Bharat Sanchar Nigam [BSNL] Complaints & Reviews

From –
Landline Telephone N0 - [protected].
VINDHYACHAL SURESH TRIPATHI ,
C-9,Digvijay CHS, Near Kopar, Kalher
Thane-Bhiwandi Road, Bhiwandi,
Thane – 421302. Maharastra.
TO
The Manager,
Bhiwandi Telephone Exchange,
Kalyan Circle,
Bhiwandi .
SUB – Telephone And Internet Connection not workng.
Sir,
My telephone and internet connection is not working for last one year and not working properly since January 2009. For my telephone and internet connection billing had been done for full month whether service has been provided or not. In case when service is provided for the part of the month full billing is done and as I had opted for payment of bills through ECS system , amount of bills were paid without getting service. i was forced to discontinue the ECS payment facility because I was charged without providing service amount of bills were being paid without receiving the service. still my telephone and internet connection is not working and I am being billed for the full month. I am BSNL customer for more than 12 years but not happy with BSNL service for last 2- 2.5 years. It seems BSNL is not interested in business or providing service.
I therefore request you to kindly recast my telephone and internet connection bill since January 2009 for the days of services not provided , amount of bills received and intimate the credit balance with you along with the details of calculation to me.
I further request you to start my telephone and internet connection immediately.
Thanking you.
Yours faithfully,
V. S. Tripathi

Ref.no: DK/KAPP/BSNL/Vyara/01 Date: 13.04.2011

(Through Registered A/D)
To,
Shri D.L.Laheri, AGM (PG)
Telephone Bhavan 2nd floor,
Ring Road Surat
Email: [protected]@bsnl.co.in
Ph. No:[protected]
Fax No:[protected]

Dear Sir,

Sub: Reg. Availing of 20% discount facility to Govt. Officers on Usage/rental charges.

Ref No: 1. Application No Nil Dtd 31.01.2011
2. Customer ID No.[protected]
3. Tel No.[protected]

With reference to above subject, I had opted the combo-plan of 500.00PM for broadband/Telephone at my residence, accordingly I also applied to avail Govt. servant discount facility (i.e @20% on Usage/rental) in Nov-2010 but after waiting two to three months time period, I was not get this benefit in coming monthly rental bills. Then again, I had submitted the new form on 31.01.2011, but unfortunately, till date I have not got this discount in monthly bills. (Copy enclosed for ready reference).

On 13.04.2011 on enquiring about these filled forms to your BSNL Vyara office with the help of Mr. Bekariya, Comm. Officer and Mr B.B.Patel the same two applications were received at your Vyara office and same were also entered in computer system. These officials were also told that this will be done by our BSNL, Surat office, we are helpless.

But it is sorry to say that, almost 6 months time has been lapsed, I was not pass on with this discount.

In view of above we request to your good office kindly look into the matter and oblige.

Thanking You,

Yours truly,



DEVENDRA KUMAR
Scientific Officer/F
R/o Type-D38/2,KAPS Township
PO; Anumala,Via:Vyara,
Dist:TAPI-394651
Mob:[protected]

Encl:aa

Sub: - Intimation regarding questionable conduct of Sh. Girish Sharma, J.T.O working as S.D.O BSNL, Vidhadhar Nagar, Jaipur.

Dear Sir,

It is respect fully submitted

1) That undersigned in a subscriber of BSNL having Land Line connection having no .2233417 with Broad Bank facility & I.P. TV facility , and in paying all the billed amount well in time since last ten year.

2) That the Broadband becomes faulty on 03/04/2011. For rectification I lodged complaint on 12678.


3) BSNL representatives visit the site & declared that the modem is faulty & directed me to collect the fault attend report from BSNL Vidhadhar Nagar office.

4) That on 05/04/2011 your representative handed over the fault attend report to me having S No. 34248 & again direct me to go in the Room No. 105 for replacement of the modem.



5) That on 05/04/2011 at 10:30 am went in Room No. 105 but the J.T.O / S.D.O was not on seat, then I tried to meet Divisional Engineer but unfortunately he was also not available on seat, some junior staff guided me to contact Mr. Chittar (Store-keeper).

6) I meat Mr. Chittar he see the record on his computer and refused to replace the modem due to the reason that as per his record i am having type-1 modem where as type -2 modem was with me, for replacement, It is here to mention that I.P. TV facility is not operative in type-1 modem & I am using this facality since long.


7) That again tied to contract some responsible officer up to 12:00 Noon but no one, J.T.O / S.D.O & D E was available on seat.

8) On 06/04/2011 i again tried to meet Mr. Girsh Sharma but from 9.30 am to 11.00 AM, he was not available on his seat.


9) On 07/04/2011 i again went in office at 9.30 AM but at 11.00 am I get success to meet Sh. Sharma & he immediately arrange replacement of modem. When I connect it on system and call BSNL representative for configuration.

10) On 08/04/20110 BSNL representative visit the site & again declare that modem is faculty again ( In fact Mr. Girish Sharma issued me faulty modem) .Then again the same process to collect the fault attend report repeated & I again meet Sh. Sharma on 08/04/2011 at 10.30 am he immediately once again handed over me the faulty modem.


11) I get it checked it and immediately rushed at sh Sharma office and intimate him that he issued me faulty modem once again, then he put this modem with him and confirm verbally that he will send the modem with his staff today positively.

12) I wait for the modem up to 7.00 PM and when nobody comes I compelled to purchase the modem from market to restore the internet services.


13) On dated 11.04.2011 I again meet Sh Sharma and took the receipt of the modem Sh Sharma again tried to handed over me faulty modem so I refuse to get it.

14) Now the services of internet are available to me with my own modem but IP TV services are not yet restored.



It is most respectfully requested to you


• That please arrange to refund the rent of modem which BSNL have charged from me because, when modem become faulty BSNL did not replace the same and again and again issued faulty modem.


• Arrange to restore the services of IP TV immediately.





• Take an appropriate action against defaulters under intimation to undersigned.

Thanking you,


Yours truly,


(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023
PH-[protected]
MO-[protected]
Enclosed-Copy of two faults attend slips and receipt of the modem.

Copy submitted to following for information and necessary action.
1. Respected State Minister of Telicomunication, Govt of India, New Delhi.
2. Mr. P.K.Agrawal, PGM BSNL, MI Road, Jaipur.
3. Mr Rajesh Gupta DGM, BSNL, MI Road, Jaipur.
4. Divisional Engineer, BSNL, Vidhyadhar Nagar, Jaipur.
5. .Sh Girish Sharma, SDO, BSNL, Vidhayadhar Nagar, Jaipur.



(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023

Dear Sir
I am existing customer of BSNL. I had a Broad band Annual Home plan 750+.In year[protected]. Which expired on 31.08.2010.I applied in "black & white" on 20.08.2010 ( i.e 11 days earlier than expiry) to continue my plan ahead for one year. It could not be continued upto Jan 2011.After many efforts of 05 months I am directed to deposite Rs7280.00 in the month March2011.as annual payment for the period ( 01.02.2011 to31.01.2012.)
I deposited Rs 7280.00 at Barabanki Telephone Exchange on 05.03.2011.After that today I got a bill having amount of Rs 4380.00.Why so ?
My details are as under:-
1. Name- Madan Mohan Bhatt
2.Phone No- [protected]
3.Customer Id- [protected]
4.A/c no- [protected]
5.Add- E-24 up ssm co ltd somaiya nagar Barabanki

Note:- I am Govt Employ.
Pl do the needful.to get rid-off from such bills.
Awaiting your responce.

Dear sir,

from last 10 days our broadband not working, We conform from loacal telephone exchage for this issue, they had replied me that due to non payment of bill they cut telephone line & broadband service but sir without recieving any bill how we gone to process payment, they always not send bill to our company,we have proper address as well as our company profile is very big everybudy knows in hinganghat about this plant also, then how they can not send proper billing,its some time come some time missing then how we can make proper payment, ok its not issue, after conform from BSNL we immidiatly had gone to make payment & amount paid with recieved copy,but till our broadband not started, we made payment from last 1 week.so I request you pls. do needful as earlier as possible.



Thanks & Regards,

Dipak S. Bhagat
IT(Suguna Poultry Farm Ltd. SOYA Division)
Hinganghat, Dist. Wardha.
[protected]

I APPLY FOR A NEW CONNECTION OF BSNL LAND LINE AS WELL AS BROADBAND CONNECTION.I APPLY THAT CONNECTION IS IN THE TELEPHONE EXCHANGE OF MANDI DABWALI,DISTT. SIRSA,HARYANA.THE OFFICER SAID WE DON'T HAVE EXTRA PORT IS IN THE POLE LOCATED NEAR OF MY HOME.THEY ALLOTED 20 CONNECTION FROM A SINGLE POLE THE OFFICER SAID 4 PORT IS NOT WORKING SO I AM ENABLE TO PROVIDE YOU A NEW CONNECTION.THERE ARE NO OF CUSTOMER THAT ARE INTERESTED TO TAKE NEW CONNECTION.BUT THE EMPLOYEE DO THEIR JOB IN HIS OWN WAY.

my bsnl number [protected] , is activated with Mradio and grandma tip services which also i had not activated. And now when i call to customer care ,then asays that there is no such things activated , then why is my monthl;y balance is deducted after the reactivation msg of ecah service. and in each msg contain a number to deactivate the service , but when we call ,then we knows that the number is not exsist. please help .take action against the this.

I WOULD LIKE TO DEACTIVATE CRBT SERVICE FROM MY MOBILE NO. [protected]. SO I HAVE SENT SMS AS UNSUB ALL TO 56700 & ALSO SEND ANOTHER SMS FOR CONFIRMATION BY TYPING UNSUB Y TO 56799 BUT I HAVE NOT RECEIVED ANY CONFIRMATION MESSAGE FROM COMPANY SIDE.......SO KINDLY CONFIRM THE DEACTIVATION OF CRBT SERVICE FROM MY MOBILE NO [protected]............VASAVADA, VADODARA, 22.04.2011

I have a broad band connection to my land line Tel.No[protected] since May2009. For last few months the Out Look Express is lying defunct.I had lodged complaint with Barasat Telephone Exchange under Calcutta Telephones on 06.04.2011 and the problems could not be resolved till date. No mails could either be received or sent from my e-mail [protected]@gmail.com and thus I am facing problems.

customer name:b.ravi shankar
dr no:2-161/4, mig:622;
mithilapuri vudacolony;
madhurawada,vsp-41



i have called the bsnl customer care in our locality for more than 10 times for the same reason that my broadband is getting disconnected for every 5 mins during the day time and completely getting disconnected during night that is after 9 pm but none of the person came or took my complaint seriously the are keeping on telling that the complaint has been requested and the line-man will come and check it every time i did the call but nobody came

Sir,

1. I purchased 3G SIM from BSNL Office at Bhootnath, Lucknow on 15th
dec’10 after paying Rs. 40/- to the customer care executive named Sh.
Vikas Sinha and his lady assistant (name I don’t know). They were also
selling 2G SIM for Rs. 4. I intentionally asked for 3G sim and filled
all the formalities required for that and did a FRC of Rs. 120, done by
DSE, Sh. S N pandey.

2. After this I surfed net using my BSNL Teracom LW 2772 data card but
the speed offered to me was pathetic and I was getting a speed of only
4 to 5 kbps. After this I launched complaints on both customer care and
198 but to my utter frustration nothing happened. I stopped using it
for sometime.

3. Then when I checked this thing with Sh. Vikas Sinha he said that the
SIM is 2G and that all he can do is now change the internet parameters
of that SIM and convert it into 3G, which any customer can do by
purchasing 2G sim and then do a recharge of Re 1. I was aghast at his
statement and found myself cheated by an employee of such a big
organization. When I enquired more they have said that I have to go to
BSNL Mahanagar, Lucknow office for more information.

4. I did all the roaming here and there in the BSNL offices and it
helped me nothing. after this I lodged online complaints in the public
grievance portal of government of India against. After 20 odd days I
received a call from Sh. S. N. Pande, DSE, BSNL Bhootnath office,
lucknow asking me to come and take the new 3G SIM but to my utter
frustration when I went there I found out that man of his level and
experience was scolding me for complaining against him and Mr. Sinha
and said for mere Rs. 40 and a recharge of Rs. 120, I was doing all
this. But ultimate incident happened when I came to know that what he
was searching for an hour was a bunch of BSNL SIMs’ which were 2G and
he didn’t even know that which one is the BSNL 3G SIM. He used to pick
any one sim and again goes to vikas sinha for asking, is this the 3G
sim?, and mr. vikas sent him back 5 times saying that all these sims
are not 3G and you better say to the concerned customer that his sim is
3G. Therefore after wasting my 2 hours there I found that mr .S N
pande refused to give me 3G sim and said that he will call me when that
SIM will come.
6. after 5 days a customer care official asked me that whether I have
received the new sim or not because BSNL has reported back saying that
they have provided me the new SIM. I felt like anything and in utter
dismay said that I have received nothing. Seeing this cheating again
from that same person I enquired from the Headquarter of BSNL in Gandhi
Bhawan, lucknow from SDE (operations) as AGM (PG) wasn’t available for
enquiry, that whether new 3G sim is available or not and he showed me
the same there only. The basic difference between a 3G and 2G sim is
that on the back of 3G sim it is written BSNL 3G and on the circuit
side it is written 128 bit as 2G sim is of 64 bit only and what mr.
vikas sinha has done is to change the parameters of my 2G sim with 3G
Sim so that everyone who sees it says that it is a 3G Sim but as
mentioned above we can only check it physically only. These people in
BSNL Bhootnath, lucknow are cheating people and using their ignorance’s
as one more thing I came to know was that the SIM which I took in
December was of Just Rs. 20 only but they charged me Rs. 40 coz there
is no price tag on the sim voucher. To utter frustration their higher
officers are doing nothing as I even wrote to their chairman stating
this incident.
With all this facing of scamsters and cheaters and ignorant BSNL
employees I demand that immediately my money (both sim charges and FRC)
should be returned or reimburse me with the new ones.

My SIM details are as follows:
Name of customer: vipin sharma
Mobile no. (3G BSNL SIM): [protected]

Waiting for an affirmative reply,

Vipin Sharma
9/1041, Sector-9,
Indira Nagar, Lucknow
Mobile : [protected]

BSNL WORST HAI MERE LIYE!!

sir,
I am Hemal patel. I have taken 3 BSNL prepad Group card. in this card we can talk each other free daily chares on 1rs on each card .But it didn't work.my mobile no is [protected]and another group card no is [protected] so I have called on this no so my 32Rs Balance was cut.And that plan is not working.I have complained so 6 to 7 times to customer care center. They said your card is group card and next time your
balance is not cut when you call on group card no but every time daily 1 Rs cut plus whenever I called on this no. depend on call time extra balance is cut.
Hemal patel
[protected]@yahoo.com
mo-[protected]

Dr.R.MUTHUKUMAR Phone:[protected]
M.B.B.S., D.N.B (Anes)., P.D.C.C(Cardiac Anes) Site No:29,I Street,
Regd. Medical Practitioner Thiruvalluvar Nagar,
Regd. No: 62033 Bharathiyar University Post,
COIMBATORE – 641 046.
Date 23/4/2011


To,
The manager,
BSNL Coimbatore
Bharathiyar university post
Coimbatore 641046
Tamilnadu

Dear sir/madam,

This is to inform you that my BSNL landline connection is dead from 17 th of April 2011 and our compliant number is [protected].
We have neither received any communication regarding the compliant nor any productive action taken towards the compliant

I’m a doctor ( anesthesiologist) working for G.K.N.M hospital and for other nearby hospitals .Due to the unavailability of BSNL network for a week I’m deeply affected in doing needful services in time to my patients.

Hence your BSNL network will be responsible for any problems that I encounter in bestowing my timely services to my patients

Hope you understand the seriousness of my issue and kindly look into it as early as possible

Thanking you
Sincerely yours


Dr.R.Muthukumar

I am using BSNL broard band connection from feb month at bangalore. My phone consumer no is 53804508
Tel no is 25445309.Since i have opted for Electronic clearance system, i got discount --ECS discount for
Feb month.But no discount is made for the march month bill of 946.37 ( bill no [protected] )
Pl allow the ECS discount for this bill also.
my ECS registration no is288196 from Vijaynagar computer billing centre.
from
Rajagopal

i have telephone number[protected] with brade band fesicility .since three months iam getting huge phone bill due to music hungama on demand with my consent now i want disconnect my bsnl connection on worst response from bsnl department i want to deactivate music hungama immediate please guide me or there is no chance to me except to disconnect my phone


yours
p.nanjundeswar

I Booked complaint BSNL LAND LINE CONNECTION not working for last 30 days at SHOLINGANALLOR CHENNAI

Respected Sir,

This complaint is regarding bsnl land line connection, last 30 days not working my land line phone, i informed to the custmer care, but still now no one solve my problem,

i made call lot of times but now a days no one pick the call
BSNL LAND LINE CUSTOMER CARE NO: [protected]

Kindly i am looking for u r help

Dear
Sir ,we have requested for u that my BSNL WLL internet speed is very slow .I cant do the work first .It is Difficult all of members in our district .
So ,i requested that kindly solve this problem as soon as possible

Thank you ,sir
KHANAKUL,HOOGHLY
(all bsnl wll members)

I suddenly had my number [protected] going inactive on 15th April 2011, as my SIM was showing as not registered. I made a complaint by calling Cellone @[protected] and registered on 15th April 2011 around 11:45 am. I was given a docket number of 4934941. I also visited the BSNL office Aundh on 18th April 2011 and met the concerned division that deals with Cellone. I was told that they would look into this and get it rectified within couple of days and I would get a callback on the same at my alternative numbers, which I provided. Till now (April 21 2011) there was no call back and my SIM is still not functioning. It is notable that my number was ported from Vodafone and there happened something with their database and they don;t see the number identified.

I have taken a internet broad band from BSNL. The same is not operative for most of the time. We have made several complaints to the concerned Department and met the senior officer in person but of little help.

It appears that they do not want do rectify the problem and subtily forcing their costomer to opt out to any other service provider ( Private ). The callousness of the employees is unbearable.

ANAND KISHORE
[protected]
[protected]

MY NAME IS REJI.KM, I am from Kaloor Ernakulam City Kerala our home Landline no is [protected] ( CONSUMER NO 4916120 )now its not working past 5 days.I have reported the complaint to BSNL office on April 14th still they do not solve my complaint. We have telephone complaint every month the same problem.All my relatives ask me y nobody pick the phone when they dial they hear ring they thought nobody there in home or not responding.The main fun is they do not didact the rent for my phone connection not in service period.