[Resolved] BSNL Prepaid — Caller tune deactivation and stealing my money from my sim

[Resolved] BSNL Prepaid — Caller tune deactivation and stealing my money from my sim

J Jobi Joseph from Bengaluru, Karnataka

hi, I am Jobi Joseph having mobile no [protected].Without any request from me it has been noted that caller tune got activated to my mobile while deleting an SMS from BSNL.since then it is charging Rs.9 and Rs.20(totalRs.29) from my mobile each month.when calling customer care i never got any assistance;it says all r busy, try later...!!! I am trying CSC last 2 weeks!!!. I need to cancel that stupid caller tune and save my money. There is no information in BSNL site for how to cancel caller tune and no customer care mail address too. pls note into this and help me. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Arunthavachelvi

from Eraniel, Tamil Nadu

Without any request from me when calling another number [protected] the caller tune from that number got copied to my phone number [protected]. And again when I called [protected] from my other mobile [protected] this time again the caller tune got copied to this phone. We tried to call the customer support ( [protected] and [protected]) many times after a long wait a support assistant will come on line and after hearing our complaint will put me on hold and after some time the call would be disconnected. At last two days after the caller tunes were mistakenly downloaded on our phone when we made another calll to customer care this time the assistant said no complaint had been registered so far and registered our complaints and gave us a complaint number (61547)too. She asked us to wait for a SMS from bsnl regarding further procedure and then follow instructions. We did recieve a sms and we followed the instruction to deactivate the caller tune but the message sending failed even after repeated attempts. I want BSNL to deactivate the caller tune for which I had made no request and also reimburse (return or credit) me the money they deducted from my prepaid connection on both the numbers mentioned below:

[protected]
[protected]

Kindly take necessary action at the earliest and take care that such mishaps do not occur in future.

Regards,
Arunthavachelvi

Venkat

Just type BP DCT and send this msg to 56700. Your caller tune will deactivate within 24 hrs..Thx

GAURAV SRIVASTAVA

from Delhi, Delhi

BSNL Prepaid Sim — caller tune deactivation

Dear exicutive'

I want to de- activate my caller tune from my BSNL pre paid no [protected]. plz help me assp.

Mrs. Prema Joshi

Achal c kanade

from Ahmedabad, Gujarat

my name mr.Achal c. kanade i want de-activate my caller tune from my BSNL mob no [protected] please note that

meenu25

I want to deactivate caller tune from my BSNL prepaid number [protected]. I triend to call customer service many time and the line is always busy, I tried the SMS code for deactivation and which is also failed. Please help me.