Citibank Complaints & Reviews

I ,SHRI A.BANERJI IS THE HOLDER OF CITIBANK CREDIT CARD NO. [protected].MY RESIDENTAIL ADDRESS IS B-396(FIRST FLOOR)C.R.PARK,NEW DELHI-110019. EVER SINCE THIS CREDIT CARD WAS ISSUED TO ME ABOUT THREE MONTHS BACK,I AM NOT GETTING THE CRAD STATEMENTS MONTHLY DESPATCHED BY COURIER TO MY RESIDENTIAL ADDRESS. THIS IS SURPRISING. WILL THIS BE LOOKED INTO IMMEDIATELY AND THIS FEDIIT CARD STATEMENT DESPATCHED BY COURIER TO MY RESIDENTIAL ADDRESS EVERY MONTH?

A.BANERJI AM THE

Dear Sir/madam,
I Yogendra Kumar Yadav had taken personal loan from Citibank having Personal Loan No. E[protected] and had cleared my all dues of loan on 13/09/10 with amount of Rs.32169.00 vide cheque no 145442'
The receipt no. for the same of Citibank is 7533 and the said amount has been paid to Citibank as per my bank records.
Please resolve the issue of NO OBJECTION CERTIFICATE immediately.

I have a Suvidha Account in CitiBank from year 2003. For the last few months, instead of the balance amount accruing interest, Rs.250/- is deducted from the balance. On checking with website, above reason could be found out. The bank has not sent any warning letter regarding minimum balance to be maintained or reason for deducting some amount every month.

Now, I will approach the bank and close my account as same amount maintained in Nationalised Bank would have fetched me better returns and piece of mind!

Dear Sir,

My company had opened a salary account for the employees with citibank suvidha and I have reseigned from the company since 2008, inspite of my two written complaints with the head office at chennai, I still receive statement charging interest on my account till date.There has been no transaction since 2008, but still I have beeb receiving statements from citi bank for payment of Interest for maintaining the account. THey have been harassing me for no fault of mine.They are not attending to my complaint nor are they closing my account.The record very clearly shos that no transactions have taken place since 2008.Please resolve this at the earliest or I will have to approach the consumer court, as this is not acceptable at all.

I have a Credit Card of Citibank since January 2008, which was issued to me when I was in Delhi. I have also the Internet and Telephone banking facility on this card. Now I am in Arunachal Pradesh since December 2009. Here I have joined NIC (Department of Information Technology, Ministry of Communication and IT, Govt. of India) as Scientific Officer. So I changed my personal details of credit card accordingly using Internet Banking.

All the transactions of Credit Card with Citibank was going well before 06 December 2010, but on this date when I logged in on my Credit Card Internet Banking account, I found an unbilled amount of Rs. 6250.00 as of “PERSONAL DRAFT CHARGE” . I also looked my Contact Details where I found Email-ID and Address was not belonging to me. Immediately I corrected my Contact Details and called the Citibank Customer Care. I asked about above mentioned unbilled amount, which transaction was actually not done by me. The Tele-Caller said that, amount for “PERSONAL DRAFT CHARGE” as of Rs. 6250.00 is the processing charge for issuing of draft for a loan. I was shocked to know the same and informed him/her that I have never raised any request for such loans. I also informed about the wrong Email-ID and Address which was not belonging to me. Then the Tele-Caller asked me about the leakage of my personal details, which I have never shared with anyone. After that the Tele-Caller blocked my Credit Card and suggested me to block my Internet Banking. I blocked my Internet Banking instantly. After 2 days later I got a call from investigation team from where I knew a loan of Rs. 2,50,000.00 (Two Lakhs Fifty Thousand) has been issued on behalf of my Credit Card. I strongly denied for that and later I informed this matter in local Police Station. The matter is still under the investigation of Citibank.

Now, I am undergoing a lot of mental harassments due to such a fraud instance with me. I have never requested to Citibank for any kind of loan and change of personal details.

So, please help me to resolve this issue.

Dear Sir / Madam,

I have applied for loan in Bank of Baroda. They have rejected my application due to some un-known outstanding payments against credit cards.

As far as I am concerned, there is no outstanding amounts. If there are any outstanding amount out of my knowledge, kindly let me know. So that necessary payments can be made accordingly.

I am ready to pay your service charges for this service. Kindly let me know the account name to which favour I have to send the DD / cheque.


Thanks & Regards,

Name: Anand Prakash Sharma
Contact No. [protected]
DOB: 10 June 1968
PAN No.: AWKPS6356H
Address 1: 38/12, Lal Quarter, GhaziabadNear New Railway Station

&

Address 2:H-97, Govindpuram, Ghaziabad

The CitiBank Site never works properly. Never opens properly.
OR just hangs in between transaction.
Their policy is to discourage "the coming of their customers to the bank physically", to do any transactions.
They boast that they have made banking very easy/simple & happy experience to their customers by keeping it at the finger-tips of their customers.
But this is the case always.

What is the use of providing such use-less site which never gets connected or hanged in between. we have to refresh 100-times before it gets connected. even after getting connected nobody knows when & where it will hang.

If they can't provide quality services to their customers, Let them remove their site altogether.
It's not "Happy experience" it's totally an "Embarassing experience" doing transactions on this site.

Will the authorities look into this matter atleast now?

Date:29.11.2010
To,

Branch Manager,
Citi Bank,
Indore (M.P)

Subject : Notifiacation of Change in Residential Address.

Ref: Credit Card No. [protected]

Dear Sir / Madam,

This is to inform you that my residential address has been changed from Mr.Prasenjit Ghosh, C/o. Mr. Pradip Kr. Ghosh, P-37 , Bijan Kanan, P.O - Brahmapur, Kolkata - 700096 above mentioned Address.

I hereby request you to consider the same and make necessary changes in your records.
Kindly look into the above mentioned matter and do the needful and obliged.

Please ignore the earlier one.

Thanking You.


Yours’ Faithfully,

Prasenjit Ghosh
Mob. No. [protected]
[protected]

hi ,

i had taken composite loan from citibank ( home loan number 317463)

out of Rs. 1646000 sanctioned i had taken only 7 lakhg rupee . all these days i promtly paid my emi's . now i have rs. 1.41 lakh left over . I wanted to close this money . When i have asked for pre closure letter they have put 2 % on whole amount even which is not dispersed . for 1.41 lakh rupees their pre closure charges are Rs. 25000 . When i asked them they are telling they are charging pre closure chages on the un dispersed amount .

When i took the loan they have sanctioned it at an intereste rate of 9 %. now i am paying 12 % interest .

Plz. let me know is it legal and ethical for a bank to charge pre closure charges on un dispersed amount

my email id is [protected]@yahoo.com

Citibank Ready Cash Personal Loans

Citibank provides Personal loans however same people working in the same company with same salary can get different Rate of Interest, processing fees or preclosure charges. How does that happens? They will offer you a rate of interest but you can get them reduced from the offered amount. Everybody is not aware of that. I opted and got higher rates than my friends got. So got to known how to get that reduced. If you are applying for loans then call me and i will tell you what to do to get it reduced or if you need any other assistance. So far the techniques are provided by the agents who process your files. To reduce the rates you have to get the approval and have to refuse to take the load at the last confirmation which you will receive from Chennai. Then you will be offered lower rates. That is what has been followed by my friends and got benefit.
You may email me at chintan.[protected]@gmail.com if you need any consulation on this.

Not all people know about that RBI has different department called THE BANKING OMBUDSMAN to address such issues.

Hello,
I am Krishna Chaitanya from Bangalore.
I had applied for a Credit Card with Citi Bank a few years ago which I never received it.
However, offlate I have receiving threatening calls from the Recovery Agents abusing me to rapay the outstanding amount on the Credit Card which I never used it.
Since I stopped answering their calls on my Cell phone, they started calling my Office to try and get in touch with me.
I work for a reputed Organization and I dont want to them to spoil my image by making such threatening calls at work.
Please let me know what kind of details would you be needing to further look into this issue as it is very frustrating and embarassing for me to go to work.

Thank you,
Krishna Kalva

i had deposited a cheque of Rs.1,19,400/- bearing cheque no 180746, dated 08.10.10 of IDBI bank for my citi bank credit card dues . it was deposited at citibank, bhubaneswar branch, drop box . till now they have not cleared the cheque . when contacted they are saying that cheque is missing and they have charged a penality for late payment.

Sub:-Application regarding information of rebate on loan.

Dear Sir/ Mam,

With Due respect, wish to state that my name is Manju Devi and I live in Jaipur. My address is MR. RADHEY SHYAM SHARMA, PLOT NO D-43, GANESH NAGAR, JODALA, SIKAR ROAD NO. 14 VKIA JAIPUR. With reference to this letter, I would like to tell that I am the nominee of account no. 701650 (CITI BANK JAIPUR).

The respective account number was held by Late. Mr. Radhey Shyam Sharma.Further, I would like to inform you that he is expired on 20.07.2010. Sir, my husband has died on 20th July’ 2010, during his leaving, he was granted a home loan by your respected bank of amount 607327. Which was issued on 02 April’ 2005 for construction on Plot No. 12, SHEKHAWATI COLONY, JODALA SCHEME VKIA JAIPUR, 302013.

Now I want to repay this loan, hence please intimate whether he insured the loan amount? If no any concession is available in such case for repayment.

I kindly request you to look into the matter personally and reply my query on [protected]@yahoo.co.in as well as hard copy on my residential address at the earliest for further decision in the matter.

Thanking you sir,

Yours Faithfully,


(Manju Devi Sharma)


THIS LETTER IS SUBMITTED TO CITI BANK HO BUT ANSWER IS AWAITED BECAUSE I AM NOT ABLE TO CONTINUE FOLLOW THIS MATTER PLS HELP

CITI FINANCIAL HAS DECLINED TO RENEW MY PERSONAL LAON INSPITE OF CLEAN REPAYMENT RECORD STATING THE REASON THAT IN MY CIBIL CREDIT REPORT THERE WAS SOME ADVERSE REMARKS IN CREDIT CARD DUES. ACTUALLY I OWN CREDIT CARD ISSUED BY MY CANARA BANK WHERE I WAS WORKING. THERE WAS NO DUES PENDING WITH MY BANK. HOW TO CORRECT IT?

Dear Sir,

I have a credit card issued from Citi Bank card no: [protected]. I had taken Loan of Rs 2,19,000.00 in December 2007 with monthly EMI of Rs 6548.00 for 4yrs. I start to pay the EMI of Rs 6548.00 from Checks of my ICICI Account. In Feb 2010 I fill the form to register for ECS clearing for Balance of EMI's and the same has been confiremed by citi bank that your ECS is activated and from Month of april the EMI will we debited through ECS from ICICI bank.

But this will not happened and when I checked the statement of ICICI bank for April 2010 there is no transiction made from Citi bank. Immediately I write mail to customer care of citi bank regarding the reason for no transiction of EMI through ECS.
Citi Bank replied to me that there is issue regarding the ECS registration from ICICI Bank and we sent letter to get the ECS register. After that there is no reply from Citi Bank and when I speak to Citi Bank in June they Asked me to Deposit last three month EMI( April to June 2010) and after that the rest of EMI will be deducted through ECS and I do the same . But again when I checked and found the EMI's are not debited from my ICICI Bank Account.

I again write mail to Citi Bank for the above issues and problem I am facing. First they add late fee and additional service charges and ask me to pay these charges along with previous EMI's. But when I give them details regarding all the communication i had made with Citi Bank they ask me to pay only the EMI's of previous month by cash or check and after that the EMI will be debited by ECS.

But after that I had recevied mail from Citi bank that the your Loan account is pre closed and you need to pay the whole amount at the earliest.

I spoke to Citi Bank and write mails about the problem but they reply we are unable to rebook the loan.

But on 20th Oct 2010 thay debit Rs 14,588.00 from my ICICI Bank account through ECS as minimum payment due against my card out standing balance.

Kindly look in to the matter and help me resolve the issue. I am able to pay only EMI's not the whole amount.
Please refer to the attached all the mails I have wrote and receeived from citi bank .

Thanks

Debabrat Pradhan

[protected]

fromHead Customer Care <head.[protected]@citi.com>
toDebabrat Pradhan <[protected]@gmail.com>

dateFri, Oct 15, 2010 at 6:12 PM
subjectRE:'Citibank=[protected]' Re: Re: RE: RE: Re: Re:'Citibank=[protected]
mailed-byciti.com
Images from this sender are always displayed. Don't display from now on.
hide details Oct 15 (5 days ago)


Dear Mr. Pradhan,

This is with reference to your email dated October 14, 2010 addressed to Head Customer Care.

Our top-most priority is to provide customer satisfaction through outstanding service and ensure that their experience with us is always pleasurable.

We are concerned to note your feedback on your recent experience with us. We regret the inconvenience caused to you.

Basis your representation, we have again reviewed the case facts. In line with the clarifications provided earlier, we regret our inability to accommodate your request.

To date, the outstanding in your card ending 6008 is Rs. 90,155.03.

Incase you wish to avail Settlement towards the card account, please contact our Officers at # [protected] between[protected] hours Monday to Friday) for further assistance required for the card account. Our officer will be glad to assist you.

We assure you of our best attention at all times.

Sincerely,

S Lakshmi
Manager-Customer Care

-----Original Message-----
From: Debabrat Pradhan ([protected]@gmail.com)
Date: Thursday, October 14, 2010 10:20 AM
To: Head Customer Care (head.[protected]@citi.com)
Subject: Re: Re: RE: RE: Re: Re:'Citibank=[protected]

Dear Madam,

This is to inform you that at Present I am not in situation to pay the whole amount in one lot as mentioned in your mail.

I only pay it through EMI of Rs 6548.00 every month as per terms agreed during approval of Loan.

Once Again I remind you that the delay in payment is not my fault which is already agreed by Citibank. Please refer to the earlier mails for any clarifications.

Thanks

With Regards

Debabrat Pradhan

On Tue, Oct 12, 2010 at 6:14 PM, Head Customer Care <head.[protected]@citi.com> wrote:

Dear Mr. Pradhan,

This is with reference to your email dated October 07, 2010 addressed to Head Customer Care.

We are concerned to note your feedback on your recent experience with us. We regret the inconvenience caused to you.

As confirmed earlier, the loan of Rs. 219,000.00 availed in your card ending 6008 has been pre-closed as we have not received the payment towards the card account for a considerable period of time.

Based on your request we have again reviewed our records and would like to inform the following.

We regret our inability to re-book the loans availed in your card account.

To date, the outstanding in your card ending 6008 is Rs. 90,155.03.

Please contact our Officers at # [protected] between[protected] hours Monday to Friday) or mail to c.l.[protected]@citi.com for further assistance required for the card account. Our officer will be glad to assist you.

We assure you of our best attention at all times.

Sincerely,

S Lakshmi
Manager-Customer Care


Original Message-----
From: Debabrat Pradhan ([protected]@gmail.com)
Date: Thursday, October 07, 2010 11:08 PM
To: Head Customer Care (head.[protected]@citi.com)
Subject: Re: RE: RE: Re: Re:'Citibank=[protected]'PersonalLoan SECURE SECURE

Dear Madam,

With reference to your email dated Oct 05 2010, the loan has been preclosed from your side.

Since during the last few months the delay in payment toward the outstanding amount is not my fault which will be clear if you refer to earlier mail records.

During this period I have made payments to the bank against Card out standing dues after discussion with Citi bank and assurance given by bank that after paying the amounts the next EMI installment will be debited through ECS.

However for the balance out standing amount I will be able to pay by EMI option only. So I request you to continue the Loan out standing through monthly EMI's.

So Please confirm the same at the earliest. Also I am in process of getting details from my banker regarding issues pertaining to ECS registration.

In the mean time I will pay the installments by Checks till the registration of ECS.

Please comeback at the earliest.


Thanks

With Best Regards

Debabrat Pradhan

[protected]
[protected]


On Tue, Oct 5, 2010 at 3:31 PM, Head Customer Care <head.[protected]@citi.com> wrote:

Dear Mr. Pradhan,

This is with reference to your email dated September 23, 2010 addressed to Head Customer Care.

We are concerned to note the feedback on your recent experience with us. We regret the inconvenience caused.

We are in receipt of your payment of Rs. 19,650.00. This credit reflects in your 2010 statement.

We have already reversed the Interest Charge of Rs. 941.74. This reversal reflects in your September 2010 statement.
With a commitment towards greater customer satisfaction we have reversed the Over the Credit Limit Charge of Rs. 500.00. The corresponding service tax will be automatically reversed. The above reversal(s) will reflect in your October 2010 statement.

Your ECS payment for Rs. 20,304.11dated September 16, 2010 has been returned by your bankers for the financial reason ' Mandate not registered '.

Our records indicate that we have received the ECS mandate towards Total Amount in your card ending 6008 with M/s. ICIC Bank.

As per process, on receipt of the ECS mandate towards the card account, the two letter will be generated:

1. one letter will be sent to card number confirming the ECS registration.
2. another letter will be sent to respective bank to maintain the ECS at their end.

We are concerned note that your bankers have not received the same. We have resent the copy of ECS mandate to your bank through Blue Dart Courier vide Airway Bill Number [protected] on September 20, 2010. We request you to contact your bankers and register the same in your bank account to avoid future bounce.

We have not received any payment towards the dues in your card for a considerable period of time.

As a consequence, the loan availed in your card ending 6008 has been preclosed.

When the loan availed in the card account is preclosed, the following charges are applicable.

- Balance Principal Outstanding - Rs. 86,821.53
- Prepayment charges @3% on the outstanding principal - Rs. 2,604.64
- Interest for the trailing period, ie number of days between the last EMI billed date and the date of closure of the loan. - Rs. 1,374.67
- Service Tax @10.30 % on the Preclosure Charge. - Rs. 268.28.

We regret our inability to rebook the loan preclosed in your card account.

As on date, your card account reflects an outstanding of Rs. 90,706.53.

We request you to please the make the payment towards this amount.

If you wish to settle your card account, please contact our officer at[protected] (Will be active between[protected] hours Monday to Friday) or email at c.l.[protected]@citi.com. Our officer will glad to assist you in this regard.
We assure you of our best attention at all times.

Sincerely,


S Lakshmi
Manager - Customer Care

We trust we have addressed your query to your satisfaction. In case you are not satisfied with the resolution provided, please feel free to escalate to our Grievance Redressal Officer at [protected]@citi.com



We welcome your feedback about this query resolution experience. To share your feedback, Please visit: https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm

Citibank India has been awarded the "Best Consumer Internet Bank 2009" by Global Finance. Log-on to https://www.online.citibank.co.in/ and experience the convenience today!
"The information contained in this message is confidential and intended only for the use of the individual or entity identified. If the reader of this message is not the intended recipient, any dissemination, distribution or copying of the information in this message is strictly prohibited. If you have received this message by error, please notify the sender immediately."

-----Original Message-----

From: System Adminstrator
Date: Thursday, September 23, 2010 05:55 PM
To: head.[protected]@citi.com (head.[protected]@citi.com)
Cc: head.[protected]@citi.com (head.[protected]@citi.com)
Subject: Re: Re: 'Citibank=[protected]' Personal Loan

Dear Sir/Madam,

Thanks for your reply.

As per my discussion over phone today with Mr Gaurav of City Bank it
is clear that three installments are due till date i.e. (* From July 2010 to
Sep 2010*).So total amount which I has to pay is of *Rs 19,644.00* with out
any late fee,etc.

However inspite of 20th Sep-2010 Mail ,the bank had never ask me to contact
with my banker for registration of ECS, also Citi bank confirmed me about
the registration of ECS and no need to pay installment through checks from
April-2010 onwards.Further when I make a call to bank at end of June 2010,
they asked me to make payment of Rs 20,000.00 to complete the out standing
dues and then from July-2010 onwards the installment will be taken by
ECS,but till date the ECS is still not activated and bank had also not made
any communication regarding the issue until unless I will initiate by
writing mail to you.

So I only pay *Total Amount of Rs 19,644.00* toward my Installments for last
three month. Any penalty or late fee will be not attributable to me as this
is not my fault any were.

So I request you to kindly made arrangements to make the reversal of late
fees and other charges from my account.

Note: (After paying the above amount the total 33 Installments will be
completed out of 48 installments any only 15 installments were left.)

Thanks

With Best Regards

Debabrat Pradhan







On Mon, Sep 20, 2010 at 5:50 PM, Head Customer Care <
head.[protected]@citigroup.com> wrote:

> *Dear Mr. Pradhan,*
>
> This is with reference to your email dated September 19, 2010 addressed to
> Head Customer Care.
>
> We are concerned to note your feedback on your recent experience with us.
> We regret the inconvenience caused to you.
>
> Our records indicate that your ECS payments towards your card account was
> returned unpaid by your bankers.for the reason " Mandate not registered ".
>
> Based on your complaint we have taken up the matter with the concerned unit
> and sent the copy of the ECS mandate to your bankers through Blue Dart
> Courier vide Airway Bill # [protected] on September 20, 2010.
>
> Please contact your bankers and request them to register the same in your
> savings account to avoid the future bounces in the card account.
>
> If there is anything else that we could help you with, please contact us
> via our Customer Access Points:
>
> [protected]@citi.com or log into Citibank online or our executives at
> CitiPhone banking are always at your service.
>
> We assure you of our best attention at all times.
>
> *Sincerely,*
> **
> *S Lakshmi*
> *Manager-Customer Care*
> **
> We trust we have addressed your query to your satisfaction. In case you are
> not satisfied with the resolution provided, please feel free to escalate to
> our Grievance Redressal Officer at [protected]@citi.com
> **
> *
>
> *
> **
> *We welcome your feedback about this query resolution experience. To share
> your feedback, Please visit: **
> https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm
> *<https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm&...⇄
> *
>
> Citibank
> **India has been awarded the "Best Consumer Internet Bank 2009" by Global
> Finance. **Log-on to https://www.online.citibank.co.in/ and** experience
> the convenience today!*
> **
> "The information contained in this message is confidential and intended
> only for the use of the individual or entity identified. If the reader of
> this message is not the intended recipient, any dissemination, distribution
> or copying of the information in this message is strictly prohibited. If you
> have received this message by error, please notify the sender immediately."
>
>
> -----Original Message-----
> From: Debabrat Pradhan ([protected]@gmail.com)
> Date: Sunday, September 19, 2010 09:40 AM
> To: head.[protected]@citi.com (head.[protected]@citi.com)
> Cc: head.[protected]@citi.com (head.[protected]@citi.com)
> Subject: Re: 'Citibank=[protected]' Personal Loan
>
>
>
>
> Dear Sir/Madam,
>
>
>
> This is in reference to payment of loan installments which has to be done
> through ECS system. The ECS is activated by me since 18th Feb 2010, which
> is very well clear to the bank, but as per last few mails there is some
> issues regarding ECS payment. Please refer to the earlier mail history below
> for your reference.
>
>
>
> However referring to the earlier mails and a recent discussion with
> customer care executive over phone, still I am unable to know why the
> payment of installments is not yet started till date through ECS. Also there
> is no further communication from bank regarding any further assistance
> required from my side. So this is to request you to kindly look in to the
> matter and get the issue resolved at the earliest.
>
>
>
> During last discussion over phone with your executive the out standing
> balance is also not matching with the amount as per my records. So please
> check and confirm the outstanding amount which has to be paid.
>
>
>
> For your reference following are the last two payments which are made by me
> through check:
>
> a).Payment of Rs20000.00 via check no. 393375 dated: 08/07/2010 (ICICI
> Bank)
>
>
>
> b). Payment of Rs6548.00 via check no. 393373 dated:20/03/2010(ICICI Bank).
>
>
>
> Hoping the above informations will help you to fix the issues pertaining
> to the above subject. So please comeback at the earliest.
>
>
>
> Please contact me for any clarrifications or assistance.
>
>
>
> Thanks
>
>
>
> With Best Regards
>
>
>
> Debabrat Pradhan
>
>
>
> [protected]
>
>
>
> [protected]
>
>
> On Mon, May 17, 2010 at 5:49 PM, Head Customer Care <
> head.[protected]@citigroup.com> wrote:
>
>> *Dear Mr. Pradhan,*
>> This is with reference to your email dated May 11, 2010 addressed to
>> Head Customer Care.
>>
>> We regret that your recent contact with us did not elicit a satisfactory
>> response.
>>
>> Our records indicate that you have maintained ECS instruction towards the
>> payment of your card account.
>>
>> In your case we find that your ECS payment of Rs. 6,547.00 made on March
>> 13, 2010 was returned unpaid by your bankers with reason: MANDATE NOT
>> REGISTERED.
>>
>> Hence the total amount due for the month of April 2010 was Rs. 13,185.15.
>>
>> Based on your communication, we have taken up the matter with our
>> concerned unit and have shared the concern raised by you.
>>
>> We wish to inform you that after maintaining the ECS from our side we
>> send a letter to the customer bank to register the ECS at their end.
>>
>> If the ECS was not registered in you bank then the payment will be
>> rejected with reason: MANDATE NOT REGISTERED/RECEIVED.
>>
>> We have again presented the ECS for Rs. 13,177.19 towards the card payment
>> in your account.
>>
>> We would like to clarify that registering the ECS in your saving account
>> needs to be done at your bank end.
>>
>> We had again sent letter to your bank through Blue dart courier vide
>> airway bill # [protected] to register the ECS at their end to avoid future
>> bounces for this reason.
>>
>> If there is anything else that we could help you with at this juncture,
>> please contact us via our Customer Access Points:
>>
>> [protected]@citi.com or log into Citibank online or our executives at
>> CitiPhone banking are always at your service.
>>
>> We assure you of our best attention at all times.
>> **
>> **
>> *Sincerely,*
>> ****
>> *S Lakshmi
>> Manager - Customer care
>> *
>> **
>> *We welcome your feedback about this query resolution experience. To
>> share your feedback, **Please visit: **
>> https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm
>> *
>>
>> ***
>> Citibank** India has been awarded the "Best Consumer Internet Bank 2009"
>> by Global Finance. **Log-on to https://www.online.citibank.co.in/ and** experience
>> the convenience today!*
>>
>> "The information contained in this message is confidential and intended
>> only for the use of the individual or entity identified. If the reader of
>> this message is not the intended recipient, any dissemination, distribution
>> or copying of the information in this message is strictly prohibited. If you
>> have received this message by error, please notify the sender immediately."
>>
>>
>> -----Original Message-----
>> From: Debabrat Pradhan ([protected]@gmail.com)
>> Date: Tuesday, May 11, 2010 11:58 AM
>> To: head.[protected]@citi.com (head.[protected]@citi.com)
>> Subject: Fwd: 'Citibank=[protected]' Personal Loan
>>
>> Dear Sir/Madam,
>>
>> Referring to the last mail received from you,ECS payment for Rs. 6,547.41
>> was executed in the March 2010 statement, as there is NIL Outstanding in
>> the card account for the March 2010 statement. Hence the ECS payment was not
>> executed for the same. Since the payment made by me for this month EMI is
>> through Check,but my concern is for the installment through ECS which has to
>> be executed in the month of April-2010 and now for the month of May-2010.
>>
>> No such instalment has been executed in the month of April - 2010 and
>> May-2010 till date. So kindly let me know the exact reason for the same.
>>
>> I hope this will help you to understand my concerns.
>>
>> Presently I am out side India,so this will difficult for me to speak to
>> customer care over phone,so request you to kindly provides the details
>> through mails.
>>
>> Thanks
>>
>> With Best Regards
>>
>> Debabrat Pradhan
>>
>>
>>
>>
>>[protected] Forwarded message[protected]
>> From: Head Customer Care <head.[protected]@citigroup.com>
>> Date: Tue, Apr 20, 2010 at 7:14 PM
>> Subject: RE:'Citibank=[protected]' 'Citibank=[protected]' Personal Loan
>> To: Debabrat Pradhan <[protected]@gmail.com>
>>
>>
>> *Dear Mr. Pradhan,*
>>
>> This is with reference to your email dated April 20, 2010 addressed to
>> Head Customer Care.
>>
>> It is our constant endeavor to provide quality service to the card
>> members.
>>
>> Our records indicate that you have availed the loan of Rs. 2,19,000.00 in
>> your card ending 6008 on December 10, 2007 for the tenure period of 48
>> installments and the EMI amount of Rs. 6,548.00 has been billed to the card
>> account every month.
>>
>> We would like to inform that your card ending 6008 has been registered for
>> receiving the ECS payment facility for Rs. 6,548.00 as Fixed amount Due
>> billed to the card account.
>>
>> Accordingly the ECS payment for Rs. 6,547.41 was executed in the March
>> 2010 statement.
>>
>> Please note that there is NIL Outstanding in the card account for the
>> March 2010 statement. Hence the ECS payment was not executed for the same.
>>
>> If there is anything else that we could help you with, please contact us
>> via our Customer Access Points:
>>
>> [protected]@citi.com or log into Citibank online or our executives at
>> CitiPhone banking are always at your service.
>>
>> For security reasons, we do not disclose the amount outstanding
>> clarification received through unregistered email address.
>>
>> Hence, we request you to come through CBOL . Alternatively, You can
>> contact the nearest Citiphone Banking and our officers will be glad to
>> assist you.
>>
>> We assure you of our best attention at all times.
>>
>> *Sincerely,*
>> **
>> *S Lakshmi*
>> *Manager-Customer Care*
>>
>> "The information contained in this message is confidential and intended
>> only for the use of the individual or entity identified. If the reader of
>> this message is not the intended recipient, any dissemination, distribution
>> or copying of the information in this message is strictly prohibited. If you
>> have received this message by error, please notify the sender immediately."
>>
>>
>> -----Original Message-----
>> From: Debabrat Pradhan ([protected]@gmail.com)
>> Date: Tuesday, April 20, 2010 04:42 PM
>> To: head.[protected]@citi.com (head.[protected]@citi.com)
>> Subject: 'Citibank=[protected]' Personal Loan
>>
>> Dear Sir/Madam,
>>
>> This in reference to change in mode of payment for EMI of Personal Loan
>> against credit card No. [protected], Name DEBABRAT PRADHAN of Citi
>> Bank.
>>
>> I have requested to debit the Monthly EMI for Personal Loan from my ICICI
>> Bank account as Electronic Clearance Service (ECS) for which I had courier a
>> filled form to Chennai office. After few days I confirmed the activation of
>> Electronic Clearance Service (ECS) by your Customer care executive over
>> phone,as per him the same had been activated from 18th Feb 2010 and the ECS
>> payment will be debited from my ICICI Bank Account will be starts from April
>> 2010 onwards.
>>
>> But as per the my Bank statement for April 2010 till date no such payment
>> will be debited form my account. So kindly look in to the matter and debit
>> the Loan EMI amount of Rs 6548.00 from my account at the earliest.
>>
>> Thanks
>>
>> With Regards
>>
>> Debabrat Pradhan








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Select multiple conversations at once – check the first, then press shift and check the last.You are currently using 525 MB (7%) of your 7510 MB.Last account activity: 6 hours ago at IP 115.184.51.206. DetailsGmail view: standard | turn on chat | turn off buzz | older contact manager | basic HTML Learn more©2010 Google - Terms - Privacy Policy - Buzz Privacy Policy - Google Home

Dear sir/ma'am,

I had an account with Citibank since 2008 with account numbers ER [protected] and [protected]. During my services in Citibank (back office), the company was sold of to TCS (Tata Consultancy Services) and after I quit TCS Eserve Ltd. on May 2009, I decided to close my account with Citibank which was now a part of TCS.
Therefore, when I asked my provident fund to be credited to my Citibank account which was Rs. 9,800/-, it almost took a year for them to do that and it was finally credited around March 2010, though I sent the necessary documents regarding to the closing of my Citibank account even through registered post.
I then decided to end the whole account with Citigroup and transfer all my funds which was there with Citibank (which was Rs. 35,116.25) to my Bank Of India account Noida, sector-9 branch, and thus on 21st April 2010 I closed my account with Citigroup telling them to transfer my amount with them to my account with Bank Of India branch in Noida, sector-9 but still nothing has been done with regard to this.
I sincerely hope that you will take necessary action against this and also allow me to get suitable compensation as I have lost interest on the amount on the fixed deposit because of this unnecessary delay.

Thanking you,

Yours truly,
Shailesh

Instead of withdrawing minimum payment from my savings account as authorized for my CC payment, Citibank credit card division withdrew all available funds in my savings account without any prior notification. This led to my other issued checks on the verge of bouncing. My CC account was in good standing and no payment was ever missed or delayed as I had standing instructions. I was out of the Country travelling and saw a zero balance note on my savings bank account and that is when I called Citibank but three associates hung up on me – Pradeep Bora, Gaurav Kansal and a supposedly Sr. officer John from Chennai.

This is extremely frustrating and pathetic state of service and fooling of customers. This is misuse of consumer authorizations and Citibank should be sued for such practices.

KRITEE SACHDEVA

Respected Sir,
I had Credit card of no:[protected]. which was closed on 15 April 2009 and as per he letter received from Ciibank there are no dues outstanding on my credit card. I had applied for Personal Loan with Fulleron India and it was rejected as Write off on my credit card.
So o avoid further rejecion I would like to gt my Cibil Cleared.
Following are me details:
Name:Meenakshi Jinde
Address:S.no:557/A/1/A,...

I availed a cash loan facility from City Financial and settled the account in 29th September 2009 but still CIBIL shows the balance amount. Today I collect the NOC from Amritsar. The detail of A/C is given below :
Reference No.8951088 A/C Bhupinder Pal Singh.So please delete my name from the CIBIL and inform me. I shall be very thankful to you.
Email ID: [protected]@yahoo.co.in
Er.Bhupinder Pal Singh

I had applied for credit card of Citi bank looking into the benefit and saving on Petrol cost. But bank rejected my application.
Comments from bank are " Date :[protected]:36:02.0Ref no :[protected](Please mention this in all correspondence) Dear <Name> Thank you for your application for a INDIANOIL CITIBANK TITANIUM CREDIT CARD We have reviewed your application. We regret to inform you that we are currently unable to approve your application for a Citibank Card, as feedback from Credit Bureau of India Ltd (CIBIL) does not meet our minimum credit criteria. Please note this does not mean negative credit feedback."

Please help me to know the reson.