Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I tried to make on line payment of my Land line/ broad band bill through my debit card on 26 May 13 at 1100h. All the steps were successful but at the end payment deducted from my account but BSNL says unsuccessful transaction. Please do the needful by either make payment of my bill or refund the amount into my account.

Tele No. :[protected]

Without my consent Hungama movies on demand, hungama music on demand and hungama games on demand etc. are added to my BSNL broadband services. For the same one times charges of Rs.347.00 was charged in addition to the regular broadband bill.Who gave the BSNL the permission to cheat the customer like this? I want the extra money to be refunded for the fault of BSNL.
My land line No.is [protected]
NG Zambare

This is to inform that BSNL's Call Center is not functioning past 70 days in the entire eastern region and we the consumers of BSNL are having a lot of problems. Firstly, the Value Added Services of BSNL is added and Balances are deducted daily and their is no customer care to remove this.
Secondly, we are not getting any information on our recharges, new connections and offers. Please Help and guide how to solve because till now Rs.300 has been deducted from my balance because of VAS and customer care not working.

I am Shajan Varghese,Kochalummoottil(House),Vechuchira P.O ,Pathanamthitta (Dist) Kerala,Pin-686511
BSNL Land No.[protected].
I took Broad band connection from BSNL,Three days before during thunder my modem was destroyed, then I brought new one and called to the Bsnl exchange in vechuchira(PTA) more the five times,then they answered call after 10 mints,every time they are answered like this , we called at 4pm then they will answer office time finished so call tomorrow.We have too much work through the internet.If they will delay like this we should face big problem.So please take necessary action.
Sincerely.
Shajan Varghese.
email I D [protected]@gmail.com

I recharged my mobile [protected] on 18 May 2013 with Rs. 599 3g Yuva Plan in which I got 4GB 3g data for night and 3GB data for day usage both data usage had been credited in my account immediately after recharge but when tried to use that 3g data i got downloading speed of just 10Kbps - 15Kbps on both time. And still i am getting speed of 2g instead of 3g. I am very much disappointed with this kind of service from BSNL. I request you to please solve my prob as soon as possible.

No caller ID facility, not activation of change of plan and slow speed of internet

1. Initially at time of new BB connection in July 12, Caller ID facility was provided and suddenly withdrawn in Nov 2012. After so many on line complains I was informed to put written to local BSNL Exchange. After putting written application on 14 Feb 13 also Caller ID facility has not been provided till date.
2. On line change of plan facility is not activated. One phone call has come stating that BSNL rep will call and visit my home. But till date nothing has been done.

3. Being Broadband connection speed I get is very slow where as in the same plan out side Air Force campus speed is very good. Is this discrimination is done because I am Defence personal.

Pl do the needful.
Thanking you

708228-B JWO Balram Prasad
SMQ 38/8
Air Force Station Yelahanka
Bangalore (Karnataka)
PIN-560063
Mobile no-[protected]
Phone no.[protected]
Email id - [protected]@gmail.com

I have recently ported my number[protected] from Vodafone to BSNL. I was eager to use BSNl since i heard from few people that network coverage is good when compared to other network. but unfortunately the only thing is it shows full signal but neither ur voice is clear or u cant make calls. Its totally stupid, i used this for two days & i started hating BSNL. No voice clarity. 2g/3g coverage is very poor & damn slow. Important thing is i was given some 2000 free sms when changing my network but still I have not even sent one single message. I cannot send message to any number, it says sending failed.
I called up customer care so many times & luckily i got connected once & logged a complaint, they told me to correct the message center number, Now a days in every mobile when we change the SIM it automatically updates the number even on a china mobile. I use an Iphone & still i checked the message centre number & i tld them that it is updated correctly. Then they registerd a complaint, I was about to ask the complaint number but they disconnected the call. This happened last saturday ( 18.5.2013 ) till date i could not contact them, I think they have blocked my number i could not contact them. I dont know how am i goin to use this number for another 3 months to change the network.

My sincere reqst to every one, do not port ur number to BSNL & also BSNL users change it to other network. We are the one paying money & why we should be on a begging/suffering side. We have options, come on..

.

With regards,
I don't subscribed any package of jokes from 57576 or 5757699, but they are deducting Rs.5.00 in every five days. I replied them to unsubscribe it but they can't receive the SMS o[censored]nsubscription which he provide as -UNSUB jokes to 57576 or 5757699......pl. help to get rid of this undue deductions.
sk sharma

On my "pyari-jodi" mobile I purchased a top-up for Rs.200/-( actual talk time recd. is Rs. 175/-) on 18/05/13.
On 19/05/13 , I recd a msg.(SMS) from155223 that my account has been debited for Rs. 15/- for the service of "Hot-spot 15 services" and further I was advised that I must send a SMS - in case if I do not need this service. so far I have not given any reply.
First of all during my last about - more than 1 year o[censored]sing this no. I have not recd. such auto debits, and all of a sudden without my knowledge how "BSNL" can debit my account.
I am getting some unwanted "SMSs", - some sort of marketing , and for this I approached to the "Satara road-BSNL office" and I was told that if "you are not getting any charge debits" then it may be OK for getting these SMSs. So based on this I did not gave any complaint to the office in writting.
Now with this debit, I wish to register my complaint to "BSNL" and wish that the debit done shall be reversed back with intimation to me without fail.
Hope to get early response on this.
My land line no. is 24220788
Thanks

respected sir/mam
iam using the bsnl landline no.[protected]. but this is not working from 10.5.2013 to till day.i create many complaints but this problem is not solve.i call many time s.d.o bsnl but not response.plz provide me mail id of senior to exclate this matter as soon as possible.



Regards
Vipin sharma
mob:[protected]
email.[protected]@gmail.com

Sir, My Mob No. is [protected]. On 15th May 2013, I received a sms from 57576 stating that 'Thanx for subscribing jokes. The cost is Rs. 5 & valid up till 20 May 2013.' I neither requested for that nor made any call. I tried to Unsubscribe jokes by sending sms to 57576 but every time mssg sending failed. Also I tried to contact to customer care but no response. On 20 May 2013, again jokes pack was renewed and Rs.5 was deducted without my consent. I just want to know on which authority, they are doing this? Kindly take appropriate action and deactivate the jokes pack.

To
The G.M.T.D,Cuttack.Odisha.

Sub-Requesting for repairing my lalnline telephone.

Sir,
I Sri Baidyanath Bhoi having telephone No[protected] a customer of Salipur Sub-division under Narendrapur exchange.My telephone is out of order since[protected] and i have complain it many times at narendrapur exchange and at salipur Sub-division.i have copmlained it even to S.D.O,Salipur.Still it haven't rectified till now.

So kindly I pray to you kindly rectify my problem as soon as possible.
yours Faithfully

Sri Baidyanath Bhoi

DEAR SIR
IAM RAJKUMAR RAPALLI MY PH NO[protected]

PLEASE DEACTIVATE HUNGAMA GAMES ON DEMAND & MOVIES ON DEMAND

WHICH WE HAVE NEVER ACTIVATED

WE ARE UNNECESSARILY CHARGED FOR NO FAULT OF OURS.

PL DEACTIVATE IMMEDIATELY OR SHOW US THE WAY

THANKING YOU,
RAJKUMAR RAPALLI
T2-327 G M COLONY
GODAVARIKHANI
RAMAGUNDAM MNDL
KARIMNAGAR DIST
AP 505209
LAND LINE [protected]
MOBILE [protected]
[protected]

Hi, We have given money for internet broadband connection in BSNL office and have been given commitment by BSNL JTO that connection will be done in next 2 days. Its been over 15 days and there is no update. We called at least 20 times to different officers and they keep assuring us with false claims.

Thanks

My landline number is [protected]. I have plan rural600 broadband connection with bsnl. For the month of April, i have been charged with an additional amount of Rs1192, in addition to the normal broadband charges, pertaining to hungama music on demand and hungama movies on demand, which i have not subscribed.Please provide me information on combating such online frauds as consumer of BSNL.

Sir,

Re: Brod band connection[protected]

Please refer my earlier lodged complaint with you, for excess billing, It is for your information that I have opted Plant 525.00 But an amount of Rs. 180 is excess charged by you, so that i have lodged a complaint for adjustment of same, but no action taken by your good self. Even Your department has disconnected my brod band connection, Therefore you are requested to restore my connection and adjust the amount which is excess paid by me.

thanking you,

With hoping an early and favorable action.

vinod kumar verma
87 A sahkar nagar Kanpur

mobile No. [protected], [protected]

My acount is inactive even i have recharged it
i have recharge my bsnl number [protected] today. it has 120.92 r.s balance. bt when i try to call someone i recieved a message your acount is inactive plz refill ur acount before 17 may 2013, , plz plz resolve this problem Please activate my account and inform what I have to do to activate it.

Nitin

TXN NO.[protected], ONLINE RECHARGE THROUGH YOUR SITE TO MY SIM CARD NO. [protected] HAS NOT BEEN SUCCESSFUL, AS IT WAS INDICATED IN YOUR RESPONSE MESSAGE "BANK PAYMENT WAS SUCCESSFUL BUT RECHARGE WAS NOT MADE"
PLEASE TRACK THE PAYMENT STATUS WITH BSNL

DEVANSHU PRASAD

I am using NOKIA1110, well known for not having facility to use wallpaper. but from last two days i.e. from date 13.05.2013 to 14.05.2013 i'm getting a message by 54334 written in that "Dear user, thank you for downloading wallpaper!!! you have been charged Rs.5 for this download!!!"(on14.05.2013, at 18:02:17 from 54334) . and these downloads they shows at time when mobile is not in use.after calling to customer care number 1503, response comes for waiting. they gave option (electronic voice) that their member call back. i opted three times for this option, but they didnt called. my number is charged with rs.5 each day for hiring no facility. today dated 15.05.2013, i called customer service number 1503, they kept waiting for 1hour by saying for 28minutes only and they disconnected the call automatically without any talk. now a days customer care services 1503 are much more busy, and rarely offers services to their customer after making them wait for 1hour. hope i'll get some positive response from indian consumer complaint forum.

My name is Sumanta Seal and I live in Chinsurah, Hooghly. I am using BSNL Boradband service for long time and most of the time, my broadband usage does not exceed the limit set for the plan I used. For the last two months (March and April, 2013) I was billed an excessive amount of high usage charge. It is very surprising because I didn't changed the rate at which I used broadband service. While verifying the billed usage details from BSNL customer care portal, I found a large number of inconsistency there. For example, I saw an usage of around 10 hours (from 02:04:23 PM to 12:03:57 AM) on the dated[protected]. This usage is impossible because I was in my office (at Salt Lake, Kolkata) that time and there is no other computer in my home from which a person can access boradband. I access the broadband service from my laptop which I took to my office everyday. So there is no chance o[censored]sing broadband service by me (or anyone in my home) from 9:00 AM to 9:00 PM in weekdays. The same happened in other dates also in the last two months. In the unbilled usage details for this month, I saw the same thing started happening, i.e., a number o[censored]sage is applied on my account that I didn't used.
It seems that there is some problem in BSNL that some other person's usage is getting included in my usage every month (intentionally or unintentionally) and forced me to pay the amount he/she used. This is really disappointing that a Government organization like BSNL can do such cheating to their consumers. I have tried to log complaint in BSNL customer care portal, but was unable to do so due to some problem in the portal. Every time I tried to submit the complaint, I got the following error "Wrong field values or value types detected in field Summary. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)
Wrong field values or value types detected in field Description. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299) ".
Please advice what can I do for this high usage charge BSNL applied on my account.