[Resolved]  BSNL Landline — No Service

Address:

Jabalpur, Madhya Pradesh

My Telephone Number[protected] have a broadband connection, it was dead for almost a month before this, the issue was resolved in over 1 month, I'm tired of this service, broadband connection was working fine before, but now it stays connected but does not open any website other then Google or such lite websites, it takes upto 20-30 mins to sometimes open some websites, although it shows the Internet light(Link) but it keeps on getting disconnected, I can not download any files due to this, neither can I stream anything over the internet, ping is usually very high to outside servers, nothing below 150-200ms, kindly get this fixed asap, because we pay for this service even if its not working sometimes, they said the underground line needed to be changed for a good connection, but they never changed it for years, when we call to customer care, they say if the internet light is showing on the modem then it should be working fine, and also they do not take in complains for high pings, jitter/packet loss in p2p via internet, they say as long as its working its fine, kindly either change the staff to one that at least knows some very basic terms that even kids knows these days from Hardware and networking, the staff almost feels like its illiterate, they don't even understand when i talk about high ping that i get, please get my broadband fixed asap, current complaints are as follows

1. Fix broadband line, it shows connected but pings goes to Infinite and In/Out data/second goes to 0 even if its connected, which means there is no data transfer, that also means there is no connection while it still shows connected.
2. get the underground line changed, since they say it needs to be changed but they never change it.
3. Change the customer care staff to a literate one, that knows at least a bit about the technology they're working on.
4. whenever i call customer care i'm put on hold for over 30-40 mins, god knows who they are talking to? or is there just one CCR who is attending to every call in India?

Thank you, and please note i have paid for 1 month before when the phone was still dead, i don't want to pay for nothing all over again, so please fix this