Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been paying my telephone and broadband bills without any complaint and break. But, my phone has been out of order for last three (3) months. I have been getting telephonic complaints numbers, but nobody comes to put my phone in order. It is still not working and I haven't phone for last three 3 months.

Could some good and sincere authority help me. My phone number is 220178 stationed at Lal Lake, Dharamsala, H.P.

RESPECTED SIR, I am u.p. government empolyee&bsnl postpaid mobile customer. a massage autoactivate &run since three months on my mobile . type of massage as follows; MARKET ALERT SENSEX 9500 (+90) % CHANGES 3.0% NIFTY 5000 (+800 % CHANGES 9% SENDER 55500. the following action taken for above massageto stop ; 1-i send UNSUBID massage to 55500 daily to stop but answer of massage sender is YOUR REQUEST COULD NOT PROCESSED BECAUSE COMMAND HAS EXPIRED tilldate. 2-i write a application to bsnl customer care office Renukoot, SONBHADRA UP to stop above massage &request personaly also but no action taken tilldate. 3- i call to customer care executive daily since three month to stop above massage which is verify by customer care phone recard THE above massage came 10 to 15 times daily which is panic &create lot of distress.so it is requested that pl.stop above massage earliest possible, thanks SRIKRISHNA 3 /703 A.T.P.P.COLONY ANPARA, SONEBHADRA U.P. 231225

Dear Sir,
I have BSNL Lifetime mobile connection no.[protected] but the same is not recharging by any top up, so I am unable to dial & talk with anyone without balance. The validity of sim is being shown by 123 i.e.Account balance is 0.20 INR.Your credit expires on 14th August 2009 and service expires on 21 August 2009.All incoming call being received but I canot make any call.Please look intothe matter resolve the problem immediatedly.

Sir,

From[protected] to[protected] my mobile bearing No.[protected] sim was not used. On[protected] I have obtained a easy recharge of Rs.50/-. Recharged person stated that they have received message for having taken the recharge into account. But, when on 3rd December when I started my mobile the same was not added to my previous currency.

My efforts to call center has been attended and the call not attended properly by the attendant who received the call.
Thus, I am deprived of my rightful currency against the easy recharge.

Hence I request you to kindly enclosure that my currency is added to my existing currency and oblige, for which act of your kindness, I shall ever appreciate your cooperation and service.

Thanking you,

Respacted Sir,

SUB : misbehav from customer care desk of bsnl office KHAMBHAT, officer name pratibmaben soni .


sir,

your customer care officer pratibmaben soni alwayes misbehav with customer of bsnl and she alwayes treat like peon with customer of bsnl, now a days she give me answer in a rude maner . first she was not updated with new scheme of bsnl and do not gave proper guidence to clients of bsnl . i want to use your new launch scheme " aa abe laute chale " . i want my old bsnl mobile number [protected] through this scheme, when i go to your customere care dest then your officer pratimaben soni told me that we have no scheme like this, when i tell her mem i already confirm that this is a newly launch scheme but she dont want to hear my words and use rude lenguage with me . when i urge her next day then she talk with her higher officer and she confirm about this scheme . sir till my number [protected] is not activated . today i call her for asking status for this number but pratimaben soni was totally angry on me and she said i dont know about your card activation .

sir now i dont want to continue relation with your bsnl orgenization because your customer service is so poor . i request you please give me my money back & also i want to submit this new sim at your office khambhat . please tell me when i submit this sim at your office at that time i submit this sim at your office .

sir if you heard of your customer then please give street punishment to pratimaben soni because this khambhat office is rural office and all person come hear are illetrate & she alwayes treat like dog with all clients and all clients of banl are stay away from bsnl .

sir please give me reply for this complaint .

regards

JAGDISH . C . PATEL
KUTA POLE
ZANDA CHOWKE
KHAMBHAT - 388620
[protected]
[protected]
[protected]
223204
223281

I received prepaid credit of Rs225 from no 80257 on 07/12/2008 at 09:23:51: AM and my account was valid till 06//01/2009 Ref No[protected].Before above recharging I had Rs.12.00 as balance credit from previous recharging on 12/11/2008(Ref no[protected].With ref. to my only 2 nos dialled calls on 08/12/2007 at 19:57 hrs . for amounting Rs 0.90 and Rs 50.40only, I surprisingly observed that my balance as on 08/12/2008 remain only Rs 90.00.it is very unfortunate and confusing. My mobile no is [protected]. In this connection I some times get cross connection while receiving calls.
MAY PLEASE VERIFY ABOVE ISSUE.

Respected Sir,
I am Ram Chakraborty residing at 150, Bidhan Sarani, Kolkata- 700 006. I am a regular mobile user of BSNL Cell One Excel Prepaid services since 2006 to till date. My mobile no. is [protected]. On 09.12.2008 grace period of my mobile services was over and automaticaly incoming call facility of my mobile was withdrawn. On that date I had been recharged my Mobile at 3.00 P.M. After that I am getting the Out going call facility...

sir,
i am very sorry to complaint your services, that our sim is taken as life time connecction, and changed to new excel ananth.inthe last date of charging rs.200 or above coupon we charged it with rs.200 but the net work was bussy.many time i try for the same. but unfortunately we cannot charged it with that copoun and try in another phone but cannot charged. now our sim is in grace period up to 25th december.we are not ready to use renewal coupon, because it is not our mistake.if you are interested in your costomer please take necessary action, if not we will change our sim to another companies. yours faithfully,

Respected sir,
I want to get Original CellOne LOGO on my mobile screen which was missed on 22.nov.08 night due to misused by kids. my mobile no is [protected] & my pohne modle 6600 nokia

I have a complaint to make since I am unable to call some US numbers from my post paid connection as it always says that "all line sin this route are busy' This is only for few numbers and other US numbers are working fine.

I am trying to call up BSNL call center for cellone in chennai at[protected]. I choose English as teh language and main menu as sub option. Then I choose 9 for talking to an representative. There after there is no response. I have tried all other options to speak to someone without sucess.
I am not sure what they are attempting by not answering the complaints.

SIR,
MY PH. NO IS[protected]. I HAVE THE PH. DETAILS OF OUTGOING & INCOMING CALLS OF LAST 2 MONTS.

THANKING YOU.

I recently got my broadband connection, i dint receive any bill for last month November, but i had a call from bsnl that ur last date to pay the bill is November05 still u dint pay likewise, how do i aware of the date without receiving the bill and why should i pay surcharge for ur department fault .

I am unable to open the website bbservice.bsnl.in, to see my usage details. past 10 to 12 days, also not able to access quickly, Shall I surrender the connection, I got connectionin July 2008 only, I came to knew with in SIX months We can surrender the MODEM, becasue From the installation till I am not Satisfied, so many times complained, Contacted Line men, but not use. Kindly reply atleast for this message.

MOHANKUMAR.M
Ph.[protected]

Dt.02.12.2008

I MATHAI USING THE CELLONE POST PAID CONNECTION... I AM ALWAYS HAVING TOUBLE WITH MY BILL AND EVERYTIME I MAY HAVE TO GO TO THE ACCOUNT SECTION AT BSNL AND HAVE TO CORRECT THE BILL ... WHEN I GO THERE I WILL BE AT LEAST GETTING CHANGE IN AMOUNTOF AT LEAST 200 RS... IN MY BILL... MY CELLONE NO IS [protected]... KERALA COCHIN...SO PLEASE HELP IN RESOLVING THIS PROBLEM

My phone No.[protected] bill amount Rs.295.
Paid by ch.03128 and paid by my bank on 05128. The payment neither acknowledged in spite of my repeated calls to the customer care No.111 and I am getting pre payment calls ti8ll date which is irritating and falls bellow high state vodofone care. I feel there seems to not much of correlaation between various depts for effective and satisfying funcntioning of vodoffone services. I req.this may kindly be set right under intimation to me pl. Awiting your conformation of payment, thanking you baminirajaram

Receeived wrong bill for March 2008..on 20thApril

6 months of meeting, applications and request calls at various BSNL offices in Chandigarh and Panchkula cost me no less than 5000 rupees in fuel

costs of loss of office and business hours not counted

harassment not counted

repeated assurances by BSNL officers to no avail

Finally received corrected bill on 25th October and paid it

BSNL accepted error in sending bill after 6 months

i want compensation for harassment, loss of business, and fuel charges

The fault with my Broadband is that it opens easily, but the connection goes off in 10 minutes. I have to turn off the computer and log on once again and log on to Broadband anew. This has been happening since a long time. Complaint docket No. E8126 on 4.12.08. I want to speak to a Customer Service official, since this is not a common fault. The last few times I have rung up 1500 I have been told that My landline No. does not have any Broadband connection. I feel helpless as I can not work without internet.

hi,
This is to inform about bsnl broadband. Its not connecting properly for me. I had complainted in bsnl office here .But had got no responce. I hope you will respond to this .
Its showing me error :-678.
my no:-[protected]

Dated: 06.12.2008

To,
The Concerning Officer,
Communication Department
Muradabad


Sub – Complaint against Telephone No.[protected]


Sir,

You are requested to please solve our Telephone problem because our telephone has been disordered before one month, I had complaint at tel. no[protected]
(Mr. Mitrapal Singh) approx 20 times by phone but nothing response received after that I forced him then he said, “I m not your servant” he misbehaved me I had complaint three times to S.D.O. No.[protected] by phone but he did nothing also.
I am Sales Tax & Income Tax Consultant so my work is depend on this number because I have taken broadband also, I don’t have use any other landline number, through it I have great loss.

So I request to you please solve our telephone problem immediately, otherwise I will file a case in Consumer Court.



Thanks & Regards

Yours Faithfully


(Javed Malik)
Malik & Associates
Account & Tax Consultant
116-K, Feel Khana,
Muradabad – 244 001
Telephone No.[protected]
Mobile# +91-[protected], [protected]

i am not able to check my net usage on the net. The bsnl site for checking your net usage online is not working.