Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I HAVE PRE PAID MOBILE CONNECTION FROM BSNL, INDORE NO.[protected]. IN THIS EVERY WEEK RS.10 AS HUMSHAKAL SERVICE CHARGES ARE RECOVERED FROM MY PREPAID BALANCE. I TRIED TO CONTACT BSNL SERVICE, BUT NOBODY LISTENS OVER PHONE. ONE DAY ABOUT TWO MONTHS BACK, I LODGED COMPLAINT IN BSNL 1503 (WHICH IS VERY RARELY LIFTED I.E. IF WE TRY ABOUT 25 TIMES ONE TIME THEY LIFT AND DISCONNECT AND NEXT AFTER 25 TRIALS, THEY LIFT AFTER STAY AND WAITING 15-20 MINUTES ON THE CALL). THEY DISCONNECTED FOR ABOUT 2 MONTHS. AGAIN FOR THE LAST WEEK ONWARDS, IT IS BEING AGAIN RS.10 RECOVERED FROM MY BALANCE. LAST RECOVERIES DATES ARE 22.3.2011 AND TODAY 31.3.2011. BECAUSE OF THIS I AM SCARED TO LOAD THE BALANCE EVENTHOUGH BSNL IS OFFERING FULL TALKTIME FOR THE AMOUNT ABOVE RS.100. I AM INTENDED TO DISCONNECT THIS CONNECTION ALSO. BEFORE, I REQUEST TO STOP THIS NON-SENSE SERVICE OF HUMSHAKAL WHICH IS NOT AT ALL KNOWN TO ME.
WITH KIND REGARDS
J SURYANARAYANA,
[protected]

Dear sir,
My bsnl cellone no is [protected] and the company is charging me Rs75 every month from the last three years as CUG charges whereas I have no Group .inspite of my repeated reminders to my earlier letters i havent had any response.

Thanks & Regards,

P.A.PAUL

i want to discontinue and unsubscribe from the bsnl god but bsnl is putting off by offering peculier forms to fill up on line and not responding promptly to drag the chargs for the next month delibrately.

BSNL Agent RAJESH, who claims to have an BSNL BroadBand Wi-Fi Offer with limited period offer is cheating the customers. He comes on weekdays and makes calls from your land line and describes about the Broadband Wi-Fi offer from BSNL with speed up to 2 MBps and maximum 8MBps. He installs the landline Instrument from MOTEL company and charges 2250 Rs for it saying he connected the Wi-Fi Modem itself.

He has given his name as RAJESH and Mobile no: [protected]. I tried dozen times that number it is Temporatily Out of Service!!. He is not reachable and not tracealbe at BSNL Customer care office also!!.

Beware not to accept any offer from BSNL regarding Wi-Fi Modem from such FRAUD BSNL AGENTS.

I AM HAVING BSNL TELEPHONE NO[protected] WITH BROADBAND AND IPTV. THE SERVICE PROVIDED BY AKSH OPTIFIBRE IS OF MATCHLESS POOREST QUALITY . THE CABLE TV REMAINS UNAVAILABLE FOR LONG PERIODS RANGING UPTO MORE THAN A WEEK .
THE LATEST EXAMPLE IS MY IPTV IS NO WORKING SINCE 28.03.2011 MORNING . AS USUAL DESPITE SEVERAL COMPLAINTS HAVE BEEN MADE BY ME ON DEAF EARS SINCE THEN . A VERY IMPORTANT CRICKET WORLD CUP MATCH IS SCHEDULED FOR 2.30 PM TODAY BUT EVEN AFTER 3 COMPLAINTS SINCE MORNING ON[protected] I AM YET TO GET RELIEF .I AM MENTALLY DISTURBED BY THIS CALLOUS ATTITUDE AND DEMAND IMMEDIATE REFUND OF MY SECURITY ALONGHWITH MY RECHARGE AMOUNT OF RS 1000/- IN JANUARY BESIDE RS 10000/- FOR MENTAL AGONY BEEN CAUSED TO ME AND MY FAMILY MEMBERS BY IPTV.

My land line telephone(Tel. No-[protected]) is dead from last few days.

SIR,
I HAVE USED BSNL MOBILE PREPAID CONNECTION FOR THE PAST 2 YEARS. LAST MONTH MY ACCOUNT WAS DEDUCTED RS 30 FROM MY ACCOUNT. THEN I CALLED CUSTOMER CARE THEY SAID THEY DONT HAVE ANY INFORMATION ABOUT DEDUCTION AND DONT GAVE A SATISFACTORILY ANSWER. I WAS SHOCKED. NOW TODAY ALSO 30 OR 40 RS DEDUCTED FROM MY ACCOUNT. I ALSO TODAY CALLED CUSTOMER CARE NO. [protected] TO CONTACT CUSTOMER CARE EXECUTIVE. THEY ARE NOR RESPONSED FOR THIS DEDUCTION. PLEASE I WNATS TO TAKE NECESARY ACTION REGARDING THIS SUBJECT.

THANKING YOU
SIDHARTH

SIR,
I HAVE USED BSNL MOBILE PREPAID CONNECTION FOR THE PAST 3 YEARS. LAST MONTH I HAVE TOP UP FOR RS.50/- THEN I RECEIVED ONE MSG FROM 58558. IN THIS MSG "YOUR DAAL MEIN KAALA SUBSCRIPTION HAS BEEN RENEWED AND CHARGED FOR RS.30/-" .I WAS SHOCKED BECAUSE WITHOUT MY REQUEST TO THAT SERVICE THAT SERVICE IS ACTIVATED TO MY NO AND CHARGED FOR RS.30/- THEN I CALL CUSTOMER CARE NO.1500 TO CONTACT CUSTOMER CARE EXECUTIVE. THEY ARE NOR RESPONSED FOR THIS DEDUCTION. PLEASE I WNATS TO TAKE NECESARY ACTION REGARDING THIS SUBJECT.

THANKING YOU
ARUN G

To 27/05/2010
General Manager,(Central)
Saifabad, Hyderabad Telecom Dist.,
Hyderabad – 500 004.

Sub : Reconnection of Phone : 23303083 – Waiver of Rental & BB charges – reg.

Sir,

Kindly arrange to reconnect the telephone :[protected]. We had requested for the change of name for the telephone from Harry Peter Dass to Shri. John Peter and all necessary documents were submitted for the transfer of phone and the telephone charges have also been paid till then.

The telephone bills from the date of effect of change of name where not generated by BSNL due to various software problems. In the meantime the connection has been disconnected and no telephone services are available including the Broad Band Connection was disconnected for no fault of ours.

In view of the inordinate delay in generating the bills by BSNL, customers have been forced to wait and our connection has been disconnected. I therefore, request you good offices to kindly look into the matter and arrange to :
1) Change the Name of the subscriber to John Peter from Harry Peter Dass as per the documents submitted to your office.
2) Kindly arrange to waive off the rental and BB charges for the time period the phone has been disconnected due to delay in generating the bills and due to disconnection of telephone services and broad band services.
3) Since the customers has not been availing the services for the period of six month or above kindly arrange to re-connect the telephone after deducting the charges for which no service of BSNL has been availed.

Since we have been regularly paying the bills and due to software problems at your ends and bills not being generated and after disconnection has happened, BSNL services have been totally stopped.

We would like to continue with BSNL Telephone services, hence we request you to kindly do the needful by waiving off the charges for the period of disconnection and reconnect the phone services at the earliest.

Thanking you in anticipation of your favourable action at the earliest.

With regards,


John Peter MA LLB

On 9th March '11, I requested for a bhajan song from 54646 by sending a sms AKEB9 from the sanskar TV. I liked the bhajan & want to download the same without knowing the charges applicable! But I expect a one time charge cut and waiting for a sms/link to download. But till now no link is received and no call back tone set, and they are charging 5 Rs daily from my prepaid account. I called to customer care twice, who failed to retrieve the information regarding any scheme activated on my no. I could not find any way out of it. I don't want any song but need to just stop the cutting

DEAR SIR,
I am a customer of BSNL Broadband under 500 combo night unlimited pack.landline number is[protected].I am facing problem with my landline connection.I have disappointed with the BSNL service.My BSNL landline goes blank after every 1 or 2 week from december 2010 till today(no dial tone).Every time when the problem started i register complain within 24 hours.But I got service from BSNL(HARIDEVPUR exchange) after 3days(or after 1 week).Amazingly i can't get the clear tone from landline speaker after the service.It sounds a buzzy tone with the dial tone.I cannot get the clear sound of the person of other side.And it also effect my internet connection too.My internet connection link stops after every 5-10 minutes.The link stable after restarting the modem.I really disappoint with this service from BSNL.In the current month (march 2011) i have not got the connection atleast 14 days!!!JUST IMAGINE!!!

I am really disapponinted with the service.Currently there is no dial tone on my land line from 5 days.i am using internet using mobile phone.I made a complain also.please attend the fault as early.

I am a BSNL-prepaid customer from past 5 year, my no. is [protected].
recently for changing my provider from BSNL to other service provider i applied for porting and my porting has been rejected from BSNL Side

i got a message from 1901 that "There are subsisting contractual obligation from the Subscriber agreement"

and when contacted to customer care, they asked me to approach BSNL local office,

but in BSNL office Vaniyambadi and telephonic conversation with BSNL Thirupattur office i did not get any proper response.

i really don't know what is the reason?

Can you please instruct me how to resolve this conflict.

I have a WLL phone connection. I received my bill of billing period 08/01/2011 to 07/02/2011with annual rent (MPLS-L2TP) charging me total Rs.1512/- As I was not willing to pay annual rent this time, I met Mr. Agashe, the account officer at Room No. 7 at O/o PGMTD, Kothi Exchange Building, Vadodara and requested him to amend my bill by charging monthly rent. He guided me to change my plan from annual plan to general plan first. I fulfilled the necessary formalities, and got the rent plan changed.
I went to the account office, and requested the officer on duty to amend my bill. He amended the bill and instructed me to pay Rs. 406/-, which I paid by Receipt No.[protected] on 18/03/2011 and went to the officer with receipt with requested him to do necessary formalities to get my phone reconnected. I waited and made so many calls requesting to reconnect my phone. But as my phone was not reconnected, again I met Mr. Agashe on 23/03/2011 at 11.30 am, and informed about not getting reconnection. He told me that his officer has miscalculated the amount of Rs. 406/-. He instructed me to pay Rs. 79/-, more which I paid instantly by Receipt No.[protected] on 23/03/2011 and met Mr. Agashe with the receipt. (I paid Rs. 100/- instead of Rs. 79/- to avoid nominal calculation mistake) He promised me that my phone will be reconnected within an hour or two. But unfortunately it did not happen. So visited Mr. Agashe to inform him 4.50 pm again. He called someone and instructed to reconnect my phone. My phone was reconnected at evening of 23/03/2011. But it is disconnected again at noon of 24/03/2011 and I am hearing that my service is suspended temporary due to unpaid bill.
Office of PGMTD, Kothi Exchange Building is 7 kilometers away from my residence. I had to visit this office 5 times and spent hours for all this. But all went in vain. Now I am tired and do not have mental strength to face more harassment. So please discontinue my telephone connection and grant me rid from facing any more harassment, as I am 55 years old. It will be better to run my life without a BSNL telephone. I am ready to pay instantly any outstanding amount, if Account Officer O/o PGMTD, Kothi Exchange Building, Vadodara has made any mistake in calculation again.
Please kindly help me this time to get rid from all this. I promise you I will never come to BSNL again in my remaining whole life. I will surrender my cellular phone connection of BSNL too.
Details of WLL phone connection:
Phone No. : [protected]
Account No. : [protected]
Name & Address : as mentioned above.

Dear Sir/ Mam

I am Dhruv gupta from kanpur. I have recently changed my operator from BSNL to AIRCEL through Mobile number Portability (mob no-[protected]). But after switching my operator no outgoing calls are going from my landline (no-[protected]) to my aforesaid mobile no.
Pleare resolve the above problem as soon as possible.

Regards
Dhruv Gupta
[protected]

My mobile no is [protected] of orissa circle. I have not subscribe to ustav package but Rs.5/- per month have been deducted regularly from my balance. If registered unknowingly,kindly unsubscribe the package.
GRSAHOO
BHUBANESWAR

"Thankyou for continuing Monthly CRICKET service. YOu have been charged Rs 15." This was the message I got on my mobile on 26th March 2011. I don't know how this company subscribes without my request. I even don't know how to subscribe it and this company just directly subscribes it without my conscent. I had talked to customer care also (1503) but got no response from there also. Do let me know how to unsubscribe it. This has happened second time, last month also they had deducted Rs 15 without my conscent. Some strict action should be taken on BSNL so that this kind of things do not repeat. This has happened to many of my friends who have BSNL mobile. My email id is [protected]@yahoo.com

tel no[protected] plan 500combo month feb2011 invoice no [protected] in this plan night charges should be exempted but bsnl has charged so revise bill .

my name is abhinav rai yesterday i.e on 26th of march 2011 i bought a new bsnl 3g sim and i got rs 150 bal and 500 mb net usage but today i.e 27th march in the morning at 2 pm my bal was nil and i tried to customer care but they are not receiving my call and i tried about 25 to 30 times but no response so please take neccessary actions please my phone no is [protected] registered on my name Abhinav rai ,activated on 26th march 2011 at 7pm .:-(

i am RAJENDRA KESHARWANI tilda,dist:raipur c.g.([protected],[protected]@yahoo.com)i use bsnl broadband no.([protected]),my broadband connection disconnect for not payment of bills on[protected],after that i made a payment of rs.2552/-approx.on[protected],then i made a complaint on toll free no.1500,they give me a complaint no.[protected] date[protected],but still my connection is not active.i call s.t.o.[protected]of telecom office but i a was not satisfied with his view that i made a call to account section of raipur to mr. manoj[protected] but he also very busy person and not receive my call many times.i frustrated to call daily to these person and they have no any appropriate answer.

Sir, My elder daughter received a phone call since two to three months back approximately for activation of Games on Demand from your call centre of BSNL. As per caller options, the pack is free on charges for one month and if not renewed the same will be automatically deactivated. That time my daughter was on one month sessional break as she is pursuing her B Tech final year from Jaghadhri. But I surprised to see the details which are now issuing by BSNL on new system of billing that Rs 200/- has been charged for Games on Demand. It is purely a grabing money system from your subscribers. It is pertinent to say here that I am a old subscriber of BSNL since long. Hence this time I am totally unbelievable on BSNL due to such type of false options being given by your call centre representative. You can see so many complaints on Net against BSNL on such type of activation and later you charged on these packs. It is not so good with your valuable customers. Hence I request your kind honour that the Games Pack on Demand may please be deactivated with immediate effect which is activated on telephone Number[protected] installed at House No 201, Ground Floor, Sector 15 Panchkula and a confirmation mail be sent to my mail address and also can confirm on my another personal contact Number [protected] at any time please. Thanks and your kind cooperation in this regard will be highly appreciated please.
Yours faithfully,

Patit Paban Kumar