not been credited in my account as per invoice No. [protected] dated 22.11.2010 (invoice period 27.08.2010-30.09.2010 due date 13.12.2010) and again the bill for Rs. 2728 has been issued by BSNL Hmirpur in my name.
I am not able to understand the system of both the department, why the amount deposited could not be credited in my account. As a result I had to suffer a lot. My services were discontinued. Why I am being harassed while I am not at fault.

my mobile no [protected] indiatimes sms 58888 take 30 rupees above three months totally 90 rupees from my balance.please stop this service otherwise i am going to consumer court above this matter.

DEAR SIR,

I VISHAL THAKUR S/O OF LT A.K THAKUR RESIDENT OF 230,P.P COLONY,PATNA-13 WOULD LIKE YOU INFORM THAT MY MOBILE NO.[protected] SIM IS LOST AND FURTHER REQUEST YOU TO KINDLY BLOCK THAT SIM SO THAT IT CANNOT BE MISUSED FOR MY SAFETY PRUPOSE.
THIS IS FOR YOUR INFORMATION AND NECESSARY ACTION

REGARDS

VISHAL THAKUR
ALTERNATE MOB NO.[protected]

sir,
my mobile has fall in to the water and destroyed it, and i have losed all my contacts so i humbly request to grant me the call log (all incoming and out going numbers) for october2010 and nov 2010
my mobile no. is [protected]

my e-mail is
[protected]@gmail.com
or
[protected]@gmail.com

hi!
dear sir,
i am palaniyappan anbazhahan i staying at singapore unable to video chat
i having problem with my home broadband last 06 month unable to video chat . kindly requeste please rectify that problem . i am bsnl customer last 12 years.please check any problems or need renew cable or what?
give as advise and rectify as soon as possible i feel so sad with bsnl please rectify thank you

Complaint is regarding my BSNL Sim- of Sumo plan which expired on 3rd of Dec. as per the information, the sim & the plan would be expired if not validated before the expire date+15 days grace period. but i recharged on 4th, it was not validated for the same plan, instead, it was validated for general plan. which i could have got by 100 rs. only. instead i rechrged for 301, of 100 rs. talk time. and that to customer care did not answer me properly, instead they were telling why didn't you recharge on time.

Dear sir,

my Landline number is[protected].

We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I can't able to cancel my account through online.
my User name( mirudula12) and password[protected]. The Toll-free no is always busy. So kindly cancel my bsnl games account.

i hv already sent email thru my personal mail. pls do it imdtly. otherwise the matter will be taken to the higherups.

I have received your subscription today and the same day i am mailing you for unsubscription. so pls se to that i am not charged in the next bill, if it happens i may be forced to complaint this in consumer forum.

your immidiate response is highly appreciated.

regards,
meenakshi shivakumar.

DEAR SIR,
I APPLIED A BSNL/FWT CDMA WLL PCO THREE MONTH AGO DATED IS 02/09/2010.BUT I DO NOT GET THE CONNECTION YET THIS TIME.SO I COMPLAIN YOU TO GIVE ME THE CONNECTION QUICKLY
THATS ALL.

i have bougth a bsnl 3g data card from bsnl office. it was running good for 1st nonth. but now from 29/12/2010, it is running too slow. download speed is about 10-15 kbps. i called customer care but they refused saying "server down".so i want to complain against bsnl 3g.

Hello,
I have not subscribed for BSNL Tunes service but it has been automatically enabled by BSNL on my mobile number [protected]. I have never listened the song tune that has been enabled. I have been charged Rs10 for that. Please Stop that service on my mobile number and help me to get the charged amount back. Please take any action before 15 days bcz the service will be renewed after that.
Thanks & Regards
Davinder Singh

I had taken a land line telephone no 2735045 with internet facility from BSNL Lucknow in august 2009 .But due to unsatisfactory billing I got it disconnected on 29.01.2010.On the advise of SDO Jankipuram Lucknow I handed over telephone set and internet modem to SDO on 02.03.2010. I submitted a written application for refund of my security deposit on 23.3.2010 . I was asked to visit their different offices to get my refund back. Instead of getting my deposit back I was served with a recovery order for Rs 245/- dated 06 10 2010.I have already posted my complaint to concerned officer by post as well as by mail but no action has been taken so far. Neither my letter has been acknowledged nor my email reply has been given. So I am using this forum to put my grievances

DEAR SIR
I BOUGHT MY 3G BSNL SIM([protected]) ON 18TH NOVEMBER,2010 FOR RS180. FOR 7 DAYS IT GAVE ME 3G SERVICES. AFTER THAT I AM NOT GETTING 3G SIGNAL AT ALL. IT HAS BEEN 7 DAYS NOW THEY STOPPED 3G SERVICES IN MALDA. IF IT WAS TECHNICAL FAULT THEY WOULD HAVE SORTED IT OUT WITHIN ONE DAY. BUT AFTER 7 DAYS OF PROBLEM THEY ARE NOT COOPERATING AT ALL. SEEMS LIKE THEY ENCOURAGE YOU TO BUY 3G SIM BUT DONT PROVIDE SERVICE AT ALL.
SO I THEREFORE REQUEST YOU TO LOOK INTO THAT MATTER AND SOLVE IT AS SOON AS POSSIBLE. I HAVE MY OLD GRANDPA IN UTTAR PRADESH. I BOUGHT THE 3G SIM AND MOBILE HANDSET FOR HIM TOO. BUT I CANT MAKE ANY VIDEO CALL. WHY SHOULD ANY BODY BUY BSNL 3G(3G IS MISSING) FOR RS180, WHERE YOU CAN GET ANY OTHER SIM ALMOST FREE.
YOURS TRUELY
ABHISHEK PAL
[protected]

with due respect sir i want to tell you that fever service of wap handygo.com of bsnl is activated on my mobile no.[protected] about three months before. I have talked about this service with bsnl customer care and every time they gave me complent numbers but service is not deactivated till now. i have suffered lot of money and time in this service.plz plz plz sir deativate this service from my number . the message of service comes from number 55678 and it charges 8 rupees per week.

my phone number is 26860683.i am residing in ambattur,chennai.bsnl has offered games on demand for free for a period of 1 month.since,i am not interested in the program i would like to deactivate my account.also,i would like to inform that the support call number is always busy and not responding properly.

thanking you,
yours faithfully,
l.priyadarshan.

I am a BSNL Mobile customer from Kerala. I activated the Ring back tone facility in my mobile number and the Provider deducted Rs.40/- on that day . But The BSNL simply plays their tune instead of my choice selected. I complainted twice the days and repeat the same message that wait for 24hours more. Now its three days over and now what can I make a move.
Please help

Rs.20.00 Charged every month for Cricket service. I never opted for Cricket service. Message came from No.55888020. I like to de-activate the service or kindly let me know how to de-activate it.

My Mobile Phone No: [protected]
My e_mail id is: [protected]@rediffmail.com

I have purchased 3G data card but after 2 days later i am not getting signal though data card with normal sim getting signal and 3G sim in phone is working but when i am trying to connect both 3g sim in the data card

Alok Singh
RF engg.
[protected]