Croma Complaints & Reviews

Hi,


I had purchased a croma split A/C on the 21 May 2012 with invoice no. SLF02AO[protected]. The product was delivered on 22 May 2012 around 4 pm. I am a film studio/edit suite owner and have high end machines that run continously. The issue that I would like to bring forth is that inspite of repeated requests and constant follow up on the helpline, help is far from coming. No one has yet come for product demo or installation.

I have tried explaining my problem that with the heating of my systems, I have to stop editing to cool my computers that is delaying my work and deadlines.

I think croma has the most Poor and bad, pathetic after sale service. I call the helpline day and night requesting immediate service and they have absolutely no information on the status of the technician and their whereabouts. they cannot commit on a time they will send the technician. they donot have the contact numbers of their higher ups or any other whom we can reach to or request for immediate action. They promise to contact they never contacted again.


I call the store and it gets connected to the helpline again. and again I am stuck with no information of the technician for installation. For the last 4 days of delivery the product is sitting in my office eating dust.

If you cannot provide after sales service I don’t think you should promise the same. Croma does not have any feedback mechanisms and no response to the requests put up, that is very frustating to the customer. I tried calling the Mumbai number and no one takes the calls either. I end up buying an expensive product only to see it lying un used in the office, while my work was suffering and also have to end spending in getting installed.


All I can say is that with this experience I will never buy any products from croma and suggest the same to all my networks. The service has been very poor and dissatisfying and a loss to the customer. it only reflects that the TATA Group does not value its customers and is apathetic to their requests.


Rama

wE HAVE PURCHASED A SAMSUNG TAB 650 FROM CROMA SHOWROOM IN MUMBAI UNDER THE SCHEME THAT ALONG WITH THE TAB WE WILL BE ENTITLED TO A BLUETOOTH AND A CARRY CASE.AFTER MAKING THE PAYMENTS WE WERE GIVEN THE TAB AND INFORMED US THAT THE BLUETOOTH AND THE CARRY CASE WILL COME DIRECTLY FROM SAMSUNG.THE PRODUCT WAS PURCHASED FROM CROMA SHOWROOM MUMBAI BUT TILL DATE NOTHING OF THIS SORT HAS ARRIVED THOUGH REPEATEDLY WE ARE APPROACHING CROMA SHOWROOM BUT THEY ARE GIVING US NEGLEGIENT ANSWERS.

The Croma store in DLF Mega Mall is pathetic. The mobile, which was given for servicing was damaged by the store. They insisted to me to take back the damaged handset. I did not agree and then they said they will check with service center and then get back. They never get back. I had to try number of times in the call-center and still they do not get back. A worthless and responsible service from Croma. The Store Manger does not have any control on the people.

I had ordered two Samsung LCD TVs which were supposed to be installed immediately after the TV delivery was to be made. They never turned up and the installation date keeps getting pushed to a future date. The at the Croma store in Bandra (where the purchase was made) keep giving false promises and stop taking you seriously once youve paid them. I would not reccommend Croma to anyone.

My name is Virat Prashar. Contact No. [protected]. I have complaint of "Croma (Vashi) Ground Floor,Unit no. G-23/24/25, C/O Center One Mall, Plot No 33 , Sector 30 A , Navi Mumbai - 400705 " . From there I bought "HP mini notebook & MTS data card" on 3rd March 12.

Problem is regarding with MTS Data Card (No. [protected]). I called to customer care and they told me that my documents are not completed, Please contact from ur retailor from whome u bought ur MTS data card or our nearest customer care. I was out of town that's why i didn't go for complaint. After a month when i came back to Mumbai, I look out the bill of my MTS data card and HP Notebook. But I found that characters in bill are disappeared because they are not using "Thermal paper" for bill. I got angry and went to CROMA Store (Center One Mall,Vashi) that your bill is useless as everything disapperared. Then they told me you have to take a photcopy of BILL bla bla. After some talk they give me another copy of that bill and told me to do photostate of that bill too, otherwise it will also disappear after a month.

After this I told them about my complaint,But they told me our retailer left from here so we can't do anything. They give me his contact no. but that was switched off.
Then i went to MTS Customer care center and talk about all this. They told me to submit all my documents again and give me surity that ur problem will resolve early. Next day I submitted all my documents (pan card, Lisence proof,Electricity Bill,photographs,Employee ID).
But after two days when I called to MTS Customer care for query. They told me that your documents are wrong. That MTS data card is on someone's name. I told them that I have bill of "MTS data card" it may be mistaken during cross check. But they told me,you have to submit his documents otherwise we can't do anything.
Then I got Retailor in CROMA have submitted wrong documents for MTS Data card. And CROMA told me contact to MTS customer care and MTS Customer care told me contact to CROMA retailor.
My MTS data card is still useless from 3 months and I paid Rs 600/- for that and 600/- for its recharge.
What will I do? how can I solve this problem.
Please solve my problme. I don't have any choice to do anything regarding this issue.

I have recently purchased a Plasma tv from chroma and I am highly disappointed by the service team from chroma. I had requested them to help me buy an Full HD LED tv which was for Rs.43000/- and they tricked me into buying a sad HD Ready Plasma TV for Rs.38000/-.

They assured me that this is the best deal and gave me a home theater, but I all was a piece of crap. The TV does not play all format that were promised to me, and what ever it plays is jittery and fully glitches. I have downloaded different formats as I also under stand the limitations of a TV but NOTHING WORKS. The cannot event play a 1.5 GB MP4 file properly. The CHROMA guys are plain fraud as I told them to replace the TV and that I am ready to pay the difference of the new expensive TV that I intended to buy. But sadly this is all in vain.

They are tricksters and frauds, and have no respect for a consumer. Suggest don't buy anything from them.



Kuldeep
+[protected]

I purchased a Siemens C360 cordless phone on 20th March 2010 from Malad Croma Store. However since day 1 it was ridden with technical faults. There is no harm in saying I was sold a defective piece by the esteemed Tata Enterprise Croma.

I exchanged the same phone with the store 3-4 times but the repair was of no use. Frustrated I kept the phone aside and didn't use it for 2 years.

In december I came across this phone and thought of making use of it. I inveested further Rs. 350/- on it and got it it repaired. But my agony continued and the phone stopped working in 2 days.

Again I brought the phone to Croma on 15th March; and there was no update on it inspite of countless calls to the store.
Today I was informed that some other fault (fault not mentioned) has come up and I need to pay further Rs. 650/- to repair the phone.
There is no way I'm going to bleed further money on a defective phone which I did not cumulative used for 10 days.

I didn't expect such a lethargic response and treatment from a TATA company. My calls to the customer care[protected] is never returned; neither are my calls to the store. Further the store executives have no courtesy of talking to customers and are least interested in resolving their complaint.
Every time I deposit the 'defective' phone, it takes weeks to get a response. Is this the USP of Croma of 'Best Customer Service'???

Please Share and Be Aware.

Sad day today for me. I bought a brand new X-Box 360 Kinect from Tata Croma on 25 April 2012. It worked fine. Today evening at 7 PM when I started it and played the Microsoft Sports Bowling game given free with the box set, the screen hanged. I restarted the X-Box and instead of the happy green light it is giving a red light on start. Followed XBox website instructions and unplugged and replugged all the wires. Still red light. No solution from Toll Free number as they work Mon to Fri from 11 to 6 only and tomorrow is a worldwide public holiday.

MADE IN CHINA.

Previously I had purchased a Acer Aspire Laptop from Tata Croma and it broke down within a month - MADE IN CHINA. Then after Warranty period it again broke down and I spent Rs. 3000 to get it repaired from Authorised Acer Service Center in Saki Naka, Mumbai - no help from Tata Croma.

I had purchased a Croma branded vaccuum cleaner which also broke down after just 4 time usage. MADE IN CHINA.

I have been looted by Tata Croma and MADE IN CHINA for the past two years.

Let's see what happens to this 5 day old Rs 23,000 X-Box machine.

We bought a Carrier 1 ton Durakool Star 5 star ac from Croma R City Mall, Ghatkopar, Mumbai. First of all we were told that the display piece is the last piece and this was after decision of buying the product. Sales Invoice No. SLF02A[protected].

Then the outdoor unit recd was damaged. This was discovered when a Carrier engineer unpacked the outdoor unit for installation. By this time the indoor unit was already installed!

It has been 3 weeks since then and we keep calling Croma store and Carrier dealership. There is no information or resolution on the issue.

The instore Customer Desk (Ms. Khushboo) and Managers do not pick up phones and are totally unresponsive. The instore Sales Rep is the only person who picks up the phone and tries to help us but the customer service is very customer unfriendly. Pathetic for a big store like Croma.

after 3 weeks of caaling Croma and Carrier dealership we are putting up this complaint. If the ac outdoor unit is not replaced in the next week we will need to file a consumer court case against Croma.

Ajay Aurora
+91 [protected]

hi, i have parches one split air condition of croma made from croma store on 13th march 2012 by bill no SLF02A[protected] on the name of my company Gipsy Entertainment Pvt.Ltd. was suppose to get install in 48 hours as per their nomes but got installed after one week i was shocked.
after installation ac was working OK but all of a sudden on 2nd April indoor unit has started leakage of water and i have given complain but since from that day i am calling everyday to [protected] number and complaining but no response form there end some one is calling sometime and taking address where to come and no one is turning up for complain i have got many reference numbers of complain but no use finally i have asked them to remove ac from my place and refund my money or i will go to consumer court.
thanking you
amit chheda
[protected]

Hello,

This is with reference to the compliant which i have given to the Croma customer care service On March 30th 2012 regarding my microwave oven tunner problem. Before that i have raised this issue twice and one of the technician have came to my home and told the board needs to be changed. After a week i have not heard back any response from anyone of them. Each time i have to give a call to know the status of the issue which i have raised. Also, the service centre is in Chennai Kodambakkam. The service is very poor which i have never come across in any of the appliances which i have bought from any store. The customer service is also very poor as they are not doing the follow-up properly to retain the customer. I clearly want to know when my issue will be sorted as it is more than 20 days the complaint have been raised and still it is not been fixed. Please change the problem will be fixed in 48 hrs to 1 month so, we can think twice to choose the shop.

It would be much appreciated if anyone look into this and have the problem fixed at the earliest. My details are below

Product - Croma 23L Grill Microwave Oven
Invoice Number - SLF02A[protected]
Purchase date - 17th Sept 2011
Purchased from - Mount Road Croma shop
My mobile number - [protected]

Thanks,
Vineesh

Sir,
I have purchased a AIO Hp printer F4488 from CROMA SOUTH EXTENSION PT-2,Delhi on 11 Mar’12 in discounted rate as it was the last piece(with warranty one! as told by them) with out carton,user manual,soft ware CD. i have been provided connector cables and adoptor and the gave me down loaded software on my pendrive for installation. On installation on 13th I found the paper feeding was not proper and it pulls the paper on sided. i changed the paper and tried but after wasting 25 papers it did not corrected on own. i took it to Okhla ph-2 Hp service center for getting it corrected under warranty.
To my utter surprise, they refused said it was 720 days old and out of warranty. for replacement of the same with k209G a DOA service request no ININ[protected] dt 23/3/12 was issued by them.
On being fwd to get replacement from Croma, they have taken back with hesitation and issued a receipt for replacement gate pass no236 dt24/3/12 and still is with them only! they said a mail has been given to their supplier reg this!.
On that day and til date i have been running pillar to post for the replacement.Is any alternate solution for this? Can Hp directly intervene and replace the printer and debit the cost to Croma on behalf of Consumer? Why I being harassed for purchasing it over above the inconveniences incurring unnecessary expenditures in this regard? Kndly resolve it pls.

I had purchased a Nikon digital camera on 30 JAn 2012 from PAcific MAll Croma Centre UP.There was a freebie ( Lather purse + Watch) from Nikon along with camera but Representative did not give me due to out of stock and promised to call me within week and arrange the same.But since last 2 month neither they call me not gave my freebie even when I went to centre representative behaviour was very rude and just excusing that out of stock.IT was their promise and responsibility to arrange the same freebie asap but till date they did not bother to even taken my request,
Offer was from Nikon not from croma then why such type of

1- I am expecting the same what-ever promised to me and in perfect condition.

I belive Brand like CROMA have to taken care of such thing and ready to take responsibilities and fulfil their promised made at the time of purchase.

Hi,

Below is the example i faced how Croma people are cheating with public to sell their products.

I went to Croma Store at Aditya mega mall Indirapuram on 24/05/2010 to buy a window AC.
At that time I was told that " if i purchase Croma AC then they people will provide me warranty of three years and if i take extended warranty then it extends up to 5 years including services . means i need not to pay any amount for 5 years ".
On the above verbal commitment by Croma representative i purchased the AC.
But today ( 22/03/2012) when i called up to croma customer care to get my AC serviced and gave my details to them i received a call from the store itself and i came to know that this product has service warranty of one year only and extended warranty does not cover services.
I don't have any proof of that verbal conversation which i had with croma representative at store. Now Croma officials are saying that "all the terms and conditions are printed on bill, you should have checked them thoroughly at the time of purchase".
.

Hi,

We purchased two Croma Window AC 1.0 & 1.5 from Croma Anna Nagar branch. He was promised that the bill will be send to the mail id provided in the bill. I have recieved the copy of bill for Croma Window AC 1.5.
I am yet to receive bill for Croma Window AC 1.0.

Please send the same immediately.

Regards,
Vidya

Hi,

I purchases Croma Window AC 1.5 on Saturday (17-March-12). I need to contact the Croma Anna Nagar store manager urgently with regard to the purchase and installation. As there is no direct contact number, I am forced to go through Customer Care toll free number provided.
From morning (19-Mar-12) I have been trying to reach the Manager, everytime the Customer Care representative keeps telling me that the Manager will contact in 1hrs time; it is more than 4.5hr and he has not contacted.

While purchasing the store manager promised instant and excellent response. If this is the type of response I am getting even before the installation, what can I expect if there is an issue with the system.
Request the manager to contact me immediately.

Regards,
Vidya

My Croma brand AC, less than two years old, caught fire at 2 am on Friday, 16 March, 2012. The whole unit was totally burnt and the freon and oil inside caused heavy smoke and dust. Luckily the fire didnt reach the bed and wardrobe or there could have been damage to life as well.
As bad as this is, what followed in my interaction with Croma CustomerDisservice was worse. I impressed upon them that this was serious, that they probably need to look into safety issues in their products-only to get the standard reply-somebody will call you by 2pm. Nobody did, so I called back and was assured that somebody would call- after a few hours, someone from the Mulund store called to say that a technician, if available, would visit.
Nobody has come so far.
People at Croma seem to be treating such a serious issue very casually. They need to check if there are safety issues with their ACs(just like their Nanos),to avoid further mishaps. Meanwhile other Croma AC users out there-beware.

We purchased a split AC almost a year back on "7th May 2011" from the Croma Store at Jubilee hills, Hyderabad and the product is lying as though new. From day 1 it has been giving problem and we have called for the technicians 4-5 times already. Everytime the technicians come they are unable to detect any problem so they fill gas and go. The AC works for 2 days or so and agains stops working. In October 2011 when we asked the store to change the AC, the technician came and moved the outdoor AC compressor closer to the indoor unit and filled more gas. Everytime they come we are made to pay extra for the gas, the pipeline etc and the worst is that it takes weeks before the technician finally shows up at our place. We have to make several calls, even visit the showroom and talk to the manager before some action is taken. The Croma Call Centres are equally useless. No one is willing to attend to the customer since the product has already been paid for. I finally got disgusted and gave a complain on the Croma website this time about 4 days back. The technician came and checked as usual, said there is a gas leak problem which is obvious and is gone. Since then I have been calling some "n" no. of managers to get a permanant resolution to this solution. All they say is that we have to refill gas again and pay for it.

Please tell me that its not even a year and we have filled gas 4-5 times already and still the AC does not work, no one I have spoken to in the company wants to repair it or change it. Despite speaking to several Croma managers no one from the management has got back to us....Be it Mr. Kiran, Mr. Madhushekhar or Mr. Prashant.

I request consumer complaint board to help us with this issue.

I bought TV and home theater at croma kothrud on 11-Mar-2012. Shop person assured me that I will get delivery very next day. When it was late I called croma customer care on the same day. customer care person also assured me that I will receive deliver on time in any case. But I did not receive delivery on time.

I purchased samsung galaxy fit from croma jubli hills on jan 7th 2012, next day i had problems with touch screen, i thought may be its new phone it will get used to touch and the display will become user friendly once we start using it ..after a week it started giving me battery issues the charge doesnt long for more than an hour and then issue with charger, the phone doesnt get charged with the charger i have to use USB cable and connect to my system..and even that charge doesnt long last...as soon as i disconnect the USB the phone gets switched off. and my phone started hanging up... i have a real bad experience with my new phone SAMSUNG GALAXY FIT worst phone i have ever used. and a very bad customer service at croma, they ask me to pay the repair charges, though i havent used the phone and its DOA it was a defective piece. very worst customer service.