BSNL Mobile — unnecessary harrasment

The Officer in Charge (if you have any)
BSNL Cell One Division
Nagpur
Sub : COMPLAINT
R/Sir,

The details regarding the user are as follows:
Name : RAJENDRA CHANDORKAR
Cell NO: [protected]
A/c. No. : [protected]
Invoice no. : [protected] dtd 05/02/08
Payment Vide MR No. 165/ book no 1244 at Kasturchand Park, Nagpur
Amount paid Rs. 682.00 CASH PAID
1. THE COMPLAINT is regarding the outgoing calls barred temporarily.

As a good customer I listened to the metallic voice on my mobile and dared to call 24365.
The call was received after about 30 minutes.
The person identified himself as Shailesh. I was speaking on the language choice of English. I requested the gentleman to restore my out going facility. He probably could not get me. He also told me that I have to go to the payment office and get my mobile reconnected. His approach, attitude was exactly like the BSNL pattern.
Lastly some one calling himself as the supervisor talked to me and after all details given said that the outgoing facility would be restored in about 24 hours from the time of my call. He gave me the complaint number : 2210339/ dtd 05/03/08

Now more than 30 hours have passed and I am still holding my mobile like a paperweight.

Today on 6/03/08 I have been trying for 2 hours but the metallic voice tells me that the agents are busy talking to other customers. God Bless you all!

2 We do not expect any service from BSNL as we know that this word they do not know.
3 The call center people are One step ahead and I can already see the great future of Indian telephones.
4 I do not expect any written answer form you people because I am sure that it is not in your code of conduct.

If possible and suits your whims and fancy you may do something and get the outgoing facility restored. If you do not do, what can a simple customer do apart from giving ‘bud duwa’.
Regards

Rajendra Chandorkar
Unfortunate BSNL User