Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir:
My phone number is 23030989. I am under Rs.500/- plan. In the bill given to me for 1-10-08 to 31-10-08, for the month of october I have been charged a sum of Rs.5063. During this month (i.e. october 08) there was more than 5 hrs power cut, and hence the chances of my usage of broadband could not have been more than 60 hrs per month. As the telephone numbers given by your department for making complaints viz. 25455106 and 25459004 are continuously engaged. I am not able to make any complaint about this to anyone. All I require is datewise usage details to enable me to know how so much has been charged.
dr bhaskar poola

sir,
This is with shifting of my phone from lunger house to Hydershakote. The order nois HSKT2677. The shifting is not be done even 2 months passed. I gave a online complaint on bsnl site. the protal no for the complaint is[protected] i got a reply saying that my new number is 24190565 and they give me the contact no of a person. when i called him he gave me number of other person. When i contact the rajendra nagar bsnl office he told that there is problem of cable in hydershakote and asked to change the landline phone to will phone. so i gave a application for conversion of landline phone to will phone. Even after 20 days of submitting the application the shifting has not been done yet. I contact mr krishnamurthy [protected] of rajendranagar and mr mahendra singh 29027131 of hydershakote, every time they till that it will be done within 1 day. It is almost 2 months my phone has not been shifted. I request the concerend authorties to look into this matter and help me to get my telephone shifted.

i am used dataone broadband in jan 1 2008 i purchased modem but speed is 256 kbps is monthly rent is
900 but i got every money is[protected]
i asked query for complaint in bsnl a bill as generated rs 1300 they told that is miscellanous charges that means bill is for jan 1st month billed in aprill 2008 1st see the bill generating view of bsnl the service is still diisconected but till now i am recieving bill
bsnl


so viwers don`t use ever bsnl for any

hi,
Sir my mothers ATM was lost on[protected].I have concerned to bank manager, he gave a TOLL FREE number:[protected] to block the ATM.But that is connecting only from BSNL land line..Fom 3 days i was continuously trying to that number, it was not connecting...so, please tell me other source to block the ATM card...
DETAILS:

ac no:[protected]
name:BODDETI LAKSHMI TULASI



please respond as early as possible...



THANKING YOU
yours faithfully,
SURESH
s/o .LAKSHMI TULASI








mail I'D: [protected]@yahoo.com

we are residing at mehadipatnam in hyderabad. we have applied for bsnl landline connection. we need landline connection for internet purpose. but people in the bsnl office are saying it is not possible to give landline connection to this particular area because of limited connections. need a solution for this.

thank u

Our number[protected] is having frequent problem in broadband. Twice the problem has been diagnosed of network key and password changed. Who changes that? Instead of one person four people will come together, and make the password public. They make lot of noise, laugh and talk in their local language and do not behave well.Even when the problem is not done, they will leave saying that they are busy. If they are so busy, then why four five people should come? Now the person who comes everytime refuses to come. Whom do we ask to rectify problem? Their numbers are [protected] and [protected]. pls take action.

I am ashish Kumar from Hisar (Harayana). and my mobile number is [protected]. and at present i am in the Durgapur (west Bengal) and here my mobile number does not work and i have written complained many time but there is no response. so please solve the problem.

The BSNL telephone nos.[protected] and[protected] installed at our residence are giving frequent problems. The noise in the no. 2782566 is so much that it is almost impossible to communicate with the person on the other line. Despite lodging complaints on BSNL computerized no. 198, no action has been taken by BSNL. In case noise in this line is not rectified soon, I will surrender the BSNL telephone and get a landline connection from some private operator like Airtel. The other no. 2720458 is dead for the past 2 days. It seems that BSNL has decided not to improve the work culture in the organization despite changed business scenario. Such attitude will definitely help BSNL to loose its customer base.

Iam using the landline of bsnl for the last 10years but i am very much dissatissfied with your service. my number is[protected]my address is B.sornavel 37 selva vignesh nagar sankarankovil road thachanallur tirunelveli. ) i am just bokking the complaints for the last 30 days, daily the service man is coming to my home and doing something and within six hours i am reciving the same complaint i cant even tolrate if this problem presist...

Hi Sir,

I have applied for shifting my landline and broadband connection[protected] from 5th Phase J.P. Nagar to 1st Phase J.P. Nagar (within 1KM range) on[protected].

Even after one week, there is no action against this.
After enquiring at BSNL office in Jayanagar, it was found that there is no cable stock and it will take about 10days to procure the same.

This could further delay the process and I am not sure how such a customer friendly company having issues in procuring cables for telephone connections.

Does this mean that no new connections/no shifting of telephone lines will take place for another 10days in Jayanagar / J.P. Nagar areas?

Concerned people please look into the issue and help the dependent users with timely service.

Thanks in advance,
Deepak

I am having telephone No. 2881169. connected at my residence
Sector 10 C / 171, Vashundra, Ghaziabad.
Since Last three months my telephone is not working abnormal sound comes while lifting the receives, due to this we can't hear.
i have complaint at Vashundra Office no.[protected], 2881200, 2885050. But till today no action has been taken by your end.

You are requested to rectify the problem or disconnect my no. & return my security.

Regards,


P.K. Garg

Sir, Bsnl gave me free caller tune in Durgapuja.On 6/11/2008 a message came"Dear Subscriber, your free BSNl tunes will expire totmorrow, please call 56700 if you wish to set another tone as your PRBT" It means if i am not want to continue i will not call.
But on 07/11/08 Rs.15/= deducted from my Accounts, when i ask customer care, they said u will not read the full message.but i have the only message that i had written above.

It means BSNL forcely deduct Rs.15/= from me.

Please back my Rs.15/= for the forcefully deduction.
Yours faithfully,
Chittaranjan Mishra
F/E-05
Accountant
National institute of Technology,
Rourkela-769008
[protected]

Sir,


I am a vol.retired Rly. employee (New Delhi).Now we have setteled at Kerala.After a long run we got this connection.
Recently BSNL have been allotted the above mentioned tel.phone no connection
to me.But the first detailed bill of this no.is not received yet.

Today I have approached the Angamaly Tel.Exchange for the duplicate bill.
They have refused and told me to collect from Ernakulam Exchange,
and give me bill no.23152135 and amount to be deposited 2109/rs.


Sir. I am a heart patient and unable to travel long journy.

It is necessary to know i.e how much money deducted towards security, how

much internet used by me and calls ect. With out detailed bill I am unable to

deposit the amount.

So I humbly request you to please provide a detailed bill

through this E-mail or by speed post to me.


Thanks.

E-MAIL: [protected]@yahoo.com

TEL.[protected]
VENU GOPALAN,
"BASERA",
VIII/274-A,
PARAYATHUPADI,
P.O.MANICKAMANGALAM,
KALADY,
DIST.ERNAKULAM,
KERALA-683574

dear sir,
i am heamnt parashar form to jaipur rajasthan my cell no. [protected].
sir my problems. these are follows.
1. my no. sms free recharge 20 oct. 2008 and totol sending sms 70 . sir my 80 p. cut charge 28 oct 2008 to today. sir help to u urgently.my cut charge stop.
2. sir i complaint to bsnl coustmer center 31oct. 2008 and 3 nob. 2008 but always one answer recieving u wait 24 hour and evening and ur complaint forword again.
plz sir urgently help me, i hope
ur. hemant parashar

previously i bookrd 500 home plan for iternet branband connection of bsnl. but at present i want to take simple 125 plan for it. kindly change the plan into 125 and oblize.

I am the customer of bsnl and bsnl broadband, as no facillity r too gud for use..as landline phone is completely dead for last 10 days and broadband prob. since 2 mnts, Every 10min. i have to re-connect the net. As BSNL says there is the earthing in line, but the duty of bsnl is to remove, but no action taken.

Here line man comes and check and say ok, but no action r taken, i had also complaint to the mehata sir, which is had of this department, , but nothinh happen.

PLZ SOLVE MY PROB AS SOON AS POSSIBLE.

BHAVYA DOSHI.

I have BSNL broadband's Home500 in which i have data transfer limit of 2.5 GB during daytime(8 am to 2 am) and unlimited data transfer during 2 am to 8 am. I use task scheduler utility of windows system which starts my torrent client software which i use for downloading from p2p network, at 2:05 am and automatically closes same application at 7:55 am. Hence i make connection well before 2 am leave my pc on for downloading.
I got my connection in January of this year and i had been doing same from then. I used to get my bills with correctly calculated data transfer i.e. data transferred during daytime and data transferred during 2 am to 8 am clearly differentiated. But from month of May i started to notice that BSNL is not differentiating data transferred before and after 2 am. The data transferred till 2:20 or even 2:30 was also being calculated as chargeable data. Same thing continued in June, July and till date. I July because of this wrong calculation i got my 2.5 GB data limit crossed and it showed excess data of nearly 500 MB costing me unnecessary nearly 400 Rs. more than regular monthly bill of 570 Rs. I have filed a written complaint to BSNL authority of my area but in vain. First of all the person in that office was not even aware of the technicality of the issue regarding my complaint. She said that she need it to be discussed with higher authority and then only she can accept my complaint. After some days she calls me and says my complaint is not valid because what start time of the connection is important, that means if i connect to service at 1:59 am and continues using service till 8 am the all data transferred meantime will be considered as a chargeable data. I was shocked to hear this statement of her. I mean this doesn't make any sense, instead it pretty lame excuse to hide BSNL's miscalculation in billing and to loot costomers.
I think if BSNL is providing plans which gives users unlimited download during certain time period then it is BSNL's responsibility to differentiate between data transferred during that period and rest of the day. My second point is that the log which shows start time and stop time of connection is made by BSNL's billing system. That means even if do not disconnect my connection say from 1 am to 8 am, still it will show in the log more than one sessions of connections. You can clearly see this in your bills also. All i am asking is that why can't BSNL make their billing system more accurate so that it can make log of data transferred till 2 am and different log data transferred after that; even if connection is not altered from user's side?
I have already paid the excess bill and still waiting for my complaint to be addressed by BSNL. The local authority is as co-operative as needed and just delaying the issue. The person has refused the reliability of the printout of the detailed billed from BSNL's own website and has retrieved the detailed bill from her "reliable source" but failed to email me after may attempts and not even able to give it me through USB drive or CD because computer at her office are unsurprisingly outdated which don't even have USB ports let alone CD drive. Here I request u all to suggest me if there is another effective way to get my complaint resolved and rebate from the excess bill which i have paid.

I have paid the broadband charges yearly in advance. My broadband has not been working for the past 7 days. I have registered complaints several times. There is no one responding to the complaint. Everytime I call on +[protected] to speak to a customer service agent, the agent puts me on hold and never returns. I need my broadband working urgently.

Dear Sir,

I have purchased one sim card prepaid with No: [protected] and the same was put on my cell phone and the same got activated after 3/4days time. Now the same has not permitting any outgoing calls. When ever i dial any no. i am getting the recored voice stating that all the out goings call are debarred. This matter I have informed to the supplier and also communicated the customer compliant. From there also the same reply I am getting. It is more than 25days and there is no response from anyone in this matter. Will any one look into this matter and solve the same.

Thanks and regards

K.Chandrasekaran

We did not receive any bill for last 4 months, when contacted the local authorities at Jodhpur, we were informed that the bills have been posted.

Due to non receipt of bills the payment was not deposited and the outgoing facility on the phone was discontinued without any prior notice.

After checking with local authorities again we found the amount due and deposited the same on 27th October '08 and were assured that the service would be restored.

Regret till date the outgoing facility has not been restored. When contacted the enquiry they gave us numbers but whenever you try to call on the numbers they are always no reply.

We installed the phone only because of kids, who stay at home all alone. But by this kind of service we feel mentally harrassed.