[Resolved] Citibank Credit Card — Refusal to block transaction of Credit Card

[Resolved] Citibank Credit Card — Refusal to block transaction of Credit Card

T Tushar Vadera from Mumbai, Maharashtra

HI, My credit card number [protected] was misused by some unknown person on 18/03/10 and 2 transactions of Rs 9999 /- each (total of Rs 19998/-) were made on the name of "OXIGEN INFOVISION". I noticed it immediately (by SMS from Citibank) and informed the bank to block these two transactions for this particular merchant. The customer care executive refused to do so and asked me to wait for 3 days until the amount gets billed to my account then only they will start their investigation. If they would have helped me and start the investigation early, it would have saved my Rs 19998 /-. Also why a delay of 3 days is needed and why cant these particular transactions be barred? Please help. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Neerav Kothari

from Mumbai, Maharashtra

I had the same problem and I was billed rs.5000 with this vendor today (15th april). i asked citibak to block my credit card and they said to log a police complaint, which i did today itself with the mumbai cyber crime cell. they have given me an acknowledgement slip which i have to fax to citi, as asked by the citi rep, and that should take care of the situation for now.

a question: did u happen to take a xerox o[censored]r cc at any time?

Neerav

Andrew

You posted your actual credit card number on a public forum? Are you just asking to be robbed?

Your next call needs to be to Citibank to tell them to cancel this card and issue you a new one.

Rajesh Panikkar

from Chennai, Tamil Nadu

the same happened with me on 23/03/10 on the same web site and i went to the same what you have gone thru let us collectively fight