BSNL — Phone and Broadband are dead since a long

sk@india

from Jammu, Jammu and Kashmir

Address:

Ghaziabad, Uttar Pradesh

My BSNL broadband (Landline Phone Number:[protected] is not working from more than 15 days and since past 8-9 days it is completely dead including phone services too. There is no action has been taken till now and local customer service is just saying that they will fix the damage wire issue today/tomorrow or... (no proper timeline). Due to this i have suffered a lot of internet based tasks missed away and missed lots of important calls from my phone.

There seems to be taken no action in hurry and department is still taking issue in a relaxed way. Apart from this, when the internet was working, there is lots of intermittent connectivity and very poor speed issue going on in past days/months but i am continuously paying full service charge without any fail in spite of I am not getting the proper services for which i am getting paid.

A great amount of loss has occurred to me mentally as well as financially. A very poor service outcome has been seen by me in past days. It seems no-one in bsnl wants to do his job in timeline...what is this??

Getting frustrated and hoping to have a result.

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Comments

kapil gupta

from Delhi, Delhi

BSNL Broadband — phone is dead

ph is dead from last one week, so broadband is not working. I have unlimited tarriff connection.
01 sep. 2008

cade no - 0121
ph no - 2420929

ravi kumar

from Hyderabad, Telangana

sir my name is ravi kumar sir.my land phone is not working from morning sir...i am not having any problem with my net i can connect net but the problem is with my land phone only sir..
sir so please give mu one site so that i can keep one complaint in BSNL sir...

sivaramkapila

from Hyderabad, Telangana

BSNL — Phone dead for many weeks

Hello,

My landline[protected] has been dead for many weeks now. The issue started on 10/12/2010 and despite lodging a complaint there has been no response for 3 weeks by BSNL. Finally when the BSNL Service provider mechanics arrived on 31/12/2010, they checked for 2 minutes, said they would check something else and come back in 10 minutes but never came back. This level of service is simply unacceptable. We had a similar issue in the past and despite lodging several complaints, the phone was not fixed for a long duration. BSNL responded only when the issue was lodged in a public forum through print media. I request BSNL to leverage their customer complaint process that they have established and adhere to the minimum service level agreements to maintain acceptable, if not excellent, level of service.

K. S. S. R. Rao