Croma Complaints & Reviews

I have purchased a cooler from online via croma store on 12 sep 2012. they delivered a damaged product on 15th September.
Invoice no SLE00210908.
Same day I told customer care by phone as well as email to replace or return it to me. but they did not bother to even reply email as well. the most pathetic service i have ever seen is croma.
why croma have customer care team. i will go to consumer forum for such frauds.
so please think twice to take any online purchase from cromaretails. Because they will send whatever condition item they want then never look It back They will not have any conversation whether by phone or no response to email if any damage thing has reached to customer.

Thanks
Vinay
[protected]

I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. At the time of purchasing the product I was told installation would happen in 48 hours. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of money to buy an Aquasure from Croma and then spend money every day to buy bottled water. I would not recommend the product to anybody.

Dear Sir,
On 18th. September I purchased a Boombox from Croma Stores located in DT Mall , Gurgaon. It stopped playing VCD/CD and USB in July 2011. I took it to the same Croma store and after lot of visits to the store and heated discussions, they replaced it on 11th. November 2011. They had a problem in tracing the purchase, because software had been changed. The new set given to me again had the same malfunctioning as the original set in July 2012.
I took it to same Croma Store and handed it over to them for repair on 4th. August 2012 vide receipt No. 11064 Dt.04/08/12. Now when after a fortnight or so I checked up they told me that reading lense was not working and they are looking for spare parts. After one one month, they tell me that it cannot be repaired.
It is shocking that two brand new pieces stop working with in on year. Why does your store sell such quality of goods. We come to Croma, because it is associated with Tatas - a name known for integrity. After my experience with this product, I feel cheated. Please look into the matter and replace the piece for the second time.

Krishan Lal

I had purchased Panasonic Plasma TH-P50XT50 3D TV from CROMA on August 15th. On purchase they assured that it comes with the wall stand and 2 pair of 3D Eye wear.

After 2 weeks they delivered the wall stand and only one pair of 3D Glasses. On asking them why only one they said Croma has given us one to deliver.

I called the Panasonic help line [protected] and spoke to two executives and both of them said Panasonic Plasma TH-P50XT50 comes with two 3D Eye wear. They told me they have taked the complain and asked me to contact CROMA. When i went to CROMA Phoenix Mill where I bought the TV from, they said they will get back with me and call me. But no response.

Now I dont know wether I should go to Croma or Panasonic.


Please help me with this issue.


Regards


Rajiv
[protected]

I buy a laptop from Croma, and representative said HP-Compaq will provide us Door Step Service - Pan India but now hp said HP is not committed about that for 2nd years onward, after that i contact to croma, they said croma will provide you the service but not door step, you have to submitted at Caroma Kamla Nagar, Delhi, Its wrong commitment matter and now i am very hesitate about that, I request you kindly help me to short out this issue

Mohammad Arif : +91 [protected]

Respected sir,
I bought a acer desktop on 30/12/2010 from the CROMA ELECTRONICS IN GHATKOPAR R CITY MALL,its not functioning properly now,i am in the extended warranty period.I gave a call to the extended warranty helpline centre i got the rpy that go to the croma outlet from where you purchased the desktop.i wasted my day going there and getting the rpy that we are not getting your details even though i provided them with the bill that was necessary for the same....when i bought the extended warranty service i was promised that my problem will be solved..its not solved yet.Do we have to suffer due to the irresponsibilty or laziness of the CROMA TEAM????????????????is the croma team not bothered about the customer satisfaction...???????

I HAVE PURCHASED A MICRO WAVE OF CROMA BRAND FROM THEIR OUTLET IN ADITYA MALL, INDIRAPURAM. I HAVE MADE A COMPLAINT THROUGH THEIR TOLL FREE NO.[protected] THEN AFTER 3 DAYS AN ENGINEER CAME, HE SCREW DOWN THE MICRO WAVE AND FOUND THAT THE MOTOR IS FAULTY, WHICH MOVES THE PLATE. HE WENT BACK BY SAYING THAT HE WILL COME TOMMOROW WITH THE NEW MOTOR AND FIX IT. BUT HIS TOMMOROW HAS NEVER COME TILL TODAY. I HAVE REGISTERED MANY COMPLAINTS THROUGH CROMA'S TOLL FREE NOS.(MY COMPLAINT NOS. ARE 619639 , 625753 & 627859 ), BUT I THINK CROMA PEOPLE DON'T BOTHERED. I AM WAITING FOR 2 MORE DAYS i.e TILL 16/09/2012, AFTER THAT I AM COMPELLED TO MOVE TO CONSUMER COURT TO FILE A CASE AGAINST CROM FOR NOT GIVING ANY AFTER SALE SERVICE, (WHICH THEY COMMITED DURING SELLING THEIR PRODUCT) AND MENTALY HARESSMENT.

I have purchased one Aqua sure water purifier from Croma retail Pimpri shop on 30th of aug 2012. I was promised the installation & demonstration within 48 hrs. but by today 6th sep also there is no body to look after.Ihave made complaints to call center thrice but every time the same answer"sorry for inconvineience we will fix it within 24 hrs"but no action is seen till date.This is the worst service i have seen.
Last time i brought some electronic items from Vijay sales they done there part of job within 24hrs.

I PURCHASED ACER LAPTOP ON 16.03.2012, I FACED PROBLEM ON 14.08.2012, I APPROACHED CROMA MULUND MUMBAI & THEY ASKED ME SUBMIT AT ACER WORKSHOPE & I SUBMITED SAME ON 16.08.2012 & THEY REJECTED TO REPAIR ON 26.08.2012 AS SERIAL NUMBER NOT AVAILABLE ON MOTHERBOARD, AGAIN I APPROACHED CROMA FOR SAME ON 28.08.2012 THEY PROMISED ME THAT I WILL GET MY LAPTOP ON 01.09.2012 IN WORKING CONDITION BUT THEY AGAIN FAILED AND THEY PROMISED ME AGAIN THEY WILL FORWARD ME IN WRITING FROM OFFICIAL ID OF CROMA MANAGER MR DIXIT REGARING REPAIRING & I WILL GET ON 05.09.2012 OTHER WISE THEY WILL GIVE ME REPLACEMENT BUT AGAIN MR DIXIT FAILED TO EMAIL ME COMMITMENT.

I DONT THINK TO REPLAIR LAPTOP TAKES 21 DAYS FOR ANY COMPANY IF THAT IS UNDER WARRANTY

NOW, PLEASE HELP ME WHAT I HAVE TO DO

MY CONTATC NUMBER - [protected]

I have brought a sony phone from croma store 15 days back for Rs 18200 , but it was malfunctioned from the first day ,
than i hav got a death on warranty letter from sony and get it replaced 1 day back
Now the same phone that they have given me inherits the same problem
and although it is in their policy to refund the money , they are not giving me my money back.

I purchased Sony Ericsson mobile on 6th March 2010 with an extended warranty of another 2 years. In June 2012, mobile phone was not working properly so i gave it to Gurgaon TATA Croma store for repairing the mobile phone. After two weeks, they told me that mobile phone is not repairable so we will provide you the replacement note of that.

Almost after 2 months, Still I haven't received any replacement note or repaired mobile phone. I already registered online complaint as well but still there is no action has been taken from their end.

Extended Warranty doesnt cover remote I paid 850 Rs. for 2 years on extended warrenty. After an year AC remote stopped functioning. Croma doesn't repair remotes although it an electronic device which is a part of the product. People should not opt for extended warranty from Croma.

Recently I had purchased a Acer Netbook from Croma Retail Online store and in website they are telling that net book has DVD Writer. However after I received the product I came know that it doesn't have DVD writer and for the same I had raised complaint but no one is hearing my complaint in Croma Retail Online Store and they are cheating me almost for the past one month by providing wrong commitments.

Worst customer service in Croma Retail Online Store. So very careful before purchasing any product from Croma Retail Online Store.

I had purchase Voltal 1.5 Ton Split AC in Croma, T Nagar on 27th April 2011 with 2 years extended warranty.

When I contacted them in June 2012 for a problem, they have not responded it.

Its a very worst service i have seen in my life time!!

Please do not go with Croma for any warranty options.....

ahmedabad croma is very bed service&staff

This is about a fraud and cheating being done on a large scale by Croma Retail.

I purchased a microwave on good faith from croma assuming the MRPs shown would be accurate

It seems that Croma guys lie about the MRP and give false discounts.

Product: Samsung SmartOven CQ138S-G

The MRP as stated by Croma was Rs 30,490 (please find the attached Photo of the Croma retail display SouthEx New Delhi)
The box that I received had an MRP of Rs 26,990 (attached a photo of the box)

This is plain and simple case of fraud.

I have a good mind of talking to a consumer lawyer and see what can be done about this.

It really saddens me to see a brand like Tata doing this to its customers

I had purchased 1.5t split ac of croma brand from croma outlet.the ac is not working since then after regular complaints and reminder the complaint is not been attended by the company

Dear All
I bought a mobile and had given it last month for service at croma under extended warranty period(given on 20/5/12)still now i have not got it repaired .once they called me to collect it but to my surprise it was not repaired.at all.....then i started making customer complaints but nothing is happening other than some calls from store and service area.Today i have registered my 11thcomplaint.details....60 days over and counting........
1st complaint no:494514
2nd-495683
3rd-501129
4th-503613
5th-507214
6th-510698
7th-513567
8th-518805
9th-530826
10th-537641
11th-93732

gate pass no:6612
invoice no:[protected]
On Sunday(15/7/12) i went to croma after getting a call to collect the phone after repair.To my surprise again the phone is not repaired.Croma keeps surprising me an i keep filing complaints.Hope there will be an end to this.

Dear Sir,

on 4th March 2011 i had bought an mobile samsung galaxy note n7000 of Rs 32500 from croma sales from sion brach. at the time of purchase they have taken of rs 250 for insuring my mobile they also not provided bill for that. They told that it will show in our system and yesterday my mobile was stolen

now they are refusing that they have not taken any money from me for insuring my mobile and iam help less

so please its my humble request to you that help me from this matter

eshwar
[protected]

Baskar Kv <[protected]@gmail.com> 13 June 2012 10:35
To: [protected]@cromaretail.com
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DEAR SIR/MADAM,


PSE NOTE I HAVE PURCHASED ONE CROMA TOWER FAN


CRF0016 ON 01JUN2012 FROM YOUR INFINITI RETAIL LTD


KENCES TOWERS NORTH USMAN ROAD T NAGAR CHENNAI 600017


IT WAS WORKING PERFECTLY WITHOUT ANY NOISE FOR FEW DAYS


BUT FOR THE PAST TWO DAYS IT IS MAKING NOISE WHILE WORKING


I AM VERY DISAPPOINTED WITH THE PRODUCT X I WOULD LIKE SOME


OF YOUR TECHNICIANS TO CHECK ON THIS IMMEDIATELY X


MY CONTACT MOBILE NO IS [protected] CHENNAI


MY HOME ADDRESS IS NEW NO 11 OLD NO 5/1 FIRST MAIN ROAD, SEETHAMMAL COLONY,


ALWARPET, CHENNAI 600018 AND MY RESIDENCE TELEPHONE NO IS 24356517


THE CORMA SHOP REPRESENTATIVE INFORMED ME THAT THIS IS ONE OF THE


BEST PRODUCT OF TATAS X FURTHER FOR YOUR INFO I HVE MADE PAYMENT


FOR THE PRODUCT ON 31MAY ITSELF WHEN I VISITED YOUR SHOP WHEN THERE WAS NO


STOCK OF THE PRODUCT X THIS PRODUCT WAS RECEIVED ONLY NEXT DAY I TOOK DELIVERY


OF THE SAME ON 01JUN. X I HOPE U WILL TAKE IMMEDIATE ACTION ON THIS AND


EXCEPT A REPLY BY EMAIL ON THE ACTION TAKEN AT YOUR END


TKS NRGDS


K V BASKAR
EVEN AFTER THIS COMPLAINT I HAVE MADE FIVE FOLLOWUP EMAIL TO THEM BUT TILL DATE NOT EVEN AN ACKOWLEDGEMENT
IS GIVEN BY MAIL AND IT IS VERY BAD ON THE PART OF TATA GROUP OF COMPANY TO BEHAVE LIKE THIS X I HEREBY WOULD
REQUEST ANYONE BUYING ANY PRODUCTS FROM CROMA TO BE VERY CAREFUL AND SPEAK TO THEM REGARDING COMMENTMENT
BEFORE ANY PURCHASE IS MADE