Cadbury — Fungus infected Products on sale

Address:

Uttar Pradesh

On 29th june i purchased 2 packs of cadbury chocolate form a near by shop one of which was opened by my son and when he ate one bite and made a ugly face looking toward me ..........i noticed that the product was fungus effected .....not wasting any time i called up the Cadbury Toll Free no [protected] and registerd my complaint........... i was the adviced to keep the product in same form in the refrigerator.............

Next day i received the follwing email from the company
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from: Consumer Relations <[protected]@asia.epowercenterdirect.com>
to: [protected]@gmail.com,
consumer.service.[protected]@mdlz.com
date: Tue, Jul 30, 2013 at 9:40 PM
subject: Response From Cadbury Consumer Relations - Ref # 878572
mailed-by: asia.epowercenterdirect.com
: Important mainly because of the people in the conversation.


Dear Mr Verma

We refer to your dis-satisfaction with Cadbury product.

We assure you that Cadbury is very conscious of its responsibility towards society in general and consumer in particular. The consumer is central to all our decisions and processes.

We thank you for bringing this to our notice. We shall depute our Sales Officer to visit you. Please hand over the product in question to him for our examination..

We thank you for contacting us and assure you of our best services.

FOR CADBURY INDIA LIMITED
Consumer Response Cell

Ref #878572

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Now till today on 14/8/2013 none of the persons for the company have visited my house to collect the product nor any person or officer from the company has contacted me ............... i think the consumer cell of cadbury puts down the complaints made to them i think there officer don't take any interest of the complaints made to them ............i am very annoyed form the company and its services............