Dell India Complaints & Reviews

I have purchase a laptop of DELL and also have paid for an optical mouse but have not got it yet. I complained to my retailer and he suggested me to send a complain e-mail to DELL and give me an e-mail id. I send them an e-mail. But they have not done anything yet now. I also forwarded the same mails to that retailer also but as he can read my messages sent to him, he is not at least reply me. So please do the needful as u can. I am coping...

I have purchased a new dell inspiron 1545 laptop in october last week.
Configuration is as follow:-
3Gb Ram
320Gb Hdd
Intel Cor2Duo Processor 2.2 Ghz

Problem:-
I m not getting sound from my laptop speaker, not even from my headphone. I asked the distributor then he told that dell doesn't offer software warranty.
As i didn't get any drivers CD, i m unable to configure my laptop....

I HAVE A DELL INSPIRON LAPTOP SERVIVE TAG NO.76DV2BS I HAD ASKED FOR REPLACEMENT JUST 2 MONTHS AFTER I PURCHASED THE LAPTOP
I AM FACING PROBLEMS WITH THE LAPTOP FROM BEGINNING
MOST OF THE PARTS HAVE BEEN REPLACED OR IS NOT FUNCTIONING PROPERLY AND THE OS CRASHES EVERY MONTH
I AM UNABLE TO USE THE LAPTOP.THERE IS HUGE DATA LOSS TO OUR COMPANY THRICE IN 10 MONTHS.I CANNOT RELY ON THIS LAPTOP FOR MY BUSINESS USE NOW HENCE...

I placed order for Dell batteries around 4 weeks ago. I paid full money. While placing order, they mentioned that batteries are out of stock & will be delivered in 2 or 3 weeks. But it is almost 6 weeks since I placed order, they haven't delivered those batteries yet. Interestingly, they still give standard response "Batteries are out of stock, when we will get, we will delivered them to you". But, they can't provide...

My name is Rahul bedi, was working with Dell Mohali from 5th Sep 2005 Employee ID- 864990 till November 22nd 2006 .After i was finished with my exit interview and got my releaving certificate i tried a several times to get in touch with the payroll department for my provident fund which till date i have neither recieved nor any steps are taken from the payroll department.Its more than 3 years now and i have no idea what to do.The worlds most...

Dear Sir/Madam,

I made a purchase of Dell studio 14 laptop in month of Sept from Croma center.But my order was not devlivered on the time so i inquire and found out that some heating issue of studio laptop delay my order so i made a request to cancel my order. So to reatain the customer they offer me a compesation gift[laptop carry bag] for delay and promised me that laptop will be devilver on time...and they upgrade my order...

battery is unable to charge, and some software problems....

Dell India team which handles sales will promise anything, but the moment payment is done, they just dont care. This looks systemic as I went 3 ladders up the chain, with everybody promising, but finally no result.

It looks like dell India is pretty bad and I recommend you to stay away from ordering dell laptops over phone(/internet), esp from the below mentioned people.

Details
[protected]
I wanted...

I purchased a DELL Studio 15 laptop on 24 October. I received a dell studio laptop which was not of the configuration that i paid for. when i raised a complaint regarding this on November 2 they told me ill be getting my laptop back by Nov 17th latest or refund of the money by same date and in the mean time I can re-order my laptop again so that I can receive the same before Nov 17.
Till November 24 no one from dell has collected...

The customer care service on[protected] is pathetic.
They [censored]in dont know how to talk to their customers.
I have never seen such on customer care.
DELL should really do something about it.
All what DELLs customer care does is transfer calls from one department to another saying "may i transfer ur calls to the technical department?" and before i would answer to them m already on hold...WAT D [censored]...

Hi!
I believe for any enterprise, its very important not only to provide best services when they are their customers but also when they terminate the relation. Anyhow, uptil now everything was fine. But everything started going bad once I cancelled one order due to delay inndelivery. Issue were-
1. They were not able to deliver on time as promised
2. They were not compensating for delay.

I place the...

I have purchased a Dell Inspiron 1545. It is having a problem that its power light has stopped working since last few days, due to which I am facing my problem as if I cannot know when it is in Sleep Mode or Hibernate etc.
One more thing I and my friend have ordered laptops together same model, same configuration and both are having the same problem.

One important thing that while giving the purchase order we were assisted...

My PC does not boot. An engine sound comes when we press the power button. This sound does not subside down. There are no lights on the keyboard.

Called up your tech support who asked me to open the PC. We are not capable of doing this. With a 3 year "on-site" warranty support, we expected that they shall send a service engineer to sort out this problem.

But they refuse saying that they shall send a...

Hi,
This is Akhil Bansal here from Kolkata. I am highly disappointed with the kind of response i have received from Dell post sales customer service. I had purchased a Dell Inspiron desktop in March'2009. By around mid May'2009 the desktop began giving me a problem of not starting up. The Dell logo would appear, but the screen would go blank after that. After a minute or two it would show - " DISKETTE DRIVE 0 FAILURE...

I placed my order of laptop on 21st of october.. 2009 in dell company. According to their company commitment they deliver their product within 7-10 days of order placed. But its been more then 21 days. i have not received my laptop yet. And no one is there to listen my complaint in dell. Even my dell sale representative is not taking my call & their sales manager is not responding....

To whomsover it may concern,

This is further to my previous mail (see trailing below) and the endless phone calls that I have made to Dell in the past couple of days. I had made a purchase of studio 15 Laptop on 30th Nov'09 and the order number is 0436490. While I was assured that the laptop would be delivered withing 7 working days, as per latest update from your customer suppoert - it is 'STILL UNDER MANUFACTURING'!!br...

I have purchased a laptop Dell Inspiron 1545 from a sub-dealer Jain Computer M-13 Mezz. Floor Mansarover Bus Stand Chhindwara M.P. I ordered the laptop with Operating system (i.e. Genuine Windows Vista) but I didnot received the Genuine version of the Vista. Sub-Dealer has purchased the laptop from the main Dell dealer without OS & drivers. He charged me for the OS & driver , he give me os without Product key when I ask him about...

Dear sir,

I purchased a DELL studio 15 laptop from DCC(pune) on 23 of September 2009 . They had given 4 reebok voucher coopens.
I made dd of RS. 100 for each coopen and send to Innovative Incentive & Events Pvt. Ltd., Chandigarh.

But till I havent got any message aboout offer or havent recieved any mail or call regarding the offer.


Please consider this. I will provide all required...

Sir/ Madam

As mentioned, I had purchased this laptop on 3rd Oct 09, and as per Dell website the waranty starts from 29th Sep 09 [ Service Tag no. 2MZP3BS]. Also during my interaction with Dell call centre, I understand that there was a complaint registered on 7th Sep 09 for faulty DVD writer.

This comes as a surprise to me and I shall humbly request Kay Kay Overseas Corporation (Sol 365)/ Croma, Mulund / Dell...

I am Madhu kumari studying in SRM UNIVERSITY, CHENNAI. I had purchase my laptop in December 2008. From that time onwards there is in my laptop graphics and sound problem till now. I have allready complaint to customer care but they didi not take any action.....please take care of my laptop.......