Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am not sure whether complaining here will address this issue or mitigate the disappointment at all. I have been using BSNL Broadband service since Feb, '06 and I use it for official purpose while getting connected to my office work. During the whole period, we never know when it will work and when it will sudduenly stop responding. Complaining several times fetches no result but further frustration since the ultimate word stands for it is UNRELIABILITY. In a normal 8 hr office work, the connection can go off as frequent as 50 times and somedays (specially rainy days) it won't be connected at all - resulting into forcing me to take leave if I had planned for a working day from home.
I don't know who will be reading this painful expression and whether remedies can be brought on earth to solve this problem, my sincere moto is to get myself avail a consistent service for the smoother working hours.

Sir,
I had purchased thrice caller tunes dialling 567, but never it was activated. Rather charges were levied.

Rgds
Rajender Garg

I AM UNABLE TO KNOW ABOUT THIS . THERE IS A HUGE DISTURBANCE IN LAND PHONE CONNECTION .

NAME : BOMMAKURI PRABHULINGAM
PHONE NO: (040) == 24150186
ADDRESS : 19-8/8 ; RAGHAVENDRA ESTATES ; V.V.NAGAR ;DSNR.
HYDERABAD--500060.


PLEASE RECIFY OUR PROBLEM AS SOON AS POSSIBLE.

Hi All,

I had applied for a landline in BSNL about 2.5 yrs back and the BSNL guys installed a WILL Phone (wireless phone) and said that this is a temp setup and they would replace the WILL Phone with a proper landline wired phone within 6 month. The promises made are not kept and inspite of calling all the Higher ups, Managers etc., the reason provided for the delay was becoz of the elevated flyover construction in Hosur road all the officials are busy attending to the concers in Hosur Main road and ony after the flyover is completed they would be able to take up my concern.

This is absolutely redicolous, and that too from a Manager in BSNL. This clearly indicates the non-willingness and irresponsive nature of the customer service. I had been paying to BSNL a monthly rental of INR 250.00 and still unable to use the services for the last 2 yrs.

Also to my shock, BSNL officials have provided a landline connection to my neighbour just about 6 months back and when i enquired with my neighbour they said that we need to pay (bribe)to the concern officials and the task would be completed within 3-4 working days.

When i called the BSNL - Bommanahalli office regarding this issue they said that its a one-off incident that they had only 1 open slot in the telephone post and ideally that was supposed to be alloted to my house but by kind of mistake it was been given to my neighbour.

Was this a mistake or was this the effect of the currency they got as a bribe.

When will these guys change their attitude and respect people and provide proper customer service.

Will there be any authority who would be able to punish such officials.

My BSNL Will phone # 22734086
My Mobile # [protected]

Regards,

Vijay Anand

BSNL, govt sponsored Broadband services are over rated and underserviced. The extremely slow speed o[censored]ploading and downloading is unacceptable. help and complaint lines to BSNL offices either do not answer calls or cut you off after a brief while.
No reall attention to complaints.

Are they TOO BIG, too important to address customers needs and complaints?

Earlier they blamed the broken under sea cables for the slow traffic. Now they have only themselves to blame. But who cares?

I AM USING WB BSNL GPRS FACILITY IN MY MOBILE. BUT THE GPRS FACILITY NOT WORKING DURING 5 PM TO 10 PM. I PAY MONTHLY RENTAL 199+ TAX WHETHER I USE IT OR NOT. MY CONNECTION FROM COOCH BEHAR TELECOM DIST OF WEST BENGAL.

Sir,

I requested a new land line connectionon on 29/01/08 . Till now I have not got the connection, staying in Vadapalni. Couple of times I met the corresponding officer in the Kodambakkam exchange. But poor response from the officer and it is of no use. No proper answer from them. I am afraid till how many days it will take to get the connection. But in other places people get the connection quickly.

I am very much disappointed with this.

My broadband plan is "bsnl home 500 C" As per plan

1 . Night Unlimited[protected] Hrs) Available . But Usage calculate free MB also. So that ,One cannot find proper usage.

2. If Internet start 7.00 AM stops 9.00 AM Usage calculate total MB. As per plan usage must show 7.00 to 8.00 AM and 8.00 TO 9.00 AM diffrent. BSNL authoriy give nonsence reply that I had to restart modem at 8.00 AM.

Sir,
I got user ID during installation from bsnl persons that is different from collected from regisdster of BSNL Office.

the installation is made in such a way that no passward and login name were asked for starting service in the begining of firrst two days after the service is not available to me.

I attended the counselling of BSNL office (at Junagadh-362001) they demostrate to install network and login in network as well as portal every where passward is must and this is only proper way to stop others uses
I request my service should resume as early as possible and proper method of installation

Hi,
I've registered with BSNL's Do not call Registry long back (sept 07) for my cell one postpaid connection. However, there's no way to stop unsolicited calls apart from scaring them away.
Worst case is for SMS usually from 58888, TOTAL Mall etc for which you can't obviously call back and scare them away.
When I spoke with BSNL's customer care to complain, they just replied rudely and told me to register. There's no easy way to get rid of these callers by complaining.

Any help/ideas?

Thanks
Bhushan

Hi All,

I am living in seethamadhara,visakhapatnam. i have applied BSNL Dataone Broadband 1month back, also i am using bsnl land line, at the time of my application they told me that the connection would be given in 3 days,i go and ask every week but they are telling some reason. i don't know why are they working like this. i think if we can put some dead bodies they will do that work..

For the last 5-6 days I am not able to talk to customer care executive on the the ph. no. 1500 at BSNL Ghaziabad. Evertime when I am calling this number, the recorded voice is putting me on hold and no executive is attending even after 5-6 minutes and then the call is abruptly getting disconnected.

Pankaj Gupta
[protected]...

my pcs internet is automatically disconnected, and every 3minutes its asked redial, our nearest telephone exchange is pithapuram- 533450 e.g.dt, andhrapradesh.
when i asked the bsnl employees they tell me un believable reasons.
kindly slove this problem.
yours faithfully...
land phone No :[protected]
address : 14-1-2
mainroad, pithapuram- 533450
East godavari Dist
Andhra pradesh.

phone no:[protected] actually is with free incoming calls for life time.but now all the incoming calls are barred.please look into it at once.

I had not recieved my Monthly Bill for for over 1 year. I equire at BSNL situated near Sagar Public School Bagmgalia they told there is nothing pending. We had paid all the pending in Feb 2007 of Rs 2100/- We had paid excess payment so they are not sending bill from last Feb 07. We had incoming facility only .Yesterday we received a bill of amount Rs. 5200/- Kindly solve our problem regarding telephone no[protected].Why your employees are not doing there job properly creating so many problem. I am waithing for reply soon.

To
THE CONCERNED OFFICR
BSNL KOTA

SIR I WOULD LIKE TO SAY THAT I AM REGULAR CUSTOMER FROM LAST 10 YEARS. I AM RUNNING A STD PCO AT RAWATBHATA NO.[protected].I DIDNT GET MY FIXED DEPOSIT AMOUNT FROM BSNL. WHICH WAS DEMANDED BY BSNL AS SECURITY DEPOSIT. FROM ALL PCO OWNERS. IN 2003. THE AMOUNT WAS REFUNDED BY BSNL TO ALL PCO OWNERS BUT I DIDNT GET THE AMOUNT BACK. WHEN I CONTACTED TO ACCOUNTS THEY SAID THAT THEY HAD LOST MY FD PAPERS.

PLS DO THE NEEDFUL

THANSK
YOURS FAITHFLLY
SHAKILA BANO

GOLDEN XEROX AND TELECOM
RAWATBHATA VIA KOTA RAJASTHAN

I have sent one Speed Post on 19/02/08 to Noida(UP), Still it is not reached.My consignment No.: EM[protected]IN
Destination Address:
Prashant Chaurasia, HCL TECH LTD
A-5, Sector-24,
Noida(UP)-201301
M.No.: [protected]
Contact No.:[protected]Ext.-2262)

Sub: Phone complaint

Ref: Phone No.25569460,61,54,55,57


Respected sir,

We are having six connections (Land line) and one broad band connection in our warehouse situated in Sy.No.459/3A, Sembium Red Hills Road, Puzhal Village, Chennai – 600 066 . For the past twenty days all BSNL lines are totally down in our warehouse, so we have registered the complaint to your local exchange AE but till date no action has been taken from your end, without Tele communication we are finding it very difficult to run our business process kindly look in to this and do the needful.


Thanking you,

Yours faithfully,
S.K.Kannan
For Trienethra SuperRetail Pvt Limited,

To,
Mr.T.K.Ghosh,
Sr. AOTR/Genl.
8, Hare Street,
Kolkata-700001.

Sub:- Complaint for Broad Band for Phone No.24178138 with Customer I.D[protected] installed since 15/08/2007.

Dear Sir,
This let you know that the above-mentioned Phone No. broad band service was applied for in month of 10/04/2007 with Case Mark No.C/LGR/07-08/0016 and application Form No. – MS/0112792 at Office of the Area Manager, Jadavpur, which was ultimately after much inquiries and follow up at Menkon Towers, Branch Office (Mr. A. Roychowdhury) was installed ultimately in the month of August, 2007 with Work Order No – H/NC/H1/07-08/0015.
After all this pain and long wait for acquiring a connection of your companies Broad band service the connection came till our doors but with no installation technical assistance only a lines man came to let the wire for the connection in our flat but there was no service (no internet connectivity). Then after several complaints at your customer care only a lines man was sent to our residence who not at all adept to help for technical problems and no computer knowledge which resulted to any help for connection non-availability. After this incidence I also tried contacting your customer care for the second time and explain them the problem but resulting to same lines man visit which did not helped. Ultimately now there was no help from your customer care as they started taking the complaints but no one visited so I started calling Mr. A. Roychowdhry of Menkon Towers, but all in vain. I am sorry I cannot provide you the complaint Nos. because I lost track since it was a lot and thought unnecessary to keep track of since of I believed in your system.
All this resulted basically in no internet connection and till date I have paid from August 2007 till November 2007 (Rs.500/- per month) but with no service and also one-time modem charges (Rs.1800/-).
Now out of frustration I would like to discontinue this service and like a refund of my unnecessary payment of services I never received. Please do the needful and oblige.
Thanking You.

your sincerely,
Mrs.Shikha Bose,
2C, Charu Chandra Place (east),
Bl. No.-63A, Lake Gardens,
Kolkata-700033.

Hi,

I am having a BSNL Broad band connection for last 2 months. The broadband often goes down for hours and hours. The customer support lines never works or always engaged.For last 5 days the connection is down. Every time when we contact the customer service they give new complaint Number, i have 3 complaint number, but no repair is done. The customer center people many time take the phone and keep it in floor and not attends it. They give one word answers Like " server Down" and closes the call. Getting the line with Customer center itself is a big achievement!
NO professionalism, no Business ethics and dead customer service. They are not living in this competitive , customer oriented era.