Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline phone no.[protected] was out of order since last 2 months and in this regard, I had lodged complaint on[protected] through Automatic Complaint Service and after a week I again checked where it has been displayed that Technical work is in progress. Evry time when I checked the aforesaid tape was repeated. After a lapse a month I personally contracted again and again and was assured that the next day the man would be deputed to set right the defect, but so far nobody has attened.

I applied for a new landline & broadband connection at the Ramamurthy Nagar Exchange on Jan 31 2013. The have accepted the order (order no. [protected]) and asked me to get in touch with T.C.Palya exchange where my residence is located. Initially they told the labours are not available to dig the road to pull the cable from other side of the road. After 2 weeks they started saying not getting the spares from the Ramamurthy Nagar Exchange and asked me to contact Mr.Raghu on [protected]. Most of the time no one picks this number. Few times they picked and told I will be getting the connection in a week. That week never came until now which is almost 2 months now. Pathetic service right from person sitting at Ramamurthy exchnage to accept the order, people at T.C.Palya exchange. No idea how to escalate this. Unfortunately there's no option of Airtel / ACT broadband or even Wireless provides like Tikona in my layout. Hence has to depend on this unedcuated / pathetic government offices.

my bsnl no is [protected] puri i want to know last 1month incoming/outgoing call details in my id . . satya.[protected]@gmail.com

I have changed my internet plan From Rs 250 to Rs 750 ULC from the 26th of February, 2013. The bill paid for the month of February was 1424 & for March the bill amount is Rs 2348. As per the bill the broadband usage is Rs 1181. We have changed our plan , so why is the bill amount so high. Please let me know as soon as possible.

Telephone number is[protected]
Mr Immanuel S A

I have purchased new BSNL prepaid SIM card in last month (Feb 2013) and still I have been waiting BSNL to activate it. The Problem is new SIM is not showing any Signal or Message. Kindly Activate my SIM card Number [protected].
I have already called customer care many times.
My Alternate No: [protected]

Dear Sir,

I am an old customer of BSNL with number starting with 94470 with the number about 10 years old and I have ported out of BSNL last year coz ur sim didn't support my Google phone, now I have ported back to BSNL last week only to be found that my calls as well as internet are getting disconnected quite frequently and it is severely affecting my job/calls related to that and it is totally absurd that your customer care people are not able to resolve this problem, I have checked the sim with multiple phone and the issue still persissts....please help.....i can't lose this number coz it has been the primary contact for all and I need to wait another 3 months to get this ported as it is causing serious trouble for me

sir,
i am Rajendra and my wife name nirmala. my wife is always talking to some strangers even in midnight also she is talking secretly so please send mer call register , her mobile no. is - [protected] .
thanking u sir...

My no. is[protected] , I activated the Hungama music,video on demand , but i need it to be DEACTIVATED. so please DEACTIVATE it or let me know the procedure for DEACTIVATING it.

From,
Suresh Babu S
No.3/3, Periyer Street, Kattupakkam Village,
Kavanor Post,Kattakolathor,
Chennai 603 203
Email: suresh.[protected]@gmail.com

Respected Sir/Madam,
Sub: Internet connection problem. Ref:Wimax User ID: MB10003167, Account No.[protected]
I have got the WIMAX Internet connection from 04th February 2013 and using it and paid first month bill on 13th March 2013. But from 15th March 2013 onwards I haven’t received any connection I have checked & troubleshoot the access, it shows the error has DNS Server Error.
Recording this i have complaint to the following:
1.BSNL Wimax Customer Care 1502 on Friday night at 9.00 P.M Name of the Person Lakshman( but thay have not take my Complaint and register the same )
2. Maraimalai Nagar Exchange –She take my complaint and register and she give one wimax customer support Engineer No.[protected] on Saturday. After out of from exchange she called and said your problem as rectified, and I have go to home and checked but still problem not resolved.
3.Monday morning ( Today )went to Maraimalai nagar Exchange, request to solve the issue to SDE madam,but waited till 10.45 A.M Madam has not yet to come to exchange & than I tried to Customer Support Engineer [protected] but he says he don’t know about wimax customer support, its take by BSNL Exchange.
So I kindly request you to consider this problem and rectify it immediately.
Thanking You,
Yours faithfully,
Suresh Babu S

Date:18th March 2013
Place: Chennai

NAME- Navin Kumar
Mob. No.- [protected]
Service Provider- BSNL

Complaint:- Single Channel Pack has activated on my mob. number ([protected]) without my permission, they are deducting balance from my mob.account continuously. I complaint several time regarding this problem but i didn't get any satisfactory response from them.

Docket no. of complaint on 09-March-2013: C09HR301990

Docket no. of complaint on 11-March-2013: C11HR302535

Docket no. of complaint on 14-March-2013: C14HR304547

Docket no. of complaint on 17-March-2013: C17HR304121

in my bsnl number rubaru service is costing unnecessary charges and i tried to stop it my calling bsnl numbers but it couldn't stop. i am losing Rs.66(approx) per month. please do something for it.and also can't change my number because my number is with relatives and someone in them is also living very far and also don't know their number.please do something!!!!!!

मेनें दिनांक -17/03/2013 को लगभग 10/20 AM Rs-200/- topup talktime on line Recharg किया था SBI Bank A/C से Amount Debit हो गया है परन्तु अभी तक BSNL से मेरे Mobile N0- [protected] पर Balance Credit नही किया है इस बिषय में 1503 Custumer Care से बात की गयी custumer care ने भी इस समस्या का अभी तक समाधान नही किया है शीघ्र समस्या का समाधान कराने की कृपा करें

Sir,
My Samsung GT-B7722 was stolen from my hostel room today morning. It had active BSNL and Vodafone Sim cards.
Please deactivate the Sim cards as soon as possible.

Snehasis Patra

Dear Sir,

We are having the land line in kalyan west No:[protected] address: Suguna Poultry Farm Ltd. White House Appartment, 1st Floor, Plot No. 10/1, Ujjawal Ngr, Mauza Somalwada.Wardha Road, Nagpur - 440025..This teliphone line is not working condition from date 15.03.2013 i have log the complaint in BSNL but still our landline & internet not working we are continious followup with BSNL people but still no one has responding .

Please help us



Regards
Lalchand Yadav
[protected]

Hi
I recharged this mobile no: [protected] with 100 rs (86 rs credited) and 135 rs( 400 min free call offer) on 11th this month , that time i got message also and next day i recharged with 22 rs for validity and after that i made 3-4 calls( total less than 15 min) and after that my balance shown 0.00 and i am not able to make any call also. last 4 days on-wards i try to contact customer care but no one picking call also.
Please...

SIR,

I am Sivapriyan, My mobile numbers is [protected]. Last month
February 16th in my mobile 200 Rs. had been debited with out my
knowledge. In this issue I myself previously launch a compliant to the
call centre when this amount was deducted. The compliant number is
B16TN336709.

So I kindly request you to check it and ratified the compliant
refund that amount at the earliest.

Thanking you.


BY,
K.L. Sivapriyan

मैंने इंटरनेट कनैक्शन जब अप्लाई किया था तब मुझे 250रु फोन ओर 250रु internet के installation चार्ज के साथ 1st month का advance 625रु देने को कहा गया इसके अतिरिक्त मुझे कुछ ओर नहीं बताया गया । मैंने Total 1125रु जमा करावा दिये । जब मुझे इंटरनेट बिल प्राप्त हुआ तो उसमे 750रु फोन ओर 250रु internet के installation चार्ज लिखा है मैंने इसके लिए BSNL office सैक्टर-5 Panchkula मे जाकर इसके बारे मे पूछा तो मुझे बताया गया की installation चार्ज बड़ गए है मैंने जब कहा की मुझे पहले क्यो नहीं बताया गया तो मुझ से कहा गया जब हमे भी नहीं पता था तब हम आपको कैसे बताते । जो मैंने 1125रु दिये हैं इन्होने इसे security deposit के रूप मे मान लिया गया है । इन्होने मुझे पहले इसकी जानकारी नहीं दी ।

इसके अतिरिक्त मैंने intenet के लिए[protected] को apply किया था BSNL को landline Phone[protected] को activate हो जाता है पर इंटरनेट activate नहीं किया गया मैंने इसके लिए BSNL customer care मे बात की तो बताया गया की जब आप का इंटरनेट activate होगा तब से आपका बिल आयेगा ।[protected] को BSNL technical agent आता है वह इंटरनेट setting करके चला जाता है मुझे कह कर जाते है कुछ घंटो के बाद नेट चल जायगा ।कुछ घंटो के बाद नेट चलता फिर अपने आप बंद हो जाता है फिर इसके बाद इंटरनेट चलता ही नहीं है अगर नेट कभी चला तो कुछ पल के लिए बंद हो जाता इसके लिए हमें कई बार BSNL coustomer care ओर BSNL Office गए पर कोई फायदा नहीं हुआ कुछ दिनो के बाद bsnl के agent आते है नेट ठीक करके चले जाते है उस दिन तारीख 3-3-2013 थी पर शाम को नेट बंद हो जाता है इसके मे 4-3-2013 ऑफिस मे जाकर फिर से complaint करता हु फिर वे आकार जिस खंबे से पहले wire आ रही थे वह से हटा कर किसी दूसरे खंबे से connect करते है । तब से इनेटेरनेट सही चल रहा है पर अभी भी कभी -2 शाम को internet बंद हो जाता है ।
[protected] से[protected] तक का बिल भी आ गया है जब[protected] से नेट चला ही नहीं तो बिल किस बात का । मुझे आशा है की आप मेरी ये परेशानी को दूर करेगे ।

मैंने इंटरनेट कनैक्शन जब अप्लाई किया था तब मुझे 250रु फोन ओर 250रु internet के installation चार्ज के साथ 1st month का advance 625रु देने को कहा गया इसके अतिरिक्त मुझे कुछ ओर नहीं बताया गया । मैंने Total 1125रु जमा करावा दिये । जब मुझे इंटरनेट बिल प्राप्त हुआ तो उसमे 750रु फोन ओर 250रु internet के installation चार्ज लिखा है मैंने इसके लिए BSNL office सैक्टर-5 Panchkula मे जाकर इसके बारे मे पूछा तो मुझे बताया गया की installation चार्ज बड़ गए है मैंने जब कहा की मुझे पहले क्यो नहीं बताया गया तो मुझ से कहा गया जब हमे भी नहीं पता था तब हम आपको कैसे बताते । जो मैंने 1125रु दिये हैं इन्होने इसे security deposit के रूप मे मान लिया गया है । इन्होने मुझे पहले इसकी जानकारी नहीं दी ।

इसके अतिरिक्त मैंने intenet के लिए[protected] को apply किया था BSNL को landline Phone[protected] को activate हो जाता है पर इंटरनेट activate नहीं किया गया मैंने इसके लिए BSNL customer care मे बात की तो बताया गया की जब आप का इंटरनेट activate होगा तब से आपका बिल आयेगा ।[protected] को BSNL technical agent आता है वह इंटरनेट setting करके चला जाता है मुझे कह कर जाते है कुछ घंटो के बाद नेट चल जायगा ।कुछ घंटो के बाद नेट चलता फिर अपने आप बंद हो जाता है फिर इसके बाद इंटरनेट चलता ही नहीं है अगर नेट कभी चला तो कुछ पल के लिए बंद हो जाता इसके लिए हमें कई बार BSNL coustomer care ओर BSNL Office गए पर कोई फायदा नहीं हुआ कुछ दिनो के बाद bsnl के agent आते है नेट ठीक करके चले जाते है उस दिन तारीख 3-3-2013 थी पर शाम को नेट बंद हो जाता है इसके मे 4-3-2013 ऑफिस मे जाकर फिर से complaint करता हु फिर वे आकार जिस खंबे से पहले wire आ रही थे वह से हटा कर किसी दूसरे खंबे से connect करते है । तब से इनेटेरनेट सही चल रहा है पर अभी भी कभी -2 शाम को internet बंद हो जाता है ।
[protected] से[protected] तक का बिल भी आ गया है जब[protected] से नेट चला ही नहीं तो बिल किस बात का । मुझे आशा है की आप मेरी ये परेशानी को दूर करेगे ।

BSNL Wireline account no [protected]
Landline Phone[protected]

I have BSNL - Broadband Connection Number :[protected].

Due to some unavoidable circumstance, We want to Surrender the Broadband Connection of above number.

We have already inform this matter to Local Authority of BSNL Department. Till date there is no proper guideline is arrived of Surrender Procedure.

Please look into the matter.

Regards,

Jaswant S. Shah
[protected]

I am Jayeeta Mukherjee. I am an user of bsnl prepaid mobile service. my mobile no.is [protected]. from last 7th march i have activated a free wallpaper downloading service. yesterday i have got an sms that the service will be renewed after 3 days and it will be charged rs20/30 days. there was also written that if i want to deactivate it i have to send NOPE to 5050099. i have repeatedly send sms to that no. but it was not delivered. i have also called customer care but as usual no response from that side.......... the dialled customer care no.is [protected].............. please deactivate the wallpaper downloading service from my no............... as early as possible

My BSNL broadband (Landline Phone Number:[protected] is not working from more than 15 days and since past 8-9 days it is completely dead including phone services too. There is no action has been taken till now and local customer service is just saying that they will fix the damage wire issue today/tomorrow or... (no proper timeline). Due to this i have suffered a lot of internet based tasks missed away and missed lots of important calls from my phone.

There seems to be taken no action in hurry and department is still taking issue in a relaxed way. Apart from this, when the internet was working, there is lots of intermittent connectivity and very poor speed issue going on in past days/months but i am continuously paying full service charge without any fail in spite of I am not getting the proper services for which i am getting paid.

A great amount of loss has occurred to me mentally as well as financially. A very poor service outcome has been seen by me in past days. It seems no-one in bsnl wants to do his job in timeline...what is this??

Getting frustrated and hoping to have a result.