Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I HAD TAKEN BSNL B BAND ON[protected].FOR TRIAL DUE TO BSNLS ATRCTIVE ADS.BUT SINCE FIRST DAY I GOT BAD SERVICE.NO CONNECTIVTY.REPEATED ASKING DID NOT IMPROVE THE SERVICE.I APPLIED TO THEM FOR DIS CONNECTION O F B BAND AFTER ONE MONTH.THEY HAVE NOT DONE SO,PHONE IS DISCONNECTED FOR LAST TWO MONTHS,BSNL IS ADDING RS750 INSPITE OF DISCONNECTED PHONE.MY INSTALATION CHARGES OF RS 500 HAS ALSO GONE WASTE.BSNL BEING GOVT ORG LOOTING MONEY FM PUBLIC BY UNFAIR MEANS.AND NOT PROVIDING PROPER SERVICE.THEY ARE TRYING TO COPY PVT SECTOR BUT BEING SARKRI BABU SABS THEY DONT SERVE PUBLIC INSTEAD THEY ARE EXPLOITING PUBLIC.MAJOR CHAND.EMAIL [protected]@gmail.com

I AM ARVIND DAXINI
SURAT GUJARAT
HAVE BOUGHT 3G DATA CARD SINCE 2 MONTH,
BUT ITS COVERAGE AND SPEED IS VERY VERY POOR.
EVEN SURFING IS NOT POSSIBLE, DOWNLOADING CANT EVEN THINK
IT WORKS ONLY 2 3 MINUTES AFTER CONNECTING AND THEN THE "LIMITED SERVICE" APPEARS.

ITS HORRIBLE TO USE THE NEXT GENERATION INTERNET....

MY BSNL 3G DATA NO IS [protected].

Dear Sirs,
Please cancel my registration/membership for bsnl indiagames (demanded-beta type) from your internet service.
My Land line No: 27560746
My Mobile No: [protected]

Thanking you.

Prafullchandra M. Patel
2,Nalanda Society,Near Naranpura Rly.Crossing,
AHMEDABAD-380 013.

i am pankaj dixit and use to bsnl-brodband home plan so bsnl cut to brodband connection and send to bill for after connection i am student and not work and no income my due bill to 12000/- so please sugest to me i am wait to answer sender-pankaj dixit e-mail id is [protected]@gmail.com

Respected Sir/ Madam,


I had placed a request for broadband connection on 22/09/2010 and the same was made available on the 24th Sept 2010. I was given a modem for purchase costing me Rs 1100.00/- + (taxes).

I had learnt from your website and your advertisements over various channels that there was a offer of free unlimited download for 15 days for any new broadband connection between 15/9/2010 – 15/11/2010.

Though I had placed a request and received a connection within this period, I still was not provided this free download option and was charged Rs 210.00/- (on a pro-rata basis) on my first bill. Also I had not asked for any outright purchase of modem, though it was sold to me on a price of Rs 1100.00 + Taxes.

Hence I kindly request you to look into this and let me know if this service would be provided and that my modem charges can be converted into a leased/ rented option.



Thanks and regards,

Note: This compliant prepare for the following website.
http://portal.bsnl.in/bsnlcca/CCMMobileComplaints.aspx
But this website not help to submit. so i forward to your knowledge.

Dear sir,

My Name is ARUL SADASIVAM,
My Mobile no is: +91 [protected].
My Plan is 525 Post paid.

I am using this no from long period. Initially i was in prepaid plan. Then i change to Post paid because of the good tariff plan. Still i am using. But last three months i face some problem in Excess Billing.

The Problem is:
At first i was activated Unlimited GPRS 199 monthly rental plan. After some month Unlimited GPRS monthly rental plan is changed from 199 to 249. Even though i was using GPRS plan. After Introducing 3G in BSNL and i also activated the 3G facility. After activating 3G while getting BILL, i am shocking about the bill amount. And also my 249 GPRS plan was deactivated automatically (I was not giving any request to deactivate the 249 GPRS plan). In the detailed bill there is no rental amount 249 for GPRS. Many times i called to Customer care regarding this, nobody helpless to rectify the solution.
So, i went to Chrompet BSNL office on 20/9/2010 to inform this problem and they advised to give request for Activation for 249 plan. according to their advoise i gave the request for Activation for GPRS 249 rental plan. also i gave request for Deactivation for 3G plan. (In BSNL 3G activation by SMS is possible but Deactivation is Not possible ????).

I have Acknowledgement for both Deactivation for 3G and activation for GPRS-II(249).

For your Reference,
Reciept no for Activation GPRS 249 : GPRS/CHR/[protected]/4534
Reciept no for Deactivation for 3G : 3G/CHR/[protected]/4375

I have the scan copies of the Acknowledgements. If you have the attachment facility i can send.
But there is no plan change in the next bill. Again i go to Chrompet BSNL office to compliant i give request again. But still there is no change in my plan according to my request up to now. Still i am upset.
Dear sir, I request you to please consider the following,
1. Deactivation of GPRS 249 monthly rental plan without my request when i was Activate the 3G.
2. From 20/9/2010, please modify my billing according to my request (Ref your Receipt).

My contact e-mail ID: [protected]@yahoo.co.in
[protected]@gmail.com

Mobile nos:[protected], [protected], [protected]

I am expecting favorable replay soon.

Thanks with regards,
A.Arul Sadasivam

R/Sir
i have not subscribing the baba ramdev pack ,shayri and jokes pack etc. But i recived massages from bsnl that thank you for subscribing ramdev pack or shayri pack and each time bsnl cut rs 5/- if i want to unsubscribe than each time i will loose another 5 rs from my main balence.i complaint this in bsnl customer care so many time but thay sugest me to unsubscribe.it is therefore requested to stop this bussiness immediatly and refund my money as soon as possible,
regard
dhiman datta

Respected Sir, I Dr. Gagan Sharma m using the bsnl internet connection. the problem is that on loading the bsnl portal site i mgetting this msg.
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
IBM_HTTP_Server Server at www.data.bsnl.in Port 80. kindly look into it and do the needful.
My e mail id is [protected]@yahoo.co.in thanks in advance.

From 29 October'2010, problem facing in BSNL broad band connection(no connection available) onTelephone N0.[protected], also customer care personnel are not receiving any call where one can inform the problem,and one time undersigned customer faced misbehavior from service provider personnel. Please look after the problem.

S Maji

BEARING BILL NO[protected] TODAY 11.11.10 I TRIED TO PAY ONLINE CELL BILL AFTER ALL STEPS SYSTEM ASKS TO ENTER HIGH RISK SECURITY NO WHICH WAS SENT TO YOUR MOBILE BUT NO PASSWORD RECEIVED PLEASE REGULARISE THE SYSTEM AND EXCESS DEBITED AMOUNT MAY BE REFUNDED

Dear sirs/madam,

one month back bsnl offered free online games. i.e bsnl india games for onemonth free plan,at that time they gave me a user id,password but unfortunately i have forgotten that id,now i would like to cancel india games registration,regarding that i spoke to bsnl office to cancel the games but they have said call to toll free number 1504,still nobodies are attending the call.so that i tried to cancel this way.i[censored] r not cancel the games i will not pay the bill for current month.

thanking you

yours truly,


R.Rajendran

I have registered on NDNC long back now its more than 45 days, but still I am receiving some promotional SMS on my cell no [protected] from below subscriber.

LM-IndiGo recieved on 11/11/2010 at 11:13
TD-MTS received on 11/11/2010 at 11:41
LM-loans received on 11/11/2010 at 11:01
TD-WORKHOME received on 11/11/2010 at 10:30
TD- StockCal received on 11/11/201 at 09:34
LM-INFOR.. received on 11/11/2010 at 01:31
BT-Snpdeal received on 10/11/2010 at 16:20
BT-StockCal received on 10/11/2010 at 11:08
BT-SnpDeal received on 10/11/2010 at 10:46
BT-StockCal received on 10/11/2010 at 10:11
BT-Mantra received on 10/11/2010 at 09:59

I am fed up with this now.

Customer Complaint/Request Details : Serial No : 6
Docket Number :CC[protected]
Date of Registration :11/1/2010 2:41:12 PM
Main Category :Phone Related
Sub Category :Dead
Nature of Complaint :Complaint
Complaint Through :E-Mail
Query Text :phone dead from 31/10/2010
Status :Pending
Remark :
Action Taken On :
The above complained was given on 01/11/2010, One person has came and told that he has not known the line from where it is comming and gone back.
Till date the complaint in not rectified. As per the BSNL policies, if a complaint is not attended within 7 days the Rent must not be deducted. So, my land line rent may not be deducted for the last 11 days. If the rent is deducted means BSNL is violating the Customer service rules. And taking the money from the customer forcefully. If i should write to the higher authorites means, pl. send the e-mail id. Now a days BSNL service is very worest. Even after such incident, i am keeping a Landline because of my old aged parents, they have not known to operate cell phones. But BSNL is not satisfy their valuable customers. I never expect such a practice from BSNL b'cause its a Public sector ltd., but not satisfy the public. Pl. arrange to rectify the fault immediately.

Dear Sir,
I have lost my SIM card on 5th November, 2010 which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no and SIM no.

Phone no.: [protected]

Pls help me in this concern.

With thanks,
Mahesh Kumar Paluri.

Kindly help me in this concern.

Hi Team

Currently I m facing lot of problems with this service, Initially I was in 256 KBPS 750/- home plan and I changed my plan to 256 KBPS 625/-. The day from when I got changed my download speed almost 0.3 KB only. I raised number of complains but I did not get proper response. Again they asked me to change my plan to 512 KBPS 750/- plan, as per there request I changed but still facing the same problems. No technical team came to see my connectivity.

The BSNL customer care people said there is problem in 625/- plan, then why you people are allowing customers to use this plan. When we are paying almost 2500/- including modem and advance payment. Later you guys come up and say go for 750/- plan. As a customer we look out for best one. I personally suggested almost more then 25 customers to avail BSNL Broadband, If this problem continues then we need to look out of best options in other services also.

Thanks

I Sri Kasinath sahu , a BSNL Landline telephone and Broadband internet consumer with Telephone number –[protected] , Customer Id – [protected] and Account number – [protected],
here I have stated the story in following points.

I have applied for unlimited broadband internet connection for my home. BSNL department people connected the internet at my home and given me one Modem, internet ID and Password to connect internet but didn’t provided any tariff plans or other service details those were activated for the internet uses. They told all the services are same as that I have applied for.
The problem is when we got our monthly bill it was unbelievable with excess usage charges and some service charges , I am surprised how is it possible with my unlimited plan internet service.
When i inquired the bill with BSNL officials they told that it was not unlimited plan so it has excess usage charge and charged with 60 paisa per MB.
I got the bill amount for the month of August is Rs. 4063.75 and September is Rs. 7761.89 that is terrible where I expected my monthly bill near by 700 plus as I have applied for unlimited plan.
I just get confuse when I have applied for an unlimited internet plan why BSNL department have activated such other internet connection plan for me without prior information to me and who will be responsible for the excess billing?
Recently US president Obama speak about E-panchayat development in our Indian Parliament meeting and our leaders clapped with the fake news which in real life is like our situation. Many people now want to get rid of their internet connection in our locality.
Another thing is India is now developing very fast where as The BSNL department sucking the developing people like us and call my home repeatedly to pay the money.
For more details i have attached my monthly internet bills here i hope you can have a look to understand the varied monthly charges where my plan was unlimited plan.

Respected sir

Unwanted sms broadcast to unknown number by Mobile service provider (BSNL) and The send my number to unknown number in which they(bsnl) written it is our BSNL HR Number and contact for help after that they call me to know about the service of bsnl . it cause me lots of problem and inconvience . I have register complain to bsnl office many time but they so not responce me . so kindly help me
my contact information is following
Ravinder
Email ID - [protected]@gmail.com
[protected]

Dear Sir/Madam,

I am Manoj suffering a lot with the ignorance of BSNL service provider and dealer.
I have taken one BSNL SIM around one month back and SIM got activated next day itself.
It is deactivated after 10 days (Without any prior information), then i approaced to the de4aler from where i bought the SIM Card. He told me that it happend due to document unavailability. Same day i submit the xerox of my passport and 1 photograph, he assured me that service will be start within 4 hrs. But till date SIM Card didn't get activated. I am loosing my money (As i had opted 500 plan).

Need some help regarding above issue.
My Mobile Number ([protected]) to be activated
My Number : [protected] (Working)

Dealer Name: Ganesh
Shop : Shri Ganesh Electrical & Mobile Shoppee
Shop No. 2 Vishal Nagar Jagtap Dairy Pune.

Sir,
I have requeted for shifting my BSNL landline no : +[protected], from Kacharkanahalli to Kamanahalli ,mainroad (Withi 1.5 km). Firstly, I visited 2 to 3 time only to submit the application, as it was not clear which office to submit the application. After doing so I was told that the shifting will be done within 1 week of time. I was happy with the progress and a line-man from BSNL came and did a inspection. I waited for about 2 weeks , I went to the BSNL office again and contacted a lady, and she called the line man and told that it will be done within 1 week. Now when I call the line man he tells me that he has reported to the office that the cabels are faulty in that are and should be replaced.
However the officials havent taken any action and instead asked the line-man that why are you so concerned about the connection did you get any money
Now, thats a sad part, the gentleman (the line-man), was just doing his job and he is being let down. About the connection I can easily go for a private connection and it is just a matter of hours that I will be having a new connection.
Kindly look into the matter,

Regards
Ujjal
[protected]

I want to unsubscribe from bsnl onmobile Radio service.I have dial to 1255533 for deactivation the ivrs announced press "1" for deativation after pressing the digit 1 the ivrs replied you unscribe from onmobile radio but I loss of one rupee/day till to day the message getting from 1263001.so please could unsubscribe from this service.My mobile no is : [protected].