[Resolved]  BSNL POSTPAID — Excess Billing

Address:

Chennai, Tamil Nadu

Note: This compliant prepare for the following website.
http://portal.bsnl.in/bsnlcca/CCMMobileComplaints.aspx
But this website not help to submit. so i forward to your knowledge.

Dear sir,

My Name is ARUL SADASIVAM,
My Mobile no is: +91 [protected].
My Plan is 525 Post paid.

I am using this no from long period. Initially i was in prepaid plan. Then i change to Post paid because of the good tariff plan. Still i am using. But last three months i face some problem in Excess Billing.

The Problem is:
At first i was activated Unlimited GPRS 199 monthly rental plan. After some month Unlimited GPRS monthly rental plan is changed from 199 to 249. Even though i was using GPRS plan. After Introducing 3G in BSNL and i also activated the 3G facility. After activating 3G while getting BILL, i am shocking about the bill amount. And also my 249 GPRS plan was deactivated automatically (I was not giving any request to deactivate the 249 GPRS plan). In the detailed bill there is no rental amount 249 for GPRS. Many times i called to Customer care regarding this, nobody helpless to rectify the solution.
So, i went to Chrompet BSNL office on 20/9/2010 to inform this problem and they advised to give request for Activation for 249 plan. according to their advoise i gave the request for Activation for GPRS 249 rental plan. also i gave request for Deactivation for 3G plan. (In BSNL 3G activation by SMS is possible but Deactivation is Not possible ????).

I have Acknowledgement for both Deactivation for 3G and activation for GPRS-II(249).

For your Reference,
Reciept no for Activation GPRS 249 : GPRS/CHR/[protected]/4534
Reciept no for Deactivation for 3G : 3G/CHR/[protected]/4375

I have the scan copies of the Acknowledgements. If you have the attachment facility i can send.
But there is no plan change in the next bill. Again i go to Chrompet BSNL office to compliant i give request again. But still there is no change in my plan according to my request up to now. Still i am upset.
Dear sir, I request you to please consider the following,
1. Deactivation of GPRS 249 monthly rental plan without my request when i was Activate the 3G.
2. From 20/9/2010, please modify my billing according to my request (Ref your Receipt).

My contact e-mail ID: [protected]@yahoo.co.in
[protected]@gmail.com

Mobile nos:[protected], [protected], [protected]

I am expecting favorable replay soon.

Thanks with regards,
A.Arul Sadasivam