[Resolved] BSNL Excel Prepaid — not receiving GPRS setting and activation of internet plan of rs 230 | |
Dear Sir, I am your regular bsnl excel prepaid user since years. few days before i recharged my mobile (+91 [protected]) with Rs 230 to access internet. since then I m calling customer care executive for Gprs setting and net activation and every time they are just saying "we are sending it in 10 minutes". I am very unhappy and dsappointed with ur service and customer care. Probably I shall be movng to consumer court if i don't get satisfactory result in consequitive days. i am providing my details below. thanks Deepak Kumar mob no-+91 [protected] brand name and model of mobile- LG KP900 cookie Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Bsnl-Excel — GPRS not activated
Sir,I have a BSNL-Excel connection with Vennela + offer. Many times I requested Customer care to activate GPRS connection for my mobile (handset NOKIA 5130 Express music) but they are not activating it and saying unfaithful reasons. Could you please solve my problem?
Mr.Deepak
for using GPRS on your LG handset plz visit bsnl site on net and do the manual settings ao mentioned as there is no OTA settings for LG handsets.
Regards
Sikandar Khan
for using GPRS on your LG handset plz visit bsnl site on net and do the manual settings ao mentioned as there is no OTA settings for LG handsets.
Regards
Sikandar Khan
my phone number is[protected].i have sent a request for activation of excel on [protected] and [protected] but only activation is on [protected].
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Prepaid — not received settings for GPRS
Sir/madamMy number is [protected] .
Inspite of easy recharging my account with Rs 303 I have yet not recieved the settings to activate my GPRS .It has been now about 3 days since I recharged . I had easy-recharged on[protected] between 6pm to 7 pm .The handset I use is NOKIA 3110 classic which is GPRS and WAP compatible. I also sent SMS to 55100 writng ALL twice but the reply is " YOUR HANDSET DOES NOT SUPPORT THE SETTINGS YOU REQUIRE. PLEASE CONTACT CUSTOMER CARE " . This is not expected from your telecom company . May be that i did wrong trusting upon your company .
The customr care is not at all helpful in this matter . I called the customer care about 40 times and each time they said the settings will reach within 5 mins or 15 mins and some said within 15 seconds . The customer care as you call it is not at all caring for the customer . I have already posted an comment but why do not I recieve the settings . I have been a customer since 3 years but this is just pathetic about ur customer care service that they never help and even talk rudely to me .
Kindly help me Sir/Madam to get my settings to recieve the settongs to activate GPRS in my mobile .