Dell India Complaints & Reviews

Dell India.

1. Promised delivery in 7 days.
2. Took Money.
3. Stop taking calls and replying to emails.
4. No delivery even after 1 Month. No refund.
5. No response to emails - Customer service takes call, assures service, transfers calls to each other.
6. Outright lying -- i was told once the product is delivered. On another occasion, i was told it on its way, but they are not able to provide a tracking number or way bill number.

People involved:

Main culprit - Rajiv Verma ...His bosses: Clint, Pradeep Ravi.

<[protected]@dell.com>, <[protected]@dell.com>, <[protected]@dell.com>

I pleaded, i begged, i asked for mercy -- these people are horrible, disgusting, liars, cheats and frauds who are there for the numbers without any consideration for the company or its customers. You are suckers.

--

I purchased One No Laptop bering serial no JHT50K1,REF NO 08225,MODEL NO PP41L,INSPIRON 1545 and express service code [protected] from MAF HYPERMARKET LLC SHARJAHA BRANCH UNDER TRANSATION NO[protected] under International Warranty.

Wireless Internet Card is not working and I am not abel to access Internet from wireless access point.

i am from vizianagaram,andhra pradesh..i study in dehradun..my laptop is broken at the hinge as it fell down on the ground..laptop is working normally and there is no internal damage.only the external finish is broken and i want to change it ....what is the procedure to be followed and the exact cost..im leaving for dehradun on 15 ..so can i get back my laptop before that ? i want a reply soon.

Hi i have applied for EPF in my company DELL International services its been four months now and there is no update on it i have been calling them but i don't get any reply from them as the no one answer ,I sent mails to dellI have sent more than 50 mails to dell i get no reply from them as well I dont know what to do now .i am so fed up with the system.Its a disgrace to have such a big name braging about ethisc and no work in done from there end.

Hi Team,

I am Amol Ghadigaonkar a Tata employee. I booked Dell laptop from Dell Store at Croma Mulund(Mumbai, Maharashtra) on 01/01/2010.
At the time of inquiery sales person of dell told me about the paisaback offer and he told that i will get min 3% and max about the laptop cost discount. But when i took the laptop he was not having the coupan and he will get it on 2nd. i went the shop two times but it was not available. Now he is telling me that the offer was valid till stock last which was not communicated to me. If this happens i will be in loss of min 1200 and max 40000 which should not happen.

If Tata employee will have a bad experience how can he will advertise croma offers.
Please look into this.

http://www.paisaback.com/scratchcard/cro110902.pdf is also not available.

Contact No. [protected]

Game: Need for Speed Shift - (an electronic arts game application).

Problem: Enter Key not working during game

Description: After installing this game on my Alienware m15x, i doubleclicked the shift.exe (application) and then the game preview video runs and after the language selection
screen appears where i need to select the regional language.Here i am able to cycle to different languages by hitting LEFT and RIGHT arrow keys and finally when i hit ENTER button in my laptop keyboard to enter a particular language it is not responding.

Steps taken to solve

1. I have tried hitting all buttons on my laptop but the game will continue only when ENTER button is clicked which i was failure for me even though after repeated tries.
2. I switched on the Numpad (fn+numlck) and restarted the game and again there was no luck and the enter key was still not functional.
3. Called up Dell customer care and they made me hold the call for 1 hour and i spoke to different technicians but no one were able to figure out the solutions.
The technicians (deepak and rajan) to whom i lastly spoke with told me that this is not an issue with Alienware and only Game vendor could solve this on his end. But my question is when other people are able to play the same game on m17x and Alienware desktops then why this is happening only m15x laptops. you can see lots of need for speed game videos played on m15x on youtube.com. This issue happens on all electronic arts Games.

Please see this forum link where people have discussed on the same issue and no one yet has got an reply from dell or Alienware.
http://forum.notebookreview.com/showthread.php?t=436150.

Dell customer care has not given good service yet where as the game is played perfectly in other alienware laptop models.

Regards
Matheen

Add me to the list of Dell 1526 Laptop owners whose motherboard died 3 months after the warranty expired. And it was a gift to my neice which makes it all the more painful. From what I've read the battery MAY be the problem, but I am beginning to believe that the battery in these laptops is a poor design and is overheating and damaging (destroying) the motherboard. I would love to see Dell step up and take responsibility for the repairs but I doubt they will. I've read page after page of complaints about this model but to be fair I'm not sure if the performance record of this model is better or worse than any other model. As it stands now - I've just ordered a Dell 1550 for my wife but had I know about the problems the 1526 was having, I would have ordered an HP or Toshiba instead. I doubt it will be worth replacing the battery and/or the motherboard in this unit - you can get a new laptop for just a little more than the cost of the repairs you will need to make on the 1526.

I ordered a Dell Laptop Charger(Adapter) (part no CM 899) on November 4th this year. There i was told on phone by someone called Kartik Pathak that my payment has been confirmed( i made it through the SBI internet gateway successfully) and i will receive it by 10 days. He did not send any reference no. or any quotation or order no. He just sent a mail. After 10 days i called him as the charger had still not arrived. But i was told to wait for a return call that never came. i again called several times( not less than 6 times) to same person as he only gave me his personal no.([protected]) but i got the same response every time.
Now 50 days have passed and i have still not received the same.The following is the details of my payment-

Inter Bank Transfer




INB Reference Number IR01870145

Debit Transaction Status Completed Successfully

Debit Account Details

Account No. Account Type Branch Amount Commission Amount Transaction Type Credit Reference No

[protected] Savings Account EKTA NAGAR BAREILLY INR1,800.00 INR5.00 NEFT

SBINH[protected]

Credit Account Details
Account No. Bank Branch Transfer Type Amount

[protected] CITIBANK N.A Bangalore NEFT 1,800.00

I will also forward you some emails with Dell

Kindly help me

I purchased a brand new Dell Laptop and within 15 days its colour started fading from the edges, even there are some black spots formed on the top cover. I wanted to complain but i did not get get time to do so. However in another few months I noticed that the LCD frame has developed a crack.

To me this was very annoying as I have been using my Laptop very delicately. I have written a complaint to Dell but they say that physical damages are not covered under warranty. I have agreed with the same but I dont understand how within just 7 months a crack can be developed. It just shows poor quality of material used by Dell. I have complained but they repeatedly disagreed to accept their mistake.

I have purchase a laptop of DELL and also have paid for an optical mouse but have not got it yet. I complained to my retailer and he suggested me to send a complain e-mail to DELL and give me an e-mail id. I send them an e-mail. But they have not done anything yet now. I also forwarded the same mails to that retailer also but as he can read my messages sent to him, he is not at least reply me. So please do the needful as u can. I am coping and pasting the mails which i sent and received, it is as below:

Re: MWD (KMM9082444I23241L0KM)
...
From:
India_Care_CON <[protected]@dell.com>
...
Add to Contacts
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Cc: dell.croma.[protected]@gmail.com; [protected]@dell.com
Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience but you will have to contact the retailer for further assistance

Warm regards,
SS
Dell India Customer Care




Original Message Follows:[protected]----

Dear sir,

Thank u for your kind reply. But They have included Optical Mouse & in Quotation and i also have paid the same money as per my quotation, & i have purchased it. So please check it once again & if possible please talk with dealer about this issue. I already mentioned quotation number.

Thanks



From: India_Care_CON <[protected]@dell.com>
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Sent: Wed, 16 December, 2009 10:41:16 AM
Subject: Re: MWD (KMM9069727I23241L0KM)

Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience and as per the order details the mouse was never included in the order hence request to please contact the dealer for further assistance

Warm regards,
SS
Dell India Customer Care



Original Message Follows:
[protected]----
Missing, Wrong, Damage or Lost request detail:
Country/Region: India
Segment: dhs
FirstName: Jayeshbhai
LastName: Patel
Email Address: khushbu.[protected]@yahoo.com
Phone: [protected]
STG/Order Number: 0443481
Brief Explanation: Dear Sir/Ma’am,

I, Mr. Jayeshbhai Patel have purchased a laptop from your company i.e. DELL™ Ispiron 1545 Laptop (S541004IN8). I also have ordered an OPTICAL MOUSE of DELL but I had not get it yet from your company as I have informed to Dell, Banglore and also to my dealer Tapan Mehta & [censored]al Shah, c/o.. DELL SIS CROMA, Himalaya Mall, Ahmadabad. There isn’t any response from CROMA, Ahmadabad or DELL, Banglore though I informed both. They offered me to give a McAfee Security Centre for 1.5years in place of MOUSE, I refused it and ask them for mouse but they do neither have sent it to me yet nor informed me anything. I already have paid for it. Please do the needful. The required details are as below:

Invoice No.: 00349698
Invoice date: 12/11/2009 Due Date: 23/11/2009
Billing Address: Darwaja ni khadki, Infront: Swaminarayan Temple, Uvarsad, Gandhinagar, Gujarat.-382422.
Shipping Address: ---As Above---
Cust PO:[protected]
Order No.: 0443481
Payment: By Cash 850/- + Cash (D.D.) 39675/-
Quotation No.: IRSO3000886
Sales Person: Bhat Vishwas
Import Dept. SI. No.. Of Pradeep Cargo Services Pvt. Ltd., Chennai (Bill For Home Consumption): 862086

I expect a lot from you, Please do the needful as I don’t want any other choice in spite of an OPTICAL MOUSE.
Please do reply as soon as possible on this same e-mail address.
Or also on my contact No.[protected].

Thanks,
Jayesh Patel
This request was submitted from Dell's Support site on[protected]:43:29




Please do the needful.
Thanks

I have purchased a new dell inspiron 1545 laptop in october last week.
Configuration is as follow:-
3Gb Ram
320Gb Hdd
Intel Cor2Duo Processor 2.2 Ghz

Problem:-
I m not getting sound from my laptop speaker, not even from my headphone. I asked the distributor then he told that dell doesn't offer software warranty.
As i didn't get any drivers CD, i m unable to configure my laptop. Online dell driver download link also doesn't work most of the time.
I m suffering from this problem since i bought this laptop.

Another problem is:-

Whenever i attach laptop charger with this laptop, my screen automatically dims, and when i remove charger it automatically start brightening.
i have seen lot of laptops in which whenever we connects power cable it automatically starts brightening which is totally vice versa with my condition.

i think i got defective piece, i want dell persons to replace my laptop or repair this problem along with my sound problem.
Sound problem is very critical problem as i generally need sound for various kind of presentations.

it want them to do it as soon as possible.

I HAVE A DELL INSPIRON LAPTOP SERVIVE TAG NO.76DV2BS I HAD ASKED FOR REPLACEMENT JUST 2 MONTHS AFTER I PURCHASED THE LAPTOP
I AM FACING PROBLEMS WITH THE LAPTOP FROM BEGINNING
MOST OF THE PARTS HAVE BEEN REPLACED OR IS NOT FUNCTIONING PROPERLY AND THE OS CRASHES EVERY MONTH
I AM UNABLE TO USE THE LAPTOP.THERE IS HUGE DATA LOSS TO OUR COMPANY THRICE IN 10 MONTHS.I CANNOT RELY ON THIS LAPTOP FOR MY BUSINESS USE NOW HENCE IT IS OF NO USE FOR ME.
I WANT A REPLACEMENT OF THIS LAPTOP(NO COMPROMISE) AS IT IS FAULTY AT
YOUR EARLIEST
I AM REALLY UPSET BUYING THIS LAPTOP!!!
DELL OFFICIALS ARE NOT REPLACING THE LAPTOP
IN 10 MONTHS PARTS WORTH RS.20000 OR HIGHER HAS BEEN REPLACED AND I HARDLY GOT ANY TIME TO USE THE LAPTOS BECAUSE IT WAS FAULTY MOST OF THE TIME
NOW THE WARRANTY WILL EXPIRE IN TWO MONTHS THEN WHO WILL PAY FOR PARTS
THIS LAPTOP HAS BEEN CONTINIOUSLY GIVING PROBLEMS
THERE HAS BEEN HUGE BUSINESS LOSS DUE TO HARDWARE FAILURE

I placed order for Dell batteries around 4 weeks ago. I paid full money. While placing order, they mentioned that batteries are out of stock & will be delivered in 2 or 3 weeks. But it is almost 6 weeks since I placed order, they haven't delivered those batteries yet. Interestingly, they still give standard response "Batteries are out of stock, when we will get, we will delivered them to you". But, they can't provide specific dates. It may take 1 month, may take 1 quarter or may even take 1 year if I am very unlucky!

This is a another typical case of post sale service which is pathetic in our country, India!

My name is Rahul bedi, was working with Dell Mohali from 5th Sep 2005 Employee ID- 864990 till November 22nd 2006 .After i was finished with my exit interview and got my releaving certificate i tried a several times to get in touch with the payroll department for my provident fund which till date i have neither recieved nor any steps are taken from the payroll department.Its more than 3 years now and i have no idea what to do.The worlds most admired company with over million people working worldwide cant handle an employe Provident Fund.I have now left with no option but to go legal and solve it personally.This is my last attemp towards getting my provident fund settled out of court.

Thank You.

Rahul Bedi
1071,sector 11 panchkula,haryana,india
mobile- [protected].

Dear Sir/Madam,

I made a purchase of Dell studio 14 laptop in month of Sept from Croma center.But my order was not devlivered on the time so i inquire and found out that some heating issue of studio laptop delay my order so i made a request to cancel my order. So to reatain the customer they offer me a compesation gift[laptop carry bag] for delay and promised me that laptop will be devilver on time...and they upgrade my order to studio 15 on same price...but letter i found that they had made some changes in configuration to compensate the price.

Even i called them many time for compensation Gift but no positive outcome from there executive.

Below are deatils related to my purchase:

Cart NO :IN[protected]Studio 14 laptop
Compsensation Gift no:7240138 [executive name- Kavitha]
Quotation Number:IRSO 2885278 [upgrade order quote]

Regards
sanjeev singh
[protected]

battery is unable to charge, and some software problems.

Dell India team which handles sales will promise anything, but the moment payment is done, they just dont care. This looks systemic as I went 3 ladders up the chain, with everybody promising, but finally no result.

It looks like dell India is pretty bad and I recommend you to stay away from ordering dell laptops over phone(/internet), esp from the below mentioned people.

Details
[protected]
I wanted a laptop urgently and asked the dell people over their 1800 number (Mr Kartik Pathak). I was promised that it will be shipped in 2 days, else worst case in 4 days (with sunday in between)

* I booked and paid in full for the laptop on 12/11/2009
* On 12th, Mr Kartik told me that he will the shipment done by 14th, else on 17th.
* On 13th, Mr Kartik told me that "sir, you will get your laptop tomorrow, ie 14th"
* On 19 or 20 th , Mr Harinder (who is supposed to be the floor manager) said that he will look into it and expedite the shipment. He said "believe me, when I expedite, things will be different, it doesn't take weeks, it will be 2-3 days"
* On 23rd evening, Mr Kartik called me and told me that they have expedited the shipment and it will be there in maximum 3 days. (23, 24, 25. 3 days are over)

It has been more than 2 weeks from my payment, but I have not got the laptop.

Also, after the payment was done, I hardly got any responses from these people (I had to struggle to get connected to these people. They hardly respond to any mails and ofcourse, never commit anything in writing)

I purchased a DELL Studio 15 laptop on 24 October. I received a dell studio laptop which was not of the configuration that i paid for. when i raised a complaint regarding this on November 2 they told me ill be getting my laptop back by Nov 17th latest or refund of the money by same date and in the mean time I can re-order my laptop again so that I can receive the same before Nov 17.
Till November 24 no one from dell has collected the laptop. I have been in constant touch with Ms Pinto Renilda(sales person) and her manager Pooja Jain.

On November 24 I blasted Saurabh (Filling in for Pooja Jain in her absence from office) for the dealy that was being caused and asked him to pay me compensation for the mistake done by Dell.
Even after telling them that i had some urgent work to be done on the laptop by December 15th, my problems didnt mean anything for them.
Now on Nov 26 a person has collected the laptop from my place and they tell me that a new one will be delivered by 5th December.

Now i have taken a personal loan from Axis bank to buy this laptop and who will pay the interest for these 7 weeks of delay caused by Dell.
Secondly ill have to finish my work in ten days to meet my deadline on Dec 15. the work i had planned for 6 weeks has to be done in ten days. how can this be possible? when asked for the compensation of 5000 bucks for the stress, mental agony, harassment and the physical pain that ill have to take now to finish my job in ten days, they say they wont be doing that.

whats the point in advertising and spending so much to build brand when the service provided fro DELL is so very pathetically hapless?
Any one facing the same problem; please guide me on how to proceed with the tribunal.

The customer care service on[protected] is pathetic.
They [censored]in dont know how to talk to their customers.
I have never seen such on customer care.
DELL should really do something about it.
All what DELLs customer care does is transfer calls from one department to another saying "may i transfer ur calls to the technical department?" and before i would answer to them m already on hold...WAT D [censored] den y do u ask MAY i transfer?....!!!

Hi!
I believe for any enterprise, its very important not only to provide best services when they are their customers but also when they terminate the relation. Anyhow, uptil now everything was fine. But everything started going bad once I cancelled one order due to delay inndelivery. Issue were-
1. They were not able to deliver on time as promised
2. They were not compensating for delay.

I place the cancellation request 1and half month back and they promiced me to refunding my money within 10 days. But still I don't know the status. Whenever i call to customer care the just keep on forwarding call from one person to other, making me wait for hours and more. The huge amount of money is lying with them that I've taken from others to pay to credit cards. But all my reuest, mail, calls are falling into deaf years. I don't know what to do for this when nobody is talking to me or providing me any information. Is there someone to help?

And ofcourse, Never buy anything from Dell. They are big liers, not keeping up with their words and promises. Evryone in customer care is like the same. All of them sucks in handling after sells issue.