[Resolved]  Dell — Unable to get Service

I purchased a DELL Inspiron 6000 as per following details:

Service Tag : FQGFL71
Express Service Code: [protected]
Date of Purchase : 17/09/2005
Merchant Name : AL-MAA COMPUTERS
Place of Purchase : Dubai, UAE
Amount paid : AED 5, 560.00

I do not have the original Invoice/ Receipt. However, I purchased the
Laptop using my Credit Card as per following details.

Card Type :VISA
Issuing Bank :HDFC Bank, India
Amount Charged:INR 69, 457.74
Transaction Reference:VT[protected]
Less than a year after I purchased the above Laptop, the LCD display
became defective. It displayed vertical lines of varying thicknesses and colours. At the beginning they were not causing much problem but soon
they occupied more than 70% of the screen and it was impossible to use
the display. While this defect was developing, I was on a long
international tour and could not contact any DELL Service Center.

Eventually when I returned to Bahrain where I was stationed for a
reasonably long period, I was told by the local DELL dealer that the
Warranty had expired and that I had to pay for replacement of the LCD.
At that time I managed using an external monitor and did not pursue the matter further to have the LCD replaced.

I have been in Bangalore, India for the past few months when the Laptop's Hard drive crashed. I tried to contact the DELL Service Center for necessary
repair aganst payment. After advising them my Service Tag and my name, I was surprised to be told that the Laptop was not appearing in my name as per DELL Records. I was also told that unless I "established ownership" of the
Laptop, DELL could not give me any information or provide any assistance
in having the Laptop repaired (against regular payment!). I do not plan to visit UAE soon and do not have a visiting Card of the Salespersons so that I could contact them. All I can recollect is that I purchased the Laptop from a large showroom in a prestigious Mall at Dubai. I can not he held responsible for some error that the salesperson might have made in registering ownership details with your Systems.

One of your support persons said that DELL did not have any sales outlets in UAE. I am quite scandalized by these statements.
If DELL has such stringent processes in place which incidentally I am
not aware if any other company in Electronic Consumer durable Industry
follows, it should make them known to unsuspecting customers like me who
could be trapped into this kind of situations and who might have to
suffer protracted ordeals besides losses due to business discontinuity.

I requested DELL via e-mail, to please investigate this matter and advise me the next steps. Obviously all this has happened due to some errors/ lapses. I
would like to know who are esponsible for these, what action DELL is
proposing to take and what action/ legal recourse is available to me.

To this I received a reply saying
"This request is being closed.

There is an issue with the Tags or the Account below, that prevents
ownership transfer or country to country transfer.

You will need to contact the original purchase country's, which is the
United States, customer service or financial department to discuss
resolving the issue.

Once resolved you can resubmit the transfer request, use the following
link to do so."
On explaining the position again and requesting thier action, DELL replied as follows:

Thank you for your reply. However, there is nothing we can do for you.
You did not purchase the computer from Dell and our records show that this service tag is from the US and is on hold and cannot be transferred, there is no manufacturer warranty on this item.

You will need to work with the company that you purchased this from to see if there is any warranty from them that they will honor.

This is being closed as transfer is not possible.

Thanks, "
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  150 CommentsShareTweet


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My cell no [protected].dr. korgaonkar

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VCRC/ST/EM08-09/ dt.11.3.2009.

Dear Sirs,
Please refer your quotation IRSO1164504 dt.22.1.2008 and Customer Code 272689.
We have placed order of one number of R141908SP-Analog D VI Dell stylish 19 Flat panel LCD Monitor and
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We have also paid total amount of Rs. 12, 392/- in advance by Canara Bank DraftDD-477376 dated 21.4.2008 to your firm at Sriperumbudur.

11 months have passed, DELL not supplied the items ordered and also not refunded the money our institution has paid to your firm. We seek your urgent reply and register the complaint. We are awaiting your reply for further action to be initiated from our end. We solicit your co operation . If no reply is received or items is not supplied on or before 19.3.2009, We are constrained to seek redressal from Consmer Court.

OUR FAX NUMBER[protected].
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send it
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Piyush M Srivastava

That's a big problem and an abuse that dell is making again the people that bought Dell laptops.

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helo sir,
i have purchase dell vostro a860 laptop last November.but its cdrom is doesnot working.i have resisterd complain earlier its complain 2158763 &its service tag no is.D8R6WG1.your customer cair executive told me as soon as possible it must be solve.but thear is no responce.its hardly request to you to solve my problum as soon as possible.

helo sir,
i have purchase dell vostro a860 laptop last November.but its cdrom is doesnot working.i have resisterd complain earlier its complain 2158763 &its service tag no is.D8R6WG1.your customer cair executive told me as soon as possible it must be solve.but thear is no responce.its hardly request to you to solve my problum as soon as possible.

i purchase your dell note book a few days ago for my work like a embroidery designing but this note book is not supporting my software (wilcome) plz told me about the DELL service center in Phuket or Patong Thailand. i already bear heavy loss wd your product.
The DELL is providing service, and how shame less the DELL is, The dell is running his laptop ad on his complain forum...
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Why Indian vendors dont sell branded systems with original OS (XP/Vista). Do they sell the original out in the market. I bought a desktop inspiron 530S Core duo, 320G, 1DDR2 18.5" widescreen TFT and after installing the internet it says your windows is not genuine. What the HELL is DELL pplz doing in India. I swere i missed to buy it from USA instead I have one Latitude from USA and it has original OS Vista Home.
hello sir,

The WiFi card of my LATITUDE D630 Dell laptop is not working. The setup for the wireless dual band 1490 mini card driver is not getting installed since the pc is not detecting the card. Where can I get a service for this.

Sheik Rashid Road,
Port Saeed,

Dell — Rude , unprofessional behaviour of executives. no proper classification of queries.

I bought dell inspiron 1545(details as service tag no. 2phj3bs ref no- 08225, but the overall expirence was very bad. there were many problems with the system in terms of windows installation, primary software running etc. when contacted to customer care services, they were not helpfull at all. they were rude and just banged the phone down without even answering to the query.
i tried many times but still the same response as earlier. i hope you look into the matter as early as possible.


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