Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I run a company that manufactures weighing equipments . I have do majority of my business corrospondance through my bsnl landline no. i.e.[protected] . which is dead for past so many days due to which my business is suffering. i would also like to mention that i have a made complaints (copy of which is attached herewith) , but all in vain
kindly look into this matter and give me a permanent solution .

waiting in anticipation

Dayanand Nagrani
(Director,Jai kishan Industries,Agra)

My BSNL Sim card of bsnl prepaid ([protected]) service is inactiveted just after ending of talktime validity, even after rechaging of Rs. 100/-,50/- and 50/- within given date on sms to rechage, service get inactiveted. Pl. give the solution how to activate.

Hi

I have tried to recharge my 3G data back from BSNL portal on 13th September of 1102 rs. I had used Oxicash E-Wallet for payment. I had tried several times to recharge and money also got deducted from Oxicash E-wallet.

I contacted Oxicash ewallet and they said the transaction was successful contact BSNL. After several day of trying on Portal Manager on

Manager (PORTAL):[protected]From 10am to 5pm)
System Analyst (PORTAL):[protected]From 6pm to 9pm)

But till date no response. Either it comes busy or nobody picks up the phone. I have attached the screenshot where online bsnl portal says that refund has been initiated. It’s like 20 days and I have not got the refund.

What can be done so that money comes back into E-Wallet?

I don’t understand why BSL is using Oxicash payment gateway where consumers have to pay extra 2.5% as service fee to Oxicash. Why can they enable all major banks net banking or credit card? Banks that they have enables hardly anyone would be using those banks for ebanking? Seems to be some kind of corruption between Oxicash and BSNL.

My bsnl broadband is not working properly,so that i have called to the customer care.But there is no proper response and they are saying after three daysit will be cleared,but other telecom services with in half an hour they will clear the problem.LanLine no: [protected]

My name is Thahir.k my landlne no. is [protected] .Iam using BSNL Broadband ( plan BBG FN Combo 600) from 11nth Augest.
But steel today i have suffering from Net problem, after every 15 or 20 minutes From 1st OCT 2011 onwards i am not getting internet connection.
I am calling daily our bsnl office and tell him my problem but nobody can able to take action or solve my problem...

Written application for disconnection of Landline connection got received from BSNL Deptt on 14/07/11 after paying the latest Bill but the refund of security deposit of telephone connection,Broad band connection of 900 monthly pan have not yet been remitted by BSNL.
Though there is a provision for transfer of telephone connectivity from one place to other in the same state, BSNL official at Jhansi escaped from the resonsibility of solving the issue and they told there is no such provision .As a result, I had to deposit the security afresh without getting the refund of deposit paid for previous connection.And then BSNL does not remit security deposit refund on its own.Rather they send the Bill even after the surrender of telephone connection.
It is requested to take up the case suitably with BSNL for refund of security deposit against my connection no.[protected] at BHEL,Jhansi.

Janmejay Sharma

Dear Sir,

I am using BSNL date ( 3G) which can be used as sim for mobile as well as data card bearing number [protected].

I have recharged it with Rs 1102 last month i.e on Sep 5th 2011 which accounts to provide 10GB of Internet to me.

I dont have a track how much GB is utilised and now its showing me that i have to pay an extra amount of Rs 4000. When I am consulting the call centre for the help non of them are responding expect giving wrong toll free numbers and wasting the time.

Neither I got a call saying my limit has exceeded or any other intimation through SMS,
I request kind explanation for this and also an appropriate track of how much GB have been utilised so that the same would not be repeated again and again



Thanks & Regards,
Jigeesha C L

dear sir videos are not working fastly and they are buffering a lot in bsnl 2g.please improve the services as fast as possible

sir my phone number is[protected] is dead about 20 days i complained the bsnl office about[protected] and there is no action for my complaint . I have broadband connection olso. I dont use internet.

I have complaint many time even daily to SDO phones Mr Anare
& also Complaint To TDE Mr. Mehar but both are shameless and not solving my problems. then what can i do in this situation no one is here my any complaint.

I have given written application olso written application to TDE. Mr Mehar.
but they dont take any action of my written application .

my phone is dead about 20 days please tell me what can I do sir.
please send my request to main office of landline or given me the any contact no. of complaint in head office.

Thank you sir.
My mobile no. is [protected]

Sir/Madam,
I have a complaint against the policy of BSNL. To activate a plan of 2gb free download (Rs 98/- recharge), one has to have a minimum balance on sim ( Rs 25/- i guess). Now if one's free usage limit gets over, the company starts charging on the balance with the sim on per kb basis and many times the user knows about it only when the balance is all used-up. I find this policy very unfair. In my view the company should let one know when the free usage limit is over and it should ask whether one wants to continue using internet with the balance or not. This would be a fair practice.
I have talked to many friends who use internet on mobile or USB-modem and most of them have been victim of this policy in the same manner.
I would appreciate if you could take the matter with authorities to help the consumers.
Thanks


P.S.-The matter is general but still I'm providing the no. I use for internet.([protected])

Sir.,

My BSNL Land Line Bearing the No:[protected]., On the Name of Mr.C.Prabhakar.

Since past 6 months we are facing a noisy line problem and how many ever times we complain they say it will be done and have patience., we give complain almost 3 to 4 times a month and every time they call they give the same answer. They also say that they are unable to locate the problem.

I was unable to know what to do hence i am filing complaint in this site. Hope the problem will be resolved soon.

Thanking you.,
C.Prabhakar.

Low Speed no Action has been taken after complaining many times
Sir,
With many respect and hope I am writing this letter to you .When I saw this site on net I thought that it can help me out of my EVDO speed problem . I am living at NidhiRam Majhi Lane HOWRAH near Howrah Maidan its within 1-1.5 km range from the BSNL TOWER, WB and I have an EVDO data card with the 750 unlimited scheme from 7/07/2011. Previously , I got 200kbps downloding speed but now I face many problems on slow speed like 15-30kbps transfer rate and sometimes it goes Nil(0.5-5kbps.). I did many complaint on BSNL to the number[protected],1502,[protected] many times. and Now I do contact directly with the SDE of HOWRAH offices . They told me its not their fault contact to telecom inspector while i contract to him via phone he said no problem with software due to the increase of customer your internet speed goes down to 20 kbps from 190kbps from 16 days .is it not a funny answer? The problem is going during 18 days , no action has been taken for that. Only assurance and complain numbers has been given are given. If I give a written complaint to the higher authority and suggest all EVDO user who facing it to do it then will it work?? After reading many sites forum I think its happened with many one and no action has been taken. If I go to consumer forum and make a case in consumer court then what I have to do?? will it be right action? As a jobless fellow how much I have to spend? I heard that it is so less of cost in the GOVT of India Advertisement "Jagoo Grahak Jagoo" . plz reply soon.
This is my last option to survive,if you people can do any thing to me, it will be very good for me. Reply soon .
I am not so rich to get another new connection.Please help me ..
Thank you.
koushik samanta
[protected]@gmail.com
1/10/2011

3/4 times I tried to unsubscribe in bsnl.indiagames.com but I could not suceed. I want to unsubscribe in indiagames.com immediately. My phone no.is[protected].

My land line number[protected] is freequently going out of order atleast twice in a month.I have to book the complaint for getting it rectified. Every time the department people are taking 2 to 3 days to attend the complaint .Recently on 26th my phone stopped working and I lodged a complaint for repair on 27th morning through my neighbours land line. docket number alloted is [protected].To my surprise I received a msg on my mobile stating that the complaint is closed The fault is not rectified and nobody attended the complaint so far I have to lodge the complaint again and fresh communication id is [protected] today. I am a customer of bsnl for the lost 40 years and owning this number in my sons name for the lost 4 years and recently changed to my name I dont want to change the number
I request the authorities to give a permanent solution to my telephone problem
kvs baburao retd bank manager

I have two 2g sim in the same house bought at the same time and have been using internet. The biggest difference in the sim are the speed. In one no. i receive 17-20 KB/s
but in the other sim the speed the speed never goes below 100KB/s. i tried to take help from customer care :-the reply was "depend on the luck"

Dear Sir,
On 23rd of August, 2011, some body, introducing himself as Mr. Shakti Singh, made a telephonic call to me and informed me that my ID pertaining to my mobile phone no. [protected] was not traceable. The conversation had become so personal that when I told him about my long outing and staying at Hyderabad, suggested me to note his e-mail address and advised me to send my ID documents afresh at his noted e-mail address which read as shakti.[protected]@gmail.com. I sent the required documents at the said e-mail address on the same day. All the same, my SIM in question stands perhaps disconnected since the phone has stopped working. I want to know the fate of my sent documents in the hands of aforesaid Mr. Shakti Singh and want rather to ask the concerned authorities why my connection has been stopped despite the submission of the required documents in support of my ID proof. If the said Mr. Shakti Singh, JTO, did not submitted the said ID documents to the proper place, he should be asked for the negligence and the ID documents should be recovered from him.
I am still staying at Hyderabad and I am in much need of the mobile phone in question for being in touch with my students, colleagues and fellows at Baraut. Tharefore, I would like to request the concerned authorities to start the working of my said mobile, numbered as [protected], without any further delay,after recovering the required ID documents from their JTO, Mr. Shakti Singh.

As per the information provided to us by BSNL that they have activated the service called "Hungama" on my land line telephone no. and they have charged for it, as
per BSNL record they had a talk with my son who is a 10 years old child, and by
talking with 10 years child they activated chargeable service, I asked the proof of
talk with my son, so far they have npr provided me any proof, nor reverted to my written complaint. and they are not ready to accept the payment my bill amount without undue charges of "Hungama"
can anyone let me know what to do with BSNL ?
[protected]@hotmail.com

Sir
I am a user of BSNL broadband. My BSNL landline number is[protected].I was a trust on billing of BSNL. But this month i saw that an additional amount of Rs.149/- has been charged against Hungama MoD(Music on Demand). When i go through old bills, it was charged form many moths back. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.
I really dont know why i am suppose to pay for something which i havent subscribed.
It would be really appreciated if you can take an action on this, as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL. and i am trying to find another telecom service provider.
So please make necessary action to stop this Hungama MoD charge immediately and get back the money that charged from me without my permission and knowledge.

Dear Sir,

Inspite of making the telephone line promptly through Bangalore one, the telephone dept have disconnected the Landline. The telephone is dead from September 11, . The payments have been made & also I have sent them the creen shot of the pament made from the bank & still the line is not activated.
BSL take complaints online but ensures that they do not take care of complains & give telephone nos & email to contact but nobody responds.

We do not know whom to contact to get this resolved.


From: Metilda Molly Thomas
Sent: 27 September 2011 PM 01:07
To: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'
Cc: '[protected]@BSNL.CO.IN'
Subject: FW: BSNL Customer Care Update
Importance: High

Dear Sir,

I had raised a complained on the website that my Fathers telephone line K O Porinchu (Telephone No:[protected] has been temporarily disconnected. The payments for the telephone bill has been duly paid on time to Bangalore one office, RMV II stage & the amount has also been withdrawn from my account. The same had been to '[protected]@BSNL.CO.IN' with the bank transaction details. But till date the telephone line has not been activated.


All clarifications & requirement by your dept has been clarified but I still do not understand why do the department take so long to get the line activated.

Would request you to please activate since my parents are very old & sick. It would be really difficult for them to communicate on any emergency if the telephone is not active.



Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR





Thanks & Regards

Molly Thomas
From: Metilda Molly Thomas
Sent: 25 September 2011 PM 10:48
To: '[protected]@BSNL.CO.IN'
Subject: RE: BSNL Customer Care Update
Importance: High

Dear Sir,

The payment has been made to Bangalore one on Sep 05 & the amount has been deducted from the account on September 07. Please find below the bank transaction details for the same. Request you to please get the telephone line activated:


Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR




Please revert if you require more justification on the above.

Thanks & Regards

Molly Thomas


From: [protected]@BSNL.CO.IN [mailto:[protected]@BSNL.CO.IN]
Sent: 24 September 2011 PM 03:59
To: Metilda Molly Thomas
Subject: BSNL Customer Care Update

Dear K O
Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.
The Request details are as follows :
User Name : K O
Service Type : General Complaints
Portal Request ID :[protected]
The Updation details are as follows :
Request Status : Request is Completed
Remarks : AS PER ACCOUNTS 14-JUL-11 TO 07-SEP-11 OF RS 592 IS PENDING. PL PAY THE BILL. FOR FURTHER QUIRY U CAN DIRECTLY CONTACT CONCERNED ACCOUNTS ON 23370607 PL
For any further information, you can mail at [protected]@BSNL.CO.IN
You can alternatively call at[protected]

Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx

This is a system generated mail. Please do not reply.

My landline phone is either going dead or when its working there is severe noise in the line. Further the broadband provided against thhis line rarely works. Made several complaints to BSNL ,NOIDA but no help.

I find that the response of BSNL NOida is extremly poor in attending to faults. Further they are also not taking corrective action for the frequent problem arising in the telephone.