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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
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Mondelez India Foods / Cadbury India reviews & complaints page 84

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D
divyadantuluri
from Mysore, Karnataka
Jun 6, 2010
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Address: Bangalore, Karnataka

worms found on opening Cadbury Bournville code no T91128, PKD ON 11/9 B due to faulty packaging. the outer bournville pack is intact. but the inner wrapping had a hole due to which the chocolate got infected. If i hadn't noticed and given it to a kid, it would have been very dangerous. The feeback mechanism in the site is not working. Nor are the toll free numbers for consumer complaints.
Aug 13, 2020
Complaint marked as Resolved 
Same experience. I just opened the bournville packet (packed on 03/13 ) and purchased by me couple of days ago from big bazaar in Sahara mall, Gurgaon and found two worms inside it.I have taken a video and I am trying to contact Bournville. But the toll free number [protected] printed on the packet doesnt work. Also emails from the email ID "[protected]@cadburyindia.com" bounce back undelivered.

It seems the feedback info written on the package is just a joke to fool around the customers.

Anybody who can help with this?
I m a dark chocolate obsessed person and I just took it out of its wrap ate and then I saw it has some fungus kinda thing but the expiry date is 5 month far I want to complain at Cadbury bournville

worms found - Comment #3969928 - Image #0
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    nabansal
    from Delhi, Delhi
    Jun 3, 2010
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    Address: New Delhi, Delhi

    hello,
    i Nikhil Bansal s/o sh.Ajay kumar Bansal purchased a cadbury gems worth Rs:-15 on 31st may 2010 weighing according to company scale 28.4 gms and in actual which i got a sealed packed (is just 8 gms) for this i send an E-mail on 1st june 2010 to cadbury india...but till today i don't get any repply..not only the E-mail but i had make a telephonic complaint also on 2nd june 2010...till dis time i don't get any kind of repply..

    my e-mail id is [protected]@gmail.com
    Aug 13, 2020
    Complaint marked as Resolved 
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      F
      fr jacob Thomas
      from Delhi, Delhi
      May 19, 2010
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      Address: Karnataka

      dear sir, its alarming that in and around the bangalore busstand and railway station, the shops are collecting excessive rate than the m.r.p printed in the product. The answer for that is the owners are asking to collect so from the consumers to supplement for the cost of the shop. Is it fair?
      i would like to put two instance the price of the sohan papadi printed is 35/- where as the shop is collecting 45/- from the consumers.
      The second instance is during the purchase of five star chocalate the printed rate is 20/- where as the price levied is Rs 25/- they are not ready to give the bill.
      if the needy consumers is not protected then i am sorry that the poor n needul will be highly exploited. I would request the authorities to conduct the raid and find out for yourself what' sis going on?

      Cool drinks — Excess pricing

      The price of the mini cool drink bottles of cocacola and Pepsi is only Rs.8/-.But in many shops they sell it for Rs.10/-.Will the Government will check the excess pricing by retailers?5
      this is to be strictly dealt otherwise the shop owners will do their way of collecting money
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        P
        pallavi1
        from Noida, Uttar Pradesh
        May 16, 2010
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        Address: Uttar Pradesh

        I too felt the same problem when I started using the Little Champs product a few days back . This is something very serious and should be taken care by the company immediately. My son has also developed small rashes/skin allergy on the legs.On consulting the doctor, she asked me if i have added anything new to his diet then I should stop the same at that point of time I did not realise but on putting some thought to it i realizedthat i had added little champs in my son's milk .

        All the inventory of the Company should be disposed .

        Pallavi - Noida
        [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        Hi
        I too am facing a similar problem while using lil champs whey protien in my daughters milk. Maybe the ingredients of lil champ are sub standard. It's a common phenomenon once a product gains popularity. It would be pertinent to remind here that cadbury had recieved similar complaints regarding there chocolate packings. They initially refused but layer they had to acknowledge. This is a serious issue and the sale of lil champs should be immediately put on hold as it involves the health of small children.
        Hi,

        This is regarding Cadburry Bourn Vita. My daughter developed itching and worst round eczema rash in her foot palm & leg after consuming this. We were giving this only for three days and we could not understand why she is scratching her legs badly. We went trip to doctor and he was asking about new food introduction. We didnt think about the Bourn Vita milk as serious. We are pure vegetarians and most of the itching causes were nullified... Finally I stopped Bournvita and she stopped scratching.

        I tried to put my complaint directly in Cadburry Website, but after filling everything and clicking send... am getting a page saying the website link problem. So... I want to post it in a website, so that atlease people will get alert.

        Regards,
        anish habiba
        little champs is ur brand name but this is cold drink brand name in punjab abohar .baverages log bornvita samajh kar piyenge .kiyunnki uska naam little champs hai.ok. apka shubhchintak...
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          V
          Vishal Takodara
          from Delhi, Delhi
          Mar 4, 2010
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          I opened the cadbury 5-Star for Rs- 5.00, I looked as if some insect had already eaten a part of it internally, and was no more edible, I would like to lodge a complaint for the same,

          cadbury opening time : 5:45, Date: 4th- March-2010

          Packed date : 12( December )- 2009 code : K91205

          They write it as it is edible in the period of 12 months from the date of manufacture

          Kindly reply me on this mail so as i can be sure that the things will work out soon.

          Thanks
          Vishal.
          +1 photos
          Aug 14, 2020
          Complaint marked as Resolved 
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            M
            Mahendra Dulal
            from Kolkata, West Bengal
            Mar 4, 2010
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            I purchased a Bournvita from one of the retailer here in Singtam, Sikkim on 02/03/2010. The shop is a very well known shop in Singtam Sikkim. When I was preparing a bournvita drink for my 5 year old daughter on 03/03/2010 at around 9:00 pm in the evening, to my surprise, I found a cut piece of human nail on the bournvita.

            I am quite embarrassed and shocked to see the plight of the renowned company for maintaining the hygiene standard of the product.

            I have kept the purchase receipt and the nail along with its photograph with me. Please help me in this regard.

            Mahendra Dulal
            Shantinagar,
            Singtam,
            East Sikkim
            Pin -737134
            Ph: [protected]
            Aug 14, 2020
            Complaint marked as Resolved 

            Cadbury India Ltd. — WRONG DEBIT FROM MY BANK ACCOUNT!

            I was booking on 06-08-09, my monthly FC season ticket from your website: www.irctc.com, but unfortunately the transaction got some error message & my account got directly debited for Rs.830/- but no STR number issued from your end. I have neither received till now i.e., on date 11-08-09, my money back nor the monthly FC railway pass. I have already purchased new pass. I donot know what is the fate of my money. I think you should stop playing with public money at the earliest & prompt in returning ilegally debited money from peoples bank accounts.I have sent mail to '[protected]@irctc.co.in' on date 06-08-09 but some Miss Leena[protected] is not aware of the transaction & asked me my bank account statement which I subsequently gave on date 08-08-09 but still my money is not retrurned to me. I think she is just postponing the process due to her lack of knowledge of what to do?? Such is the quality of your staff. I have mailed to her than five times but she has not shown the courtesy even to reply. My auto complaint ticket number generated thru your email is [IRCTC #560450] .

            I hope you guys understand the emergency of the situation & refund me my full amount back with appropriate compensation for making me to take all this trouble to write you fags emails & emails & emails. I think railways is full of bunch of like LEENA!
            Oh... Is it so. It is unbeleivable with Cadbury and its quality till date and even we cannot say that it can be human error. It is totally big flaw in manufactuting unit which, as per my knowledge, are automatic plants. and any adultration must be detected by its sensor and system.

            I am using Bournvita since kid and now my kids are using .

            I have to rethink ... if Bournvita is not quality consious now...
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              J
              Justin D Borchers
              Feb 15, 2010
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              Hello, I have recently purchased a 200g block of your Cadbury Hazelnut product. The product whick contains hazelnuts were exteremly hard. I mean i could not even bit throu the nut it's self. Product date of expirey is 20/09/2010. Item was purchased Saturday the 13/02/2010 at a local Coles supermarket. Item has not been in any weather conditions and stored in recomended storage conditions. Could you please contact myself to be compensated for my product and anything else you would like to helf out with.

              Thankyou,


              Justin
              Aug 14, 2020
              Complaint marked as Resolved 
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                R
                Rohit Dassani
                Feb 1, 2010
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                Hello,

                This is Rohit from Bangalore. I am a big fan of Cadbury chocolates. I just bought Nutties from a near by vendor yesterday. To my suprise I didnt chew them and found small pieces of plastic fragments inside the chocolate. I still have the sample. I am really sad that the quality of these chocolates are sick. Just imagine if it goes inside a child. I know these people really dont care. Please let me know what to do?
                Aug 14, 2020
                Complaint marked as Resolved 
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                  Adarsh Munjal
                  from Mumbai, Maharashtra
                  Jan 29, 2010
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                  Dear Cadbury representative,

                  This is to inform you that you have successfully been consistent in being unworthy. Yes, in simpler and contemporary terms, YOU SUCK.

                  Why you wonder?

                  I found maggots inside a Cadbury Bournville, purchased from Tanvi Super Market, Marol, Andheri E.
                  Code: T90927
                  PKD: 09/09 A.

                  Kindly acknowledge this soon before I am forced to take any legal action against you.

                  NOT thanking you,
                  Adarsh Munjal
                  [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  hi1 I had the same issue and noone got back to me, did anyone get back to you?
                  Writer,

                  Cadbury will take one look at this page (if they see it) and laugh. Generally one goes to a lawyer BEFORE laying out threats. People who don't talk to a lawyer first are most likely full of it!

                  color faint & lose of original taste

                  i am a regular buyer of dairy milk choclates.i found several times that color of choclate gets faint(whites color) and with these the original taste also lose. work on these complaon soon. i love dairy milk products but not like this
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                    G
                    gargnavin88
                    from Delhi, Delhi
                    Jan 27, 2010
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                    Sir,
                    I have two 500gm jar of Cadbury Bournvita and those jar have freezed itself. I don't know, why?
                    So, please look in to this matter and kindly change both jar as soon as possible.
                    Hope for soon and positve reply.

                    Dharam Pal Jain
                    Contact no:- [protected], [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear sir,
                    My self Bhavin Patel. I used Bournvita from last 15 years as a my daily morning neutrishing drink. I brought 500 GM refill pack at Jyoti provision Store, Opp:Pupular hotel, Bethak, Naroda, Ahmedabad before 8 month. i was transfer the refill content in to previously brought bournvita empty plastic jar and i kept the empty pack in garbage. Afterwar i found the taste of bournvita is altered. So i immdiately gaveback that bournvita to Jyoti provision stor for replacement. The shop owner told this think to your distributor person But the told that to produce the empty refill pack & i dont have that because i already thrown it to garbage which is collected by muncipality person on daily basis. So still i am not getting the relpacement for same.

                    So please do needful.
                    With hope of your kind co operation.

                    Regards,
                    Bhavin B Patel
                    M:[protected]
                    Dear sir,
                    I Kaushik C.Patel. I used Bournvita from last 14 to15 years. I Purchased 500 GM refill pack at Bigbazzar, Himalaya Mall, Gurukul Road, Ahmedabad before 15 days ago. I destroy the repar of Bournvita & When I used the Bounvita that time I feel the taste of Bounvita is not good.So, I went to Bigbazzar & complaint to Manager of Bigbazzar, but he don't replace me Bounvita without Repar.So, I complaint to Plz. replace me Bournvita. Yesterday I feedback to your site online regarding this mattar. I want from you Plz. collect the due Bournvita from my home & check it on your Laboratry.

                    So please do needful.
                    With hope of your kind co operation.

                    Regards,
                    Kaushik C. Patel
                    7/B, Devkinandan Society,
                    St. Xavier's High School Road,
                    Navrangpura,
                    Ahmedabad :- 380009.
                    (M):- [protected]
                    E-Mail ID :- [protected]@yahoo.co.in
                    sir,
                    I am devansh sanghavi, using cadbury bournvita from last 12 years but recently the 500gm pack whici i purchased from ramesh kirana, ahmedabad was consisting many[5-6] catterpiller(insect). i had registered complain on your toll free no-[protected] but till date no action has been taken so kindly see for it


                    thanking you
                    devansh sanghavi.
                    Dear Dharam,

                    Thank you for contacting us. To address your concerns, our consumer Cell will be contacting you.

                    Thank you,
                    Cadbury Consumer Service Cell
                    Dear Bournvita Team,

                    I am consuming this product i guess from childhood and today I was shocked to see this particle in Bournvita packet while pouring in a bottle.

                    Now I really have a doubt about hygine :(. Really sad to face this.

                    Awaiting for your reply. Pic attached for your reference

                    Regards,
                    Sneha Pawaskar
                    Pawaskar.[protected]@gmail.com

                    Regarding for freezing of Cadbury Bournvita. - Comment #2542638 - Image #0
                    Yesterday i had bought bournvita 500g and when i opened it then i was shocked tu see that it was not full .. I want to know the matter behind this .. How could the company do this with their customers ..

                    Name : Vipanjot Kaur
                    Phone: [protected]
                    State: Punjab
                    City : Ahmedgarh

                    Regarding for freezing of Cadbury Bournvita. - Comment #2814461 - Image #0
                    Dear Bourn vita team,

                    I have 1KG jar of Cadbury Bournvita and the jar have freezed itself. I don't know, why?
                    So, please look in to this matter and kindly change the jar as soon as possible,

                    Hope for soon and positive reply.

                    Regards
                    Rajesh Sharma
                    [protected]
                    I purchased bournvita costs 110₹...and when I opened the seal the bournvita powder has less than half of the jar ...really it is not worth the price ...

                    Regarding for freezing of Cadbury Bournvita. - Comment #3812826 - Image #0
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                      A
                      Ankita Solanki
                      Jan 21, 2010
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                      No expiry date

                      I bought the cadbury bournvita and used once. When I felt something wrong with the product I lookd for expiry date on the packaging but there is no expiery date!...
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                      Poonam Sodhi
                      from Mumbai, Maharashtra
                      Dec 28, 2009
                      Resolved
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                      Hi,

                      I had purchased some Fruit and Nuts from a local store at Andheri (W) and found worms in the product... the product was manufactured in October 2009 and we can see worms coming out of the chocolate.

                      It is extremely harmful for all and so i thought of bringing this to your notice. I have the chocolate still with me as a proof.

                      I don't think its a manufacturing defect but some defect in the ingredients they use which is highly unhygienic.

                      Regards,
                      Poonam Sodhi
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Paul Varghese
                        from Mumbai, Maharashtra
                        Nov 26, 2009
                        Resolved
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                        I had bought a fruit and nut in the month of Oct and started comsuming it ..I started bitting into something which was very hard and I continued bitting into it thinking its some nut piece but to my surprise I discovered that it was outer shell pieces of apricot (Snaps attached) and it did really hurt my tooth and gums... I registered an official complaint with Cadbury Inda Limited on their hotline and on Oct 22nd 2009 their Associate one Mr. Cyril Sequeira from their Vile Parle office visited my place took all the pieces assuring that by 1st week of Nov I would hear from them and we could settle the issue... Till date i.e Nov 26th I have not heard from them and whenever I call them there is no positive reply from them... I have even recorded my conversations with them and would we more than happy to share them too if required

                        Do let me as to how do I take this forward as I am hurt twice, once when I consumed the product and next when they took the customer for granted which I am not ready to take it lying down.

                        Many thanks for your support

                        Paul Varghese
                        +[protected]
                        +3 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        We are holding a small outlet at Chandigarh and we are doing business of your company about 2.4 lac annually. Since July 2009, the cooling machine of voltag is not working properly and we made a complaint to Voltas but till now it has not been rectified. Sometime we don't prefer to get the material out of the machine as it gives lot of labout to open and close
                        Will you attend to it.
                        Out address is Shop No. 12, Panjab University, Sector 14, Chandigarh.
                        We are holding a small outlet at Chandigarh and we are doing business of your company about 2.4 lac annually. Since July 2009, the cooling machine of voltag is not working properly and we made a complaint to Voltas but till now it has not been rectified. Sometime we don't prefer to get the material out of the machine as it gives lot of labout to open and close
                        Will you attend to it.
                        Out address is Shop No. 12, Panjab University, Sector 14, Chandigarh.
                        I want confirmation at the earliest.

                        Cadbury India Limited — Nut shell found in the Chocolate

                        Hello,
                        I bought the cadburys fruit and nut chocolate for my son. When eating I found pieces of the nut shell. Luckily I found that piece instead of my 1.5 yr old son. I have taken the picture as well. I wish I could forward it to some address.

                        Cadbury India Limited — UNABLE TO GET AP COMMERCIAL TAXES WEBSITE

                        Here, we have problem to locate the andhrapradesh commercial taxes website open to do some transactions
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                          Rahul Jaisinghani
                          from Pune, Maharashtra
                          Nov 11, 2009
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                          I had purchased a pack of cadbury celebrations rich dryfruit collection which is one of the best range offered by cadburys
                          Now when we pay a good price for the product u expect a good service as well
                          which is not the case
                          the quality shown and the quality actually recived are totally differient
                          the quality is really bad and i also made a complaint to the cadbury's site and recived a call from them regarding the same but after that they havent taken any kind of action and its almost 20-22 days
                          later i also sent them a reminder mail for the same but again no use
                          I have a copy of the sent mails as well
                          I have attached the images of the product shown and the product actually recived
                          U could have a glimpse of that as well
                          I hope there would a proper action against them and my complaint would get a proper attention which it deserves
                          hope for a positive reply soon
                          Regards,
                          Rahul Jaisinghani
                          +3 photos
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                            Kathryn Mckelliff
                            Nov 7, 2009
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                            Resolved

                            When ever i buy or is given a box of cadbury favourites i always notice how the turkish delights always out way the other chocolates.. This is very annoying as i am not a fan nor alot of people i ask a fan of the turkish delights.. therefore by the time ive eaten the other chocolates there always seems to be at least 10 turkish delights left over.. 10 seems to be a big number when it doesn't seem ive eaten or seen big amounts of flakes or cherry ripes which is also annoying as they are my favourites.. I just wish you would put more of the other chocolates and less turkish delights..
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              S
                              Snehal Prafulchandra Mehta
                              from Mumbai, Maharashtra
                              Oct 21, 2009
                              Resolved
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                              Resolved

                              On October 5, 2009, I had purchased a company sealed box of Dairymilk Chocolates from a general stores located at J.S.S. Road, Chirabazar, Mumbai – 400 002, having following particulars on the box:

                              Net Weight 630 Gms (60 X 10.5 Gms) [Code H90821 pkd 08/09 at 8:33:17]

                              To my surprise, when I opened the box after reaching at home, I found exactly 59 pieces of chocolates instead of 60 pieces of Dairymilk chocolates.

                              Please look into the matter.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              On 06 Nov 2009, i purchased a Rs 20 DairyMilk. Net wt 40g. Code H90808. Pkd 08/09 A1. We purchased from a shop in Chennai, Villivakkam.

                              It was shocking to see that it was full of fungus. Without noticing we had two pieces of that and we had to rush to the doctor when we noticed it.

                              Being No 1 Branded Chocolate, it was really shocking to see something like this. Please see to it, it doesnt happen again
                              Respected sir/mam [mr.Desuza ji]
                              my self komal narang [shop-no-2 sai collection, infront of prem nagar gurudwara madan mahal gupteshwar road jabalpur [m.p] i am yours old dealer of cadbuary but your old dealer [GHEBA SWEAT ]comment for freeze for last 2 year but till now i dont got the freeze i also ready to take full varioty .and agree to yours company rules, for make a big bill also but your sales officer [ mr.sandeep] are interested in giveng freeze to there friends.from your company person has taken photo of my shop in deepawali time i have good sale of your products.

                              so i herbly request u to solve my problem as soon as possiable because the summer season is on head witch affect my sale.

                              Thanks

                              komal narang
                              contact-no-shop[protected]
                              MOB - [protected], [protected], , [protected]
                              Respected sir/mam [mr.Desuza ji]
                              my self komal narang [shop-no-2 sai collection, infront of prem nagar gurudwara madan mahal gupteshwar road jabalpur [m.p] i am yours old dealer of cadbuary but your old dealer [GHEBA SWEAT ]comment for freeze for last 2 year but till now i dont got the freeze i also ready to take full varioty .and agree to yours company rules, for make a big bill also but your sales officer [ mr.sandeep] are interested in giveng freeze to there friends.from your company person has taken photo of my shop in deepawali time i have good sale of your products.

                              so i herbly request u to solve my problem as soon as possiable because the summer season is on head witch affect my sale.

                              Thanks

                              komal narang
                              contact-no-shop[protected]
                              MOB - [protected], [protected], , [protected]
                              i have buy dairy milk costing Rs.50 but when i opened the choclate i found tht in the choclate holes where made

                              brand duplicacy

                              really shameful...bad quality
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                                Akshay Pawar
                                from Mumbai, Maharashtra
                                Oct 19, 2009
                                Resolved
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                                Resolved

                                I had bought a Cadbury Celebrations box for M.R.P. Rs.125 in which i found a Cadbury Gems pack of 28.4g which had a slightly opened seal, and when i opened it i found rotten marks on that opened part. I also checked the Gems inside it which has a broken Gem, many of them have lost there circular shape and have been damaged, also has black spots and insect holes. Also the packaging date on the box is 09/09 and the date on the Gems box is 07/09.
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  Pardeep Singh
                                  from Delhi, Delhi
                                  Oct 10, 2009
                                  Resolved
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                                  Name of applicant to be corrected

                                  Sir,
                                  I pardeep Singh my PAN no. is CIXPS3141M from Gwalior. I got PAN card in which their is mistake in name.So i got applied for the correction the name two month ago but till now i dont recieved my PAN card.

                                  Regards
                                  Pardeep Singh
                                  PAN No.- CIXPS3141M...
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                                  C
                                  chetana.v
                                  from Bengaluru, Karnataka
                                  Sep 11, 2009
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                                  expired and rottened 3 months before the date of expiry

                                  bought in Bangalore on 3 September as gift to my brother, when opened the co lour of the chocolate has changed, taste has changed. its expiry date is on november 23.11.2009. it has been imported from malaysia..

                                  the cost of the chocolates is 135...
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                                  Jatinder Dhiman
                                  from Noida, Uttar Pradesh
                                  Aug 31, 2009
                                  Resolved
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                                  I am totally dissatisfied with your product today. It was totaly out of its original shape and rotten when I purchace Cadbury Fruit & Nut Dairy Milk (worth Rs 55) from
                                  BALAJI GENERAL STORE,
                                  SECTOR 23,
                                  HUDA MARKET, GURGAON.
                                  I purchased this product by getting inspired from your dvertisement
                                  "AAJ PAHALI TAARIKH HAI".
                                  I got it for my 2 years old daughter. When I went back to the shop keeper, he told me that it's bad in shape because company transport it like this in summer.
                                  He added that Cadbury sales person will come on Thursday and ask me to come back on Friday.
                                  Meaning of your campaign "AAJ PAHALI TARIKH HAI" has totaly gone out of mind now. I can never think about Cadbury on the day I got my salary.
                                  I hope you people will definitely check with BALAJI GENERAL STORE, I also gave my mobile number to him for feedback.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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