Citibank Personal Loan — Cheating by CitiBank

ashishistripathy

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir,

CitiBank is a Cheater Bank. Be careful. They don't give information to customers and go on charging to customers to pay salaries of their stupid employees.

See my case below, how CitiBank is extracting money from me illigally. I have sent this mail to Grievance Cell of CitiBank. Let's see, if they are really sensitive towards customers.
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I have been a customer of CitiBank for last 5 years. I was having financial problems in 2011 when my EMI bounced from my ICICI Bank account.

Sir, even if the EMI bounced I had been genuine to pay the EMI before end of the month. When I called to customer care in 2012, I was told that total amount due to be paid is about 20k. From 2013 I started paying through net. Your customer care cell told me that if I pay before end of the month it's fine, so I have been doing that diligently.

Now when I called the customer care yesterday i.e. 13th June-13 to close the loan account, I am told that every month I am being charged Rs.750/- as bouncing charges. One thing, when you are not presenting EMI to my account, how come bouncing charges. The executive told me that after bounces in 2011, the EMI is not presented, but bouncing charges levied.

Sir, this is totally unfair. I was never intimated on this. I have been writing on the receipt of the collection agent to know the charges and to move my payment date forward, but it went into deaf ears. What is my fault?????? Why are you charging me for the problem I am not aware of. You executive calls me when I don't pay, but don't you think that I should be informed about the charges you are levying on me??? Till date no information passed to me, please check your records.

Sir, I am really screwed by Citibank. Is it that CitiBank treats the genuine customers like this?????? I am sorry to say that I don't want to keep any relationship with CitiBank in future because of this unfair practices and cheating to customer just to grab money.

I want to close my personal loan account immediately with the cheating organisation. I am not going to pay any amount towards the bouncing charges levied on me without informing me.

Sir, please let me know the total amount I need to pay once and for all to get rid of relationship with CitiBank, but please, I am not going to pay the bouncing charges which you have been putting on me for last one year without presenting the EMI to my account. Till the time you are not informing the final amount I need to pay to close this non-sense, I am not going to pay any penny to CitiBank as EMI. Please note this.

This is really ridiculous and unfair practice. I am ready to go legal for this 10k odd if you think that it's the only way out. But yes, you are going to loose since you have never intimated the customer, and I have the proof that I have been communicating to CitiBank.

So please send me the detailed account statement and please let me know the final amount to be paid to close the loan account. Really frustrating Bank.

I think bank is not able to perform and just collecting money from customers in illegal ways.

An aggrieved Customer,

Ashish Tripathy
[protected]

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Comments

Faruk Patel

from Mumbai, Maharashtra

Citibank — Citibank A great Cheater

I Citibank Credit Card holder
Would like to inform you that my first statement was for the period of 26/4/08 to 25/5/08, for which payment due was 12/6/08, I made the payment on 11/06/08 Total Amt Due Rs 30115, Chq no :-069393.Second bill period was from 26/05/08 to 25/06/08 for which payment due was 13/7/08 and I was charged late payment fee, inspite of paying the bill on time I was charged late fee, than also I made the total due payment with late fee charges of Rs 5582, on 10/07/08 Chq no 649540. than in the month of July I received a call from Citibank regarding medical insurance, and were forcing me to go for it, but I refused, After that I didn’t used my card till today, than I received the next bill in the month of September for which statement period was from 27/08/08 to24/09/08 in which I was charged interest charge, late fee charge and sevice tax and the total due was 15238.can you tell what are all these charges, I haven’t used my card since two months and I am charged Rs 15238, I have not taken any medical insurance also but than also bankcharged me, Now I am receiving messages on my cell and phone calls regarding the payment, when I complaint this to the bank they replied that they will get back to me, but till now haven’t received call for clarification I just receive calls for bill payment, when I asked for email address anf fax no so that I can send them all the details, they didn’t gave me, and just kept on saying that they will get back to me, I will tell this to all my friends that Citibank is a cheater, they cheated me, don’t go for Citibank, No 1 cheater bank in India, and alegal action should be taken against the bank

vinod sharma

from Gurgaon, Haryana

Personal Loan — the loan amount is unfair

dear sir,
as i have applied for loan amt 26000inr but i get only 23291inr and the jaipur agent do unecessery personal accidental insurance etc thats not fair plz take action against them i don't need any policy as i already have for 3 year...
my loan a/c no is[protected]
thanks

Jitender Sachdeva

from Mohali, Punjab

Citibank — Cheating

I have a Citi Bank Credit Card. Citi Bank offer me for Medicalim and I confirm on phone & citi bank send me Medi Claim for 3 times charges. I gave the request of cancelltion but citi bank charge form me Rs. 500/- for cancellation Fee.

prash_dn

Citibank — Repeated cheating by Citibank

Hi,

I really want to sue Citibank for all its cheating.

1. First it was charging surcharges on credit card unexpectedly which I made them reverse by repeatedly writing emails and calling customer care
2. Then they charged annual fees of 500 rs (+ tax) on a card while applying for which I was told that it is a life time free credit card. Again, I wasted lot of time and energy and finally got the charges reversed
3. I got frustrated with Citibank and got both of my Citibank credit cards closed. Now, they debited 100rs from my suvida account for payment to one of those two credit cards both of which are already closed (they didn't have any outstanding balance - after confirming all these only they had closed the cards). The debit reference number is [protected].

I'm one of those customers who are loosing their hard earned money because of criminals like Citibank. I am getting my suvida account closed but it will take sometime. I do not know how many more times they will cheat me until then. I strongly urge all to never take any Citibank credit card or debit card or loan. Also, can anyone tell me how to sue this bank for all its cheating? I had heard that we can take help of RBI and fight against Citibank resulting in closure of its branches in Bengaluru (or any city).