Croma Complaints & Reviews

Dear Anil,

We have received your complaint and you would hear from us shortly.

Regards,
Hitesh

It's more than one week since the Cromaretail has assured me of a prompt and positive response, and I'm still waiting for the products for which I've prepaid on the 27th August, 2012.

With regards.

Anilkumar

Croma — Kindle e-reader and accessory items not received yet

It is almost ten days ever since Cromaretail assured me here in this website of a prompt and positive response from their end; but not a single word heard nor have I received the items for which I have prepaid on-line a sum of Rs. 9,727 on the 27th August, 2012. My grievances unfurl as the worst experience I ever had online...that too from a company which has been a household name for quality in our country.

It all happend when I purchased online a Kindle e-reader, a power adapter, and a tab folio basic for kindle from Croma (www.cromaretail.com/) on the 27th August, 2012 (order ref. number SLE0019034), but I have not received the items yet. These items were earlier dispatched through Aramex Courier (AWB no. [protected]) but the shipment has been returned by Aramex Kolkata Branch back to the origin due to no service. On checking up the online tracking system I found that my mailing address has been wrongly recorded; it was recorded as 795001, Kolkatta, West Bengal. I am baffled by the different replies I got whenever I approached the Croma Customer Service. Their reply on the 15th September said, “The product has been dispatched again through Blue Dart and the AWB# is [protected]”. I have checked this AWB number but it is for another customer, not for me. Again their reply on the 20th September said, “The product is put on hold due to Form 37 requirement. We request you to help the Aramex team with the same and they shall deliver it to your location”. But I confirmed from Aramex courier that the product had had been sent back to the sender as early as on the 9th September, 2012 under Aramex AWB No:[protected]. Their website also displays the Order Status as "Return to Origin". Since then I have no more responses from the Croma and I am still praying for justice.

With warm regards.

Dear Anil,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Thank you Croma for the full refund of the products that could not be delivered.

Thank you Croma for the full refund of the items that could not be delivered.

Dear Vinay,

We have received your complaint and you would hear from us shortly.

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Krishan,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Rajiv,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

The eyewear was given.

Thanking you

Rajiv

Dear Mohammad,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Ankit,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

I am facing the exact same problem. I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of money to buy an Aquasure from Croma and then spend money every day to buy bottled water. I would not recommend the product to anybody.

Dear Bhavesh,

We have received your complaint and you would hear from us shortly,

Regards,
Team Croma

Dear Karan,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Sagar,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Dinesh,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Your logistics service is in real bad shape. Product is delivered to the billing address whereas I have clearly provided the shipping address in my order(SLE0018216). The customer support gives standard template replies without even listening the issue. They even have a hard time understanding what the customer is saying. I made a real bad choice of ordering from croma.

Dear Dinesh,

We have received your complaint and you will hear from us shortly,

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Devang,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Croma — False information on discounts

I had recently gone to Croma to buy a Dell laptop and there was an Ad that said that 3% assured cash back. There was no mention of select brands. However, this discount was not applicable on Dell brand.

Dear Varun,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma.

Croma — CROMA is charging 5.75 % as manufacturering charge

I wanted to buy ac on emi scheme . Croma is charging me 5.75 as manufacturing charge . this wont be charged when i buy on direct whole amount. Strange

Croma — not got money back for the scratch card

Sir,
I have purchased a DELL INSPIRON1545 Laptop on 6 December2009 through online booking and got a scrach card and got 3% cash back . I submitted all the paper axcept the full invoice paper of laptop , but there was no feedback from your side , could u please inform us about on my no [protected].

I have purchased one Split AC from Croma Hadapsar Pune bill no.[protected] dated 26.3.2010.

I have been charged in bill Rs. 1500 as installation.

Now when person for intallation had come, he is asking Rs. 2500 hole drilling and 750 for bracket.

you can imagine for a installation which was initially indicated for Rs. 1500 now swelled to 4750 i.e. more than three times.

I strongly object to this type of selling tactics which are certainly not expected of Croma

I demand a solution and compensation for this.

Croma — pendrive not working properly

sir, my pendrive is not working properly....its in gurantee period so i want to replace it as early as possible............

sir, my pendrive is not working properly...its in gurantee period so i want to replace it as early as possible

Namaste,
I have Purchased a Blood pressure Measuring machineof IBP from one of your outlets suddenly it stopped working and was under warranty i gave it for repair on 11/02/2012 and was committed that it would be done within 14 days but as of today i.e 02/03/2012 (21 days) no update....i have followed up time and time only assurance sir we will call you and let you know but only god knows when they will call....now what should i do wait another 21days or forget the machine&money.....if not please keep it with you i dont want it as it is a great customer service.

THANKS
RAFIQ SHAIKH
[protected]

helpless

its time for croma to down shutters

Dear Varun,

We have received your complaint and you would hear from us shortly.

Regards,
Team Croma.

this is happening at every croma store, even i bought a mobile from croma jalandhar but it became out of order on 8th day. its over 1 month now. they told me to collect my mb bt was not repaired. even they dont receive calss. really very poor service.

Believe, Croma has poor commitment. Don't buy any product from them.

I am from Supply Chain, working as manager.
My Job is to procure material for my company/clients.
Croma is the worst of any service provider, pls do not procure any product from Croma.
None of My associate do any transaction with croam all over india.

I paid entire amount for air conditioner from croma mulund mumbai, But unit came without a remote control.When i complained at the store they say u have recieved enough discount hence these kind of problems will arise in your case.HOPE LESS STAFF.Stop buying from croma.Worst place for shopping.

NEVER buy anything from CROMA RETAIL, GO TO VIJAY SALES, GO TO R MALL, GO TO RELIANCE SHOP ANYWHERE BUT NO CROMA.

At one point, I had trememdous faith in the Croma brand, being a Tata Enterprise. However, their Repairs and service division (which most likely is outsourced) is more than just PATHETIC. I bought a Croma Split a/c in Jun2011 (& thankfully bought an extended warranty). But after just one year, the a/c has started giving me so much trouble, that it is unimaginable. In two months, I had to have it serviced/repaired thrice and the third time around, it has gone for good! More than 14 days, and i still have received no revert on what the problem is or where the a/c is or what has happened to it?!

Also, as a word of caution, NEVER EVER, buy any in-house product (branded as CROMA). I am really repenting buying the Croma split a/c.

Croma a shame on the name of TATA's when it comes to offering after sales services. I have purchased as Ac with extended warranty that has not been working. I have complained over 10 days ago (registered a complaint SR [protected]) and have been continuously following up with their help line without any success for the last 10 days. The last time i had a issue they took over 20 days to have it sorted, I feel Sorry for the call center employees who have to bear with our anger and frustration thanx to a team of good for nothing service providers. This extended warranty we pay for is nothing more than a farce to siphon money from customers on the name of the TATA brand.. Don't bother paying your hard earned money to these people..

These people dont deserve a rating.. coz BAD is a understatement.

Dear Eshwar,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma.