Croma Complaints & Reviews

Hi,

I have ordered "Buffalo HDD 500GB USB 2.0" from cromaretail.com website on December 12th with reference number SLE00127964. The product got delivered after 15th December. I have opened the product and found that product is defective/faulty. I have called customer care immediately and they have informed that a pickup will arranged for the product. In between 17th to 23rd December I have called them 5 times asking about the update on pickup. No one has a clue of what is happening and every time I call the customer care, a default reply "Have emailed delivery item, they will contact you within 24 hours". Finally the day came and on 24th (that's like after 5 - 6 times calling and waiting for 1 week) someone came to pick the product. I have waited for 4 working days i.e. till 28th December and called again asking about the status. Again the same reply from customer support "no update from warehouse of the returned product, Emailed them for the update". Also they have informed me that within 24 hours I will have an update. Today i.e. on 29th I called them again and again the same, no update and they don't even have a clue where the product is at the moment. Its been like 2 weeks now, money has been deducted on the day purchase has been made and still I did not get the product or the money back. Please help me in getting update on the same.

Regards
Sumanth

Hi,

I have purchased a Dlink 3G WiFi Router on 8th Sep 2012 from Chroma Store situated at Mulund, Mumbai.

The router stopped functioning from 6th Oct 2012. The product has been given to Chroma Store (same as above) for servicing on 12th Oct 2012

Till 9th November I have not received any response on the same, so I have given a call to customer support on[protected] to register a complaint. The customer care executive assured me that I will be receiving a call back within 24 hours, but till 26th Nov 2012 I have not received any call from Chroma.

On 26th Nov 2012, again I have called customer care for registering complaint, but they do not have any update staus of the product. Again I have been told that I will receive a call back in next 24 hours which never happened.

Till 3rd Dec 2012 no updates from Croma store, (no calls nor any e-mail) so I have informed them that will be lodging a complain in the consumers forum. I have received a call from Croma Retail Store Mulund on the same day and they assured me that they will let me know the status of the product in 24 hours, as it is taking a lot of time they also assured me that they will replace the product with a new one.

Bottom Line is that I have purchased a product because i was in need for this, but now after purchasing I have used it for 1 month and this is with service center for more than 50 days till today. So this is same as wasted my money without getting any return.

I have made almost 10 calls to customer care and 5 e-mails but no reply from anyone. I want a brand new router in working condition, compensation Rs. 5000/- for harassing the customer and extended warranted applicable from the date I receive the new product.

Thanks
Bidhu

I have purchased the product vide Bill No SLF02A[protected] on 14/11/2012 with the instruction of delivery on 18/11/2012. but it was delivered on 20/11/2012 due to situation beyond control. on that issue i don't have any issue. But the product which i have received was intact but the sony coupon which are to be received with the product of the box haven't received. the pack was intact on the box but the coupon were not there in side the box. 20/11/2012 was the last day of sending SMS to sony for registering. As soon as i received the product I have registered the complaint vide conplaint no 753654 on the toll free no[protected]. but till today i haven't received any reply on the same nor getting any satisfactory answer on that account.

Please look into the matter that who has taken out the 5 nos coupon's as this kind of behavior is not expected from the Tata Son's Group Company.

I am registering this again as I have lost opportunity to participate in the contest to win some good prizes or stuff.

Please take suitable necessary action in this regards so that customer didn't loose faith in the good Tata Son's Group Company

Hi Friends, Please be cautious while shopping on Croma online store. They charge the money from your card and do not provide you the order number. On calling the customer center they keep you giving lame excuses. I am facing this issue. Even after 48 hrs of placing request on their website still waiting for the confirmation email and the order number.

I purchased a Whirlpool Refrigerator FF360L IC375FCGB4 vide invoice No. SLF02A[protected] on[protected]
1) Refrigerator delivered was unprofessionally packed & is damaged which I only came to know when Demo & installation was done on[protected] by Engineer from Whirlpool
2) Delivery by Croma was done in very unprofessional way-No one called before coming to my place, being festive season no one was at my home - they insisted & delivered at my place with the help of my neighbor in our absence on 12/11/2012 during late evening
3) I was also assured that Promotional Gift (1)Adobe Refrigerator Kit & (2)Hand Mixer will be delivered at home along with Refrigerator - but instead of Hand Mixer I received Microwave kit
This is the second time I’m been let down by Croma, Earlier I had purchased a blackberry Phone with a gift item-Bluetooth which is useless & never worked properly from the day one
I registered a complaint No.
1) 745531 on 16-Nov-2012 at 9.35 A.M with Croma Customer Care
2) 753659 on 20-nov-2012
3) 759648 on 24-nov-2012
I actually had very high expectation about Croma being TATA Enterprises but I am really upset with the approach
Every time I call at their Customer Care I'm promised resolution within 24 hours but till date even after 20 days I am not able to use my product & it is unnecessarily lying at my place making me feel cheated by this organization.
Product was delivered damaged & dented was one issue, but not attending to my grievance is a real shame.
I never expected this kind of a cold response.

Harassment now has a new word "CROMA"

I have not yet received the delivery of my products even after booking on November 15. I was assured of delivery in 3-4 days, later when i visited the store they told me due to bandhs etc, products will be delivered by Nov-22. Yesterday I locked a call on customer care, now they say that all the products are in Back Order stage, where as i was informed that only my Panasonic Home Theater was in back order stage, to which I agreed. Complaint no is 757506. No one picks up the phone at the store even after calling them continously.

Do let me in such what can I do, if i want to cancel the product then what is the process for the same.

I have purchase lg t.V. 12/11/2010 amt. 14600/- With 2yrs extended warranty amt. 1800/- In croma shop, sion koliwada.
After 6-8 month t.V. Remote access problem, after reg. Complaint nobody proper response then after 4-5days engi. Will came & check that time he was remove accessing panel & told to my parents & me on phone same problem showing many t.V.'s that was I have change your panel after receiving that part, but till date that person not came I have many times contact to his no. But not ans. After that I ignored that problem coz. T.V. In working condition with remote use.
Last month again my t.V. Was totally shutoff. Not showing picture in display only blank screen, I have reg. Complaint in customer care & told that problem, nobody came after 4-5 days. I have again call to customer care no. [protected]
that time customer care person (juliet) reg. My complaint no. 61651, after 2-3 days engi. Will came, he checked t.V. & Tell me after change your display kit problem was solve but part was arrange after 7 days.
Complaint reg. Date 19/20th oct. 2012 till today nobody came, I have cont. Contact with customer care nobody response only told me I have call you back. That time somebody told me that statements (customer care)
somebody give me mr. Hiralal no. He was also give me new person no. Rakesh. Rakesh told me after check ur complaint status I have arrange that part,
after 2-3 days nobody response, I have again call to CC person (vilas) total story told to him, he told me I have check & forward mail & reply to rakesh,
nobody solve that problem.
Dated 07/11/2012 again call to CC (sheetal) told all things she was told me I have mail your liability product amt. 11000/- To croma u have to decide collect that, that time I want to detail about refund that amt. 11000/- Direct collect possible or not? she was not responding.
Again same process call to CC (juliet) & told all things she was call give it to mr. Milind kamble as superior person, he was told many things about my t.V. Expenses & about liability amt. & Etc. I have confused coz. Nobody told that terms for purchasing time & some arguments mr. Milind told me if I have solve your t.V. Problem (after 15-20days not confirmed) your t.V. Warranty was finish. I have shocked coz. This person indirectly force me settle claim. He want my email ID & mobile no. I have given that but after that croma person force me about refund amt. 8500/- Before 3 days that amt. 11000/- & This time rs. 8500/- Also shocking thing is against new purchase that claim was tried to settle. My warranty period already extended but not repaired my tv under warranty & also told me after repair your tv warranty was finished. I can't want again faced that fraud shop & persons. Nobody faced that problem. pls. Kindly guide to me. Thanks

Croma online is a disaster. They accept orders for products which they do not have. Placed order for a Galaxy HDTV adapter on 17th November. The order was placed, while they do not have the product. Now have called up customer support thrice - said first time cancellation confirmation would be sent in half an hour - does not happen - keep on calling, rattle out full details each time - finally they say write to customer support - they should rename it customer harassment. Croma online customer harassment center is what you should look ahead to - be very wary of these guys.

I have purchased a croma microwave on full payment from croma store at Mulund, Mumbai on[protected] per invoice no.SLF02A[protected]. The store people assured a confirmed product home delivery on[protected]. Follow up with their customer support around 3.30 PM (since no response from the company till then) assured that the product will be delivered on 16th itself within the next two hours which not happened. Regular follow up with the customer support went futile till this day and the person attending the customer support (and / or people addressing the issue) does not have any attitude (or means) to provide customer support. If a customer insists on current status, some lame excuses are given. They are not equipped to give the status of product / complaint / service. Registering complaints through their website and /or customer support or similar portal is of little use. (They do not provide any complaint registration ID / Number. Attender at customer support will not provide you with any other service provider contact number, even on specific inquiry). Your calls to store no. that may appear in web portal are also diverted to the call Centre number i.e. [protected]. Such non-responsive attitude is never expected from Tata group / subsidiary.

- I booked an washing machine on 11Oct2012.
- I was promised delivery on 13Oct2012 betn 12-5pm, waited whole day like fool, took work off for delivery, reniuned my Diwali and my days salary, could not visit my relatives also.
- Again i was promised next day on 14Oct, waited whole again like fool, no delivery and not communication from Croma end, untill i followed up..
- finally after several calls/escalation, i was promosed on 15oct without fail after 6pm, again confirmed by them delivery will be made by 10pm, i came half day from work, no delivery and no news, my son has fever, I could not take him to doctor, requested my cousin to take, bec waiting for blooding washing machine till 10.30pm.
- i want compensation from Croma for mental trauma, service lapse, false commitment and days salary.
- I swear on my God, i will never purchase from Croma and will recommend my associates also.

Please let me kow if i am egilible for any compensation.
Request your support on this.

Warm Regard.
Tauro Anil.
[protected] /[protected]my wife)

I have purchased a Sony LED TV from Croma on 12-Nov-2012. When I was purchasing i was told that the TV will be installed very next day.
The next day they delivered the TV but none of the Gift items that they offered. Also, Sony technician is also not came for installation. So I tried to make a call to the Croma Koramangala by dialing the number present on the top of the bill. But this call redirected to Croma customer care center after a long wait with music’s and Croma ads. Finally the person told me to directly go the croma center. I drove to the croma center which is more than 10 KMS from my home and they informed that the technician will be coming on tomorrow (15th-Nov) and they gave another number for contact. I waited the technician until 15th As I couldn’t find the technician. So I tried the new number which they gave and identified that I was once again fooled – the new number also was redirected to customer care center. I awaited around 10 minutes in the line and finally got a customer care executive. He informed me that the technician will be available on 19th – that is after 7 days.
In short,
1. Croma doesn’t have direct numbers for contacting their showroom. They are making fools to customers.
2. Once a customer buy the product from Croma, you wouldn’t get no response from that specific showroom. You can’t reach them by phone.
3. In the Croma website, they gave options for giving complaints. But you won’t get any response once you registered a complaint. This option is just for fooling the customers who is planning to buy a product from Croma.

Purchsed Kindle from Croma((Ref. No. SLE[protected] dated Oct 15, 2012)….Despite blabbering about kindle’s availability at their local stores, they don’t have it at any of the 2 stores in Chandigarh, so had to buy online, took them more than a week to send it to me, and I had to fight with Bluedart 3 times before finally i got hold of my kindle. The customer service is weak….infact the girl I talked with didn’t have any idea what is Kindle, so couldn’t get nay help from her. I was not able to buy a printer from them because they were only placing orders for 2 printers at once…that is funny….I would like to give them half star out of 10 for my overall experienec (1/2 out of 10)

thanks
Rajesh
[protected]@yma…om

I bought the croma split ac 3*CRC0698 invoice no SLF02A[protected]
on 17/02/2012 in croma,crown interior mall in Faridabad.From the 1st day of installation
there is absolutely no cooling,so after complain croma technician said all r fine,but remains no cooling.
Again complaint then they told me ,there is no gas, after fifteen days they fill the gas,then for 15 days
It was fine. again no cool, again complaint,ur service guy said leakage, then its takes a week, then 1
week was ok.then again no cool, complains further again gas filled, after 10 days remain same, then I
told pls replace the AC,but they denied. this happened in 3 months from purchase.and in summer there
is no cooling at all,complaint again and again ur service people came clean the filter and said it is ok
from their measures.after 7th month again gas fill, but problem is remain same.this happened more than
8 times in 8months.even this period there is no power in my home in 2 intervals ,but ur
service guy said the ac is fine for without run the ac.again many times I said to ur service guy pls stay
30minutes and check the cooling,but they never wait more than 5 minutes. so u thing how ur croma
company giving the torture to the customer like me for Purchased ur own company product.Again i
made complain on 03/11/2012 croma store Faridabad,after getting my details he never called me,then I
went 07/11/2012 the same store,again they said we will send the service guy.i told pls replace,but again
they Denied. if they come for service, this is a winter season in delhi NCR, they will say cooling is fine.
so pls u imagine about my condition for a simple ac,how long waste my time ,
money,more electricity charges and patience. so finally I will complaint to CEO croma india ltd,pls take
necessary steps to replace my ac or refund my full money .
My Adress as below,
V Ramamoorthy
83,G/F,Ashoka enclave Part-1
Sector-34,Faridabad
Haryana-121003
Tel: [protected], e mail : [protected]@ndtv.com

i booked an apple online at Croma. After a lot of follow up they said the item is not in stock and will refund my money. They are still not doing it, and holding on to my 65K illegally.

lousy services are being provided....and unfair trade practices/fooling customer in the name of tata( reliable brand ).......a magazine was been published by croma in a weekly newspaper that showed a speaker from intex with it,s components , also mentioned below the image. i purchased a intex speaker which was not provided with the remote, been mentioned in the add and on the box of the product....after my complaining to customer services no. i was told to talk to the store manager about the default. after i went to the manager he told me that there was no remote with this product and return the product because we cannot provide you with the remote as the product was offered in a scheme .....again after i talked to the consumer services senior executive about 6 to 8 times and i was told that you would receive a call from the store within an hour .and they delayed this matter for another 4 -6 days..after calling once more i received a call from the store telling me all the non-sense stuff and telling me to collect it after a day....but when i visited the croma store(mangalam place,rohini,110085,delhi)i was told the person dealing all this was absent that day......and it has been approximately a month. no action has been made...
i hope this matter would be taken care off
anticipating for a positive response

thanking you
utkarsh varshneya(#[protected])

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is dispatched on 16/10/2012 .I am taking followup from company regarding delivery. But now Courier Company(Blue Dart ) says that product will delivered on 19/10/2012. Croma retail doesn't have any tracking system for their Delivery vendor.So customer have only one option wait and watch, because customer is fool who purchased product from them.The value of costumer is Zero in Croma retail company.Once they sold a product no relationship for customer.

I had submitted my phone for repairs at R-City Ghatkopar on July 11, 2012. My complaint number is 49083. It's been over 3 months and I still haven't got my phone.

What's worst there is no communication from Croma's side. All following up with the service centers and vendors has to be done by me.

Secondly, I keep getting different responses from the team when I follow up with them.

1. I was promised my phone after one month (proof attached), however after one month I was told the parts are not available and we have ordered them.

2. Then after 1.5 months after I called to check again I was told that the parts have come you will get your phone in 2 days. I never got a call from them till I followed up.

3. Then again I was told, during testing there was a fault identified and it will take another 3-4 days to get my handset. This was end of August 2012.

4. After not getting a call when I called again, I was told that since the parts are not available I will get a replacement handset which will be worth the cost at which I purchased my handset, according to Croma's Extended Warranty Program. I was told I will be given a choice of handsets after getting approval from higher authorities.

5. And again, the response never came. When I checked, I was told it will take two days. After two days, I was told instead of a new handset I will be given a credit note worth Rs. 18,999/- which is the cost of the handset. This again had to be approved by some other authority (at least that was what was told to me).

6. When neither the confirmation for handset or credit note came, I had to inquire again. I was told that the approval was stuck with Mr. Vijay Buju who is the signing authority for TATA-AIG (who are the insurance vendors...and I don't care cause I had purchased goods from Croma Retail).

7. Again, I was told that the replacement handset will be given to me by October 2, 2012 which was the final date. This time I wasn't surprised when I didn't get anything on that day.

8. After following up since then, I was told by Mr. Sunil Dixit (Croma) that I will receive my handset finally by 11th October 2012 or else he will give me a credit note of Rs. 18,999/- by Monday, October 15, 2012.

9. Again after following up yesterday I was told I will get my original handset repaired. I feel this is a never ending cycle and has taken me back to square one. On top of it now Mr. Sunil Dixit tells me that I will not get my full amount.

10. Mr. Vijay Buju from TATA AIG abuses me on the call as if I am at fault.

Overall, I feel the EXTENDED WARRANTY PROGRAM that Croma Retail runs is a scam to get extra money from the customer. When time come to respect their service policy they backout completely. We as customers are kept running behind the backend vendors. What are we paying the extra money of Extended Warranty for???

I hope the concerned authorities take note of my complaint as mine is not the first such complaint (I discovered all this after going through various social networking sites and complaint boards)

SO OVERALL THIS SEEMS TO BE A SCAM OF TAKING EXTRA MONEY FROM CUSTOMERS!!!

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is in company's warehouse till date.I am taking followup from company but every time same reason "Technical Problem". I can't understand that if company can't give service within state, then how could they give service Internationally as per their shipping policy.
I am very upset by purchasing product from Croma Retail.

I have purchased Nikon coolpix S4300 10/10/2012.But company is delaying in delivery of product

I purchased Croma Make split A/c from croma, thakur mall, dahisar witha extended guarantee of 3 years on 19.03.2012. Since 30.01.2012 i have been following up at their customer support no [protected]. I have received four complaint number but all unattended adding to my misery those under graduate executives are telling me that customer support is just to take call and escalate matter to respective stores, who shall be attending to it. No one at their end is bothered to solve my issue at Croma store. I want to know who should be held responsible for this. What is the point in having suvh customer support which works as courier service nothing more.

CROMA and its product are pathetic, shame on TATA's owning this retail store chain. They have been considered as highly ethical and customer oriented company, but now they are setting bad precedence.

Abhinandan