Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Our bsnl broadband is not connecting for the last 1 month!!!!!
Our telephone number is 24027566.Inspite of many compliants and phone calls ,the problem was not rectified because of the irresponsible attitude !!!!Error number it shows is 691.It is enough if they just reset it, as they say, which they never do quickly.I just dont understand what to do.

I APPLIED FOR A BROADBAND CONNECTION ON SEPTEMBER -2007 . MY PHONE NO :[protected] AND WORK ORDER NO : 25201657 DATED[protected]
RAMAMURTHYNAGAR EXCHANGE /CENTER BANGALORE .TILL TODAY[protected] NO REPLY ALTHOUGH I VISIT THE OFFICE DAILY BUT THEY ARE NOT RESPONDING .I CONTACTED BSNL HAED OFFICE AND THEY SAID THAT ALL THE CONNECTION AND TESTINGD ARE DONE AND WIEINGS ARE COMPLETE AND THE CONNRCTION FOR THE ABOVE IS DUE FORM 12 DECEMBER 2007 WHAT SHOULD I DO ??
THERE ARE PRIVATE PARTIES WAITING (AIRTEL,HUTCH/VODOFONE ETC) AND NOW IT SEEMS THAT THEY ARE MORE EFFICIENT
SO MY HUMBLE REQUEST TO ALL COSTOMERS WAITING FOR BROADBAND CONN FROM BSNL
KINDLY DO NOT WASTE YOUR TIME NOTHING IS GOING TO HAPPEN CONSIDER OTHER SERVICE PROVIDER THEY NOW SEEMS TO MORE EFFICIENT .
TRULY I`M NOT NOT TAKING SIDES JUST TELLING YOU THE TRUTH . THERE ARE 1000 OF PEOPLR LANDING COMPLAINT EVERY WHAT HAPPENS EITHER THEY CHANGE (SWITCH OVER) TO OTHER PROVIDERS OR THEY WAIT ENDLESSELY LIKE ME
NOW I REALLY THINK OF CHANGING FROM BSNL
IS BSNL LISTENING

My landline phone no. is[protected].
My phone is not working from almost one month and if some day if it works OK then after 3-4 days it again goes out of order.
We filled complaint regarding this problem several times through telephone and personally also but to no response....
Thats why I am complaining about the problem through this channel.
Kindly do the needful as we got hopeless complaining.....

Looking forward to hear from u soon.

Hi,
I have a broad band connection and have been facing too many issues right from the beginning. I got the connection in last January 2007. In March 2007 the service became unavailable and with so much of follow up with Banaswadi office,they restored my connection after 2 months.

BSNL used to bill my service with wrong tariff and had to visit their Banaswadi office in Bangalore quite often to regularize the bill. Now this problem is resolved from last November bill.

Last month they upgraded our centrex system and all our layout inhabitants accounts were updated accordingly. Unfortunately my broad band service stopped working again and after enquiring with Banaswadi office they say that my account is currently in deleted state and not able to recreate properly. They dont have any idea who deleted my account. I have been following up with them for the last 3 weeks but so far they have not restored my connection.

I am just wondering how we can ensure better service from these public sector service providers.

Thanks
Mansoor K.P.
#19,Ferns Habitat,
Doddanekundi,
Marthahalli post
Bangalore
560037

Dear sir/madam,
My conection no. [protected] is not in servicing from last 4 days. One message disply on mobile screen i.e. emergency call only every time.
please check service and inform me what should I do regarding this as soon as possible.

Most regards
Om pal singh
another contact no. [protected]

I am a new subscriber to Dataone. I got my ADSL modem installed by Franchise of Transport Nagar Exchange, Agra. His name is Manoj Gupta. His mobile No is: [protected]. He charged me Rs. 250/- towards installation of modem on 7.1.2008. Next day I enquired from SDO about it. He informed that modem installation is free. There are no charges. He contacted Mr. Manoj before me and issued stern warning and instructed to refund my Rs. 250/-. This fellow did not turn up to return my money. It is simply a case of cheating.

Such franchise should be blacklisted. A press note should be released to prevent cheating of new subscribers

BSNL website mentions service charges Rs. 250/ -

http://www.bsnl.co.in/service/dataone_tariff.htm

As the subscribers to dataone are increasing everyday, they have got opportunity to cheat most of them.

Sir
my phone[protected]is dead from 21/12/07 till now.
i hav complaint to GM-MRD an CGM ,meerut on 31/12/07 but still the phone is dead .No bsnl authority is taking interset in my compleaint .

vipin sagar
mob.[protected]

Despite asking for GPRS Setting thru Call Centre since last 7 days from 29th Dec 2007, I am not able to get the reverts from BSNL

i have recived my broadband connection and user id etc on my phone line [protected] two weeks ago afte the next day i recived my details brodaband connection is not workin its always giving 691 error even i cant log in in the portal from cyber cafe though i input the user id and password as stated in the email bsnl sent me ..i have complained about the problem every where i could and i am fedup with the situtaions i think all the bsnl officers just sleep while working and this is the worst experiance ever happened to me ....they have reseted my password twice i think still not working and from my side i have done all the instalation procudure rightly ...

i am resident of latur city- dist latur- working in GOVT UNDERTAKING BANK- my mobile no [protected].- plan100
for govt employees . I took addon card under the bsnl scheme
no - [protected]. for my wife who is also a govt undertaking
employee. under the scheme when i applied to bsnl- latur circle for std and roaming facility , authorities forced me to
make an additional depo of rs-800/ to make my total depo
with bsnl rs-2000/ However under the scheme govt u/t employees are exempt from this. (my deposit bsnl receipt no- 8345 book 167 dated 14.7.06.
now i have requested bsnl latur circle authorities- ( contacted
mr- shivsamb chenale, competent officer) to provide me with std and roaming facility on my add on card - [protected]
vide my application dated 03.11.2007 - duly acknowledged by
bsnl. i personally visitied bsnl office several times. bsnl authorities are still insisting on an additional depo of rs-2000/ seperately for addon card, which i am not required to do being and govt u/t employee second time
My application till date lies pending with bsnl latur office
pl help

Sir
I am residing at J73 Tagore nagar Ajmer RoadJaipur-302024 & is having Land Line & Broad Band connection but I am not getting the monthly Bills very late .From last 3 months I am getting the bills after DUE DATE.
It is requested to resole my problem on priority pl.

Warm Regards
R.K.Matre
[protected]
[protected]

Sir,
I am a consumer of BSNL Excel prepaid service for last 5 years. From last 15-20 days I am receiving short but missed calls from one mobile number [protected]. It has now almost become a rioutine affair to receive such missed calls everyday. It has become very painful to receive such missed calls.Please help.
L C Maurya
[protected]

Respected Sir,

The letter has also been posted vide Registered Letter to The Chief General Manager Telecom. I hope this time he may listen to the pleadings of the consumer after twenty years. As it is a old mimicry in Punjab that "14 saal bad tan rab Roori di wi sun lainda hai" (That after 14 years God listens to the pleadings of Roori (the dust which lie in heaps after harvesting wheat crop). I hope that the department of Govt Of India's subsidiary, Department of Telecommunication will treat me like a dust this time as I am pleading from 20 years. As everybody knows that the dust has no identity of its own but when we continue to press it with our feet, with the help of air it make place on the head of the person who continuously press it.
Regards,
Rajneesh
----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Friday, December 28, 2007 11:12 AM
Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.



RM/12/1/443 Date: Dec 28, 2007
To
The Chief General Manager Telecom,
Ph:[protected], 2459806
C.T.O. Complex,
Jalandhar.

SUB: NON DELIVERY OF CALLER LINE IDENTIFICATION TO CONSUMER WHOSE TELEPHONE SET NOT REPLACED FOR 20 YEARS. TELEPHONE AUTHORITIES SOLD TELEPHONE SETS IN MARKET AND DISTRIBUTED TO THEIR WELL WISHERS. KINDLY SPECIFY THE CRITERIA ADOPTED TO DISTRIBUTE TELEPHONE SETS.

Respected Sir,
I am the consumer of BSNL from the last 20 years. But BSNL failed to replace my defective telephone sets in due course. When I requested to the Sub Divisional Officer, BSNL Phagwara Mr. Manjit Singh [protected] to replace my old sets of Remington Brand that has not having redialing facility even. He replaced my sets with old repaired sets after my so many insistences and said that CLI sets have been distributed to the consumers who are paying telephone bills more than Rs. 3,000/- and secondly the list of distribution of sets has been sent by CGM Telecom, Jalandhar and we distributed as per list calling to the specific persons listed in the entitled person.
Now I request you to please specify:
The criteria adopted by the CGM Telecom to distribute the said sets to the specified persons.
When every telephone set has to be replaced after 5 years then why my entitlement is not in the specified list.
Kindly specify the name of the persons with their telephone numbers to whom the said telephone sets have been distributed.
Why the said sets are available in the market supplied by BSNL.
Whether I shall get justice and will get the CLI Sets or I have to file the suit with Consumer Court in this regard.
Whether I shall have to apply to the Honourable Deputy Commissioner under the Right to Information Act to get the detail of persons who have been alloted the CLI telephone sets.
I hope that you will kindly make arrangement to allot me the new sets with CLI facility due to my entitelement for not getting replacement for 20 years.

Thanking you,

Yours truly,

(Rajneesh Madhok)
Registered Member, CORE (Consumer On-line Resource & Empowerment Cenre), Under Ministry of Consumer Affairs, Food & Public Distribution & Anti Corruption Bureau (Govt. Of India) through karmayog.org
Madhok Hardware & Paint Store,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R)
Mobile:[protected],
Tele-fax:[protected],
E-mail: [protected]@vsnl.net

Chief Gen. Manager Telecom Jalandhar[protected]

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in
Sent: Thursday, December 27, 2007 9:51 PM
Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.



----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Monday, December 24, 2007 9:31 PM
Subject: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.


Ph:[protected]O), 268210 (R)

Mobile :[protected],

E-mail: [protected]@vsnl.net

Tele-fax:[protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA



RM/12/1/442 Date: Dec 25, 2007

To

The Sub Divisional Engineer,

Bharat Sanchar Nigam Limited,

Phagwara



SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)



Respected Sir,

It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.



1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.

2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.

3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.

4. As my telephone sets are not working why the department is not changing my telephone sets.

5. Why the officials don’t comply with my requests.

6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.

7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.

8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.

9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.



Thanking you,



Yours truly,





(Rajneesh Madhok)

1. Madhok Hardware & Paint Store, Railway Road,

Phagwara – 144401-(Pb) Phone:[protected]O)

2. Residence: Nehru Nagar Street No. 2, Railway Road,

Phagwara-144401 (Pb) Phone:[protected]R)



December 27, 2007

Sir,

The matter has not been resolved so far and I have not been provided the new Telephone Sets in replacement.



Yours truly,



(Rajneesh Madhok)

On Dec 27, 2007 I have been provided repaired Telephone Sets in place of new sets after 20 years wait.



Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh.[protected] [protected]@bsnl.co.in

2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar[protected], 2282889, [protected]@bsnl.co.in

sir,
i am sorry to say that ur service is at the lowest level from the date i have ur connection.your staff is very poor to respond,they just transfer the calls and while talking they disconnect the telephone and never call me back.i have three airtel mobiles,airtel land line and broadband connection.

please do tell me whether its better for me to change my connection to other company or will u be able to provide similar service as before.

u can call me at [protected]

waiting for your reply or call

dr sumit bassi

I have bought BSNL SIM (Cell No. [protected]) in year 2003 when studying in Amalner (Dist.Jalgaon, Maharashtra). I have submitted my documents to the dealer over there. After 3 - 4 years of subscription in the end of year 2006 BSNL personnel has blocked my sim without giving prior notice. When I inquired at customer care they told me to submit documents. I went to Amalner for the same. Amalner exchange said that the sim is not issued from this exchange. I worndered about 4 months in search of exchange and I came to know that the sim is of Nasik exchange. I went to Nasik exchange and have put my complaint aginst BSNL personnel. He commetted to me that few sim cards of our exchange were sold in BLACK and we are giving authority letter to the sim holder so they can submit their documents to their nearest BSNL Customer Care. So, I asked for my authority letter. But he said that your number has been deleted from our server, you have to wait until it is reactivated. Now, when my number is reactivated, I asked them for new duplicate sim and to accept my documents. But now BSNL personnel refuses. Hundred of times I have communicated with BSNL Customer Care, BSNL Customer Center at Navapur and Nasik and so on. But everyone is throwing the ball in others court. Now, I am tired and want my subscription back. It was not my fault and how BSNL can suddenly cancel my subcription after 3 - 4 years. So, finally I have decided to fight against BSNL and get my number back. I can prove that I am the authorized user of number [protected] since it is activated in 2003. I request you to do the needful and guide me to fight against injustice as early as possible. Hoping for getting reply soon. Thank you

I have applied fr a braodband connection some 15 days back but nothing has happened since then .. they have even started asking for money .. there s no other provider so i have no choice but to go to BSNL only..These guys are dumb , non productive and a burden to our country and society ..instead of helping ppl and their company they are just creating problems .. they dont have capability to stand and face competition..
If some one cares to forward my complain to respective department .. please do it .. my father was also a BSNL employee and he has served his best years serving BSNL.. and now he is getting such treatment ..

Location : Lucknow
Ph No :[protected]
ORDER BOOK NO : AMB/D1/01/052

I had the most horrible experience dealing with BSNL for the three months that I took the connection. I finally got it disconnected after waiting for anyone to help me when my net was not working for 15-20 days.No one came to resolve the issue for 20 days.

The representatives at the customer care centre(baner centre ,Pune) are downright rude and talk to you as if they are the "Kings of the world". They have a typical Sarkari attitude and will even go the extent of screaming at the customers as there is no complaints department or procedure that is followed. I have been trying to pay my bill but they refuse to adjust the deposit amount.I am told that a cheque will be sent to the address where I dont stay and they cannot change my address.

My only suggestion - Any self respecting person who commands a bit of service or any respect when dealing with the service Representatives should not even think of BSNL. It STINKS big time.