[Resolved] Citibank Credit Card — Misuse of my credit Card online | |||
Two online transaction for Rs 9999 each using my credit card details was made on the web. i received an alert SMS for the same, as i had not done these transactions i was shocked and immediately called up citibank and informed them about this fraud transaction and requested them to hold the transaction. but the bank did not take any preventive action and the transactions were debited to my card when i requested them to take action they asked me to file a police complaint which i did and now after two months they are saying that it was legitimate transaction and i have to pay. Was this information helpful? | |||
Complaint marked as Resolved
i had visa protect password hence i questioned the bank how can the bank allow transaction with date of birth when password protection is available on the card. they should have declined the transaction. then they asked me to file a complaint with the police and the scanned copy was send to the bank and then they reversed the amount. | |||
 3 Comments | |||
Comments
DEAR CITIBANK CREDIT CARD DVN.,
On Oct 20, 2018 I received an alert message saying that "Rs.3499.00 spent on my Card xxxxxxxxxxxxxxxx at CITRUS PAY MCAFEE was processed without PIN/OPT as prescribed by RBI. Available balance limit is Rs xxxxxxx " Since I was shocked the alert, presuming it might have a fraud, I tried to contact you thru email/web- contact etc., as presently in I am in USA and contacting on phone was possible. Even I mailed to CITRUS questioning on the authority of drawing my money without my consent. However there was no response from both of you instead you have sent me your monthly statement including above fraud amount. Now, I realized that this is a possible fraud jointly operated by you and CITRUS.
I therefore request you to kindly return the above illegal payment processed to my credit card account and cancel my credit card immediately as I have no trust in your card any more. In case If there is no response from you I may have to approach consumer protect authority to do the needful.
REGARDS,
ABOOBABKAR I NANGOLI
[protected].
On Oct 20, 2018 I received an alert message saying that "Rs.3499.00 spent on my Card xxxxxxxxxxxxxxxx at CITRUS PAY MCAFEE was processed without PIN/OPT as prescribed by RBI. Available balance limit is Rs xxxxxxx " Since I was shocked the alert, presuming it might have a fraud, I tried to contact you thru email/web- contact etc., as presently in I am in USA and contacting on phone was possible. Even I mailed to CITRUS questioning on the authority of drawing my money without my consent. However there was no response from both of you instead you have sent me your monthly statement including above fraud amount. Now, I realized that this is a possible fraud jointly operated by you and CITRUS.
I therefore request you to kindly return the above illegal payment processed to my credit card account and cancel my credit card immediately as I have no trust in your card any more. In case If there is no response from you I may have to approach consumer protect authority to do the needful.
REGARDS,
ABOOBABKAR I NANGOLI
[protected].
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this is Mohan till date i am not recevied my new CITI CREDIT CARD From BLUEDART COURIER i am lot of time inform to courier call center regarding before courier person call to me and i given the my office Adders also, thursday i am going to vocation tour for other state then how can i collect my card please help me,
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