Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sirs/madam,

one month back bsnl offered free online games. i.e bsnl india games for onemonth free plan,at that time they gave me a user id,password but unfortunately i have forgotten that id,now i would like to cancel india games registration,regarding that i spoke to bsnl office to cancel the games but they have said call to toll free number 1504,still nobodies are attending the call.so that i tried to cancel this way.i[censored] r not cancel the games i will not pay the bill for current month.

thanking you

yours truly,


R.Rajendran

I have registered on NDNC long back now its more than 45 days, but still I am receiving some promotional SMS on my cell no [protected] from below subscriber.

LM-IndiGo recieved on 11/11/2010 at 11:13
TD-MTS received on 11/11/2010 at 11:41
LM-loans received on 11/11/2010 at 11:01
TD-WORKHOME received on 11/11/2010 at 10:30
TD- StockCal received on 11/11/201 at 09:34
LM-INFOR.. received on 11/11/2010 at 01:31
BT-Snpdeal received on 10/11/2010 at 16:20
BT-StockCal received on 10/11/2010 at 11:08
BT-SnpDeal received on 10/11/2010 at 10:46
BT-StockCal received on 10/11/2010 at 10:11
BT-Mantra received on 10/11/2010 at 09:59

I am fed up with this now.

Customer Complaint/Request Details : Serial No : 6
Docket Number :CC[protected]
Date of Registration :11/1/2010 2:41:12 PM
Main Category :Phone Related
Sub Category :Dead
Nature of Complaint :Complaint
Complaint Through :E-Mail
Query Text :phone dead from 31/10/2010
Status :Pending
Remark :
Action Taken On :
The above complained was given on 01/11/2010, One person has came and told that he has not known the line from where it is comming and gone back.
Till date the complaint in not rectified. As per the BSNL policies, if a complaint is not attended within 7 days the Rent must not be deducted. So, my land line rent may not be deducted for the last 11 days. If the rent is deducted means BSNL is violating the Customer service rules. And taking the money from the customer forcefully. If i should write to the higher authorites means, pl. send the e-mail id. Now a days BSNL service is very worest. Even after such incident, i am keeping a Landline because of my old aged parents, they have not known to operate cell phones. But BSNL is not satisfy their valuable customers. I never expect such a practice from BSNL b'cause its a Public sector ltd., but not satisfy the public. Pl. arrange to rectify the fault immediately.

Dear Sir,
I have lost my SIM card on 5th November, 2010 which was having BSNL Excel prepaid. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate SIM. Following are details of my phone no and SIM no.

Phone no.: [protected]

Pls help me in this concern.

With thanks,
Mahesh Kumar Paluri.

Kindly help me in this concern.

Hi Team

Currently I m facing lot of problems with this service, Initially I was in 256 KBPS 750/- home plan and I changed my plan to 256 KBPS 625/-. The day from when I got changed my download speed almost 0.3 KB only. I raised number of complains but I did not get proper response. Again they asked me to change my plan to 512 KBPS 750/- plan, as per there request I changed but still facing the same problems. No technical team came to see my connectivity.

The BSNL customer care people said there is problem in 625/- plan, then why you people are allowing customers to use this plan. When we are paying almost 2500/- including modem and advance payment. Later you guys come up and say go for 750/- plan. As a customer we look out for best one. I personally suggested almost more then 25 customers to avail BSNL Broadband, If this problem continues then we need to look out of best options in other services also.

Thanks

I Sri Kasinath sahu , a BSNL Landline telephone and Broadband internet consumer with Telephone number –[protected] , Customer Id – [protected] and Account number – [protected],
here I have stated the story in following points.

I have applied for unlimited broadband internet connection for my home. BSNL department people connected the internet at my home and given me one Modem, internet ID and Password to connect internet but didn’t provided any tariff plans or other service details those were activated for the internet uses. They told all the services are same as that I have applied for.
The problem is when we got our monthly bill it was unbelievable with excess usage charges and some service charges , I am surprised how is it possible with my unlimited plan internet service.
When i inquired the bill with BSNL officials they told that it was not unlimited plan so it has excess usage charge and charged with 60 paisa per MB.
I got the bill amount for the month of August is Rs. 4063.75 and September is Rs. 7761.89 that is terrible where I expected my monthly bill near by 700 plus as I have applied for unlimited plan.
I just get confuse when I have applied for an unlimited internet plan why BSNL department have activated such other internet connection plan for me without prior information to me and who will be responsible for the excess billing?
Recently US president Obama speak about E-panchayat development in our Indian Parliament meeting and our leaders clapped with the fake news which in real life is like our situation. Many people now want to get rid of their internet connection in our locality.
Another thing is India is now developing very fast where as The BSNL department sucking the developing people like us and call my home repeatedly to pay the money.
For more details i have attached my monthly internet bills here i hope you can have a look to understand the varied monthly charges where my plan was unlimited plan.

Respected sir

Unwanted sms broadcast to unknown number by Mobile service provider (BSNL) and The send my number to unknown number in which they(bsnl) written it is our BSNL HR Number and contact for help after that they call me to know about the service of bsnl . it cause me lots of problem and inconvience . I have register complain to bsnl office many time but they so not responce me . so kindly help me
my contact information is following
Ravinder
Email ID - [protected]@gmail.com
[protected]

Dear Sir/Madam,

I am Manoj suffering a lot with the ignorance of BSNL service provider and dealer.
I have taken one BSNL SIM around one month back and SIM got activated next day itself.
It is deactivated after 10 days (Without any prior information), then i approaced to the de4aler from where i bought the SIM Card. He told me that it happend due to document unavailability. Same day i submit the xerox of my passport and 1 photograph, he assured me that service will be start within 4 hrs. But till date SIM Card didn't get activated. I am loosing my money (As i had opted 500 plan).

Need some help regarding above issue.
My Mobile Number ([protected]) to be activated
My Number : [protected] (Working)

Dealer Name: Ganesh
Shop : Shri Ganesh Electrical & Mobile Shoppee
Shop No. 2 Vishal Nagar Jagtap Dairy Pune.

Sir,
I have requeted for shifting my BSNL landline no : +[protected], from Kacharkanahalli to Kamanahalli ,mainroad (Withi 1.5 km). Firstly, I visited 2 to 3 time only to submit the application, as it was not clear which office to submit the application. After doing so I was told that the shifting will be done within 1 week of time. I was happy with the progress and a line-man from BSNL came and did a inspection. I waited for about 2 weeks , I went to the BSNL office again and contacted a lady, and she called the line man and told that it will be done within 1 week. Now when I call the line man he tells me that he has reported to the office that the cabels are faulty in that are and should be replaced.
However the officials havent taken any action and instead asked the line-man that why are you so concerned about the connection did you get any money
Now, thats a sad part, the gentleman (the line-man), was just doing his job and he is being let down. About the connection I can easily go for a private connection and it is just a matter of hours that I will be having a new connection.
Kindly look into the matter,

Regards
Ujjal
[protected]

I want to unsubscribe from bsnl onmobile Radio service.I have dial to 1255533 for deactivation the ivrs announced press "1" for deativation after pressing the digit 1 the ivrs replied you unscribe from onmobile radio but I loss of one rupee/day till to day the message getting from 1263001.so please could unsubscribe from this service.My mobile no is : [protected].

This is Arijita Chakraborty, I purchased BSNL 3G data card(teracom LW272) on 26th oct,2010, from yesterday 8th nov,2010 it was not working when inserted in my computer.. no LED glow..no response. When I took it to the BSNL office they repeatedly charged me as I damaged the device externally..though there was no fracture in the device. now tell me what to do????

Dear Concern
I am very fedup with the services of ([protected]) bsnl mobile no. I am facing intermittently problem enable to receiving and making calls. Also loged complaint (K[protected] on dated 7th November2010.Till today unableto get a single call.Already replaced SIM & MOBILE HAND SET but problem remain same. Plz do the needfull.........
Regards
Tek Singh Rawat
#399,sec 38A, Chandigarh
# +91-[protected]
# +91-[protected]

These are the details of my phone bill:
Biller Name : BSNL CALCUTTA
Utility Number :2*******
Due Date :27/AUG/2010
Due Amount :634.00

The bill was paid using the citi banks online payment utility, which I have been using for a long time to pay the landline bills and other bills also. I went to BSNL office and showed them the bank transaction details, on which they said it was not possible to track the payment for them and if they manage to find it later they will adjust it, which till date have not been adjusted.

Please find the attached screenshot for details.

My landline is not working from last month. I was compalined to our circule J.T.o also S.D.O also Written them ,but my landline is not working till to today . my no is [protected]. my alternate no is [protected]

MYSELF DHIRENDRA KUMAR SINGH RESIDING NEAR SRINAGAR AIRPORT USING MOBILE OF NOKIA N73 WITH BSNL PREPAID SIM OF MOBILE NO [protected]. I AM ALSO USING GPRS SERVICE O[censored]NLIMITED PLAN OF Rs.274. I HAVE MADE A RECHARGE OF Rs.274 FOR UNLIMITED GPRS PLAN ON 26/10/2010, BUT AFTER USING A SINGLE NIGHT MY GPRS SERVICE HAS BEEN CLOSED ON 27/10/2010. AFTER CONTACTING TO CUSTOMER CARE AND LOADGING COMPLAIN OF COMPLAIN NO: AJ[protected]. MY PROBLEM IS NOT SOLVED SO FOR.

Hi,

I took a data card connection from BSNL (3G data card model Teracom LW272 usb data card) with plan of Rs. 440/- PM (1 GB). BSNL rep has advised that Data Speed is very good speed as "3.6MBPS", while connecting the same in the internet it shows "Max Received Speed 19KBps" at my home which is centre of the town and speed at Office shows 359kpbs. I have given the written complaint to BSNL customer care, but they were not taken any action as yet. Also one of the officer has advised us prior to take a connection customer needs to check signal is there or not. U/s they are doing the business with false statement.

Is there any solution for this.

Regards
Chandra

i have a telephone connection no[protected] since the day one of exchange starts in dayalbagh, and since the day one when broadband start at dayalbagh, have bsnl broadband unlimited home plan. since more then a years facing telephone noise and broadband no link problem. i also send a registered complain to GM office, but no sulution. dayalbagh exchange staff is so non-coperative even they did not see compalin register. i am helpless , how to get rid off this trouble. junior staff ko request kiyaa to kahtee hain BSNL ke peeche kyon pade ho, itnee saree company hain aur koyee connection le lo. pl help me , beeing an retired army person, i dont want to be a consumer of any private tele phone company.

28 Oct telephone was working but no broadband link, after complain on 30th telephone also became dead and no dial tone, since that day no link but humming dialtone. never seen link since 30th Nov 2010. P R SIngh D-38 Jairambagh, Dayalbagh, Agra 282005, [protected]

Here i have 3g bsnl data card as its shown its had a 3.6 mbps speed but its not have a at-least 2xspeed also..its very disappointing me i had given complaint also to bsnl office but its also not gonna be use..its just fake..its just loosing our money..POOR DATA CARD.

BSNL Co has started deducting Rs 10/- per week for an unwanted service Wap Subscription Service on my Mobile No [protected]. I tried to stop this service through link provided in sms from sender 58888. when i tried to open that link, the page displayed error on that page. then i submit my complaint on india times site but my service is still going on. you are requested to please stop this service at the earliest.

I changed BSNL broadband plan from combo600 to 900ULF plan. BSNL never informed there is going to be user ID and password change. I was without net for 3 days. Rang up call centre.No one to answer for 2days what I got was recorded messages and music.
Finally when I got the connection the speed was never more than 1.5 mbps (although claimed "up to 4mbps") same as my earlier plan where the speed was claimed to be only "up to 2mbps".