Citibank Complaints & Reviews

Dated : 25th Jan 2012

Nodal Officer
Citi Bank - India


Sub : Fraud Activity done by Citi Bank in my Suvidha Premium Account No.:542xxxxxxx222

Dear Nodal Officer,

I am holding Premium Suvidha Account with you and mu account details are as follows

Name : Dinesh Gupta
Suvidha Premium Account No.:542xxxxxxx222

This mail is regarding some fraud activity done by Citi Bank and for that I am going to file FIR Against Citi Bank and writing to RBI and will going to file a case with consumer court, by this way Citi bank is using their customers money.

This email I am writing as i have proper evidence that Citibank did some fraud activity with my account and used my money too because of that I was unable to use my own money for some special purpose.

1. On 4th Jan 2012 I got email from Citi Bank stating:-

• As on 03-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.

According to this statement on 4th Jan 2012 i can withdraw Rs 312147.63. from my account

2. On 5th Jan I got my account statement by email where my balance was:-

• In statement CLOSING BALANCE was INR 444511.62 which is including the US$2500 and INR amount of this will come to my account if Citi Bank get payment of this US$2500 physically.

3. On 8th Jan 2012 I got email from Citi Bank stating:-

• As on 07-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.

It means the Cheque o[censored]S$2500 was not cleared and because of that my statement dated 4th Jan was showing balance....... and final withdraw is Rs 312147.63.

4. On 15th Jan 2012 I got email from Citi Bank stating:-

• As on 14-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.

5. On 18th Jan 2012 I got email from Citi Bank stating:-

• As on 17-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 690473.1. You can withdraw upto Rs 311798.1.

Here i can see that I can withdraw Rs. 311798.10 from my account. but the amount 690473.1 is showing because of 3 cheque deposited, but actual withdrawal balance is Rs 311798.1.

Page - : 2 : -


6. On 21th Jan 2012 I got email from Citi Bank stating:-

• As on 20-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 478023.1. You can withdraw upto Rs 99348.1.

Here I am shocked to see the total actual withdrawal balance Rs 99348.1. As my Rs. 212450 missing from my account.

Just to understand this I called toll free number and spoke to Ms. Shriuti who told me this is the actual balance Rs 99348.1 i have in my account and this is because of 3 x $2500 cheque deposited. I tried to explain her that see 18th Jan message where after depositing 3 cheque bank saying " As on 17-JAN-2012, balance in your A/C No. XXXXXX0222 is Rs 690473.1. You can withdraw upto Rs 311798.1" which means on 17th I can withdraw Rs. 311798.1, so where is my Rs. 40,000 which was deposited on 19th Jan in Nehru Place branch and on 20th I got sms that my total withdrawal balance is 351798.1. she was failed to make me understand, I know she know where is the mistake in total.

After this I visit Nehru Place brand met Mr. Anshul who asked me i must take a statement first to understand that there is no error in this when I make his understand about problem, he asked me to meet Mr. Rakesh in Nerhru place branch. This person understood all and said give me some time to understand about this and to make a complaint about this mistake.

I want to take a legal action against bank as this is big mistake bank did, even after having sufficient money in my account i was not be able to use it. And I want to understand why Mr. Anushul in Nehru place branch and, Ms. Shruti was trying that nothing is wrong in my account and balance, whereas Mr. Rakesh in same branch Nerhru place brand understood my problem and told me it balance will come for sure in my account on 24th Jan eveninng.

I am going to give this matter in media as also to RBI too, I am sure this way Citi bank must be using customers money for their own use.

Mr. Rakesh from Nehru Place branch promised me that he will surely escalate this problem with concerned department and will surely give me reply about this personally too.

Regards

Dnesh
G.M.- Sourcing
SWISS MILITARY LIFESTYLE PRODUCTS PVT. LTD.
W-39, Okhla Ind. Area, Phase-II, New Delhi -110020
Tel: +[protected], Fax: +[protected]
Mobile: +91-[protected]

C.C.:

1) Citibank N.A., Ground, Nehru Place, New Delhi. Fax:[protected] Kind Attn : Mr. Rakesh / Mr. Anushul
2) Citibank N.A., 124, Connaught Circus Fax:[protected] Manager Customer Relation
3) Citibank N.A., 163, Anna Salai, Chennai - 600 002, Fax:[protected]

All Relevant Proof enclosed showing all details mentioned in this email.

I had 4 citibank credit cards. Due to my business loss i was not able to pay the cards dues. After 4 to 6 months bank came for a settlement with a discount amount. In 2009 sep i paid that amount. They told me that they will remove my name from cibil regarding the citibank payment. But now i checked my cibil report, report shows that written off (settled). how can it will removed from my cibil.please clarify

Dear Sir,

I have taken a Personal loan from Citi Finance in Jan’09 for Rs 1.5 Lac for my marriage held on Feb’09. But Citi financial forced me to take ULIP(United linked insurance plan) from Bharti Axa Life for Rs 25k yearly, conditioning that they would only approve loan then when I signed the insurance policy. I that time signed all the docs because I was needy that time. I have been regularly paying PL EMI +Bharti axa life yearly premium but now I want to discontinue the policy as its now out of locking period i.e. 3 years old now. But now bharti axa is giving me only Rs 40k for the amnt I have paid to them is Rs 75k in 3 years.
Its only because of Citi finance who had forced me to take this policy 3 years back.Citi finance may have been doing the same practice with all those needy customers who have taken loan from them
If I break the policy I will have a loss of Rs 35k which I am occurring due to citi finance.
I hereby request you to pls take necessary action against Citi finance who is cheating with the customers on the ground of their financial need.


I am providing you the complete address of citi finance from where I had taken a loan along with bharti axa policy loan plus citi finance loan account no for your ready reference.
Customer Correspondence Unit, Citi Financial,
2, LSC, Pushp Vihar,
New Delhi - 110062
Citi fin loan account no 15776804
Bharti axa policy no [protected]

Thanks,
Anand Parchha
A-92, chhatar pur enclave phase-II,
New Delhi- 110074
Cont No [protected]

Dear Sir,
MY CREDIT CARD NUMBER IS [protected]
For the month of 13/08/11 to 12/09/11 I received a bill from Citibank (credit card) for which I was charged CPP ASSISTENCE & TRANSACTION FEES of Rs(1145+99).
I was been told that I wont be charged for the CPP assistance but still I was charged.
So I told Citi Bank that I was been told that it was for free & so I won’t pay the bill.
As a result they told me that the bill would be revised and I want be charged for anything.
My complaint number for this complaint ws-[protected]
On 13/09/11-12/10/11 I again received the Citi Bank credit card statement on which my CPP assistance was not reversed but instead I was charged with more late payment fees + interest on late payment fees (300+38) making my bill of Rs1626.57.I again made a complaint on which I was assured that in the next bill everything will be reversed and I need not pay a single Rupee
My complaint number for this complaint was[protected]
On 13/10/11-13/11/11 I received another Citi Bank statement on which some amount of my CPP assistance was reversed and my late payment fees was reversed but again I was charged with new late payment fees .when I again called up I was been told that you again need not pay anything right now and your matter will be taken up , & all your calls will be checked & if we were been told that CPP assistance was free than you wont be charged anything .(I WAS BEEN TOLD THAT A PERSON FROM CITI BANK WILL INFORM ME )
My complaint number for this was -6906
On 14/11/11-12/12/11 I again received Citi Bank card statement on which I was again charged late payment fees + interest making my total amount due of Rs1433.21/-.i again made a complaint on which I was been told that by 21/12/11 they would let me know the status whether I had to pay or not.
As I did not receive a call on 21/12/11 I again called on 23/12/11 on which I was told by 25/12/11 the will let me know whether I have to pay or not.
My complaint number for this complaint was 3574
Than suddenly on 12/1/12 I got a call from Citi Bank that I will have to pay the amount & more late payment fees will be charged to you As a result I asked them to cancelled my Citibank card as a result they gave my cancellation number which is 318458 .when I asked whether I could here the tape they said it is not possible.

My only problem is that
1. if I was to pay part payment on my CPP assistance why was I not told on my first complaint and was told on my third complaint
2. why I should pay late payment fees & interest there on as I was been told that I will get a reply in two days , which they failed to do so. Clearly a mistake on their part
3. when asked to listen to the tapes why was I denied as clear violation of right to information act


We are making a payment only that no further late payment fees and interest is charged to me

I am writing this letter in confidence that some action will be taken against such injustice and I will be re-imburse for the extra amount paid by me



Atul.P.Shah
[protected] / [protected]
[protected]@gmail.com

Sir, I am Phillips Joseph, My credit card No. [protected], As we are employed, My two statements sent by courier from your end have been returned. I have received the message on my mobile to confirm the address on your Customer Care No. Yesterday I have tried, I was not successful in confirming the same. Now I am confirming by this e-mail that I am living at the same address for the past 25 years and will continue till my last, as it is my own house.
Further, If you would like to send my statements by e-mail it will be fine, which will avoid all these hassles. OR if you have to send any correspondence by post/courier, please mention the delivery time as after 5.00 pm by which time my wife will be at home and she will receive the same.
please do oblige.

P. JOSEPH. #. 14, 3RD CROSS, VITTAL NAGAR, CHAMARAJPET, BANGALORE - 56 00 18

I request CIti bank to refund my amount deducted for failed transaction from indian railways.
Please do it as soon as possible.

transaction details are as follows:
Ticket History
Pnr Number: 0
Transaction ID: [protected]
Train No: 14888
Train Name: BARMER KLK EXP
From Station: (JU)
To Station: (CDG)
Date Of Journey: 22-Jan-2012
Class: SL
Boarding: (JU)
Resv Upto: (CDG)
Date Of Booking: 24-Dec-2011
Total Fare: Rs 1864.00

Refund Details
Payment Not Received From Bank

sir

I have take person loan received from Citi bank for the year 2007 Loan no. LCA CXO 3778091
I have suffering from civil problem in personal loan.
Please remove my name from civil

I will applied new personal loan and any problems in my side, said apologies.

thanking you

regards
satish

hello

i am using citi bank debit card ([protected])as well as credit card ( [protected]).
i have choosen an option that automatically deducts the minimum amount due of my credit card bill from my debit card.
and this month, the last due date of paying the credit card bill is 28th of Nov 2011. but today, 27th of Nov 2011, citi bank has deducted Rs 1196.93 from my debit card, and it shows the date of 28th Nov 2011. where as i have already paid the total amount to citi bank. the citi bank is deducting the minimum amount on 27th of Nov 2011 and showing the transaction date as 28th Nov 2011.
please help me out in getting the deducted money 1196.93 back.

Attachment: transaction snap shot is attached
thankyou

Dear Sir,

By a proper prodedure I had clsed my Citi Bank Card around[protected]. Now after 15 years when i wanted to be a guaranteer to my sond'loanto SBI, the bank got my name under black list by Citi bank. The Citi Bank when asked says to give some no. either SBI report or Old credit card no. Both of which I dont have.

To remove my name from the list what should I do ? Pl. guide.

yours faithfully,

Mukund Shidore

Dear Sir,

Good Evening,

I am an account holder of Citibank(Mount road). I tried to withdraw cash from the Indian Bank ATM, which is at Valasaravakkam on 15th August 2011. First i tried to withdraw Rs.10000, the transaction got declined, and again i tried to withdraw for the same amount for two more attempts, but still the cash did not get dispenced. So i tried to withdraw from the nearest IDBI ATM and i withdrewed Rs.10000 only. After seeing IDBI Bank receipt, then i saw that there was a debit of Rs.30000 from my Citibank account . I raised a complaint with Citibank regarding the same and they also investigated with Indian Bank . Then Citibank came back to me with a reply that the transaction was successful.
Without withdrawing money from the ATM, they are showing some reports saying i made the withdrawal. So i asked Citibank to get the Video footage from Indian Bank , and they came back to me with a reply that Indian Bank do not have the Video recording for that particular day.
Sir finally as an account holder there is no security for my account from my account bank Citibank. Its almost more than 80 days and still my issue is not solved. As per the final responce i got from Citibank, i was routed to contact Indian Bank directly for further escalation. I am really doubtfull whether i will get my money back or not?



Also i had reported regarding the same to the Banking Ombusdsman team and to the Commissioner officer ( CCB TEAM). But still i did not get any responce from any of them . I am the only breadwinner for my family and my father is a heart patient( 61 years old). Our entire family is really disappointed because of this issue.This Rs.30000 is not a small amount for a middle class person like me. Because of this issue i afraid to maintain the Bank account itself with Citibank.

Kindly need your assistance to get my money back at the earliest.

Thanking you



Regards
GaneshBalaji.K.
+91 -[protected]

Today I met an executive from Citibank who came to our office for Corporate Salary account opening. He informed us about a

very unique Investment plan with a guarantee of 8-10% return with tax benifit. As per him the monthly investment I will

make(1500 or 2000 or 3000) will be invested in govt. or infra. bonds. Not just this, we will get a life insurance cover

from Bajaj Allianz too. And all this with no locking period.

When enquired about more details for the plan, it came out to be a insurance policy for which I will be paying a monthly

premium of minimum rs 1500 and my money will be invested in Govt bonds for 10 or 15 or 20 yrs. They even took a standing instruction to get the premium deducted from my salary account.

As per IRDA rules, one cannot sell the policy without giving all the details of charges that will be deducted from the

premium. but the citibank executive didnt even talked about any deductions. When asked if there are any hidden charges or

deduction there answer was NO.

As per them, it was our last chance and we had very less time to decide and go for investment and have to decide about it in few minutes. Through out the conversation, they were stating it as a investment and not a single time they said that It is a policy.

if it is Citibank, who has instructed them to sell the policy
by providing such wrong information then i feel that they are trying to fool the corporate customers as a lot of guys will fall prey to they sayings as it is Citibank they believe. Else if it is they who are personally do it for some gain, then IRDA should instruct the bank to have a check on such persons.

Today came accross executive from Citibank who were misselling a Insurance policy from Bajaj allianz. They were giving a guarantee of 8-10 % return on my investment. stating that its a one time offer which is not available for normal public.

As per them, It is available only with the corporate salary account, which I was opening with them. They mentioned it as a monthly saving which I can opt to be invested (through monthly standing instruction from my salary account)in govt. and infra bonds by citibank for which I will get tax benifit.
As an addon, bajaj was offering a insurance when I do my investment.

As per IRDA, it is required that a person should be informed clearly about the insurance product. But citibank officials didnt disclosed that it is a policy in which my premium will be invested in Govt. Bonds. that too for a period of 10-20 years.

I was shocked by such suggestion from Citibank employees, as experts normally suggest investment in equity if the duration is for such a long period.

If it is something the executive is doing for his commission or additional income then I think Citibank should look into it else IRDA or RBI should instruct the bank not to misguide customers.

Stating that it is sold along with corporate salary account and the executive asking a person to make instant decision within few minutes, a lot of people may be falling prey to it.

Hi, I am a citibank debit card holder. On 31st Oct 2011 i used my citibank debit card in ING Vysya bank ATM (Bannerghatta Road branch) near Dominos Pizza. The amount which i entered during transaction was 5000. After around 2/3 minutes thee machine made lot of sound and then it dispersed only 2500 rupees. Currency notes of 500 * 4 and 100 * 5. I am having the transaction slip with me. Immediately i showed the same to the security guard who was available there. He told me to complain the matter to ING Vysya Bank. When i called ING Vysya bank they told me to call to Citibank as thee card was from Citibank. I called Citibank customer care and registered complaint with them with reference number [protected]. Immediately a credit was made in my account for 2500 rupees and they told me that it will take around 7 days for investigation on this discrepancy. After around a week they called me back and said that after investigation it is found that the transaction for 5000 rupees was valid and the 2500 rupees will be deducted from my account. Citibank deducted 2500 rupees from my account on 15th Nov. I want to know how they investigated on this. I have the original transaction slip, i had even notified the security guard available at that time. If they have CCTV cameras, they can check through that as well. I am in a loss of 2500 rupees because of all this and i want to take this ahead. Please Help me on this.

Dear Sir,

I am Ancil A.Nunez from Coimbatore, Citi Bank Card Holder, 2 days back I received my Citibank Statement Dt.13.11.11. I was shocked to see my bill of outstanding Rs.1,20,866.32. Previous month balance was Rs.86,224.12. While going through the statement details I came to see that many international transaction around Rs.47,000/ and credited with U.S.Dollar Domestic transaction of Rs.7,334.55 is done. My transaction for this period is petrol for Rs.350/- from SRI. Nivi Agency, I O C Dealer & payment done for Rs.10,000/-.

Meanwhile my mobile phone was also under repair, only incoming was working, no SMS or other functions. So I was unable to get the messages.
It was a new phone NOKIA product.

Only after 22nd October while sweeping for purchasing petrol, it was not working, it was showing no fund, since I was busy with my work, I couln't contact customer care centre. Meanwhile I was using other bank card. In my statement the phone No & also the E- mail is wrong. My Phone No is [protected] which I was using for past 15 years,but in statement the phone No:is [protected]. I also wanted to know from where this phone no & also wrong E-mail has come.

Soon afer getting my bill I contacted Customer care, I explained my card details, they were trying to connect section Manager, but since he was busy, for 2 days I didn't get him. Yesterday I went to Citibank Coimbatore, TRISTAR building, the reception told any issue u have to contact Customer care only.

What shall I do next ? Should I go to Police Commissioner Office & complain Or else will you sort out this problem. Some how I am not going to pay this international payment with interest.

Awaiting for your positive reply at the earliest.

ANCIL A.NUNEZ

Dear Sir / Ma'am,
The mail given below is self explantory. My wife (Ruhi Ranjan - [protected]) had cleared her credit card bill but inspite of that Citibank kept on adding interest on the amount. When we took up this matter with them through the good offices of Mr Julio Ribeiro, they sent this mail.

But even now when we went for a new consumer loan, we find that it has not been made NIL with CIBL on the other hand its getting compounded still which had affected our credit.

Request for a redressal of the same and our credit ratings to be reinstated.
Best regards,

Sanjeev Ranjan
[protected]
[protected][protected][protected][protected][protected][protected][protected]
Mail received from Julio.[protected]@citi.com office on Wed[protected] at 11:50 sent to my wife at her Cognizant email id Ruhi.[protected]@cognizant.com (Ruhi.[protected]@cognizant.com)

Dear Ms. Ranjan,

Thanks for your mail.

As mentioned in our earlier mail, we again confirm having refreshed the data in CIBIL and wish to confirm that the outstanding on your card ending 6002 has been maintained as Nil with CIBIL.

We request you to visit CIBIL website at www.cibil.com for further information.
Should you require any information / clarifications, please contact our officer Ms. Aarti Singh at Toll free No.[protected] between 08.30 AM to 05.30 P.M (Mon-Fri).

Best Regards

Sushil
(On behalf of India Collections Grievance Head)

I am kamal kumar kumawat from jaipur ( India). I had received the following Email. Is is true? How do i Believe it?
waiting for your reply.


DEAR BENEFICIARY

this is to inform you that your email has been used to deposit black money in our bank the sum of 500,000.00{five hundred thousand great British pounds). as the
present awareness in the India government we like to inform you that the said money in you email has to been transfer to you to avoid legal action from the office of the
minister of finance.


i am mr George peters one of the director of citi bank London limited here in London where you email was used to deposit black money,we like to inform you that
the said money will be transfer into your account with immediate effect as soon as possible.

Due to the present implementation by the honorable minister of finance of double taxation of the transfer of fund from India to other country and from other
country to India,the said money will be transferred to our citi bank branch India


which will transfer this fund locally to your local bank account.you can go on

(http://profit.ndtv.com/news/show/black-money-abroad-pegged-at-500-bn-to-1-400-b...⇄


to file in your claims please contact the bank manager of citi bank London
with your full information.



Names:.....................
Address:....................
Occupation:................
Phone no:...................
Country:......................



CITI BANK INDIA BLACK MONEY BENEFICIARY DEPARTMENT
NAME:GEORGE PETERS
EMAIL: [protected]@w.cn
NUMBER: [protected]


please you will have to keep this transfer of black money secret until,the said amount has been transfer to your local bank account via our citi bank branch in
India, to avoid the legal action threatened by the finance office,we are trusting you on this,since our
bank is ready to transfer the money deposited on you email to you.


THANKS FOR YOUR CO-OPERATION.

The Citibank People Are frauds no-1,As long As we ahve a relation Of Account With them They Are Very Polite And Nice to Us ,But once We come out of their Service They try to Extract All that u have inur acct And more than that also,the mental tensionThey Give u is immense,Please Find the Below Mail Where They Have Converted my Corporate Suvidha Acct to Indivual Acct Without My Concern And my Acct Runs in the -ve Balance And when I Redeem My Mutual Fund Acct they Hold my Mutual fund reedemed Acct Aganist my -ve Acct,I[censored] read the below Mail they State That ; > As the required balance of Rs.25,000.00 was not maintained in your Acct-Well please tell Me if A person Who IS Drawing A salary OF 10000 pert month How Can they Enforce A rule to Maintain A minimum Balance of 25000 per month,This is illogical,Please Dont Have any Sort Of Banking Relations With Citigroup,As they Will Loot U o[censored]r Hard Earned Money,For My person Experience Please See the Below Mail Sent By Ciitibank Fro my Queries

Reply |India Service to me
show details Oct 19 (5 days ago)
Dear Mr. Dominic,

This is with reference to your email dated October 14, 2011.
We confirm that, Suvidha Corporate account will be changed into a retail account if the salary credit does not happen in the account for a consecutive period of time.
This is available in the Terms And Conditions mentioned in the account opening form.
Our records indicate that, a letter confirming the conversion of the account from an Active account to an Inactive account has been sent twice to the mailing address maintained in our records on June 04, 2009 and on September 20, 2010, prior to the account conversion.
We regret any inconvenience caused.

For any further assistance, please feel free to contact our 24*7 CitiPhone banking division.

You can visit the following link to know all our CitiPhone numbers:

https://www.online.citibank.co.in/customerservice/citiphone.htm
We assure you of our best attention at all times.

Sincerely,

Jayasri B
Manager Customer Care

We welcome your feedback about this query resolution experience. To share your feedback, Please visit:

https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm

Citibank India has been awarded the "Best Consumer Internet Bank 2009 and 2010 " by Global Finance.Log-on to https://www.online.citibank.co.in/ and experience the convenience today!

For the Security of your transactions, we request you to raise any further queries through Citibank Online, our Secure Internet Banking web site, using your Internet Password (IPIN). If you do not have one, getting it is easy. You can visit the site below and generate one instantly.

https://www.citibank.co.in/ssjsps/ssindex.do

Using our Secure, Authenticated Citibank Online Channel to raise queries also ensures that we can respond faster to your needs."

PS : Dear Customer, Have you experienced the convenience of Statement on E-Mail ? Your bank statement will reach you on e-mail every month giving you the power to print and archive your statements for future reference. Register for Statement on E-Mail and say NO to snail-mail from today! By doing this you are also helping the environment. Yes, for every SOE registration, Citibank is contributing the cost of a physical statement to the World Wide Fund for Nature (WWF) to conserve our environment

Log in to www.citibank.com/india with your I-PIN and sign-up for e-statements now!

Disclaimer: The information contained in this message is confidential and intended only for the use of the individual or entity identified. If the reader of this message is not the intended recipient, any dissemination, distribution or copying of the information in this message is strictly prohibited. If you have received this message by error, please notify the sender immediately.

; From: dominic kumar ([protected]@gmail.com)
; Date: Friday, October 14, 2011 07:24 PM
; To: India Service ([protected]@citi.com)
; Subject: Re: Citibank Corprate Acct Converted intoIndivual Acct Without
; Concern
; I[censored] people have prior information passed on thru mail to me ,did u
; get any mailconformation stating it to convert it to individual
; acct,do u have any sort of documents supporting ur statement,
; I am sorry to tell u that u people are frauds cheating
; customers,believe me I am going to take this issue to the consumer
; court,and the media also,u people are frauds no1
; On 10/14/11, India Service <[protected]@citi.com> wrote:
; > Dear Mr. Dominic,
; > This is with reference to your email dated October 14, 2011.
; > As per process, we inform you that the Suvidha Corporate account will
; be
; > converted to a Suvidha Individual 25k Account, if salary is not
; credited to
; > the Corporate Account for a considerable period.
; >
; > On review of our records, we found that there was no salary credit in
; your
; > Corporate account for a considerable period. Hence, your account has
; been
; > converted to Suvidha Individual 25k Account on July 11, 2008.
; >
; > As per RBI Circular No. DBOD.NO.AML.BC.58/14.01.001/2004-05 dated
; November
; > 29, 2004, it is obligatory for all banks to collect specific
; identification
; > documents to retain the account as a Suvidha Individual 25k Account.
; >
; > The prior intimation in this regard was sent to your mailing address
; > maintained in our records.
; >
; > The average monthly minimum balance has to be maintained in your
; Suvidha
; > Individual Account is Rs.25,000.00 .
; >
; > The non-maintenance of the minimum balance would attract a service
; charge of
; > Rs 250.00 along with service tax and education cess of Rs.25.75 from
; your
; > account..
; >
; > This charge is applicable to all our customers.
; >
; > As the required balance of Rs.25,000.00 was not maintained in your
; account,
; > the service charge was debited from your account for every month.
; >
; > We regret to inform you that we are unable to reverse the charges.
; >
; > The negative balance reflecting in your account is Rs. 5874.65, as on
; date.
; >
; > For any further assistance, please feel free to contact our 24*7
; CitiPhone
; > banking division.
; >
; > You can visit the following link to know all our CitiPhone numbers:
; > https://www.online.citibank.co.in/customerservice/citiphone.htm
; >
; > We assure you of our best attention at all times.
; >
; > Sincerely,
; >
; > Jayasri B
; >
; > Manager Customer Care
; >
; > [image: ]
; >
; > We welcome your feedback about this query resolution experience. To
; share
; > your feedback, Please visit:
; >
; https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm
; >
; > Citibank India has been awarded the "Best Consumer Internet Bank for
; the
; > years 2009 and 2010 " by Global Finance. Log-on
; > to https://www.online.citibank.co.in/ and experience the convenience
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; >
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; >> From: dominic kumar ([protected]@gmail.com)
; >> Date: Friday, October 14, 2011 08:41 AM
; >> To: [protected]@citi.com ([protected]@citi.com)
; >> Subject: Citibank Corprate Acct Converted into Indivual Acct Without
; >> Concern
; >> hi sir/madam,
; >>
; >> Please Help Me out
; >> I k.dominic was holding A Citibank Debit Card oF a x company Acct no
; >> [protected] ( in 1999) in bangalore, it was a corporate Account,it so
; >> happen that after quitting the Company that the Acct was Not
; closed,way in
; >> 2006/2007,And without my concern the Account Has been Made As
; Indivual
; >> Account,which was not been intimated to me,Without my Concern OR Any
; one
; >> from Citibank Calling For the Conformation,now as on today For the
; Acct
; >> Maintance Fees Charges Has been Added And my account is in negative
; >> balance of 13000 as on today.
; >> Now after these Years I realised that I have an Mutual fund account
; That
; >> was Attched to my Account And When I have redeemed the mutual fund in
; my
; >> account the redeemption was held Aganist as a indivual account
; negative
; >> balance,Which is also Done Aganist my concern,Why no one from
; citibank Had
; >> called me when there is an acct that is going in negative balance for
; till
; >> date 13000 rs,Please Explain?
; >> Please Help me out in this Matter,As my Financial Status is not Good
; >> ,presently iam jobless that is the reason why i redeemed my mutual
; fund,
; >> please consider my case with sympathy
; >>
; >> And help me out in this issue to get solved & get Back my Hard Earned
; >> investments,As i had a good relationship with Citibank.
; >> my Contact no -[protected]
; >>
; >> Acct no-[protected]
; >>
; >> card no-[protected]
; >> Waiting for a Favourable Reply
; >> regards
; >> Dominic
Regards

Dominic

Dear Concern,
My self HITESH SHAH & i have taken a loan from your finance in 2007 and no was.13601270, in that i have fail to pey 5 E.M.I regularly due to medical reason but later on i have settled all the amount on 20th-oct-2010 so its my humble request to update that in cibil and remove my name from defaulter list as soon as possible.
Thank you.

FROM: HITESH R SHAH
M.NO [protected]

I have a citibank account . From the last one year , I have been receiving phone calls from this number [protected]. When I pick up , most often , nobody bothers to answer almost making it seem like a blank call. Sometimes , in a day I get 3-4 such "calls" . I know this is a citibank call center number because on one lucky day , somebody actually spoke when I picked up the call and told me that he was calling for a credit card offer from citibank . I had very politely and clearly told him that I am not interested and requested him to not make any more calls . The calls stopped for a while , but started in a month's time . So that has been the pattern now . Almost every time, inspite of picking up the call they don't answer and if I don't pick up they go on and on , wasting the battery of my cell phone . This is really frustrating . Today I have applied for the "Do Not Disturb" service from citibank but I am not sure if that would also be of any help seriously . Hence I am going ahead and putting in a complaint here . Any citibank representative who reads this , please ensure that your telemerketers do not give "blank" calls to your customers . It is rude and disrespectful.

Hi,
I m putting this complaint citi bank as on sept 16,2011 i recieved my citi bank credit card statement for RS32657.59 n was shocked to see that. I called up customer service n got to know that theu have added the interest rate on the fresh purchases as well wherein i have been told that there will be no ineterest on the same when applied.
Requested to cancel the card n has been told that they will arrange a call from retention team in an hour but nothing happened. when called back got to know that request has not been raised.