BSNL Wimax — Internet connection problem

Suresh Babu

from Delhi, Delhi

Address:

Kanchipuram, Tamil Nadu

From,
Suresh Babu S
No.3/3, Periyer Street, Kattupakkam Village,
Kavanor Post,Kattakolathor,
Chennai 603 203
Email: suresh.[protected]@gmail.com

Respected Sir/Madam,
Sub: Internet connection problem. Ref:Wimax User ID: MB10003167, Account No.[protected]
I have got the WIMAX Internet connection from 04th February 2013 and using it and paid first month bill on 13th March 2013. But from 15th March 2013 onwards I haven’t received any connection I have checked & troubleshoot the access, it shows the error has DNS Server Error.
Recording this i have complaint to the following:
1.BSNL Wimax Customer Care 1502 on Friday night at 9.00 P.M Name of the Person Lakshman( but thay have not take my Complaint and register the same )
2. Maraimalai Nagar Exchange –She take my complaint and register and she give one wimax customer support Engineer No.[protected] on Saturday. After out of from exchange she called and said your problem as rectified, and I have go to home and checked but still problem not resolved.
3.Monday morning ( Today )went to Maraimalai nagar Exchange, request to solve the issue to SDE madam,but waited till 10.45 A.M Madam has not yet to come to exchange & than I tried to Customer Support Engineer [protected] but he says he don’t know about wimax customer support, its take by BSNL Exchange.
So I kindly request you to consider this problem and rectify it immediately.
Thanking You,
Yours faithfully,
Suresh Babu S

Date:18th March 2013
Place: Chennai

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Comments

A.Suresh Babu

A.Suresh Babu — not working

My telephone no.2525447, it is not working past more than a month. I complained several time to AE and JE personally over phone and complaint lodged to customer care. But so for i didn't get any proper response from your end and without working we received the bills frequently. If you are not taking any action in this regard, kindly advice to us to cancel the connection. i am very much regret with your service.My conduct no.[protected].

kpkp

from Muvattupuzha, Kerala

BSNL WIMAX TOO SLOW AT NIGHT — BSNL WIMAX TOO SLOW AT NIGHT

am using BSNL WIMAX home unlimited750 (Rs.890/Month) plan with internal modem. Internet connection too slow at night time. i got 100KB download speed at day time. Contacted to BSNL WIMAX Customer Care Number many times and got more than 5 complaint numbers :) no solution, no response from BSNL team.

Haroon3949

from Delhi, Delhi

My problem is exactly same as Mr.Suresh Babu has mentioned in his complaint letter. I wonder why BSNL has a very pathetic customer service. I regret for choosing BSNL wimax. Device came after one month of application, that too after calling numerous times. It took another month for the connection to get activated. Now they say that my connection is active but still i was not able to access internet.

They came again and changed my device and the new issue arouse that my connection status changes ON/OFF every two minutes.

I'm thinking to return the device and disconnect the connection.

User id: MB10002066

Thanks and regards,
Haroon E
Perumattunallur, Guduvanchery,
Chennai.

dolli

from Delhi, Delhi

Bsnl Wimax - Internet connection problem

User MD KAISHER

Respected Sir/Madam,
Sub: Internet connection problem. Ref:Wimax User ID: BB10015208, Account No.[protected] my bill is pay uptodate
but my wimax dns problem please help me.
mob no-[protected]