Croma Complaints & Reviews

Croma online is a disaster. They accept orders for products which they do not have. Placed order for a Galaxy HDTV adapter on 17th November. The order was placed, while they do not have the product. Now have called up customer support thrice - said first time cancellation confirmation would be sent in half an hour - does not happen - keep on calling, rattle out full details each time - finally they say write to customer support - they should rename it customer harassment. Croma online customer harassment center is what you should look ahead to - be very wary of these guys.

I have purchased a croma microwave on full payment from croma store at Mulund, Mumbai on[protected] per invoice no.SLF02A[protected]. The store people assured a confirmed product home delivery on[protected]. Follow up with their customer support around 3.30 PM (since no response from the company till then) assured that the product will be delivered on 16th itself within the next two hours which not happened. Regular follow up with the customer support went futile till this day and the person attending the customer support (and / or people addressing the issue) does not have any attitude (or means) to provide customer support. If a customer insists on current status, some lame excuses are given. They are not equipped to give the status of product / complaint / service. Registering complaints through their website and /or customer support or similar portal is of little use. (They do not provide any complaint registration ID / Number. Attender at customer support will not provide you with any other service provider contact number, even on specific inquiry). Your calls to store no. that may appear in web portal are also diverted to the call Centre number i.e. [protected]. Such non-responsive attitude is never expected from Tata group / subsidiary.

- I booked an washing machine on 11Oct2012.
- I was promised delivery on 13Oct2012 betn 12-5pm, waited whole day like fool, took work off for delivery, reniuned my Diwali and my days salary, could not visit my relatives also.
- Again i was promised next day on 14Oct, waited whole again like fool, no delivery and not communication from Croma end, untill i followed up..
- finally after several calls/escalation, i was promosed on 15oct without fail after 6pm, again confirmed by them delivery will be made by 10pm, i came half day from work, no delivery and no news, my son has fever, I could not take him to doctor, requested my cousin to take, bec waiting for blooding washing machine till 10.30pm.
- i want compensation from Croma for mental trauma, service lapse, false commitment and days salary.
- I swear on my God, i will never purchase from Croma and will recommend my associates also.

Please let me kow if i am egilible for any compensation.
Request your support on this.

Warm Regard.
Tauro Anil.
[protected] /[protected]my wife)

I have purchased a Sony LED TV from Croma on 12-Nov-2012. When I was purchasing i was told that the TV will be installed very next day.
The next day they delivered the TV but none of the Gift items that they offered. Also, Sony technician is also not came for installation. So I tried to make a call to the Croma Koramangala by dialing the number present on the top of the bill. But this call redirected to Croma customer care center after a long wait with music’s and Croma ads. Finally the person told me to directly go the croma center. I drove to the croma center which is more than 10 KMS from my home and they informed that the technician will be coming on tomorrow (15th-Nov) and they gave another number for contact. I waited the technician until 15th As I couldn’t find the technician. So I tried the new number which they gave and identified that I was once again fooled – the new number also was redirected to customer care center. I awaited around 10 minutes in the line and finally got a customer care executive. He informed me that the technician will be available on 19th – that is after 7 days.
In short,
1. Croma doesn’t have direct numbers for contacting their showroom. They are making fools to customers.
2. Once a customer buy the product from Croma, you wouldn’t get no response from that specific showroom. You can’t reach them by phone.
3. In the Croma website, they gave options for giving complaints. But you won’t get any response once you registered a complaint. This option is just for fooling the customers who is planning to buy a product from Croma.

Purchsed Kindle from Croma((Ref. No. SLE[protected] dated Oct 15, 2012)….Despite blabbering about kindle’s availability at their local stores, they don’t have it at any of the 2 stores in Chandigarh, so had to buy online, took them more than a week to send it to me, and I had to fight with Bluedart 3 times before finally i got hold of my kindle. The customer service is weak….infact the girl I talked with didn’t have any idea what is Kindle, so couldn’t get nay help from her. I was not able to buy a printer from them because they were only placing orders for 2 printers at once…that is funny….I would like to give them half star out of 10 for my overall experienec (1/2 out of 10)

thanks
Rajesh
[protected]@yma…om

I bought the croma split ac 3*CRC0698 invoice no SLF02A[protected]
on 17/02/2012 in croma,crown interior mall in Faridabad.From the 1st day of installation
there is absolutely no cooling,so after complain croma technician said all r fine,but remains no cooling.
Again complaint then they told me ,there is no gas, after fifteen days they fill the gas,then for 15 days
It was fine. again no cool, again complaint,ur service guy said leakage, then its takes a week, then 1
week was ok.then again no cool, complains further again gas filled, after 10 days remain same, then I
told pls replace the AC,but they denied. this happened in 3 months from purchase.and in summer there
is no cooling at all,complaint again and again ur service people came clean the filter and said it is ok
from their measures.after 7th month again gas fill, but problem is remain same.this happened more than
8 times in 8months.even this period there is no power in my home in 2 intervals ,but ur
service guy said the ac is fine for without run the ac.again many times I said to ur service guy pls stay
30minutes and check the cooling,but they never wait more than 5 minutes. so u thing how ur croma
company giving the torture to the customer like me for Purchased ur own company product.Again i
made complain on 03/11/2012 croma store Faridabad,after getting my details he never called me,then I
went 07/11/2012 the same store,again they said we will send the service guy.i told pls replace,but again
they Denied. if they come for service, this is a winter season in delhi NCR, they will say cooling is fine.
so pls u imagine about my condition for a simple ac,how long waste my time ,
money,more electricity charges and patience. so finally I will complaint to CEO croma india ltd,pls take
necessary steps to replace my ac or refund my full money .
My Adress as below,
V Ramamoorthy
83,G/F,Ashoka enclave Part-1
Sector-34,Faridabad
Haryana-121003
Tel: [protected], e mail : [protected]@ndtv.com

i booked an apple online at Croma. After a lot of follow up they said the item is not in stock and will refund my money. They are still not doing it, and holding on to my 65K illegally.

lousy services are being provided....and unfair trade practices/fooling customer in the name of tata( reliable brand ).......a magazine was been published by croma in a weekly newspaper that showed a speaker from intex with it,s components , also mentioned below the image. i purchased a intex speaker which was not provided with the remote, been mentioned in the add and on the box of the product....after my complaining to customer services no. i was told to talk to the store manager about the default. after i went to the manager he told me that there was no remote with this product and return the product because we cannot provide you with the remote as the product was offered in a scheme .....again after i talked to the consumer services senior executive about 6 to 8 times and i was told that you would receive a call from the store within an hour .and they delayed this matter for another 4 -6 days..after calling once more i received a call from the store telling me all the non-sense stuff and telling me to collect it after a day....but when i visited the croma store(mangalam place,rohini,110085,delhi)i was told the person dealing all this was absent that day......and it has been approximately a month. no action has been made...
i hope this matter would be taken care off
anticipating for a positive response

thanking you
utkarsh varshneya(#[protected])

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is dispatched on 16/10/2012 .I am taking followup from company regarding delivery. But now Courier Company(Blue Dart ) says that product will delivered on 19/10/2012. Croma retail doesn't have any tracking system for their Delivery vendor.So customer have only one option wait and watch, because customer is fool who purchased product from them.The value of costumer is Zero in Croma retail company.Once they sold a product no relationship for customer.

I had submitted my phone for repairs at R-City Ghatkopar on July 11, 2012. My complaint number is 49083. It's been over 3 months and I still haven't got my phone.

What's worst there is no communication from Croma's side. All following up with the service centers and vendors has to be done by me.

Secondly, I keep getting different responses from the team when I follow up with them.

1. I was promised my phone after one month (proof attached), however after one month I was told the parts are not available and we have ordered them.

2. Then after 1.5 months after I called to check again I was told that the parts have come you will get your phone in 2 days. I never got a call from them till I followed up.

3. Then again I was told, during testing there was a fault identified and it will take another 3-4 days to get my handset. This was end of August 2012.

4. After not getting a call when I called again, I was told that since the parts are not available I will get a replacement handset which will be worth the cost at which I purchased my handset, according to Croma's Extended Warranty Program. I was told I will be given a choice of handsets after getting approval from higher authorities.

5. And again, the response never came. When I checked, I was told it will take two days. After two days, I was told instead of a new handset I will be given a credit note worth Rs. 18,999/- which is the cost of the handset. This again had to be approved by some other authority (at least that was what was told to me).

6. When neither the confirmation for handset or credit note came, I had to inquire again. I was told that the approval was stuck with Mr. Vijay Buju who is the signing authority for TATA-AIG (who are the insurance vendors...and I don't care cause I had purchased goods from Croma Retail).

7. Again, I was told that the replacement handset will be given to me by October 2, 2012 which was the final date. This time I wasn't surprised when I didn't get anything on that day.

8. After following up since then, I was told by Mr. Sunil Dixit (Croma) that I will receive my handset finally by 11th October 2012 or else he will give me a credit note of Rs. 18,999/- by Monday, October 15, 2012.

9. Again after following up yesterday I was told I will get my original handset repaired. I feel this is a never ending cycle and has taken me back to square one. On top of it now Mr. Sunil Dixit tells me that I will not get my full amount.

10. Mr. Vijay Buju from TATA AIG abuses me on the call as if I am at fault.

Overall, I feel the EXTENDED WARRANTY PROGRAM that Croma Retail runs is a scam to get extra money from the customer. When time come to respect their service policy they backout completely. We as customers are kept running behind the backend vendors. What are we paying the extra money of Extended Warranty for???

I hope the concerned authorities take note of my complaint as mine is not the first such complaint (I discovered all this after going through various social networking sites and complaint boards)

SO OVERALL THIS SEEMS TO BE A SCAM OF TAKING EXTRA MONEY FROM CUSTOMERS!!!

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is in company's warehouse till date.I am taking followup from company but every time same reason "Technical Problem". I can't understand that if company can't give service within state, then how could they give service Internationally as per their shipping policy.
I am very upset by purchasing product from Croma Retail.

I have purchased Nikon coolpix S4300 10/10/2012.But company is delaying in delivery of product

I purchased Croma Make split A/c from croma, thakur mall, dahisar witha extended guarantee of 3 years on 19.03.2012. Since 30.01.2012 i have been following up at their customer support no [protected]. I have received four complaint number but all unattended adding to my misery those under graduate executives are telling me that customer support is just to take call and escalate matter to respective stores, who shall be attending to it. No one at their end is bothered to solve my issue at Croma store. I want to know who should be held responsible for this. What is the point in having suvh customer support which works as courier service nothing more.

CROMA and its product are pathetic, shame on TATA's owning this retail store chain. They have been considered as highly ethical and customer oriented company, but now they are setting bad precedence.

Abhinandan

I purchased online a Kindle e-reader, a power adapter, and a tab folio basic for kindle from Croma (www.cromaretail.com/) on the 27th August, 2012 (order ref. number SLE0019034), but I have not received the items yet. These items were earlier dispatched through Aramex Courier (AWB no. [protected]) but the shipment has been returned by Aramex Kolkata Branch back to the origin due to no service. On checking up the online tracking system I found that my mailing address has been wrongly recorded; it was recorded as 795001, Kolkatta, West Bengal. I am baffled by the different replies I got whenever I approached the Croma Customer Service. Their reply on the 15th September said, “The product has been dispatched again through Blue Dart and the AWB# is [protected]”. I have checked this AWB number but it is for another customer, not for me. Again their reply on the 20th September said, “The product is put on hold due to Form 37 requirement. We request you to help the Aramex team with the same and they shall deliver it to your location”. But I confirmed from Aramex courier that the product had had been sent back to the sender as early as on the 9th September, 2012 under Aramex AWB No:[protected]. Since then I have no more responses from the Croma and I am still praying for justice.

With warm regards.

I have purchased a cooler from online via croma store on 12 sep 2012. they delivered a damaged product on 15th September.
Invoice no SLE00210908.
Same day I told customer care by phone as well as email to replace or return it to me. but they did not bother to even reply email as well. the most pathetic service i have ever seen is croma.
why croma have customer care team. i will go to consumer forum for such frauds.
so please think twice to take any online purchase from cromaretails. Because they will send whatever condition item they want then never look It back They will not have any conversation whether by phone or no response to email if any damage thing has reached to customer.

Thanks
Vinay
[protected]

I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. At the time of purchasing the product I was told installation would happen in 48 hours. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of money to buy an Aquasure from Croma and then spend money every day to buy bottled water. I would not recommend the product to anybody.

Dear Sir,
On 18th. September I purchased a Boombox from Croma Stores located in DT Mall , Gurgaon. It stopped playing VCD/CD and USB in July 2011. I took it to the same Croma store and after lot of visits to the store and heated discussions, they replaced it on 11th. November 2011. They had a problem in tracing the purchase, because software had been changed. The new set given to me again had the same malfunctioning as the original set in July 2012.
I took it to same Croma Store and handed it over to them for repair on 4th. August 2012 vide receipt No. 11064 Dt.04/08/12. Now when after a fortnight or so I checked up they told me that reading lense was not working and they are looking for spare parts. After one one month, they tell me that it cannot be repaired.
It is shocking that two brand new pieces stop working with in on year. Why does your store sell such quality of goods. We come to Croma, because it is associated with Tatas - a name known for integrity. After my experience with this product, I feel cheated. Please look into the matter and replace the piece for the second time.

Krishan Lal

I had purchased Panasonic Plasma TH-P50XT50 3D TV from CROMA on August 15th. On purchase they assured that it comes with the wall stand and 2 pair of 3D Eye wear.

After 2 weeks they delivered the wall stand and only one pair of 3D Glasses. On asking them why only one they said Croma has given us one to deliver.

I called the Panasonic help line [protected] and spoke to two executives and both of them said Panasonic Plasma TH-P50XT50 comes with two 3D Eye wear. They told me they have taked the complain and asked me to contact CROMA. When i went to CROMA Phoenix Mill where I bought the TV from, they said they will get back with me and call me. But no response.

Now I dont know wether I should go to Croma or Panasonic.


Please help me with this issue.


Regards


Rajiv
[protected]

I buy a laptop from Croma, and representative said HP-Compaq will provide us Door Step Service - Pan India but now hp said HP is not committed about that for 2nd years onward, after that i contact to croma, they said croma will provide you the service but not door step, you have to submitted at Caroma Kamla Nagar, Delhi, Its wrong commitment matter and now i am very hesitate about that, I request you kindly help me to short out this issue

Mohammad Arif : +91 [protected]

Respected sir,
I bought a acer desktop on 30/12/2010 from the CROMA ELECTRONICS IN GHATKOPAR R CITY MALL,its not functioning properly now,i am in the extended warranty period.I gave a call to the extended warranty helpline centre i got the rpy that go to the croma outlet from where you purchased the desktop.i wasted my day going there and getting the rpy that we are not getting your details even though i provided them with the bill that was necessary for the same....when i bought the extended warranty service i was promised that my problem will be solved..its not solved yet.Do we have to suffer due to the irresponsibilty or laziness of the CROMA TEAM????????????????is the croma team not bothered about the customer satisfaction...???????