Club Mahindra Holidays Complaints & Reviews

Dear Mr. Yoganand,


Reference: My Membership Number to Zest: 91005004 and Ref No: 064 – 406


This has reference to my membership with Zest and subsequent Cancellation requests made with your office.

I signed off for the Zest package in March 2009 after calls by your agents. During the signing off day, I was offered a 2-night/3 day package from Apr 16 – Apr 18 at your ooty Resort. This was confirmed by your DSA after checking with your corporate office. I signed off on the dotted line after confirmation of the availability.

With in a week of Signing off, I purchased a flat and informed my decision of pulling out due to financial constraints of servicing both the EMI’s.

I was informed by your DSA that he would provide a refund of 12, 000 by transferring the advance to a subsequent buyer that eventually did not happen.

Meanwhile officials from Club Mahindra rang up during April to inform me that my booked days were not available and could provide me days in May at another resort.( Ist breach of trust)

I was regularly following up with your DSA for refund or a vacation with a whole lot of promises and more promises. To top it all and to my surprise, I found out that a further 4000 was deducted by Mahindra using my credit card. This is when I realized that I have been duped by your DSA. (II breach of trust)

I subsequently got in touch with your Office and was told that they were not even aware of my cancellation request and will cancel only on receipt of a formal cancellation mail.

So far I have paid more than Rs, 16, 000 to Zest even after communicating my decision to cancel my membership with in 10 days of signing off.

I know a person who is not averse to unethical practices has duped me during the course of the last three months. I have been in touch with your office over the last months. If you need I can forward the details of the correspondence. It took me couple of emails and follow ups to just get your mail Id.I was also informed that I am not eligible for any vacation with out paying two EMI’s. (I was confirmed a vacation on the day of sign off!!!).

In my professional life, I am responsible for the entire Operations of large multi national corporations. I am used to dealing with large industrial houses with ethical practices. More than the money, Iam peeved at the way I have been treated in this entire episode.

I Consider Mahindras as one of the largest Industrial houses in India with ethical business practices. I would appreciate if you can look into the entire episode from customer’s perspective and provide a positive feedback.


Regards,

R Ramesh Babu

+[protected]

Hello Sir,

My name is Nikhilesh Ray
Member id: 1417584

I wanted to escalate against the false commitments and cheating done to me for refunding my money against cancellation.

22nd November 2008: I paid 38851.00 Rs for becoming the member of Club Mahindra through my ICICI credit card. I got disapponted with the services and false commitments of the hotel reservations, so I have applied for the cancellation & refund of paid amount on December. The process was initiated on 7th January and I was told that in 30 working days the amount will be refund. Since, then I am just following up with the customer care and vashi branch for my refund.

The member relation officers have send me many witten mails giving the dates of confirmation for cheques release. But, the when the dates reached they turned back and tells me that there is some problem from Club Mahindra Corporate and from there end cheques are not released so we cannot make it know and it will take two more months.

Please check the trailing mail to get one such example of the commited date.

Help me and help yourself to maintain the dignity of company.

Thanks & Regards
Nikhilesh Ray
[protected]


--- On Thu, 21/5/09, Feedback <[protected]@Clubmahindra.com> wrote:


From: Feedback <[protected]@Clubmahindra.com>
Subject: RE:'MHRIL=[protected]' 1417584 - Cancellation of membership and refund of money.
To: "Nikhilesh Ray" <[protected]@yahoo.co.in>
Date: Thursday, 21 May, 2009, 3:35 PM


Dear Mr. Ray

Greeting From Clubmahindra!

This mail is further to our discussion & meeting in our branch office for cancellation of your membership.

We are sorry that there has been processing delay of your refund for cancellation of membership.

We would like to confirm that your refund cheque for amount Rs. 38, 851 /- will be released on 15th of June 2009.

Please except our sincere apologies for delay of this refund cheque.

In case of any Further queries please do get back to us.



Warm regards,

Sudeep Pokhriyal | Member Relations | Mahindra Holidays & Resorts India Ltd | Feedback : [protected]@clubmahindra.com | Reservations : [protected]@clubmahindra.com | Call : 39880000* |

My Membership ID is 1444932. I had applied for cancellation on 7th Match 2009. As per the written documents, refund should be received within 30 days.
a) I didn't got any refund after 30 days and there is no communication from club mahindra.
b) I contacted club mahindra in the first week of april. Club Mahindra representative assured me that I will get the refund on 15 the April. But it is not happned and there is no communication from club mahindra
c) I contacted club mahindra agtain and I got the new date of April end.
d) At the end of April no coomunication from Club mahindra so again I contacted club Mahindra. Club Mahindra representative gave me new date of 15 the May. But i didn't got any refund from club Mahindra. it was very frustrating for me.
e) I contacted club Mahindra on 15th May and they given me new date 0f 20 Th June.
Poornima Agarkar had given the date of 20th June in writing.
f) Today 15th June, I received call from Club Mahindra representative Deepa and she told me that I will get the refund on 31st July. I told her that club mahindra had given me the date of 2oth June. But she shamlessly and arrogantly told me that now new date is 31st july. I informed Deepa that club mahindra had assured me date of 20th June and that is also in writing. But Deepa again talk with me arrogantly and told me that now new date is 31st July. I am not expecting such type of behaviour from Club mahindra represenrtative (being the hospatality industry ). I tried to contact Poornima Agarkar but she was not on the seat.
I feel that Poornima Agarkar is harrasing me.

There is no value for written documents.
Heraafter I will not refer any friends/relatives to club mahindra and will inform this incident to all.

we are newly jned club mahindra customer, Mrs.Varsha Anand Babar, want to know you that we booked our holiday toor to COORG KODAGU VALLY. but they provided wronge check out date.Insted of 27/06/2009. a call center executive NAGRAJ informed us 26/06/2009. thats why we booked our flight tickets on 26/06/2009 & found lots of mental harresment.

My membership number is 1468930. I took the membership on 18th April and cancelled on 22nd April by submitting a written application at Baner, Pune office.

Since then I have sent numerous mails and spoke to multiple people over phone but till date I have not got the refund.

As per the terms and conditions I was suppose to get the money in 30 days, i.e. by 22nd May but today is 18th June and still no update on when I will get the refund.

I am very disappointed with the unprofessional attitude shown by Club Mahindra. I never expected this from such a big brand. I wonder how our India will progress.

Dear all,

I am holding a Club Mahindra membership since 2004. Initially at time of joining they had given big promises like HASSLE free holidays of 7 days /year for 25 years.

Each member has to pay membership cost + ASF Annual maintainence fees, which grows along with inflation.

The membership cost of white studio is around Rs2.25 lacs. At time of joining and annnual subscription (ASF) is Rs. 4000/- Now its is around Rs.10, 000/-

This is a complete cheating by Club Mahindra.

Non availability of rooms: Earlier members were around 25000 and now in 2009 the members are 90, 000.
So the member have increased by more than 300 %, however the rooms have just increased by 70 %.
This leads to serious non-availability of holidays.

LONAVALA RESORT:--- IN 2004, THEY HAD TOLD LONAVALA RESORT WILL BY READY BY 2006, BUT STILL AFTER 3 YEARS OF THEIR "DEADLINE" THEY HAVENT BUILD THE RESORT.

Increase in ASF fees per year: ASF is calculated based on inflations including food inflation costs.

However the Club Mahindra fees and ASF dont include any kind of lunch, dinner or breakfast, so on what basis they charge this indiscriminately?

Also at time of joining I was told holidays get accumulated, however now I am told holidays can be accumulated at most for 3 years(i.e 21 days), so in case your holidays balance exceeds 21 days, holidays get cancelled.

Cost factor: Cost of white studio :Rs. 2.25 lacs.
ASF for 2009: around Rs.10, 000/
So total cost of 7 days holiday:
Rs.10, 000 + 36, 000/-(Rs 36, 000 for interest @ 8% p.a and proportion of membership fees)
Total: Rs 46, 000 for 7 days holiday (Which doesn't include any other charges except accomodation.
Food, entertainment, sightseeing all is extra)

If you buy the same package through an agent its cheaper for same package in CLUB MAHINDRA RESORT( IN THEIR NON-MEMBER QUOTA !!!)

Now CLUB MAHINDRA resorts also have non-member quota.Why is this indiscrimination done? If CLUB MAHINDRA is building resorts by members money why they are not allocating 100% rooms to members? Why they are selling some additional rooms to nonmembers on premium charges?

So dont get fooled by CLUB MAHINDRA.
I want someone to highlight this facts and initiate action against Club Mahindra.


Thanks..

Please note that i had taken membership on 26th sep'08 and after 3 days on 29th sep'08 i had asked to cancelled my membership and refund of my money which is 33.725 to pay me back they told me that this process will take minimum 15 days and by 1st week of dec'08 i'll get my refund and they provided me a membership ID 1387535 and cancellation ID 0011992 and with same ID reference had called many
times to their lucknow office and every times they provide me false information and so far Club Mahindra did not give me nay amount.
So please take all necessary action so i can get my money back

I had become a member of the above mentioned club 6 months back and was promised airfare for 4 people with stay inresorts for 4 days along with a free lcd tv. I was amased to find that they are cheats, till a week back they were promising airtickets now when we are about to leave with all return tickets booked they are telling that you book your own tickets. Only god knows their definition of ethics

I was oferred a membership in club mahindra for a total package of Rs. 3, 37, 526 (vide membership ID # 1444457) our of which I made a down payment of Rs. 33753. Mr. Sharma & Mr. Tirath (both representing club mahindra) insisted on my taking the membership on money-back guarantee assurance claiming that as they have over-stayed in Ludhiana - their job will be at risk unless they can mature my sale by making payment through Credit Card for a future date. On the day my card was to be swiped, I called both these representatives to cancell my agreement, as promised by them and return back the swipe-slips.

They dilly-dolleyed on the issue and in the meantime got the credit card slips swiped.I objected to this and they assured that I will get a full refund for the amount shortly.

I even emailed my complaint to the company, from where I recieved a response from Mr. Ajay Nambiar (Head - Member Relations) who claimed that their sales team will be in touch with me to look into my complaint.

After many emails, I explained the facts to the person who made a routine check to look into my complaint.

After that there is total silence.

I wish to recieve back full refund of Rs. 33, 753 plus Rs. 10, 544 paid by me towards interest to HSBC Bank and Citi Bank.

Regards,

Vikas Pahwa

To Whom so ever it may concern:

Membership id : 1452919
Enrolled : 16th mar, 2009
Cancelled : 23rd march, 2009
Paid at the time of enrollment : 10% DP (approx. Rs. 16000)
As per Club Mahindra rules: 100% Refund within 30-45 days if cancelled within 10 days of enrollment.
No of calls made to Club mahindra : Lost the count.
No. of calls received from Club Mahindra : 0 (ZERO)
No. of days taken to respond by Delhi branch for status (that too on my call): 72 days
Status of refund as told to me by Delhi Branch after 72 days : Refund Expected by Mid july (not 30-45 days but 4 months (approx.))
Reason : Cancellations can be done on 10th of every month.
When asked why this was not done on April 10th, reason given by Ms. Neeru (Delhi Branch) - Can make limited no. of cancellations per month.
Is it a Customer's Problem : Yes, becoz he/she was dumb enough to go by the brand name.

I wish somebody of authority reads this and help me out.

My membership no is 1062858, i take the membership on Aug 08 at that time we pay the 29500 rupees (Rs 14500 with icici credit card & balance with HDFC).
As per the the rule our EMI of Rs 4858 debit from our icici credit card.But when we saw the statement in the month of Jan 09 i found that EMI is cutting from our icici credit card(Rs 4858 & HDFC account as ECS Rs 4858) that means i pay monthly instalment of Rs 9716 insteod of Rs 4858.For the same we raise the issue with Club mahindra on 12 Jan & after this no of times, but till date we are not getting the response.

Pls help me out, so that i get my HDFC account payment & my total payment from starting because i cannot to continue my membership with club mahindra.(full & final)

Summary : Forgery by club mahindra because doubleEMI Debit from my account.
Response time poor.( 5 month case raise no solution)

It was a great experience at Club Mahindra Kodagu Valley, Coorg. The staff was great and so was the food and all the facilities.

- Ms. Isita Koradia

Staff at Club Mahindra is very dedicated and sincere. The atmosphere is so homely and we can never forget the wonderful experience we had at Club Mahindra Kodagu valley.

Mr. Rashid

Hi there,

They gave me all fake information before I pay.
After payment, they did not respond me after regular follow up.
They took above 2 months to give me membership number.
In those documents all promised information were not there.

I tried to cancel my membership but they do not take care of my requests.

We feel our decision to join Club Mahindra is the right one. Staffs at the resort are genuinely warm and courteous. Service as well is excellent.

Mr. Kumar Vishwanathan
Club Mahindra member family.

Hi,

My name is Manoj Menon and I have been duped by club mahindra.We had enrolled for Club Mahindra Membership at Mulund RMall branch the person who had attended us was Mr. Sandeep. The membership is in the name of my wife Mrs. Fatima Menon. Member ID: 1460865. He convinced me that if in future if I want to cancell the membership deal then Club Mahindra would return my Rs. 25, 000/- which i had paid as registering fee. I beleived him and i registered with club Mahindra. It was 4th of April and the next day I went to cancell the membership. They took my cancellation and told me that they would courier the cheque by 4th of May as the process takes a month. After exactly one month we called Sundeep and he said that we will have to talk to the call center of Club Mahindra. He said he can do nothing. Inspite of calling them several times their only answer I get is they are looking into the matter.
When asked about the cheque they said it is not yet made. What a pathetic company. This is the most inefficient company I have come across. They are just looting our hard earned money. They should be punished sevierly and their licence must be cancelled.
I request all of you to not to enroll for any Club Mahindra Membership.
Kindly look into the Matter

Manoj Menon
B-34 Shiv CHS,
Kopri Colony,
Thane (East).
400603

We had a great time at Club Mahindra resort. We stayed for 4 nights, 3 days. The food was excellent, the property is simply beautiful and there is so much for everyone to do that 3 days is not enough.

Mr.Govind Krishnan

I am totally satisfied with my Club Mahindra membership. I have holidayed in the Coorg resort and everything was perfect, the resort, staff, food and the activity centre.

- Mr.Anuj Zaveri
Club Mahindra member family.

Dear Sir/Madam, MEMBERSHIP ID 1469355

I am a Naval officer by profession and since hardly got time to take my family out, i thought that the Mahindra Holidays would be the best thing ever happened to me.But unfortunately it ended in bitter ways which i would narrate it in the next few paragraphs.On 10th April 09, I called up Mahindra Holidays and it happened to be their 10th anniversary and i was told I am amongst 1st twenty five people who have got lot of freebies if i take the membership promptly. Mr.Arshad Ahmed (Sales rep.) immediately gave me a call that he is landing up in my house in a few hours which he did and very smartly convinced us to take up the membership..Following holiday packages totally contravenes with what we were conveyed by the sales Representative.

(a) You can avail holidays ( 3 weeks bonus package) immediately irrespective of Purple, Red, White & blue season.

(b) You only have to pay Rs.2.5 lacs for a period of 25 years and you enjoy holidays.No mention of ASF(Annual subscription fee).

(c) Mr Ahmed assured that he would ensure that i can avail holidays in end May09.

(d) Give me a call anytime if you have problems or any queries.Always avoided calls on the pretext of meetings or I am busy.(Mr.Ashraf ahmed).

I asked him how much you are going to bluff me Mr. Ahmed bcos nothing as mentioned above exists he replied and threatened me that "if you cancel your membership you wont get any money in return and i will ensure that".I complained to their call centre about his behaviour and they replied that cancellation can be done through email or asking your sales Rep.(COMPLAINT NO.[protected].I told them he has behaved in a rude manner as if i am dealing with a petty shopkeeper who tells you if you want to return the item then "Goods once sold cannot be returned back".

I have paid Rs.26, 000 approx and would like to get my refund but nobody from the company gets in touch with me...they just send email that they would get in touch but nobody has spoken to me since then...
regards
Jai

My experience with Sales as well as Member Relations teams have been bad. The painful story goes like this :

As usual their representative Mr Shreekumar Menon ( I am not sure as to how he is associated with them as he was referred to me by one of my friends ) promised many things but did not deliver any. I have paid full money for my membership in January 2009 and had opted for cash back in lieu of Shopping Vouchers of INR 15, 000. But, I have still not received anything from them even after 3 months. Even after repeated follow-ups the standard reply is that it is in process and will come shortly.

I wanted to take a short break in February and had requested Mr Shreekumar Menon to help me make arrangements as Ooty. Each time I followed up he kept on asking for 2 more days to get a confirmation and finally a 4 days before the scheduled date he informed me that it was not possible.

Most of the times time I have tried reaching Shreekumar he is busy and sends a text saying " please allow me to call you back" which seldom happens.

My experience with both their reservation channels, website as well as member reservations center have been extremely painful. Issues with their website are follows :

1. Their website accepts reservation requests exactly 6 months in advance ( e.g. Today being May 7th it allows us to request reservation upto November 7th ). But sadly this is not true as if we put this request we get a reply from their member reservations center informing us that booking for November will open only on June 1st. Isn't this ridiculous ? A member has to waste time in logging request only to learn later that their effort was futile. This I have experienced myself whilst making a request for October 10th to 15th. This can be confirmed from their system.

2. The requester does not any reference no. for the request logged in. Therefore there is no way to know whether the request has indeed been logged in or not unless we call their member reservations center to confirm.

3. Whilst logging in a request, as I have a membership of a Studio it should show Studio as my default preference of apartment. But, each time I tried making a request the the default preference apartment kept changing each time randomly as STU, 1BR, 2BR.

Issues with their member reservation center are as follows :

1. On May 1st being a public holiday I tried calling them exactly from 0930 hrs. Till 0948 hrs i kept hearing a message that they were still closed and from 0949 onwards the numbers were continuously engaged. I just could not get thru'

2. When I finally got thru' at 1159 Hrs. the call went on hold without anyone answering for 6 minutes and 39 seconds. After this I kept on trying without success till 1247 Hrs.

3. I then spoke with Mr Shreekumar Menon ( [protected] ) who was busy as usual and replied with standard response " please allow me to call you back". I sent him a message asking for contact details of top man at club mahindra which made him call me after 15 minutes. I informed him about this harrowing experience. Even he tried connecting me to their member reservations center without success.

4. Finally Shreekumar could connect me to their member reservations center at 1338 Hrs. and as was expected we were kept on hold. The process for getting confirmations took 17 minutes and 03 seconds. Which in my opinion is ridiculously high and not acceptable.

5. On may 1st and many many times earlier I have logged in complaints for non-receipt on cash Back in lieu of Shopping vouchers of INR 15, 000. But even today I am writing to you I have not received the cash back. Their member reservations center keeps calling me to check on this but no one has ever ensured that I get my money.

My above experience is making me shudder thinking hard as to going forward what will my experience with Club Mahindra be ? Given this the best option for me is to seek a FULL REFUND of membership fees paid by me. I am hoping that this compliant will be dealt with appropriately and learning the pain I have had to go thru' other gullible prospective members may reconsider that decision to join club mahindra.