Club Mahindra Holidays Complaints & Reviews

Club Mahindra — CREATING CM COMPLAINT FORUM

Hi,

My name is Ashish Desai and I am one of those frustrated Club Mahindra members. I have also been cheated like many bothers and have decided to take some action against them. But for that I was thinking that if we all do it together then we can bring them to their knees. We have paid huge amounts of money to get these memberships and these people behave as if they have done us a favor. Today (Dec 4 08) I had a fight with the Mumbai Branch of Club Mahindra. Really shameless people.

I am in the process of collecting as many names as possible of Club Mahindra members who are frustrated so we can jointly file a case to get our money back along with interest and penalty. We can also go to press. I am based in Mumbai and work as Vice President Marketing in an IT company.

My Membership Number is 307721
Email ID : [protected]@hotmail.com
Cell Number: (removed to avoid getting unwanted calls)

I am thinking of organizing a conference call once I have contacts of enough number of members. If there is a large number we can create an online dedicated forum later. So send me following information which can help me create a database.

Name:
Location:
Membership Type (Red/White etc.):
Membership Number:
Valid From:
Phone Number:
Total mount paid for the Membership:
Brief description of the bad experience you had:

FORWARD THIS MESSAGE TO ALL THE CLUB MAHINDRA MEMBERS YOU MAY KNOW.

Thanks & Best Regards,
Ashish

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334
P.S. I think you mailed me as well. But you haven't revert on the same...anyway lets take it forward now..I'm with you on this.

I have just subscribed to the membership in the name of my daughter in the first week of February 2009 and already having a very bad experience with the organisation. If you write to the CEO Arun Nanda, you will get an auto reply that he is out of office. Their phone numbers are perpetually inaccessible. The person who sells the memberships to you soon vanishes and not accountable for what he promised and you will be handed down to the member relations who will show you the fine print.

I was just browsing when I came across this comment by Mr.Ashish.
I am feeling very sorry that you have faced these problems, but have you been to any of Mahindra Resorts? If you have then you would not be writing this.I am member from quite some time.I had taken white season membership than got it upgraded to red season and I am enjoying the resorts year on year.
Beauty of any product is in knowing to use it.I would suggest you to use the product, its worth all u have paid it for.

club mahindra is fraud and has to be taken to court if they are selling at higher price today whydont they take the membership back at 40% less rates then today .I challenge that 40% of members will return their membership.

I agree with this article altho the 9% seems at a higher end. my biggest porblem with CMH is
1> their lack of flexibility - even if you book 2-3 months in advance you are left empty handed
and if you try to book 7 months in advance, they dont book beyond 6 months
2> the annual fees concept is above my head. you rather take 3lacs upfront (total) than take 8K per year... 8 K per year come to another 2lacs in 25yrs
3<> in SE asia the rates and rooms are definitely cheaper than what CMH offers
4> am in white season my range gets really really narrow. in the same september month i can stay in most goa five stars for 15K inclusive of meals for family for 4 nights ie comes to less than 4k per night plus meals

This whole Club Mahindra business is a great fraud. I am a member for last five years, and there is no exit from the membership without loosing a lot of money. I advise that nobody should become a member as all those adds on the TV are all fraud as you will never get a booking at any popular destination when your children have holidays, so how will you go for a holiday with your family as they show in the advertisements.

I am also a viction of same thing. Club Mahindra shall pay interest as well as penalty for playing around with people's money.

Did you get you money back after this complaint?

job — unsuscribe of gclub.com

sir, i am not activate this site "gclub.com " but this is active on my mobile . i dont know and whole day borring message came on my mobile and i am disturb when i am in metting. so pls sir unsuscribe this facility.
pls do needful.
thanks.

LETS REACH OUT TO ANAND MAHINDRA

Qrs. No. –E/29, Ranchi Colony,
Post Office –Maithon Dam,
District – Dhanbad,
Jharkhand -828207
Ph. No.-[protected]/252714
Mob. No. - [protected]
/[protected]
To
The Regional Manager,
Club Mahindra Holiday,
Kolkata, West Bengal.


Kind Attn: Mr. Anirudha C

Sub: REDRESSAL AGAINST CHEATING & HARASSMENT.

Ref: Club Mahindra Member ID -1664078


Dear Sir,

I have taken my approach before you for redressal for the following facts:-

1) In the evening on 20th Dec, 2009, I got a call on my Mobile from Mr. Prem (Mob. No. - [protected]) on behalf of Club Mahindra Holiday that I had won a lottery for 2 (two) night/ 3 (three) days free holiday package at Club Mahindra Holiday Resort on the basis of tie up between Club Mahindra Holiday & Hyundai Motors, India & the same would be given to me if I went to Rudra Hyundai, Asansol with my family on 21/12/2009 at 1:00 PM. Upon my query, he replied that the contact number had been obtained from Rudra Hyundai, Asansol& this was being carried out for just advertisement of Club Mahindra Holiday & other Hyundai Car holders were also being called.

2) I along with my family (wife Mrs. Sangita (Saha) Mandal went to Rudra Hyundai, Asansol at about 1:00 PM on 21/12/2009 & met Mr. Pradeep Bist, Head of the Representative team & his associate Mr. Arun Kumar. We got the following information at their desk :

i) I would be given 2 (two) nights/ 3 (three) days free holiday stay at Club Mahindra Holiday Resort only for accommodation & nothing else. This was our lottery.

Besides this, they are various other packages like Blue, White, Red & Purple.

ii) Under Blue –(a) Policy is for 25 years for an amount of Rs. 155642/- (b) Every year, there will be 8 (eight) nights/ 9(nine) days holiday accommodation in addition to Rs. 3000/- food voucher along with site seeing & all amenities available at their respective 5 star Club Mahindra Holiday Resorts absolutely free of cost in India & abroad during any time in a calendar year except from 25th Dec to 1st Jan. (c). Member (total four adult) can be able to avail in advance or forward the days in a calendar year, based on the condition that extra number of days will be subtracted from last year i. e. 25th year. (c) On payment of 10% of Rs. 155642/- i.e. Rs. 15564/- member will be able to become a member of Club Mahindra Holiday & rest of the amount either can be paid in single term Or 60 months EMI without having any interest. (d) If a member did not pay or discontinue paying EMI, his/her membership will be cancelled, but based on the payment of 10%, member will be able to avail above holiday package (i.e. 8 (eight) nights/ 9(nine) days holiday accommodation in addition to Rs. 3000/- food voucher along with site seeing & all amenities available at their respective 5-Star Club Mahindra Holiday Resorts absolutely free of cost in India & abroad) for a single time & validity will be one year. (d) They also told that offer was valid for spot booking only on payment of 10% of Rs. 155642/- i. e. Rs. 15564/-& there was no chance of thinking further. (e) Member have to bear only transport cost from my home & back

After learning all that, I first hesitated to do any thing & wanted to leave that place giving the reason that I generally avoid doing anything on Monday. Then, they insisted & misguided ourselves that my wife can be able to do that with I being the second person or co-member. After that, they placed a form in front o[censored]s. As per my question regarding the written contents of the Form & its purpose, Mr. Bist told that nothing else was written, only the facts that they had demonstrated before us & for just formality. Believing them & without going through the details of Form I then, permitted my wife to sign on that Form. They lastly, disclosed that second person also had to sing on that paper. But I repeatedly refused to sign anything on that day giving the same previous logic & ultimately, as per their guidance, I singed a single time on that Form as a second person. Mr. Bist told me that a cancel check will be required for verification of your account, but did not mentioned about the mode of payment i.e. ECS/Check. As per their demo, I paid 10% amount (i.e. Rs. 15564/-) by my UCO Bank debit card & got a receipt. They also told us that within one month we would get a KIT with all the documents at our communicated address. we left the place with two free coupon i.e. for 4 (four) night/ 5 (five) days free holiday stay at Club Mahindra Holiday Resort, instead of one i.e. for 2 (two) night/ 3 (three) days as a lottery. Accordingly, after one week, I handed over a cancel check of Axis Bank (Check No. - 135879) to Mr. Gurpreet Singh, Representative of Club Mahindra Holiday at DTPS, DVC, Durgapur -7.

3) After some days, I received a call from Miss/Mrs. Paramita, Member Relations (Ph. No.[protected] regarding verification what I had done on that day & I learnt some contradictory terms & conditions. Immediately, I refused about ASF, RCI & she also nothing mentioned about week classification chart, mode of payment of EMI except what I had submitted, a cancel check of Axis Bank (Check No. - 135879). Then about half an hour later, Mr. Kumar dialed to me & told that he would manage that & advised me to tell that I had been demonstrated about ASF, RCI at Rudra Hyundai, Asansol on 21/12/2009, otherwise my membership will not be done. But I flatly refused to do anything like that. He also told that I will receive a call again. But till date I did not receive any call after that regarding the same.

4) On 19th Jan, 2010, we got a KIT at our residence having a computer generated & signed welcome letter, a week classification chart, Membership details, mode of payment of EMI through ECS & other terms & conditions. After going through all the documents it is learnt that most of the Terms & conditions are fully contradictory. I had no knowledge bout the mode of payment of EMI, ASF, RCI, etc. After that on that day itself, I feed backed to Club Mahindra Holiday through E-mail regarding all the matter.

5) After waiting three days to get a reply on 21st Jan, 2010 in the evening at about 19:30 hrs, I compelled to dial to Mr. Bist but his number was not reachable. After that I dialed to Mr. Arun Kumar, but he did not received any call, then to customer centre at Kolkata, but all gone in vain. At about 10:00 hrs. Mr. Kumar dialed back to me & asked about the problem. I replied only that I like to talk to your Branch head or Mr. Bist, but he replied that Mr. Bist’s mobile had been lost & same will be activated only after two days & repeatedly told me to tell before him, if I had any problem. But I avoided telling any thing before him.

6) On 22nd in the evening, we dialed to Club Mahindra Holiday via all India customer care & the same call reached at Chennai. I told all the matters that had been happened till now as I had only received a reply via e-mail that the same will be resolved by local customer centre, i.e. Kolkata Branch. The member relation presented at Chennai replied me to keep patience & problem will be solved by Local Branch.

7) On 23rd Jan, 2010 we received two missed call from[protected] at about 11:21. When we called back to that number, at the receiving end, we got Miss//Mrs. Paramita, Member Relations. I told all the grievances before her, but she was reluctant to listen. Instead, I told her either to cancel my membership or conform to the terms & conditions that were given at the time of spot booking at Rudra Hyundai, Asansol on 21/12/2009. But she refused to comply all these things & told me that membership can only be cancelled when 60% amount will be paid. Then I dialed to Mr. Bist but again his number was not reachable. After that I compelled to phone up to Mr. Kumar about the conversion with Miss//Mrs. Paramita & told him to cancel my membership. He told me that he will reply to me after half an hour. At about 14:49 hrs. I received a call from Mr. Bist (Ph.no.-[protected]) & I discussed about all the matters. He replied that he will call back to me after half an hour. But I yet to receive any form information/message from Club Mahindra Holiday.

Therefore, in view of the above facts, I like to draw your kind attention please solve the matter at the earliest & otherwise it takes its own course.


Yours faithfully,

……S/d……..

Date: Jan 24, 2010 (Basudeb Mandal)
For Sangita (Saha) Mandal

Copy to Mr. Parvan G. Reddy,
Zonal Manager, Chennai.

Qrs. No. –E/29, Ranchi Colony,
Post Office –Maithon Dam,
District – Dhanbad,
Jharkhand -828207
Ph. No.-[protected]/252714
Mob. No. - [protected]
/[protected]
To
The Regional Manager,
Club Mahindra Holiday,
Kolkata, West Bengal.


Kind Attn: Mr. Anirudha C

Sub: REDRESSAL AGAINST CHEATING & HARASSMENT.

Ref: Club Mahindra Member ID -1664078
Dear Sir,

Regarding the matter mailed on 24th Jan, 2010, I did not received any authentic reply except a call from Mr. Bist for non placing of EMI at my bank.. But till date, I yet to receive any written confirmation about this except a KIT on 29th Jan., 2010 containing Member card, Food voucher of Rs. 3000/- & some terms & conditions. Besides this, on 3rd Feb, 2010 I told to Mr. Bist about my holiday plan & requested to book accommodation for 4 (four days) from 11 to 14th Apr, 2010 at Shimla & 4 (four) days from 15 to18th Apr, 2010 at Manali. But, neither he replied nor receiving any call.

Therefore, I again place my grievance before you to do needful please to (1) Stop EMI payment in written with a copy to me & (2) Provide the above mentioned accommodation at the designated place based on 10% payments & send a written confirmation of the same.



Yours faithfully,

Date: Feb 09, 2010 ……….S/d…..
(Basudeb Mandal)
for Sangita Mandal Saha


Copy to
Mr. Parvan G. Reddy,
Zonal Manager, Chennai.

CLUB MAHINDRA IS A FRAUD ORGANISATION, I AM HAVING PROOF OF THAT.
I AM GOING TO TAKE THEM TO CONSUMER COURT BY 15 March-2010.
THEY HAVE USED FAKE SIGNATURE OF MY.

I REQUEST ALL OF THE PERSON KINDLY HIGHLIGHT THEM INFRONT OF PRESS.

REGARDS,
ASHWANI
Member
Club Mahindra.
Lucknow

I am a victim myself. Horrible xperience. They dont reply to your mails NOR to your
phone calls. Please be very, very careful when you deal with them. All smooth talk.
Will be joining the Forum shortly.

I agree,
I have asked for cancellation and they say that no refund will be given.
Did anyone of you win the case and got the refund.

I am thinking to file a consumer case and also a criminal case.

regards
Manoj Kalekar

GIVE ADVERTISE IN MEDIA HOW CLUB MAHENDRA CHEATED MEMBER BY GIVING WROG INFORMATION THAT THEY HAVE MORE THEN 26 RESORT IN INDIA & OUT SIDE INDIA. ACTUALY THEY HAVE ONLY 5 TO 6 GOOD RESORT.

I wish I had gone through Ashish, s complaint before taking Mahindra Club's membership in September, 2011.

My experience so far with Club Mahindra is not good.They were supposed to send me cash back of Rs 15, 000/- within 30 -45 days but its 4 months
now & they have yet to send the cash back inpite several reminders over phone to their Delhi office situated at Pitampura ( Agarwal Plaza).I have spoken to Meenu, Neha Arora, Puja & also Mohit Kumar, the executive through whom I toook up the membership ( Id 2366807) in the name of my daughter Deepika.The attitude of all of them is non professional to say the least.

If they continue to act like this, I may have to join you & ask for cancellation of membership.

Mohan Chandwani
Email id : chandwani.[protected]@gmail.com

Mahindra is a fraud company, they do all cheating, they take freshers in bulk and destroy their carrier. They are cold blooded brutals.
They make cheap quality products like scorpio and cheat public.

Dear Sir/Madam.

On 7th July 2013, one of the Club Mahindra Holiday Consultant came to our house to show the presentation & provide us the details of the schemes being offered by Club Mahindra .

The Holiday Consultant’s name is Saddique Dada and his mobile number is [protected]. We are in possesion of his Visiting Card. After explaining us the 25 Years Membership Scheme, he asked us to provide any Credit Card so that he can check for any Offers available on the Card for this scheme. We informed him that we don’t possess any Credit card. He, then, asked us to provide Credit Card No. of any of our friends/relatives. We provided him with one of our relative’s Credit Card number. He called up someone & gave him the details of the Credit card. Within no time, we received a call from the same relative that an amount of Rs.26, 200/- were debited from his credit card account. Mr. Saddique never bothered to inform us that he is about to debit the money. We were in for a shock, as this was not at all expected from a well reputed Organisation’s representative. This is a very serious offence done by an executive of Club Mahindra as there was no
authorization from the Card Holder for this transaction.

We asked him to reverse the transaction & he promised us that he will get the transaction reversed within 7 days time. Before leaving he filled up the Membership Requst form for us & took our signature saying that same will be required for initiating the process for refunding the amount.

However, till today i.e., 23rd of July 2013, nothing has happened. After 07th July, Mr. Saddique never called us back & whenever we called him he kept on giving excuses saying either he is busy or he is travelling. Now, Mr Saddique has stopped taking our call & has done nothing so far. Mr. Saddique is bringing bad name to a reputed Organisation.

I would welcome contacts of any Senior Official of Club Mahindra to intervene & take positive action in resolving the issue to get our refund back. We will appreciate that action be taken at the earliest so that our trust in India’s No. 1 Holiday brand is not shaken.

I dare club mahindra openly to sue me for calling them cheater. If they cant agree more on that.

My conversation with cheater company.

================================================================================...⇄


Dear Amol,

This is pathetic, and I have never seen such a cheat company in my life. On 21st January, 2014 (yesterday), I have clearly mentioned that I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution.

And guess what?? at 18:25 on 22nd January 2014 (Today) I get a message from my bank that you have charged Rs. 24900/-. Don't you feel this is sheer cheating your customers? I request you to immidiately reverse the payment that you have collected from my card. If I do not witness immidiate action by tomorrow morning before 11:00 am, I will no choice but to go and file an FIR aginst Club Mahindra.

One more thing I have already raised a dispute with my bank and I will certainly not make any payment for this transaction to them. If the amount that you have charged from my account is not immidiately reversed, you will be liable to pay any interest or other charges levied by them on this liability.

I wanted to genuinly sort out the things by without straching it further but unfortunately disappointed by your company's attitude.

Regards,
Ankur Khakhar

Dear Friends,

I too have been a victim of malpractice, cheating & fraudulant practice adopeted by Club Mahindra. Let's join hands and fight against these cheaters.

I have created a facebook group and request you to share your bad experience there.

Here is the link for that group.

https://www.facebook.com/?ref=logo#!/groups/[protected]/

Request you to get in touch with email also. - ankur.[protected]@gmail.com

Regards,
Ankur Khakhar

I just came across this site today.
A simple question I have
Can club mahindra change the clause after membership taken and restrict everything.

On one side they are not allowing multiple apartments but on the other side they are selling the rooms in peak season themselves. See this link.. http://www.mouthshut.com/review/Club-Mahindra-Resort-Coorg-review-ptmoolnpur

So they dont allow members to travel on one side in multiple rooms but sell the rooms themselves which they deny doing this but is clear by this review in mouthshut.
21 days is max you can keep and you will always be left with 14 to 21 days inventory. So it is clear that you dont get a chance to travel after taking membership as they show on website it is sold but in actual they sell the inventory themselves for money.
They are giving membership just to get themselves booked and utilise that in off seasons white and blue and in red and purple they dont allow multiple apartments to members but sell the room themselves as is clear from the blog which itself is a big cheating by them to members.

Those who have done the case already on them please help me and share the details on [protected]@gmail.com
I can come up with you Mr Ashish for the case on club mahindra.

Thanks
Hitesh.

hi i am pankaj chaudhary

i have also very bad experince with these fraudsters thay have chetaed me and and refunding my hard earned money
My member id is 2568263,

the promises made by theirexecutive are false. I have been following up since last 10 days and asking forrefund but has been experiencing very bad response.

Is you really understand the seasons and if you really travel year after year this is worth buying. They have very good resorts and they provide holiday experience and not just stay. But not telling ASF is crime. I think now they have systems in process. If you have money just buy red studio membership and enjoy with your family.

Never ever think to purchase Club Mahindra Holidays, its completely cheating company. They do first come first serve. that itself indicates they are not ready to serve middle or last coming members. But they want money from middle and last coming members also.

As you mentioned the reason in the initial paragraph. the issue is not raised about availability of rooms. The issue raised on failure of your promises done at the time of membership. and your prior motive or prior business ethic is to satisfy the customer. You are failed on that. that is reason i moved towards cancellation.
You have not showed any alternative and more over not even supported. As your employees made mistakes you have to accept and support the member to provide what he expect. But you are supporting the employees who made mistakes and punishing the member who is your business.

I think my emails are not going to top people, the middle peoples are doing some adjustments in themselves. any corporate company, if they have mistake from there side, they are ready to pay any compensate to the customer. But in this case you are trying to satisfy your employees ego not come down and fighting with individual member. Hope at least your higher level management will understand this to support me.

Hi I santhosh kanna

i have also very bad experince with these fraudsters thay have chetaed me and and refunding my hard earned money My member id is 2568263,

the promises made by their executive are false. I have been following up since last 1 month and asking for refund but has been experiencing very bad response.

I'm also going through the same trouble...let's join hands and sue them...
are you bombay based? they have cheated us for Rs. 30, 000...they don't take calls...they are not helping me at all...
please write in to me Mr. Venkatesh...
thanks
Sharat

All CM resorts are good. But with the associated property I have had bad experience. CMH please buy all properties yourself. You are too good.

before blaming the company u must try from your side. now its being three months so i guess its not gonna work out.

@ Rishiagarwal: Hey !!! Are u an employee or somebody of Mahindra Holidays ????? Why are u suggesting not to blame the company or try from his / her side?

Don't u see that the person is following up for the refund from the start ? Without reading the review carefully, why are you passing on these un-necessary and useless comments, which are pretty un-fair to the person who is complaining ...

I think that u havent faced or came across such situation and absolutely cannot understand the pain behing this complaint where the person has lost his / her hard earned money ...

I think that govt should interfere here looking into these large number of customer complaints and take some strict action like cancelling the company license for a perticular period and making the responsible people go to jail ...

I also had got a call from Mahindra Holidays and even attended for a very impressive presentation. I really thank god that i did not book the scheme ... inspite of being hugely attracted to these schemes. I would also suggest everybody I come across to think over 1000 times before getting this scheme from Mahindra Holidays ... I can say that for sure since I know 2-3 people personally who are facing similar issues ...

Dear sir

I am a highly harassed customer of your company. Lured by the false commitment of your marketing people we were trapped into buying a membership (Membership no. 557059). Your people at Sec 18, Noida promised us a holiday at Mauritius (Amber Hotel) in Jan 2007. We bought the air tickets and later on Mr. Ashutosh Jha said that your association with the Mauritius Hotel has been broken. We were forced to make hotel arrangements on our own by paying hefty amount.

Later we thought of availing holidays in summers of 2008 and correspondingly we contacted your people for a 1 week holiday at Manali and then we were told that we can not use this voucher in the Red Season whereas we had booked the Red Studio Apartment and were told at the time of booking that thru this option we will be able to get the booking done within 24 hrs. But we have not been able to get any booking at any time for the last 1 year. We are dissatisfied to the highest degree with your services.

We have already paid Rs. 38, 922 as an initial installment (on 22/12/2007) and rest of the installments thru ECS facility. We were told that our cheques are getting bounced which is not possible at all as the account in question always has funds which are more than sufficient. It is very clear that your representatives have used false promises to make us enter a membership and subsequently have representatives lying in order to get collection.

I would like to bring to your notice that your own tagline says "THE HAPPIEST FAMILY HOLIDAYS". It is really ironic that we have had NO HOLIDAYS so far with you. And about the HAPPIEST part, it really has been the SADDEST and most FRUSTRATING experience any service sector company could offer in today's competitive world.

Due to all the above problems that we have endured we want an immediate refund within 1 month of this communication. Failing which, we are sorry to say, we will have to file a case in the Consumer Court.


Renu Jain
(JLJ Financial & Management Consultants Pvt. Ltd.)

Dear sir

I am a highly harassed customer of your company. Lured by the false commitment of your marketing people we were trapped into buying a membership (Membership no. 557059). Your people at Sec 18, Noida promised us a holiday at Mauritius (Amber Hotel) in Jan 2007. We bought the air tickets and later on Mr. Ashutosh Jha said that your association with the Mauritius Hotel has been broken. We were forced to make hotel arrangements on our own by paying hefty amount.

Later we thought of availing holidays in summers of 2008 and correspondingly we contacted your people for a 1 week holiday at Manali and then we were told that we can not use this voucher in the Red Season whereas we had booked the Red Studio Apartment and were told at the time of booking that thru this option we will be able to get the booking done within 24 hrs. But we have not been able to get any booking at any time for the last 1 year. We are dissatisfied to the highest degree with your services.

We have already paid Rs. 38, 922 as an initial installment (on 22/12/2007) and rest of the installments thru ECS facility. We were told that our cheques are getting bounced which is not possible at all as the account in question always has funds which are more than sufficient. It is very clear that your representatives have used false promises to make us enter a membership and subsequently have representatives lying in order to get collection.

I would like to bring to your notice that your own tagline says "THE HAPPIEST FAMILY HOLIDAYS". It is really ironic that we have had NO HOLIDAYS so far with you. And about the HAPPIEST part, it really has been the SADDEST and most FRUSTRATING experience any service sector company could offer in today's competitive world.

Due to all the above problems that we have endured we want an immediate refund within 1 month of this communication. Failing which, we are sorry to say, we will have to file a case in the Consumer Court.


JLJ
(A highly dissatisfied customer)

Dear All

I applied for Cub Mahindra Membership on 20th December 2008.

With in 2 days of the same i.e., on 22nd December 2008 I applied for the Application Withdrawal vide request no 1136998.

In the application form Club Mahindra mentions that they shall give refund in such a case with in 30 days.

However till date they have not refunded my money and now it is almost 90 days I’ve waited patiently for my hard earned money.

I paid an initial application amount of 38851/-

I’d also like to understand what they are doing with my money since so many days. Who is earning interest out of my money and what use they have done with my money till date.

I advise all the people reading this review to please keep away from Club Mahindra.

Please do a through due diligence before even thinking of club mahindra. You shall find a lot of people on internet suffering like me at the hands of Mr Anand Mahindra owned Club Mahindra.

Regards,
Vinod
Membership No: 1423033

Please try following escalation matrix.

Level 1 : [protected]@clubmahindra.com
Level 2 : [protected]@clubmahindra.com
Level 3 : [protected]@clubmahindra.com

if it does not work escalate it to Ajay.[protected]@clubmahindra.com [Head Member Relations].

I saw many levels and almost all versions of complaints filed against Club Mahindra (CM). As I am also a victim of a CM, I feel the escalation levels that are given above are very helpful. Since there are many sufferers like us, I feel we all should get together and make some combined effort / strategy to call war against CM. The difficulty is we are dispersed all over the India and the Good thing is we are united by Internet...How about having Orkut Community where we can gather together and share our experiences / wins against CM...I dont know if this or thing like this is in place already.

Dinesh Shetti
dinesh.[protected]@gmail.com

Dear sir
I have enquired about cancellation of membership of club mahindra. For this I have mailed to [protected]@clubmahindra.com.
After that I have received a call from pitam pura delhi branch that I can cancel my membership but I can not get any amount refun. Then, wat is logic of getting cancellation of the membership.
I have further read many complaints against club mahindra on the internet. After that I have also mailed again to [protected]@clubmahindra and aso to indu.[protected]@mahindraholidays.com. but til today I have not found any answer.
I have paid more than Rs. 50000 to them and I have never availed any facility from club mahinra till now.
Please help me .
I want to get refund of my money.
Vikas gupta
M.No. 1444996

Subject: Termination of membership no 2439851


Kind attention: Mr Sujit Paul, National Head – Member
Relations and Customer Service, Club Mahindra


Mr Arlene Rayen, Manager – Member Relations, Club Mahindra


Dear Mr Sujit Paul &amp; Mr Arlene Rayen


I have subscribed to white membership on 17.07.2012 from
your Raghuleela Mall, Vashi, Navi Mumbai office.


During discussion for filling membership forms, your team
has explained the details of the memberships, however, over a period of past
6 months I am finding the services provided by you are not meeting the
commitment from your side and therefore I would like my membership to be
terminated.


Following points were noted by me during past 6 months which
has shaken my decision on retaining the membership :


(1)Just after membership, some one from your Vashi office
called up in a very harsh tone for Annual Membership fees deposition.


(2)For Summer vacation, I wanted to go to South India from
27th April to 5th May. When checked for holiday booking
during early February 13, it was indicated that white membership cannot be
given booking during the above period. Not getting booking as early as three
months is frustrating.


(3)I visited your Vashi office on 18th Feb to
secure the holiday booking, however, to my surprise I was given a “season
classification chart“ indicating that not only 27th April to 5th
May option is impossible but also many dates/months for which booking is not
possible. Please note that the “season classification chart “ was never given
to me earlier and also the membership documentation does not have the copy of
one.


(4)At the time of application, a lot has been talked by
your team members on flexibility of dates, ample no of locations of holidays
etc, however my actual experience worser .


I paid the First installment Rs 22, 425 as well as
subsequent three installment of Rs 7626 each on 17.07.2012 through my debit
card. Under the offer of membership, I got one installment refunded.


I have not used any of the privileges of the membership and
also not consumed free vouchers/coupons supplied with the membership
documentation till date.


Looking at above, I now request you to refund the amount
paid by me as a member ship fees after deducting the necessary charges for
documentation/ administration.


Regards


Nitin Bhate

I feel cheated too. Have been paying yearly subscription on time but whenever i have asked for a booking the answer is non availability. Have not used a single holiday, infact lost 7 dys. Am thinking of asking for a total refund! what a hoax this turned out to be!!!

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

dear sir/madam


my membership no-225319

pls to inform you that we have made request for club mahendra hotel in munnar /thekkedy/astumadi/povar since last six months but every day at your call centre
new canditates come on the line and we do not get response and never we get confirmation

can yu tell us how we plan our holidays and else we can not decide other destination yu should have
responsible staff for confirmation. since we became yur member we never get any confirmation from your side.we have not utilised our free weeks as we do not get confirmation since we became member


we are reading everyday your ad in newspaper but if you can not serve your old members whats use
for new members.so i hereby request you pls look into matter and try to help us

pls call me on my mobile no- [protected] or email add [protected]@yahoo.com

yur yu can mail me

thx krupa

In response to my Review " For Worst of Worst Services Get Club-Mahindra Membership", the Regional Manager - Member-Relations Gave reply by mail.( copy attached ) though I have cancelled my membership because of their lousy & worst services I have experienced within three weeks of applications, I gave a letter for cancellation & for Refunds I am writing mails & reviews for last 9 months, So I suggest if you want "Worst Of Worst Services, then get Club Mahindra Membership",

On today 23.10.2009 I am again writing that No body from club mahindra called me or mailed me, though their Regional Manager has promised to pay my refund on or before 15th oct’2009. Really club mahindra is a totally shameless, unorganized organization. They are not even bothered to say say sorry for the extra delay because of some lousy reasons also. SO I demand an immediate resignation from the Regional Manager-Member relation, and then the refunds.
I feel that we must come together and sue them for their worst of worst services. the customer relation department is only for name sake, actually some call centers handle it, just to keep their Name right on top of the list of Worst Services Providers.
Jayesh Rao
Membership no.: 146209
Member ID.: 1408358

I am giving a copy of letter from Regional Managr-Member Relations for your reference,
[protected][protected][protected][protected][protected][protected]------

On Tue, 29 Sep 2009 13:30:40 +0530 wrote
Dear Mr.Rao
Greetings from Club Mahindra !

In continuation to our discussion today morning, regret this inadvertent delay and with this email we would like to confirm that your refund cheque will be released and sent to you on or before 15th October 2009

Thank you for being patient as I sincerely wish there was something we could do to keep you back as our member and as discussed at some point down the line you would relook at us as your holiday company of first choice.

Badrikant
Regional Manager -Member Relations
Mahindra Holidays & Resorts India Ltd

Club Mahindra — Unprofessional to handle / No cancellation policy

They have a lot of Grey areas that they do not show up to the customer when the package is sold.the customer can not use the plan until 2 years. They do not respond top any cancellation query.They do not have any documented procedure under which that can guide the customer to cancel the membership.I[censored] take the lower membership (Blue) it is never available.I do not know if they do that purposely.
FRIENDS PLEASE ITS AN ADVISE DO NOT GO IN FOR CLUB MAHINDRA.
IT IS ALL A HOAX AND THE AGENTS ARE ALL CHEATS.!!!

This company does same with almost every one.The Charge Membership fee, Admission fee and annual subscription fee(ASF for What ?) Approximately Rs 2.0 Lacs plus ASF(Annual Subscription Fee Around 10000/- per year) = Rs 4.5 lacs for just 25 weeks holidays in 25 years ! In simple term, Rs 25000/- for 7 day in a hotel. What`s this ? Why they don`t disclose their cancellation in clear terms ? Their agent do not disclose in written " the cancellation policy " for just to extortion of money from " Bhole Bhale Indians". Recommend not to become member of this type of clubs and make pressure to make practicable cancellation policy of membership.

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Same things happened with me, not in india but in Kuwait, same sales trick and same refunding policy's, thou i managed to get my 25 % refund after 13 days of complain, coz the law and order in kuwait is very stricts so CM in kuwait didnt make me suffer longer. I recommend everyone never to sign any contract with CM on ur first visit, which they dont give u to think in first place, take ur time i[censored]r interested and understand clearly each and everything they mention on hard copies and dont listen to the sales bla bla bla, half of the time they are lying & trying to grab customers to save their jobs. Friendly opinion, dont take any holiday memberships its all . You can get a good deal on holiday packages from the internet and pay according to your needs.

Dear Mr. Dinesh Kumar,
Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

Dear Mr.Dinesh kumar
its sad to see that, people are wasting money in the name of this tour packages. CM offers just 2 nights package, ina yr for close to a lakh. That means we are spending 10, 000 for just 2 night stay in a non star category resort, that too only stay is included, NO FOOD, No Sight seeing nor any other facility... If you go any good vacction planning company, They will give you a 4 night package with, break fast, cab, sight seeing and a star category stay for the same prize . i took a 4 night vaccation in kerala (kerala serene holidays )recently for just 25 K for 4 nights which included breakfast, a complete day cruise in house boat, with great stay in star category resorts and on top of that they provided me with a driver and a/c cab round the clock for my use.. more over a coupon which an be used all over india for flat discount in lots of places. "
comparing that this is highly over prized..!!!

rgds,
Rajeev

Hi,
I paid the entire sum of Rs, 1, 98, 000 towards White (Studio Apartment) Membership...but I realized many things after some time. Which they never told me initially while selling it to me.

Being a Mahindra Group it is sad that they do not have a good policy and people working in CM, they should have some transparency and have some educated sales reps so they do not fool someone just for their commissions.

Roger.

I want to send an email for the confirmation of my booking on Thekkady. But I cant send to your site "www.clubmahindra.com". Please give me in detail : How can I send an email to Club Mahindra.Please give me your email address.

my vechile is road off, i am with my family, i complaint to your service center at 3 hours ago, till now there is no response from your service center in hyderabad, i was called to your toll free number [protected] they dint recieve my calls.kindly take action immediatly to dealer in AML SECUNDRABAD and arrange the technision immediatly.my vechile number is AP 29R 7999 and my mobile no is [protected], [protected].
THANK YOU
G.ASHOKBABU

Club Mahindra — Club Mahindra - My Experience - No availability

I find the Club Mahindra Timeshare memberships in India are all very deceptive and sheer profiteering without creating any value for members. I purchased a club Mahindra Red membership two years ago. Other than availing the initial free gift certificate, i have not been able to avail any holidays. This is when, I purchased the best membership available (Red) (BTW they have created a concept called Purple which is nothing but best days when you can holiday and they sell it outside). I find it a complete waste of my money as whenever I call them and want to fix a holiday, they say it is not available. The system is so opaque, that you don't know if they are telling you full truth. There have been a recent instance where I have caught them lie
as in half hour the entire inventory position (availability) changed.They are always trying palm off days or resort inventory to its
members which they cannot sell directly or through RCI (as this is an incremental profit).

I have personally found it to be a complete waste of money. I find that given the overall cost of ownership, Club Mahindra holidays are not for those folks who want to take instant vacations or vacations at times when school kids are home or at best seasons. The overall cost of ownership is quite high compared to what season and holidays you get (You can compute overall cost of ownership by assuming an EMI on the upfront option and add inflation adjusted ASF(annual fees) to it. (It comes upwards of Rs 50 -55 K for stay only for seven days at a single location) The system has been designed in such a way that Club
Mahindra has no incentive beyond enrolling new members. At times you think by taking club mahindra, it will create a discipline of taking vacations. Before you fall into this trap and justification, HOLD YOURSELF – The flexible vacation plans are not similar to getting locked into a holiday scheme where you have no choice. You cannot take vacations at time when you want and at place where you want. Thus overall, you end up paying much higher for vacations that are anyways useless.

The only options that you are left with are to exchange this for RCI. Understand RCI comes at an additional cost of membership and exchange charges. Many of the RCI resorts in India are useless and junk. It is good if you are planning international vacations. If you want to take vacations in Europe or US, RCI exchange at India comes out as good option. However many times you can buy this inventory on Internet at cheaper rates, without need to lock in for life in useless holidays. I did not mind paying money to Club Mahindra initially. But I feel that I have bound myself into an option on which I have no control and visibility. I am a slave to their whims, I am slave to the initial 2.10 Lacs that I have paid two years back and I am a slave to that desire that I will use it somehow someday. The system is so useless that after sometime you feel like not paying the ASF (annual service
fees) which keep increasing.

Another problem with them is that they don't have their owned properties. So you end up in some makeshift properties which are
useless or management is very weak (and junk). Of the total properties listed on their site, they own only 4 resorts. They are the Airtel of Time Share Holidays (i.e. only a marketing shell company with no deep commitment and investments to keep you going for 25 years). I seriously doubt that this model of tie-ups is sustainable in Indian market. As the vacation resort quality is very suspect beyond few. Either they should do a management takeover and own the full property or construct their own properties. This partial sharing results in a very bad experience and low quality resort, food etc for customers. BTW the four resorts that they own have not been constructed to serve the members. They are primarily constructed to attract and catch new
members. This is where they will bring you with your gift voucher, show you the excellent service, hospitality and trap you.

Instead of increasing inventory for the members, currently they have found that they have milked this market segment enough, so they are constructing new properties under different name or brand (like luxury brand or Zest). This is crazy because even their current members do not have enough options at right time.

My suggestion is a no to Club Mahindra. However, if you are still feeling compelled to buy, and if you are fine going at odd times in year to odd places, it is a fine option for you. Just to give you an example - you may have options to take vacation on beach during rains, or you may get a hill station option in November, December (not in peak Dec). If you still feel compelled to buy, all you need is to take basic membership (the minimum cost - because in any case you will not be able to avail better days.)

I also came across this. It is a real good analysis of the situation. Look at http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html

Club Mahindra Holidays...

Naam Baade aur Darshan Khote... Yes!! but that is what i have to say for a Brand Like Mahindra.

Voted as Super Brand for 2008 why & How??? if it cannot keep their commitment.

I & my wife went to Club Mahindra Sales outlet through some promotional calls.

The Scheme, the resort, the cost working, concept everything was brilliant... exciting inaugural gifts, free passes etc. Absolutely ideal for our family and a life time of holiday bookings we both we very fascinated and thrilled.


However there was 1 thing which seemed fishy... you had to pay 15% immediately.. no thinking time etc..
We asked them why so?? they gave some deadline crap.

So if everything is so good why the catch..so we wanted to speak to someone who has availed of these services.

To lure us further, the club mahindra guys offered to refund the money in 30 days if we change our mind and intimate them in 4 days. we got this in writing too..signed & stamped by venue mgr. Mr. Kar


That was gr8 for us. So happily we returned home.. thinking & planning our future holidays... due to the brand Mahindra my wife was not interested in doing a reality check. nevertheless when i checked out with few folks all said everything is good except the service. We checked few blogs too they too talk of bad servicing & non commitment of Club Mahindra

So i instantly withdrew by intimating them.

I was supposed to get Rs. 47, 115 within 30 days of refusal, i.e. by 30 th Sept 08 but still am awaiting the refund.

When i call, either the person doesn't answer or asks for more time. My wife was feeling sad since our plans got washed out and was speculating that may be the blogs & friends were wrong with Mahindra but their nonpayment of refund proved us right and the response made me feel relieved that in the nick of time I withdrew from the membership, else I had a huge bad debt to be w/off rather carry forward for 25 years.

It is now nearly 2 months since we are following with no luck.

I would appreciate if you could publish my grievance in your esteemed paper to deter people from being lured into this trap.

Surprisingly Mahindra which has such a good brand image is being spoilt by their holiday wing..

Moral of the Story …. In India the Consumer Forums are too weak and Brand does not have that weightage to promise delivery…so be sure where you are putting your hard earned money.

Dear Vivek Gupta

Thanks for writing in and voicing your concerns through ConsumerComplaints.

Please send your mobile number, e-mail, member id (if you are an existing Club Mahindra member), and we would like to address your issues as soon as possible.


Thank You.

Sincerely,

Member Relations, Club Mahindra.

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

Great blog.Today i had gone to their worli office.Fortunately i was wise enough
to understand that there are basically two loose ends in the deal.
The yearly charge is the first, on which we have no say.For example, imagine paying Rs 25000/per annum in year 2015 as maintaince charges .Secondly they can change the season and play
with blue, red, white, purple as per their wish, since reservation is not transparent.

Reading this blog has now confirmed my doubts .Thankyou.

I agree to the non-availability. I have tried a boking even 6 months prior and couldnt find one.
Of many things two more things, i came to know when trying to avail holidays :

What I was told when product being sold :
a) an take holidays in the RED season .
What I was not told is, to avail holiday in RED season, I have to wait till 15 days before the actual dates of holidays. At that time am sure not to find any booking.

b) RCI resorts can be availaed for the gholidays.
i) But while, sell-off was never told that this is going to be for 3 years only.
ii) RCI holidays cannot be split. So if I take 2 or 3 days holidays in RCI location, 7 days are counted.

Mahindra holidays is an upcoming name for con.

Get in touch with AIRDA. Club Mahindra is a member of theirs. [protected]@vsnl.net

please tell me if there is a way out of this worthless club or if some body wants to buy me off. am ready to give them a discount

I was contemplating on taking a Club Mahindra membership in the next few weeks, but on reading all these comments am too scared even to think of going to their office.
Thanks for highlighting the problems

This is exact description of facts. My vacation day inventory is now 19 days!!. I have never been able to get any booking when I want.

Recently I checked "Simla" resort. The booking should open only 6 months is advance, but their April dates are ALREADY FULL!!! How can that be? It's impossible. Its not purple season even.

This is a SCAM and the company is a FRAUD.

CLUB MAHINDRA MEMBERSHIP FOR THOSE HO PLAN THEIR HOLIDAY IN ADVANCE FOR 3 TO 4 MONTHS BEFORE, THEN ALLSO YOU HAVE TO CHECK AVAILABILITY OFF THE SAME PROPERTY WERE YOU WANT TO GO .

LAST YEAR I TRY TO BOOKED MY HOLIDAY IN GOA 2 MONTHS IN ADVANCE AND I FAIL TO GET THE SAME, EVEN I HAVE A SEASON MEMBERSHIP,

AS A FAMILY IF YOU TRY TO PURCHASE ANY TYPES OFF HOLIDAY MEMBERSHIP ILL SUGGEST DONT GO FOR IT, THE BEST WAY IS SEARCH ON GOOGLE INDIA HOLIDAY PORTAL LIKE - MAKE MY TRIP, YATRA, CLEAR TRIP OR SOME OTHER ON THE SITE YOU WILL FIND AN OPTION HOLIDAY PACKAGE THATS COMES WITH ( STAY, RETURN AIR FARE, FOOD ) IN LOW COST AND THE BEST ADVANTAGE IS YOU CAN BOOKED YOUR HOLIDAY ANY TIME ...

I am having a same experience. Now, I am trying to book holidays for Nov which is 6 months before but their telephone lines and representatives are all busy to serving other customer. All their online booking systems are down. I wrote mail to reservations and feedback but nobody called back.It is really a very worst service after sales.

Hi

It was (Club Mahindra) CM marketing personnel, who told us that we can convert our APT / season etc based on some stupid conversion formula. We expected you to use it and give us the same. We already ahve accumulated 14 days which will lapse by march 2011 and also we dont have leaves in March.

If they wanted us to plan our holidays like this, it would have been better, if we were informed earlier. We had very dissapointing experience whenever we interacted with Club mahindra / on portal/ on reservation desk and even at resort in GOA.

Can we plan to cancel our membership. can we get our money back.

Regards
Prasad Butte

Club Mahindra did well when the IPO was launched. They are enrolling more members than they can provide accommodation. A member should be able to avail a holiday as and when he choses to. Otherwise why should one become member? Here you can't get reservation even if you book three months in advance. Even a substandard resort like Panchgani does not have room from April to August '11! The Govt. must investigate and make it mandatory for Club Mahindra to provide accommodation whenever the member wants with the condition that the booking is done at least one month in advance, not more. If they can't do that then they should be forced to refund the yearly charges plus the maximum no of holidays that can be accumulated should be increased by the number of days the Club failed to provide accommodation.

Z. Goveas

This is an ongoing fraud Machine, in which innocent people are being defrauded on daily basis.

I don't have any thing better to tell about these people as already told at this site


A word of Caution _ Please dont let your self to be befooled by these fraudsters

Anyone suing Club Mahindra...please contact me at [protected]. No need to explain my case it is the same as all the above.
Not even one vacation till now..it has been 3 years but there is never a vacancy. I am always either too early or too late.

Lawyers if you can get my money back you may have a healthy sum from it as your fees.
Call me.

Oh Boy, be ready for a long wait now! Be sure to follow up and pester them. You are no more a customer now and so you are their least of priorities!

Boy, you are in for a long wait to get your money back. You will have to follow up, remind and remind and hopefully someone will bother to do your job!

I am suffering through the same problem from club mahindra...
let's join hands and do something about it.
thanks
Sharat
Membership No. 550334

Club Mahindra is a big fraud. Infact, not just CMH others too in this timeshare business in India. Its more than 1 year since I am begging for my refund but no progress so far.
If anyone managed to get his/her money back, please suggest us the way.
Thanks in advance!

please file a complaint in the court to punish the owner of the co. along with its sales employee,

Club Mahindra Holidays — cheating n fraud

dear sir,
i have got many free va masseges from club mahindra on mobile. on 28june we went there they show us their holidays progrram finaly thay were give us a offer of a sony dvd handycam 2king fi air tic 3000 food vaucher n 3 nights n 4days stay in any their resorts.thay said that give me yours ATM card we have to comform that u r eligible 4 our membership or not than thay use my atm card with out my permition in other room we became very angry whan we saw that thay gave us a offer of cass.. handycam not a dvd handycam n whan we said that we want to cancil it thay said we cat'n give urs money back after lot of calls thay changed offer n aggre to give dvd handy but till that time we never get any handy cam, food va, kf air tic or any thing what evre thay offered me n now from 7 september thay will take EMI from my accout also from ecs form n now thay r not picking my phone calls n whan thay pickup thay alwas says give us 2 days 5 days its happing from 3 months i am very upseat i lose my 30000 n my big teaison is EMI whitch will be take from 7 sep please help me for stop my EMI.

these people require more govt. strict rules . & must be taught a lesson in paying back to investors or members like usa & other countries where like mahindras cant even advertise.

Dear Mr. Sunil,
I am also going through the same troubles...I would like to join hands with you and sue them...let's do something about it otherwise they will keep cheating people like this. I want to drag Ajay Nambiar and his team to the court...
Write in to me...
thanks
sharat

Hi Sunil, .

Even I facing the same issue..Please write to me

regards
Prashanth

Joing hands as I am one who is having similar case

this is not true...if they dont have the availability how can they will provide the holidays ...it is a very good brand and i worth it...