Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Thi is with reference to our BSNL telephone #[protected].

I have been billed with excessive amount i.e. almost Rs 40000 plus and we had requested the higher officials to provide us with the detailed bill for clarification but no one seems to be responding and all of them are very arrogant and adamant and they are not ready to help us whatsoever. Also as per Mr Gopalkrishna we also made payment of Rs 18000 as he told that he will settle the issue but now after making the payment they are still insisting on making the rest of the payment.

Currently they have blocked our internet and it is extremely inconvenient for us as we are running a 25 seater company and we are forced to close our office as we are basically into online jobs.

The higher officials of BSNL are:
Gowrishankar - [protected]
Gopal Krishna - [protected]
Madhusudhan - [protected]

Requesting the team concerned to take necessary action and provide a resolution.

This isHarini from Chennai. This is to inform you that I have already contacted BSNL Customer care to unsubscribe this GOD (Games on demand) plan. In fact we got a call from BSNL before 2 months regarding this that we could download games for Free so i registered(I clarified again andagain whether it wouldbe charged and they said it is a FREE TRIAL OFFER) but later in the month of February and March, we got charged Rs.200/- for this plan. Though we have not downloaded any games, we are forced to charge this amount which is merely useless. In fact contacted BSNL customer care to unsubscribe this plan for which they asked me to send a mail which i did too. If again in this month i get charged for this plan, Then we may need to disconnect total BSNL service and should look after another provider. So kindly unsubscribe this plan at the earliest possible which is not at all useful for us. If this plan persists, we cannot pay anymore amount for this plan. So please unsubscribe my account. Landline bill in the name of my Father ,R.Sreeramachandra Prabhu and number[protected].

Thanks & Regards,

Harini

I APPLIED FOR BSNL BROADBAND CONNENTION ON THE BSNL ONLINE APPLICATION PORTAL ON 15TH APRIL WITH BSNL LEAD ID-WBCAL[protected]. AFTER WATING FOR 5 DAYS,GETTING NO RESPONSE, I AGAIN APPLIED ,BY HAND, TO THE BSNL EXCHANGE CHANDITALA VIDE REGISTRATION NUMBER CDA/BB/02359 ON 20.04.2011. BUT STILL NOW,ON 26.04.2011,I HAVE GOT NO RESPONSE.

sir,my name is nerendra joshi from jalgaon-maharashtra.my number is [protected] i am using bsnl card i have recharged my mobile by 3g data ussage for rs 400/-but when i try to use it the message comes saying that ur not allowed.i have try to use it in another mobile but the problem presist. i have called bsnl call center about 25 times they pick and keep the call and put it on hold or says tranfering to gprs departmet and put on hold, so i am unable to know what the problem is.

I APPLIED FOR HOME BSNL LANDLINE CONNECTION FOR BROADBAND CONNECTION ON 31 MARCH.BUT MY LAND LINE CONNECTION NOT PROVIDE BY BSNLTILL DATE..I CONTACT G.M.AGM.SDO. MUZAFFARPUR CIRCLE MORE THAN 5O TIMES.BUT MY PROBLEME IS AS IT IS.FOR THIS PROBLEM I HAVE LOST RS.30 THOSANDS MINIMUM.I WANT TO KNOW BY SENIOR OFFICERS WHO IS RESPONSABLE FOR MY PROBLEM I AM GOING TO CONSUMER FORUM.

SANDEEP VERMA
MAJHAULIA GUMTI -5
LANE-1 JAY PRABHA NAGAR
MUZAFFARPUR

dear sir,
my bsnl cell no.is [protected], not any number send to messages. i complete customer care but not solved this problem. so please solved this problem as soon as possible.


Thanks & Regards
Nana B. Patil
[protected]

Dear Concerned,

Caller tune is started on my bsnl landline phone ,without my permission,and also i have tried every number
provided by BSNL department ,197,1500,[protected],12555,to stop caller tune,but no response and no authority where this complaint can be submitted.

Pls help to stop Caller tune on my BSNL NUMBER.
And help in refunding the charges which i have paid to BSNL for caller tune as i have never opted for caller tune and is imposed on my number without my permission.

Regards
Paramjit Singh Walia
[protected].
Jalandhar.

I took one broadband connection from BSNL . Our line is noisy and the internet speed is very slow.I have being complaining for 1 month ,but they did not rectified till now.

Phone no :[protected]
Name : Y.Babu

I received a message of HUMSHAKAL SERVICE the message was not very clear however on clicking it started as REGISTERED and for the last few months it started charging a sum of Rs 10 per month as being registered. This service does not give the option to deactivate the service as many others do. Now since fedup I am resorting your help to please get this service deactivated. As well make WARN BSNL not to entertain such services as the same may lead to redressal with Consumers Forum for harraasment of consumers who do not intend the privelage of message service as burden of receiving such uncalled for mesages.
MOBILE NUMBER - [protected]
SERVICE- HUMSHAKAL

sir,

i'm having general anant plan.now i want to convert it to general excel plan.can u suggest me to convert my BSNL anant plan to BSNL excel plan...

EVDO ph no [protected] i have paid the bill regularly after receiving the bill . But before receiving the bill BSNL disconnect/ deactivate the data card. I did nt know why did they do such activities?

If anybody knows the answer pl inform me On purchase of that data card i have paid Rs 2500 and every month i am paying the Rs 750 as monthly usage.. before sending the bill they have deactivated the connection.

Ramanathan,
Asst. Director/computer lecturer,
Chennai

Dear Sir,
I have bsnl broadband connection with 550 combo rural housing plan. I have paid approx. Rs. 650 (including modem charge Rs. 50) per month. But, this month bill came Rs 14000/ for using only last month. I went to office and ask them how it is possible. They checked online and told me that internet bill was showing you used and you have to pay. They did not listen any other things.

My internet plan is showing that it will never come Rs. 1000/. I know that I never used what they are showing? What will I do now? Whom will I complain? How can I pay Rs 15000/ for only last month) Please let me know what to do now.

Regards,
Dhananjoy Dhara
[protected]

Respected sir,
i'm Devang ([protected], [protected]@gmail.com) have applied for MNP from my cellone-bsnl([protected]) to Tata Docomo on 20th April 2011 and i have tried 3 times before this.BSNL is Rejecting my Porting Request but not they can give me enough reason about the rejection.I have contacted more than 15 times to The customer care executives but they tell that they do not know much more about it& can not say that.There is no response from their Noddle or circle officer against my complain.Plz sir try to do needful as soon as possible.Hoping to be favoured

Dear sir....
I am Gangadhar-Hardware engineer in Kurlon limited. As we are facing lease line problem since 15days and i have complain to bsnl office as well as bsnl exchange office and there is no response from them till now....

our bsnl circuit no is 9312440

Please do the needful....

Regards
Gangadhar

I HAVE RECHARGED ONLINE BSNL TOPUP OF RS 110.00 FOR THE MOBILE NO [protected] WITH THE TRANSACTION ID-TXT[protected] AND RECEIPT NO- [protected] TODAY(24/04/2011). AMOUNT WAS DEBITED FROM BANK BUT NOT CREDITED ON MOBILE. PLEASE SEND ME BACK THE AMOUNT ON MY BANK ACCOUNT.

SANTOSH KUMAR RAUL

I am facing problem with bsnl prepaid mobile services since last month . i wanted to activate the services of 1 paisa per second plan for any network .but i am not using this service from bsnl . I also try to customer care of BSNl ( 1503 ) so many times for activated this facility on my mobile no which is [protected]. Customer care executive are not giving me any type of solutions regarding this issue .

Sir,
my no. is temrayy blocked [protected]
and All these complaints were reported to the customer care executive many times and they told as usual that the problems will br rectifiied soon
and comlained is D2O UP 775667


i have been experiencing on my Bsnl Cellone mobile number .
The complaints are
2. during the call or making a call, its displayed that there is "ERROR IN CONNECTION'.or 'CONNECTION ERROR', and the call gets cancelled.
3. I have changed my sim 3 times from Bsnl office and all the time the officer who attended told that my errors in the sim are rectified after i have recorded my complaints to them.but later the same thing happens again.
4. Eveytime i switch on the phone OR in the middle of doing a call, its displayed 'TEMPERORY ERROR OCCURED,PLEASE TRY AGAIN'

All these complaints were reported to the customer care executive many times and they told as usual that the problems will br rectifiied soon.
But there is no change in the conditon about these complaints,
PLEASE TAKE NECCESSORY STEPS TO RECTIFY THE PROBLEM

I received daily 5-10 service messages i call to service please stop. but not stopped please stop the service message

From –
Landline Telephone N0 - [protected].
VINDHYACHAL SURESH TRIPATHI ,
C-9,Digvijay CHS, Near Kopar, Kalher
Thane-Bhiwandi Road, Bhiwandi,
Thane – 421302. Maharastra.
TO
The Manager,
Bhiwandi Telephone Exchange,
Kalyan Circle,
Bhiwandi .
SUB – Telephone And Internet Connection not workng.
Sir,
My telephone and internet connection is not working for last one year and not working properly since January 2009. For my telephone and internet connection billing had been done for full month whether service has been provided or not. In case when service is provided for the part of the month full billing is done and as I had opted for payment of bills through ECS system , amount of bills were paid without getting service. i was forced to discontinue the ECS payment facility because I was charged without providing service amount of bills were being paid without receiving the service. still my telephone and internet connection is not working and I am being billed for the full month. I am BSNL customer for more than 12 years but not happy with BSNL service for last 2- 2.5 years. It seems BSNL is not interested in business or providing service.
I therefore request you to kindly recast my telephone and internet connection bill since January 2009 for the days of services not provided , amount of bills received and intimate the credit balance with you along with the details of calculation to me.
I further request you to start my telephone and internet connection immediately.
Thanking you.
Yours faithfully,
V. S. Tripathi

Ref.no: DK/KAPP/BSNL/Vyara/01 Date: 13.04.2011

(Through Registered A/D)
To,
Shri D.L.Laheri, AGM (PG)
Telephone Bhavan 2nd floor,
Ring Road Surat
Email: [protected]@bsnl.co.in
Ph. No:[protected]
Fax No:[protected]

Dear Sir,

Sub: Reg. Availing of 20% discount facility to Govt. Officers on Usage/rental charges.

Ref No: 1. Application No Nil Dtd 31.01.2011
2. Customer ID No.[protected]
3. Tel No.[protected]

With reference to above subject, I had opted the combo-plan of 500.00PM for broadband/Telephone at my residence, accordingly I also applied to avail Govt. servant discount facility (i.e @20% on Usage/rental) in Nov-2010 but after waiting two to three months time period, I was not get this benefit in coming monthly rental bills. Then again, I had submitted the new form on 31.01.2011, but unfortunately, till date I have not got this discount in monthly bills. (Copy enclosed for ready reference).

On 13.04.2011 on enquiring about these filled forms to your BSNL Vyara office with the help of Mr. Bekariya, Comm. Officer and Mr B.B.Patel the same two applications were received at your Vyara office and same were also entered in computer system. These officials were also told that this will be done by our BSNL, Surat office, we are helpless.

But it is sorry to say that, almost 6 months time has been lapsed, I was not pass on with this discount.

In view of above we request to your good office kindly look into the matter and oblige.

Thanking You,

Yours truly,



DEVENDRA KUMAR
Scientific Officer/F
R/o Type-D38/2,KAPS Township
PO; Anumala,Via:Vyara,
Dist:TAPI-394651
Mob:[protected]

Encl:aa