Croma Complaints & Reviews

Dear Rajiv,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

The eyewear was given.

Thanking you

Rajiv

Dear Mohammad,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Ankit,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

I am facing the exact same problem. I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of money to buy an Aquasure from Croma and then spend money every day to buy bottled water. I would not recommend the product to anybody.

Dear Bhavesh,

We have received your complaint and you would hear from us shortly,

Regards,
Team Croma

Dear Karan,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Sagar,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Dinesh,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Your logistics service is in real bad shape. Product is delivered to the billing address whereas I have clearly provided the shipping address in my order(SLE0018216). The customer support gives standard template replies without even listening the issue. They even have a hard time understanding what the customer is saying. I made a real bad choice of ordering from croma.

Dear Dinesh,

We have received your complaint and you will hear from us shortly,

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Devang,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Croma — False information on discounts

I had recently gone to Croma to buy a Dell laptop and there was an Ad that said that 3% assured cash back. There was no mention of select brands. However, this discount was not applicable on Dell brand.

Dear Varun,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma.

Croma — CROMA is charging 5.75 % as manufacturering charge

I wanted to buy ac on emi scheme . Croma is charging me 5.75 as manufacturing charge . this wont be charged when i buy on direct whole amount. Strange

Croma — not got money back for the scratch card

Sir,
I have purchased a DELL INSPIRON1545 Laptop on 6 December2009 through online booking and got a scrach card and got 3% cash back . I submitted all the paper axcept the full invoice paper of laptop , but there was no feedback from your side , could u please inform us about on my no [protected].

I have purchased one Split AC from Croma Hadapsar Pune bill no.[protected] dated 26.3.2010.

I have been charged in bill Rs. 1500 as installation.

Now when person for intallation had come, he is asking Rs. 2500 hole drilling and 750 for bracket.

you can imagine for a installation which was initially indicated for Rs. 1500 now swelled to 4750 i.e. more than three times.

I strongly object to this type of selling tactics which are certainly not expected of Croma

I demand a solution and compensation for this.

Croma — pendrive not working properly

sir, my pendrive is not working properly....its in gurantee period so i want to replace it as early as possible............

sir, my pendrive is not working properly...its in gurantee period so i want to replace it as early as possible

Namaste,
I have Purchased a Blood pressure Measuring machineof IBP from one of your outlets suddenly it stopped working and was under warranty i gave it for repair on 11/02/2012 and was committed that it would be done within 14 days but as of today i.e 02/03/2012 (21 days) no update....i have followed up time and time only assurance sir we will call you and let you know but only god knows when they will call....now what should i do wait another 21days or forget the machine&money.....if not please keep it with you i dont want it as it is a great customer service.

THANKS
RAFIQ SHAIKH
[protected]

helpless

its time for croma to down shutters

Dear Varun,

We have received your complaint and you would hear from us shortly.

Regards,
Team Croma.

this is happening at every croma store, even i bought a mobile from croma jalandhar but it became out of order on 8th day. its over 1 month now. they told me to collect my mb bt was not repaired. even they dont receive calss. really very poor service.

Believe, Croma has poor commitment. Don't buy any product from them.

I am from Supply Chain, working as manager.
My Job is to procure material for my company/clients.
Croma is the worst of any service provider, pls do not procure any product from Croma.
None of My associate do any transaction with croam all over india.

I paid entire amount for air conditioner from croma mulund mumbai, But unit came without a remote control.When i complained at the store they say u have recieved enough discount hence these kind of problems will arise in your case.HOPE LESS STAFF.Stop buying from croma.Worst place for shopping.

NEVER buy anything from CROMA RETAIL, GO TO VIJAY SALES, GO TO R MALL, GO TO RELIANCE SHOP ANYWHERE BUT NO CROMA.

At one point, I had trememdous faith in the Croma brand, being a Tata Enterprise. However, their Repairs and service division (which most likely is outsourced) is more than just PATHETIC. I bought a Croma Split a/c in Jun2011 (& thankfully bought an extended warranty). But after just one year, the a/c has started giving me so much trouble, that it is unimaginable. In two months, I had to have it serviced/repaired thrice and the third time around, it has gone for good! More than 14 days, and i still have received no revert on what the problem is or where the a/c is or what has happened to it?!

Also, as a word of caution, NEVER EVER, buy any in-house product (branded as CROMA). I am really repenting buying the Croma split a/c.

Croma a shame on the name of TATA's when it comes to offering after sales services. I have purchased as Ac with extended warranty that has not been working. I have complained over 10 days ago (registered a complaint SR [protected]) and have been continuously following up with their help line without any success for the last 10 days. The last time i had a issue they took over 20 days to have it sorted, I feel Sorry for the call center employees who have to bear with our anger and frustration thanx to a team of good for nothing service providers. This extended warranty we pay for is nothing more than a farce to siphon money from customers on the name of the TATA brand.. Don't bother paying your hard earned money to these people..

These people dont deserve a rating.. coz BAD is a understatement.

Dear Eshwar,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma.

Dear Sir,

I had purchased a Nokia phone from you Saket store, which becomes a chain of complaint for our self. Let me tell you the entire chain of misfortunes happened with us:

We went to your Saket store to by a Nokia X6 for us 2 ½ months back and we purchased the same by paying 12500/- by credit Card. But very next day we found that the phone was physically damaged. Then again we went to the store to change the handset but surprisingly there was no other handset available of Nokia X6 moreover the staff there (Sanjeev Kumar, EMP ID: 2912) was trying even forcing us to buy the same handset, but after a long argument we decided not to go for that one and asked our money back.—This was the first misfortune.

After getting agreed on refund Mr. Sanjeev Kumar said that he cannot refund us the money neither in Cash nor on credit card, and can give us Gift vouchers for same value—This was the second misfortune.

Again after a long argument finally he agreed on refunding us via cheque. We felt a bit relaxed now, but we were not aware that one more problem is waiting for us. After few minutes Mr. Sanjeev Kumar came with another excuse that cheque cannot be issued as Accounts person is not present and signatories are not there.—This was the third misfortune.
Now we were helpless as he left us with no other option but to go with that damaged phone, then we decide to change the model number and go for some other phone for same price range. Till this we already invested 2 hours. Finally we decided to buy Nokia C6 (slider one), as left with no other option even that was a broken seal item , which was costing 500/- more than the Nokia X6, and as a gesture Mr. Sanjeev Kumar waived off the difference. This time we were relaxed that at least we got some value of hard earned money, but this was not the end of our problems.
After 2 ½ months our phone starred getting hanged and almost switched off frequently, again we decided to go to your Saket store, despite of lot many problems faced earlier, and ask them to get it checked/repaired.
And finally the biggest disaster happened. Got a call 3-4 days back from Croma Saket that there some damage in our phone and if we want our phone back in running condition then we’ll have to pay 3000/-. The reason given that some slider parts are damaged. Is Nokia making so bad phones that a slider parts of a specially designed slider phone can be damaged in just 2 ½ months or is it Croma selling damaged and seal broken products?

We again went to Store yesterday, and this time first of all no one was even bothering to attend us. Is only sale matters for you there is any value of customer as well? After waiting almost half an hour I went to an attendant and ask for any after sale person, he directed me to the after sale desk where I narrated entire story line by line again and asked to Mr. Sanjeev Kumar to come and sort this out. After hearing all my complaints Mr. Sanjeev Kumar straight away say No to any resolution until we will pay 3000/-. . I want my money back as after seeing and facing lot many issues I don’t even want the phone back.

I am raising this issue to you with a hope of resolution. Please look in to this and get this sorted out ASAP as we are totally frustrated now. Waiting a positive response.

Regards,
Shahnawaz Ansari
+91 [protected]

After 2 months of continuous calling, they finally send a technician to repair my under warranty CROMA AC! Technician tells he needs to take the circuit board but will not give any written confirmation that he's taking it! Trusting his Croma t-shirt, i give the circuit board and he confirms that he will come within next 5 days to fix it up. Already 15 days gone by and after repeated calls, i get to know that nobody knows what is coming to the repair that Mr. Kamlesh (the technician) had confirmed. He himself gives his superior's no. (Mr. Devendra) saying please ask him what is to be done . Mr. Devendra ensures that within 3 days, problem will be solved. After 5 days, i am directed to a Mr. Sohail who i try to explain the entire thing all over again. And 5 more days have gone by! No response.... poor service!

M Vaghela
[protected]

This is Amit from Amritsar, I recently bought from a fully automatic front loaded washing machine worth 26k with my whole hearted earned money. But I was not aware after spending this much of amount shall be receiving pathetic service from best brand called croma a Tata enterprises .
Concern:- There is service eng, forget his name but his cell no is [protected] came to install machine but forgot to provide proper demo to us. Prior to installation he was giving fake promises that he will come down this & this for demo .. Due to nonavailability at town ( my concern is there only one eng available on town ?)
Again we found difficulty while accessing machine, called up that chap again. But he was not keen to come & had spare time to come down & tell us proper demo of product.
Just to reiterate If I was aware about that pathetic service I could not go for this product. We are facing so much trouble at the starting of taking product, god knows what will happen afterwards.
Pls consider my suggestion to recruit effective &prompt service eng & staff who can provide better service toclients. But my experience with croma products is bitter & pathetic.

Warm Regards
Amit Dutta
[protected]

I bought a croma Ac(invoice no SLF02A[protected] from Croma retail from Chennai T nagar outlet. A foul smell was emanating from my AC . I lodged a service request in Croma customer service and a guy named Sathish came and he couldn't close the call. He wrote the status of this request as under observation and said he will come the next day to find the what the fault is. Then he went and closed the request saying it is closed . Now after repeated calls to customer care still nobody has reverted for 2 days .

When it comes to WORST AFTER SALES SERVICE, Tata croma beats all its competitors by a big margin.

I bought a Samsung LED TV along with 2 years of extended warranty from Tata Croma. The TV is not functioning and I am chasing Tata Croma Extended Warranty Team for the last 13 days to get my complaint registered.

Till date, no one has visited to rectify the problem.

This kind of pathetic service was not at all expected from this organization.

Inspite of continuous follow ups with Tata Croma's representatives at toll free number (since no one bothers to take the call at extended warranty number and nobody calls back even after the msg WARRANTY is sent to 5616181), i got the number of service guys at Delhi today. Have requested them to look into this matter at the earliest (considering the ageing of this matter), i have still received the same response, "the service engineer will get in touch in the next 48-72 hrs).

So going by the time line, my complaint will be looked into 15 days approx, from notifying it for the first time.

I have had enough of this nonsense now.

If a service engineer does not visit by 11th Sep'14, I will explore legal options now.

I have enough proof (4 detailed calls with tata croma call centre guys, 2 detailed discussions with floor managers, a mail with all the conversation details was sent to service team by Tata croma, store manager, oberoi mall - till now the most helpful person in this process) to prove deficiency of service in this matter in the consumer court.

If the response to this blog is taken seriously by Tata Croma (which I doubt), then ask some one senior to get in touch.

My contact Number is [protected]. registered mobile number was [protected], this will help you in fetching details from the system.