Club Mahindra Holidays Complaints & Reviews

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

I strongly feel that this company is a sham. It is shocking that it belongs to the Mahindra group. If Mr. Anand Mahindra is listening or reading he should take cognisance that there is no customer relationship at all. There is no one to attend to the queries and the call center personnel dont know what they are doung. Email queries are never attended to. The only thing they are prompt is in making your life miserable annually in collecting the fees. I think that the high court should sou moto proceed against them for cheating individuals by publishing glamorous ads.

CLUB MAHINDRA HOLIDAYS IS A 100% CHEATING CLUB .WE SHOULD TAKE IT VERY SERIOSLY .FROM 72000 ( SEVENTY TWO THOUSAND) MEMBERS THEY HAVE COLLECTED MORETHAN 1000CRORE RUPEES ALSO THEY ARE COLLECTING 72CRORE RUPEES EVERY YEAR.

WITH TWENTY RESORT HOW CAN THEY SERVE 72000 MEMBERS WITH SEVEN DAYS PACKAGE.ONLY FEW RESORT ONLY THEY HAVE 100 ROOMS.IN KODAI THEY HAVE 16 ROOMS, IN OOTY THEY HAVE ONLY EIGHT, IN BANKOK THEY HAVE SIX ROOMS.MOST OF THE PROPERTIES ARE TYUP ONLY AND NOW THEY ARE PLANING TO FLOT SHARE AND CHEAT PUBLIC

DO SOMETHINGTO RECOVER OUR HARD EARN MONEY

club mahindra/membership issues — Responsibility

I had taken a membership with club mahindra in the month feb 2009.
The executive and the manager, that is Mr Chirag and Mr Imran were very polite while they wanted to dupe us.Now when i was thinking of not going ahead with the membership they are acting smart.
Mr Imran does not deserve to be in customer service or sales. I had spoke to him about canceling the membership and he had told that he revert with the procedure. I have forfieted the initial payment of Rs 25000, and didn't want the monthy EMI to be processed and stop the membership.
But on 7th of may 2009 i come to know that they had already debited my account on the 23rd of april 2009. Now when i m asking to reverse the amount they are telling that they can't do it.

I have seen many complaints against club mahindra, and i hope there is a way out.

I have opted for cancellation of my membership within 10 days of my application.According to the policy document of club mahindra, amount paid by me should be refunded in total within 31 days of cancellation.
My cancellation was registered on 15th of Jan, 2009 and still money is awaited. Despite of calling their customer care so many times, no certain date of refund is given.
This is the way they work. There is no professionalism, No business ethics. They themselves don't follow their own policies. They don't honor any commitment. This is a complete fraud company.

Dear Mr yoganand,

This is in continuation to my complaint on False promises made on 13/07/09. I wish to state that your team of personnel have taken this matter seriously and reolved the complaint to my satisfaction. I have been paid a refund of my EMI and am eligible for a 2N/3D stay at your resorts in lieu of the advance amount.

The inetractions with your team led me to believe that I was interacting with a set of professionals who are used to ethical business practices.The conduct was smooth and business like after it was taken over by your team of personnel.

I wish to reiterate that I consider the complaint as closed.

Rgds

Ramesh Babu

Club Mahindra Resorts - Zest Membership Cancellation — Still not received Zest Membership Cancellation amount of INR 5000 after two month also

Hi,


My self V G Gaddigimath Zest membership no:91006155.
I have cancelled my memership just after 5 days enroll and had paid INR 5000.
I have cancelled my membership on 14th Sep 2009,after several enquiries also I am not getting my
Money back.

Request concerned department to take care of this and help to get my money


Regards,

V G Gaddigimath
[protected]@in.com

I am facing thre same problems with both Club Mahindra & Zest.
I have been promised holidays 7 days a year and 6 months advance booking. But I dont get holidya even 2 years from today.
but if you can a non-member and say you are ready to pay, Then you get the requested holiday at the resort and date you want.
This shows that although you have paid the such huge membership, you are at the mercy Club Mahindra to get you so called dream holiday.
And when you talk of refund, it's just dosent happen.
Hoping that the situation will change and memebrs are prefered more that Non-members.
Regards,
Sathya Prasad.
Club Mahindra Membership No - 262391
Zest Membership No[protected]

Hi

My membership number is 91003860.

This is regarding the double deduction of my EMI for the month of April. Last month I had cancelled the ECS mode of payment and had deposited Post dated cheques for the remaining EMIs. However, this month, Zest has deducted both the ECS and PDC from my account. This happened 11 days back. I have repeatedly called your customer care number but I have always got the same response "The accounts department is looking into it. They will contact you within a day". But till date no one has contacted me. On one ocassion, one of your agents even gave me the accounts department number, which when I dialled said the number doesnt exist. I dont understand how long can it take to identify an error and return the money back. This is extremely frustrating and disapppointing as a couple of cheques have bounced due to this goo[censored]p of yours. I have also written to your mail id [protected]@zestbreaks.com and I always get the same response - " we will get back to you in 7 days". This has happened today and even 7 days back. Suprisingly the response doesnt change.

Would really appreciate if you could look into the matter and release the payment as soon as possible.

Hoping for no further delays.

Regards
Anurag Sharma

Hi,
my wife, Deepali Noor, is a member of Zest Holidays. Her membership number is 91005569. We are based out of Chennai.
We have stayed at your property in Pondicherry a few times. It was a wonderful experience. In lieu of which i have taken a membership with your organisation.
I am trying to make a booking in Zest Masinagudi and Ooty for the next week.
I have spoken to Shalini on 27th April 2010 reference #: 127197. The same day i have spoke to Sanjeev ref. # 127199.
On 28th April 2010 I have spoken to Sher ref # 127377
This after noon I have spoke to one very rude gentleman Mr Kalyan.
He gives me a reference to his senior Mr Sanjeev tel #:[protected]. There is nio answer on this line. CONTINUOUSLY!!!
I call back and Mr Kalyan gives me another #[protected]. This number is busy. CONTINUOUSLY!!!
What am i supposed to do??
Kindly help me.
Kind regards

Dr Sayadat Noor
Handy: [protected]

hi
this is my day i thought of taking up the memb.ship in zestbreaks...
but after reading reviews and complaints in this block it doesnt give me an assurance to proceed with regards to the takin up a memb.ship...
can i beleive in mahi...????????/
help me put plz
regards,
vijay
[protected]

hai guys,

I am Ganesh from madikeri, kodagu, karnataka. Even I am thinking of taking zest membership.
And after reading all these comments, I am not sure of that.
One thing is for sure the people who sell you something are always like angels
and the guys who are there to serve you after sales are just like demons

some on guide me please
[protected]@ymail.com

Hi There:

This is Mr. Shah from Chennai, i knw its diifuclt to get reservations when you need it, i want o gift my sister zest memebrship, if any one planning to sell it, pls get in touch with me at the below number.
I am looking for Verbe or Buz.

Cheers
[protected]

1. My membership number with mahindra Zest is 91006242, Season : BUZZ & Membership period is from 01/05/2010 to 30/04/2020
2. I am dissatisfied with the services and hence wanted to terminate it with immediate effect. I have not availed any holidays/ services where as zest has deducted Rs 79740/- as EMI and another annual fee of Rs 4379 for the year.

Anyone who is interested to buy my membership can contact me at [protected].


Biju George

I am member of VERVE and took membership in 2008 for 1.5lac for 10yrs, 6 holidays every year - never told that of this 6 only 2 can be on weekend - cheating.

1. You will find booking on weekend is almost impossible and you never get it. It opens 3 months before and gets full in weeks time - especially for long weekends.

2. I have found out though rooms were not available after calling reservation the same was availble if booked outside through agents. It looks like Zest is not giving rooms to its member but sells it outside - especially in weekends

3. Though you have days and weekends left when you call for reservation you will be told - "you do not have weekends left". "you have only 6 days left no weekends", you end up speding more time in booking and sorting out issues, than going outside and booking some other good resort.

4. Inspite of not taking any holiday in the whole of year when I called up for booking I was told "I do not have any weekends left". When I asked for account balance details...there was 2 weekend left and 12 days available.

5. As you get 6 days in a year and only 2 weekend days...so out of 6 days you have to utilize 4 day vacation on weekday only - not possible for a working managers/executive.

Zest sucks.
I have been taking holidays outside Zest and not using it at all. It was sheer waste of money. I would have enjoyed 25 good days in another resort for 1.5lac I paid.

I m stalin from chennai. My membership id is 91010577, Buzz, validity from 2011 to 2111. I have not taken the bonus holidays . 60N/70D are still there. If anyone willing to buy please contact [protected]. as i m not satisfied with their attitude even before taking bonus holidays.

Unfortunately I am also member of Zest (Pep). I am member since 2008. I never got a room on the date i requested for. I too feel like Zest is not giving rooms to its member but sells it outside - especially in weekends.
Zest just sucks
-Ravi Shankar

Horrible experience, ZEST really SUCKS...

Kindly forward it to every possible person, so that the new members are not trapped in this membership.

Raghavendra A N
[protected]

for mistake of one person in the bangalore office i was taken a ride and after much communication the issue is being resolved by appologies by the concerned person what really baffles me is lukewarm response from Mr.Reddy zonal manager who does not bother to reply leave alone calling despite of several reminders, it was the same case with the earlier manager of b'lore present manager at-least was of help, now i am fearing whether to send money or terminate my membership and take the refund as bonus holidays could not be claimed because of the mistake of the staff for which i needed written appology from the concerned staff who spoke rudely, why do the higher ups and mahindras the members of the board do not look into the matter, and if they don't reserve when required than what is the use of being member i am thinking in the same line of selling the membership any one interested please contact [protected] i have not availed any holidays till date will anybody from zest reply and assure of good service so that i may continue and also discourage others from joining
madan kulkarni
mem id 91010235

My member ID is 91015943.. Mr . abhijeet, mr. amit kumar and mr. chandan kunar sold the Zest holidays with 100000 of commitments., when I asked them that Now i want to go to pondicherry.. there all commitments failed. After listening I clear cut told them taht I want to cancel my membership and want my refund. Mr. amit kumar was ok with that. now after 1 week they all get away from his commitment. now these three people are harasing me like naything. daily I have to call them and daily these three are ready to fight like nayhting. Please stay away from Zest. specially in bangalore. Whenevr you see them selling their holidays.. just stay away,

HI. This is Srivats from Chennai. I have been a member of Zest since 2010. It has been a wonderful experience all through with most of the Zest resorts. I am totally satisfied and would recommend every one of my friends to go for a membership. However, I am moving out of the Country for good and would like to transfer my membership. Any interested buyers can contact me at [protected].
Thanks.

Hi this is Shoban from Chennai. I have been a member (PEP) of Zest since Jan 2012. I want to transfer my membership. Any interested buyers can contact me at [protected]

I heard that Zest is not operating anymore and taken over by Club... is it true??

Sureshkumar

We had taken the membership from Zest Breaks- Mahindra Holidays in Dec 2010 for the amount 120741. This was for a period of 10 years. They promised us a holiday of 6 days every year till 2021. At the time we took the membership they had 6 resorts and they promised to add 2-3 resorts every year. We are in the third year and they now have only 5 resorts.We have used 3 of their resorts out of which only 1 was good. We cannot spend the rest of our 48 nights of holidays in the same 5 resorts which they have. We are trying to cancel the membership and They want to return only around 8000 from our original amount although we have only used 12 nights of holidays in the last 3 years.They have sent us the foillowing mail: Dear Mr.Menon, Greetings from Zest! Further to our discussion, we would like to retain you as a Zest Mahindra member and therefore request you to give us an opportunity to give your family and you happy and memorable holidays in the forthcoming years. However, if you do decide to terminate your association with us, please note that the following charges will be applicable. You have purchased a 10years – Buzz membership during Dec -2010. Total cost of Membership – Rs 1, 05, 100/- Amount paid - Rs. 1, 20, 741/- Deductions : 6 (a) Admission Fee 60% of the product price : Rs 63, 060/- 6 (b) Regular holidays (11.67 Nights*2000) : Rs 23, 340/- 6 (c) Down payment discount : Rs 7, 500/- 6 (d) Non Refundable Service Tax : Rs 11, 275/- 6 (e) Bonus Holiday Cost : 2000*3nights : Rs 6, 000/- 6 (f) Food Voucher Cost : Rs 1, 500/- Total Deductions : Rs 1, 12, 675 /– Amount Refund (Amount paid - Total Deductions) 1, 20, 741 – 1, 12, 675 =Rs 8066/- In view of the large amount you stand to lose, we would once again urge you to reconsider your decision to continue the membership. Thanks & Regards, Sasi kumar G Zest - Retention Mahindra Holidays & Resorts India Ltd. Please help us to get our money back.

Club Mahindra Team,
You only send comments saying that the concerned team will get in touch!!!1 but no one does that. I have also given my details on your face book link 1 month ago, but no one has contacted me... Your customer services is pathetic!!! when you want money from us to become members then you keep calling us and now when you have to refubd money, you dont bother...

This is a joke!!! do you even read the comments???????? you just have a standard response, which you copy and paste to reply to every comment.

Hahahaha!!! So this is how you work...Just keep saying that your team will get in touch with us, and then after few days, send the next copy paste comment saying the issue has been addressed!!!1 No one has got in touch with us...And no one will. You only have a person, sitting like a robot, sending these comments...

My membership I'd is 91006827.
Mahindra gave false promises of adding new locations and maintaining them exclusively for zest members. Now they have neither added new destinations nor are the zest members given preference in the zest destinations.
ZEST REALLY SUCKS.

Have you closed down the customer support division of zest. I had not got any response for my query other than this response.

From: "[protected]@zestbreaks.com" <[protected]@zestbreaks.com>
Date: 12 October 2013 11:04:32 IST
To: "Shiji M.G"<[protected]@yahoo.com>
Subject: RE:'Reference no=339-719' Your Zest Membership

Greetings from Zest!

Membership Id: 91006827
Thank you for writing to us.

With regard to your request, we have informed our member service delivery team at Chennai branch who would get back to you within 2 working days and resolve your concern. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.

Please do write back to us for further assistance.

Warm regards,
Vithya.G
Member Services | Zest
Mahindra Holidays & Resorts India Ltd.
Feedback: [protected]@zestbreaks.com
Reservations: [protected]@zestbreaks.com

Call: 30280000* | Business timings: 8.00 AM to 8.00 PM, Monday through Saturday and 9.30 AM to 5.30 PM on Sunday.*Dial like a local call from the following cities : Bangalore | Chennai.Add the STD code of the city that is closest to yours from the list given above.

Dear Zest,

I have a membership with you for the past 4 years. While I took the membership, there were 6 resorts and I was promised that there will be more resorts in future. When I check your website now, there are only 5 resorts leave alone adding any new ones. Also i was told that Zest has closed down and I have to shift to Club Mahindra membership paying higher amount. I am very disappointed with your service. Now when I call your branch office to find out, the phone numbers are not working. I called the Chennai number 3 times and i was put on hold automaticalling endlessly. Finally I found this forum where people have complained and am doing so too. Please call me back and resolve this issue.

Archana
[protected]

My membership ID 91012575 PEP Name - K Nagalaxmi

As you replied to my email nobody is contacted me to resolve my problem.I dont want your recorded email or false promises.I want to close my membership and get back the full money which i paid.My membership starts from Sept 2011 for 10 years.At that time zestbreaks had 6 resorts and your team member said that there will be more resorts in future. Now there are only 5 resorts without adding new ones.
they told that Zest has closedown and i have to shift to Clubmahindra by paying higher amount that too for the period of 25 years.I am very disappointed with your service.When I call your br office to findout, the phones are not working.I called Bangalore officeseveral times, there is no use.Please check my payment history. I have paid down payment Rs6625.monthly EMI Rs 2655 in 34 months ie, Rs 90270. and ASF ch Rs 4574+4975+4574. total Rs104363.Now i want to close it and want to getback my money.I request you kindly do the needful. I do not want recorded reply from you.Thank you.

I am interesed in buying unused holidays in Zest and Mahindra for my personal use.
Please call or whatsapp on [protected].
Mail : [protected]@gmail.com
Regards'
Surendranath, Hyderabad.

Hello,

My Membership ID[protected].

I have taken zest mahindra membership in 2011. I had repeatedly told the agent i will not be able to use the holidays for the first 5 years as i just became a father. He suggested me to take as the number holidays will accumulate year on year.

I have not utilised even one holiday so far.

Having paid 1.8 lakhs and have not utilised any holidays. There is an ASF amount of Rs 52456 even though i have not used even single holiday.

Is there any help solution

Please call me at [protected]

Dear Nikhilesh,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.

May I request you to kindly acknowledge the same.

For any further queries please write to my email - indu.[protected]@mahindraholidays.com.

Thank you for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra

I have taken Club Mahindra membership with ID 2511758 on 26 June 2013


But due to personal reasons, i have cancel my membership on 02 July 2013.

When i contacted there email address [protected]@clubmahindra.com, where they told me they will refund my money on 24 Aug 13.

Now its more than 2 months, yet no sign of amount transfer from there side

Totaly frustrated with such service by them, now even there representative have stop responding to emails.

--
Nilesh Patil
E: [protected]@gmail.com
M: [protected]

I have an identical complaint of club mahindra not keeping up to their promises. My money was swindled on the 30th March 2009 and I am still waiting for a promise of them refunding it, which is long pending. Hope they act to the name of the company. Lot of discomfort for the person who unknowingly get into this situation. Customers, please be aware of such fraudulent people.

It is not the company which wants to ill-treat the customer but the employees with un-professional attitude that is causing such harassments to valuable customers. It is upto the company to address this issue, lodged a complaint let us see how they react to it.

yes you are right, club mahindra sales executives are all cheap, they will not give you anything they have promised, they just want money from our pocket. the mebership is not at all worth the money they charge. you will never get your bookings confirmed how much ever early you plan. a research by a company who have done investmernts in club mahindra says that club mahindra have only 30 % reservation for their members in any of the resorts you book. rest 70% is open to non memberes, now this is really cheap. we pay all the money in advence, we also pay annual maintainenece and we never get bookings, this has happened with me. i had requested them for booking at goa on 20th october2008, it was full according to the call centre executive, but when i call them again as a non member then they had 15 rooms availabe. now thats the game they play. they build the resorts with our money and they sell it to other people by charging them .

I totally agree with this. Their people lack the basic etiquettes and I have got similar complaints from many of my friends,

Hello friends,
I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.

You can send your requirement in this mail address

biz.[protected]@gmail.com

Regards
Chiranjit

I got selected for Samsung S7 and trip to London but no update till yet

You are selected to get a Free Samsung S7 edge or fully paid 3N trip to London. Take a Club Mahindra membership & grab your offer. SMS CLUB 56070 T&C I got this text message on my smartphone so is dis fake?

Dear Mrs.Varsha,

I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.

You can send your requirement in this mail address

biz.[protected]@gmail.com

Regards
Chiranjit

My membership number is 353281 and I am a member since May 2008. I could take advantage of the incentive offered to travel to Kuala Lampur in March 2008. Since then whenever i have sent a request it was never responded positively inspite of me being member of Red Category. I was totally disappointed when i sent the request in June 2009 for December 2009 for Tekkady in Kerala as a Honeymoon Gift to my Daughter. Recently in Feb 2010 i visited the office in person at Andheri for Holidays in April or May 2010 to Himachal Pradesh. I am not surprised that till today 19th march 2010 i have not received any communication from the lady representative, who was short fair and Handicapped. I may add that I was never a defaulter in any of the payments. In veiw of my disastrous experience with Club Mahindra, I would appreciate if you would be Kind enough to cancel my membership and give me the refund without much delays.

club mahindra/resort — No facilities

Club mahindra resorts no faclities, and no transportion

Completely agree with the complaint. The number of resorts is too less & the membership is increasing day by day. On enquiry, well before summer vacation, we were answered that all the bookings at various resorts are FULL except for resort at Kumbhalgarh in Rajasthan.

Dear Anuj,

Thank you for writing in.

May I request you to kindly send in your concerns along with your contact details to my email - indu.[protected]@mahindraholidays.com. I will ensure to revert to you as soon as possible.


Regards
Indira
Member Relations
Club Mahindra

I totally agree with this . The lapsing of holidays has come as a shock . You will never get rooms when you want it mainly due to low availability and incredibly big list of members . Lonavala has become a dream project, we have been hearing from years now. For Western part of th ecountry this could have been a relief as hardly any resort is there. They need to seriously look into the business model. The fact of grocery shop is another let down . I saw in munnar, the provision store is of hardly any use you have to resort to hotel dining where the discount is of no great attaction . There is no great sops for kids meal as well. Notwithstanding excellentr resorts . The operations ar enot to be appreciated if the trend continues like this.. Its better to live in five star every year with thhis kind of money.

Room availability is a BIG issue at Club Mahindra. I had to book a room in January for a vacation in June. The interactive voice recorded toll free number is always busy... we are forced to write emails after emails.

Demand hugely outnumbers the Supply.

The kind of aggressive marketing that Club Mahindra does with inadequate Delivery capabilities, it raises serious concerns about their business ethics.

The charging of ASF and the membership fee structure is also quite arbitrary. At some resorts they charge rentals for the utencils and vessels used. Then why pay ASF?

Good pictures of beaches, cottages, scenic landscapes and offers of digi-cams, handy-cams, laptops, LCD flat TVS... Is that all about Club Mahindra?????

--- one sore customer.
(Vikas Khandekar)

I agree with all what is written here. In addition to all this and compromising on your preferred dates and destination, if you get booking then you can not cancel it without penalty. One has to loose certain days of holidays if he/she cancel his/her holiday. Emergency don't come to one planned in advance. So if someone has to cancel holiday at last moment because o[censored]nforseen reason or emergency then he/she will loose all days in that year. I think, this is really unfair to customer. This is double lose to customer - one is due to emergency and second is lost of holidays. Club Mahindra as a professional organization should do what is right and must consider this point.

This is totally true. As it is there is discretion by way of colours - white, blue, etc... Even in the white season you never get any booking confirmation; forget in a higher season. And the higher season is usually the vacations - the only time when families can go on holidays. All this is not pointed out when selling the product. You are enticed into doing the purchase when you hear of the great glib talk of your sales persons - but the "Conditions apply" part is never highlighted till the poor customer tries to take a holiday reservation. And nobody bothers to revert when you ask for a refund or try to cancel your membership. Total lack of professionalism in the after sales service. Totally agree that the resort numbers are far less as compared to their enthusiasm in adding targets (poor people like us who get sold on these ideas). The ASF rate gets doubled almost every other year and is never told about first time around. Besides the food, etc are very costly and being far away from any nearby eateries there is no option to spend more money. In the same amount one could comfortably get a 7-star all inclusive treatment at many other hotels. We have only paid paid paid for the past almost 4 years and managed to squeeze in 1 holiday...Congrats to all who have managed more holidays & Best Wishes to who are still trying!!!

I too 100% agree to the fact that the membership of Club Mahindra is absolutely waste of money. The biggest problem is the non availabiltiy of the rooms when you desire to take a holiday. Most of the time inspite of giving the booking advise three months in advance we do not get the resort of our desire. In such case what is the use of having the membership.

Many of the associate hotels of Club Mahindra are no where close to the Club Mahindra standards, which they need to look at seriously.

The most rediculous think happened in recent past. I hold a Red membership ans was denied room in the Blue season. The customer care person said that since you are a red season customer you cannot avail the facility in blue season. I then had to fight out the case with the club

Abhay

i too have the same experience and similar complaints, we are 4 friends who are facing similar problem. I am informing ally my friends and relatives to stay away from Club Mahindra Membership.

Unmesh

Dear all thanks for writing these reviews which has greatly facilitated me in deciding against taking the membership of Club Mahindra. I was invited to a presentation and told that I would receive a three days two nights offer clubbed with a voucher for Rs 1000/- and two tickets for couple for two new releases in INOX. All that they had to offer has been documented in the preceding paragraphs, but what takes the cake is this:

I told them that I would first like to visit their resort before taking a call. I was then told that the complimentary stay was not in the members only suits. I then to my amazement found that the stay was valid in limited time period and booking had to be done much in advance. The stay was not valid on weekends. The voucher had validity of six months. All the permutation and combinations were inn their favour which is to say that I never got to use the free coupon.

Further they ran out of the movie tickets and the gift vouchers were not available at that time which I was told would be couriered to me.

So u see in the end I received nothing from them and they just had the last laugh.

On the hind sight I am happy that I received nothing as that clears the standing of club Mahindra and I saved some money.

things are true like the food is costly, stay is costly as we pay the anual fees, and also the interest on the amount paid.So the stay if calculated is about 13000/day and more as the amount paid is non refundable
The club should subsidise the cost on food and other items as we are paying more the required, if there were good hotels near the club i am sure members will not eat inside.
The stay is ok but not to the cost paid

Hi I am also a clubmahindra member or It is better to say a victim of clubmhaindra. Whenever i try to book a resort I am being told that there is no availability and worse my days are getting lapsed. By the way my season is RED which is supposed to be the best. This was the worse investment in my whole life. I felt cheated by the Mahindras. I will never buy anything associated with Mahindras. I will completely agree with Sachin and most of the comments made here. Never buy clubmahindra resort membership.
kosuru

the only reason that i bought into the club mahindra is due to the mahindra name of and the honesty that they have given for the last so many years. but this is coming out a ...so many problems so little time to write...TAKE CARE OF YOUR BRAND IMAGE - AFFECTS ACROSS SECTORS...

I completely agree with most of the complains. At the time of membership we were not warned about the ever increasing AFS. Its high time they rationanize this.

YES ITS ABSOLUTLY CORRECT I AM A MEMBER NO WORRY INTELLYING MY MEM ID NO ITS 775888 CLUB MAHINDRA IS REALLY CHEATING THEIR MEMBERS BY NOT GIVING PRORETY, AT THE TIME OF SALE THE SALES EXCUTIVE TOLD ME TAKE WHITE MEMBERSHIP U WILL GET RESORT BOOKING DURING RED TIMES ALSO NEVER HAVE I GOT IT AND WHY TO BECOME A MEMBER WHEN U CAN GET THE SAME WITHOUT BECOMING A MEMBER FOR EXP TODAY I CALLED THEM FOR BOOKING A PROPERTY ON APRIL 6 AT SHIMLA OR CORBETT IWAS TOLD ITS FULL UPGRADE TO RED ULL GET, NOW U CAN GO ON 1ST APRIL ONWARDS TILL 7 OR BEFORE, FOR THAT WHY SHOULD I BECOME A MEMBER AND PAY 2.25LAC AND YEARLY CHARGES OF 10000 RS WHEN A NON MEMBER CAN GET THE SAME PLACE FOR 5500 RS, IPERSONALLY CALLED AND CHECKED THIS SO THATS WHY .ASL CHARGES FOR WHAT


CLUB MAHINDRA IS SIMPLY CHEATING THEIR MEMBER

the above complaints are correct. if you are charging ASF for each year then why not let us accumulate our days more than 21 why are you cancelling our extra days. either charge ASF or Cancel our extra days . but as we are members you should not cancel extra days Let us accumulate any No of days we want, what difference does it make to the club. keep up the name Mahindra please. atleast provide free pickup drop facility. reduce ASF.

I fully agree. I do not encourage people for membershipin club mahindra. It is a sort corporate big loot. I have been trying to book a holiday for the last one year but without success ( except of for Lonavala which I got by fluke.)

Give me holiday booked in Mahabaleshwar I will salute CM.

Member IF 1643179
Sunny Francis

Club Mahindra is taking people for ride, as per their stats they have 161, 000 members 44 resorts this includes their international resorts and 2480 rooms from all the 44 resorts as per their last year stats if I am right. So that means that nearly 65 members should fight out for one room to get a reservation which is on first come first serve basis, so if you are from south of India and you want to take a holiday in south region then the tally will automatically increase to more than 100+ to fight for 1 room within the same region.
CM has made a profit of more than 100Cr in 2013 and what percentage is spent on increasing the number of rooms or adding additional resorts at the same location is not clear, more over I would like to know if the ASF charges are standard for all member my 2013 ASF due was 10228.00/- please members confirm if it is the same amount paid by you.
They build/buy resorts from Membership money but if you want to take a holiday and if you are from White or Red season you need to book it at lease 3-4 months before if not you can say bye bye to your holiday, but call the resort and say you are a non member they will say they have a room but of course you need to pay a higher price, so they make a killing by selling members room to non members at higher price and will say the room is booked, there is no way to check how many members are actually enjoying their holidays, most o[censored]s think that we were late to book the holiday but is true that we were late ? Or was your holiday sold to a non member how do you check this.
There is no transparency to verify all this it will be better if CM get their act together and start proper customer relation of not very soon they will be facing PIL or a court case to actually verify how many members took holiday and how many non members took holiday in the CM resorts.

So people watch out before you plan to take a Club Mahindra Membership

Regards,
Arun

I had taken membership on 26th sep'08 and at time taking membership company had told that they have a policy that any time Club members can cancell the membership and they will return the membership
amount in within 15 days and i had cancelled the membership after 3days on 29th sep'08 and asked
for my membership refund of 33, 725 but so far they have not return my money back and i have call them
sevral times to lucknow office but every times they give false promise.
Please take all necessary action so i can get my money back.

I, Mr. R. B. Paranjape ( Membership ID 1428737), expressed interest in Club Mahindra holidays and Mr. Yogesh Kunder of Vashi Branch visited me on 03rd January. I opted for a 12 month zero interest plan by paying first installment of INR 29, 992.00 on 03rd January’09 and subsequent payments through credit card.
On 13th January’09, I called up the club Mahindra Chennai office and informed Mr. Vinay that I wish to cancel my membership with immediate effect. Same was followed by an e-mail on 15th January’09 with an instruction not to send credit card vouchers for collection of further payments.
Despite this your company collected two installments of INR 30, 000 and 28, 330 respectively. After my repeated emails & telephonic conversations, with Mr. Yogesh Kunder and Mr. Mohan Bagwe manager of Vashi Branch, your company agreed to refund my membership amount INR 88, 322/- in full but till date have not sent the refund cheque.

During taking the membership I have clearly asked the executive regarding the cancellation policy. Though she was not ready to explain in details. Still I insisted and she told me that my enrollment starts when I get the membership details. Without the membership details no one could be a member of the club mahindra. I was also convinced with her as there was a 10 days of period to cancel the membership and without any membership ID how could I be able to cancel the membership by calling the customer care. It was pretty convincing. The welcome call came after 10 days of my discussion with the Club Mahindra Executive. I received a mail with my membership number on 14th April and I request for the cancellation on 19 by calling the Club Mahindra customer care. The Customer care was happily took my request , but the Delhi office is not ready to refund my money. It is already 6 month they are not refunding my money. I had at least 20-30 times of discussion with Delhi team , customer care and cooperate office , but no result. They are not ready to refund the money. They are giving the reason it is after 10 days of my payment. This is surprise after having two types of condition from the sales executive and the current customer care. I have not received any of their service and as per my understanding with the sales team I have cancelled the membership within 10 days of receiving of the mail.

Ideally they should give refund even after 10 days of the membership if the customer has not avail any of their service, Otherwise it is against the corporates ethics. Also they should not keep the customer in dark while giving the membership. If they really serious about the condition, they should spell out and recheck with the costumer during the welcome call. Unless the welcome call and member details has not been sent to the customer , all the condition mentioned by the CM should not hold good. My membership id is 1829968 and one of the complaint number is[protected]

of Also if my enrollment started on 31st Mar , why there was need for any welcome confirmation, without this one would be a member automatically anyway and there was no rollback ? So I strongly feel that there is big confusion between clause 6.1 and the explanation by club mahindra sales executive.

Apart from this if my money has taken on 31st March why I was not given any membership immediately, without which I would not be able to visit any holiday home. That mean it is not in good practice of any company to take the money first and give the membership after 14 days.

Also if you still feel the enrollment starts on 31st then why it was not mentioned in the welcome call that the cancellation can not be done after this.

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Just to inform you, I haven't been paid for a cancellation made on Jun08. I am from Delhi too and tired of calling Delhi branch for this refund. Keep the hopes alive, you have engaged yourself with a long term relation with CMH!

i am also a suffrer for the same

Interview by ClubM management team has appeared on the following address:

http://www.livemint.com/2009/11/04213428/Mahindra-Holidays-and-Resorts.html

Post your comments. Hopefully the managemnet will read the comments.
I am also a sufferer like u.

I have been just offered a special offer from an authorised business associates of club mahindra. i am in dilemma whether i shoud go for it. i like to travel every year but dont want any headache after paying money. i have few re;liable travel agents with whom i am highly satisfied. but club mahindra is probably a luxurious class together and i am interested with few doubts. i asked what happens in case of over booking? i may not get our desired destination's availability in time. well i am still in doubts even it increased after going thruough complaints in net. joy([protected])

I am also a viction of same thing. Club Mahindra shall pay interest as well as penalty for playing around with people's money.

“It’s a wonderful experience being at Club Mahindra Goa, Above all the hospitality at Club Mahindra resorts is incredible and staff makes your holiday fun filled and comfortable"

-Mrs. Poonam Gupta and family
Club Mahindra member family

Dear Mr. Zaveri,

I am a dissatisfied Club Mahindra Member. It is good to know that there are totally satisfied members like you.

I on behalf of all such people like me would like to know the following:

1. How long have you been a member?
2. How many times have you been told that a particular holidays that you wish to book is NOT AVAILABLE.
3. Are you related to Club Mahindra in any way?

Ajay Jain