[Resolved]  BSNL IP TV My way — No service and no response with harsh behaviour

Hi All,
I have many time complained to IP tv people but they are responding any thing . below are the communication done to my way people.

RE: remainder -4 :- IP TV for The land line 26621905‏
From: mihir patro ([protected]@hotmail.com)
Sent: 29 October 2009 12:25PM
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in


It is disgusting that no reply and no solution were provided for the below issues.And frequently the freezing issues are coming up now. Please restore the things at the earliest.
Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -3 :- IP TV for The land line 26621905
Date: Tue, 27 Oct 2009 12:08:22 +0530

Hi Sridhara/Vijay/Malkeet,

Please find the attached pdf file which say's the no of channels to be provided to the customer at the time of registration. And Please reply to the trailing mail also.

Note :- try to resolve the case at the earliest else I have to take the help of law.

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:06:05 +0530

adding mr Vijay's email id.



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:04:18 +0530

Hi Sridhara/Vijay/Malkeet,

I have not received any update on the below mail. It frustarting while not getting any reply. As the people will having their own work also. And top of of that below are the some problem.

The setup box is geeting hanged.
PNR status is not coming
I will be getting the universal remote , as per mr vijay's earlier conversation before 17 days and now he says that they are not having the stock.
And Malkeet has promised me to resolve the Technical problem with the setup box But there is no response from any technical team.
Please see the attached pdf file what you have offered while taking the application form. And I am going to provide you the other pamlet by tomorrow.


Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 14:29:14 +0530


Hi Team

Thanks for update . I am having some problem as below so please try to resolve .

While filling the CAF the agent has charged me 1500/- and promised to provide the universal remote and Scratch card offer. But how ever later he has confirmed it is not possible but I can pay the differential amount of RS 500/- to avail the offer.
Some of the channels are not coming like ND TV imagine , 9X,UTV movies ,UTVI business news (These all are mentioned in PAMPLET) and also informed that now the channels nuber are increased to 140. (if required I will provide you the scan copy also).
Movies on demand is obsuletly free for 3 months also mentioned but it is not coming.
By seeeing the above offer our family has decided to go for myway entertainment jab chaho jo chaho , So please try to provide the above things for fulfilling the promised service while taking the connection.

Thanks and Regards
Mihir Kumar Patro



[protected][protected][protected][protected]
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 02:31:29 +0530
From: [protected]@myway.in
To: [protected]@hotmail.com


Dear Customer,


Thank you for writing to us at myway.


Myway services are now installed at your residence.


We would like to extend our apologies for the delay in installation.



Our Customer Care Number is [protected] to hear from us.


Regards
Customer Service Team
Myway.



[protected][protected][protected][protected]
From: mihir patro [mailto:[protected]@hotmail.com]
Sent: Tue 10/6/2009 12:16 PM
To: Sridhara B S; Help
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905



yet did not received any mail or confirmation.
Regards
Mihir

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: remainder -1 :- IP TV for The land line 26621905
Date: Mon, 5 Oct 2009 11:24:04 +0530

Hi Myway Team,

I have not received any response from You .

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: IP TV for The land line 26621905
Date: Sun, 4 Oct 2009 16:34:24 +0530


Hi,

This is with reference to CAF 10028506 of MyWay IP TV .



I have given a request on 9th Sept 2009 to get an IP tv connection and till date I have not got connection for home entertainment through IP TV . After repeated follow up I got response on 25th Sept that I need an type II modem from BSNL and immediately I made the necessary arrangement for the same. After that I received the message from your technical department that due to technical limitation this will not work-out, however after a long fight the technical department and also Mr Sridhar Karnataka head of operation has given us a commitment that they will solve the long pending issue and do the installation before 3rd October 2009. But there is no response from the team on this matter and when I tried calling them on their phone number not a single response come.



Please look in to the matter seriously as this is almost near to a month that With the hope of IP TV I am without any home entertainment in my home.

Note to BSNL and My Way :- Please letus know why BSNL has not provided the port for the right band width as it ia a integrated part of BSNl.



The cost incurred to me for the IP TV and Follow up



IP TV Advance 1500

BSNL type II modem 1600/-

and Phone call charges around 300/-



Grand Total :- RS 3200/- and all my valuable time wasted for convcersation with IP TV .



Thanks & Regards

Mihir Kumar patro


Please make the necessary arrangement for the IP TV entertainment by 5th October 2009 and take this as notice else you need to face the legal action.