[Resolved]  Citibank - Home Loan — Fixed interest rate changed to floating

Address:Mumbai Suburban, Maharashtra

Citibank has been very sly on the home loan they sold us. The loan was on fixed interest scheme, but the Citibank authorities have cancelled 'fixed' on the application and terms and conditions document and have been charging floating interest rates. As a result, the EMI amount keeps changing every month. Citibank officials refuse to acknowledge, admit or even given in writing whether the home loan is on fixed or floating rate.
For the longest time, they refused to explain why this was the case. Also they never sent periodic statements on payments made/received, balance, etc. After very many calls and letters and reminders have they started sending loan statements.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Citibank — home loan intrest rate

Respected Sir/Madam

I have taken a loan from citi bank under a/c no 1502383 of rs.800000/-on 21st june 2006 at the rate of 9.5% p.a
Within a period of two year the rate of intrest has incresed DRASTICALLY form 9.5% to 13.25% That comes arond more than 40%
and after repeated reminders and complaints they agreed at 12.75% from 1st april 2009

Although our finanace minister as well as RBI direction to amend/reduce the rate of intrest on home loan in this period of recession and tough time.

Still i am unable to under stand how the bank in taking much more intrest rate from compare to other banks such as SBI at the rate of 9.5% appx.

pls advice and check from ur end

NAVRATAN MAL BAID
8/1 LAL BAZAR ST.3RD FOOR
KOLKATA-700001
PHNOE:[protected]
sir, i am p.udayakumar loan a/c 413924 citibank as sanctioned housing loan on november 2004 for 21.7 lakhs 7.5% p.a. for 240 months emi 17481.00, for loan against land and construction but dispersed only 16 lakhs and said 5.7 lakhs will be given later. and i have been paying emi regularly and paid 9 lakhs in between and when i asked about the balance amount of 5.7 lakhs bank refused to give it. and now i prefer to close my loan amount but the bank people are putting penalty of 2% on 5.7lakhs. but they have collected emi for 21.7 lakhs tilldate[protected]. when i asked about this no one is responding correctly.
so i request you to advice me what shall i do in this regard.
p.udayakumar
[protected]

Citibank — did not explain charges while selling investment product

To make some investment I called Citibank Wealth Advisor Nitin Arora who made me purchase Birla Sunlife ULIP without explaining its charges pattern.First year policy charged 65% of premium paid. When I tried to contact Nitin to ask for clarification,he was never contactable.

Citibank — rate of home loan

I availed a Citi Home Loan and had asked for a downward revision of the rates by 1% as they were charging me higher than comparable loans to other customers. They agreed orally to reduce it provisionally by 0.5% and also said they will send a letter to that effect. He also promised a 0.75% reduction in writing.

Two weeks later another rep called me for a rate hike of 1.75%!! Several Citi / TCS e-serve employees called me over the last 3 or 4 weeks asking for confirmation to increase the EMI. I have asked for a foreclosure and they are still calling me for increasing the EMI. Is there not a review mechanism. RM, M, SM and many more designations have spoken to me without understanding the real issue.

Its time i got Citi out of my life.

Citibank — Home Loan Interest Rate

My Home Loan A/c No. 912561,
Please see how CITIBANK taking Interest on Home Loan ( 11.50 % )as others bank charged for 9.5 to 10.75 % Maximum.
Sunil Dixit
020 [protected].

telemarketing call for cedit card

constant calls from [protected], [protected] trying to see citi credit cards during work hours

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1860
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information