Dell India Complaints & Reviews

Hi,

I purchased Dell Studio 14 laptop on Monday 18th Jan 2010 and received the same on Thursday 21st Jan 2010 as it was a working day I checked the laptop after coming from work. Within use of the same for 20 min I started receiving fatal error and system was not booting.

Next day in morning I reported the same to Dell Customer Service and after all there diagnosis (which took about 2 hrs) it was finally concluded that the Hard Disk is not functioning properly, a ticket was raised and on Monday an engineer visited my place for replacing the same.

Even after replacing the Hard disk the engineer was not able to install OS and after his diagnosis (that took whole day) he concluded there are multiple problems in the system (that was a big shock for me as I believed in the quality Dell has) motherboard, RAM, OS DVD and in that also he was not confirm what was the exact problem as he said the problem could be in power supply(so even after replacing the parts he was not sure the unit will work properly).

After speaking to Customer Service a ticket has been raised with for replacing the whole unit but the duration for same as said by the executive is 25-30 days. This is very unprofessional from Dell because they should accept the grievous lack of quality in the product and replace the same urgently.

I have taken this laptop out of some purpose, I am into freelancing, and because of the aforesaid issues good time have already gone in vain and further delay in receiving a good QUALITY unit that is functioning properly would add up to the monetary loss.

When I made the payment I received the laptop within 3 working days but even after sending alot of emails there is no reply from Dell.

I had purchased one Laptop model no. Inspiron 5400 from Dell India Pvt. Ltd.- though online on 18th May'2007. During this purchase I had also taken two years extended warranty for this.

Since last 15-20 days, I am having problem that 3-4 keys (like C,D,E,3) are not getting typed and when it is typing, it is typing 20-30 times at once. I had called many times the Dell toll free number. First they tried to rectify by advising me to do certain things over phoneand it was rectified. Next day the problem reoccurred. I called again and they told me that it is software problem and I need to reload my Operating System (Windoxs XP). When I reloaded the OS Windows XP, the problem continued. Than I called them and they told me to open the key board and re fix it. After doing this it started typing normally and I though the problem was in Keyboad hardware and it was loose. But next the problem started again.

I again called yesterday and now they are saying it is software problem and I need to reload the Operating System again. This is creating lot of problem as it takes lot of time to reload OS and to load all drivers. I had already reloaded the Operation System and it has not given any solution. They are simply trying not to take responsibility and repair/replace the keyboard, which they should do under warranty.

My Service Tag no. is G59WP1S, ID is 1136751 and Customer Code no. is 209446.

I will be obliged if you can take some action against them as I had paid lot of money not only for hardware but also for extended warranty.

Thanks & regards,

Siddhartha Poddar
+91 [protected]

Hello Sir/madam,

I have given an order for dell laptop in dec 22 2009, I had send the DD and the order was placed on 29 dec 2009. Due to some reasons, I had to change the delivery address. I had contacted the sales representative and discussed with him about this issue. He assured me that every thing will be fine. He said the delivery of the laptop will be in hold till I give my new address, I tried to call him 2 days later but he was not responding for one long week. I was worried and went to the DELL office, the sales rep was not available so one of his colleague came and assured me that I ll get the laptop in my new address. In the mean while, BLUE DART people went to my old address with the laptop. As it was not accepted, it has been been kept in the hold position. I am trying to contact the dell people, but they are not giving proper responses. They said that the updated invoice with new adress has been sent to blue dart , but blue dart are saying they had received nothing till now.
The laptop has been in hold position from the last 15 days. The sales representatives are simply cheating me by saying stories that I ll get it by today or tomorrow from the last 1 week. I want to know the status of my order, what happened actually and why was the delay???

After taking the money also..why they are creating such problems for customers.. It looks very cheap

What shud I do now??
Please help me..

I HAVE PURCHASED A DELL INSPIRON 1545 LAPTOP WITH A 4GB RAM AND 250 GB HARDISK OVER EBAY (ONLINE SHOPPING SITE) FOR ABOUT Rs. 38,000/-, BUT AFTER A MONTH THE DVD DRIVE STOPPED WORKING AND THEN THE WEBCAM, I CONATCED THE DELL CUSTOMER CARE FOR THE REPLACEMENT AND THEY NOW SAY THAT THE LAPTOP IS REGISTERED IN AMERICA (US) SO I HAVE TO GO THERE FOR A REPLACEMENT. OR I HAVE TO TRANSFER THE SAME TO INDIAN AND PURCHASE A NEW WARRANTY FOR Rs. 8000/- WHICH IS REALLY RUTHLESS AS I HAVE PURCHASED A LAPTOP WITH 1 YEAR WARRANTY AND STILL I HAVE 5 MONTHS LEFT FOR THE EXPIRY OF THE SAME.
I HAVE RAISED COMPLAINT FIVE TO SIX TIMES IN DELL IN THA PAST 2 MONTHS AND NO REPLY CAME IN. KINDLY HELP ME WITH IT.

I purchased a DELL Vostro 1015 as per following details:

Service Tag : 8NCTWK1
Express Service Code: [protected]
Date of Purchase : 17/12/2009
Merchant Name : COMPUTER HEART ( PHONE NO:[protected] , [protected], [protected]
Place of Purchase : Guwahati Assam
Amount paid : Rs 31,750/-

I do have the original Invoice/ Receipt. However, I purchased the
Laptop by paying cash of rs mentioned above.


Sir I want to inform you that the driver cd is not included in the laptop and for colour they charge extra rs 300 and for the carry bag i had to pay an amount of rs 300. This is injustice to me. I hereby requested the Dell authority to take necessary action againse COMPUTER HEART ( ADDRESS : ULUBARI GUWAHATI ASSAM INDIA )


Thanks, "
Read comments

I purchase a laptop 6 months before. my laptop processing speed is very very low even 3GB RAM.my hard disc is 320GB am using only 50GB.In my laptop keypad one of the key is not working properly.am going to the retailer this issue is not covered this warrenty. you pay rs.6500 this type of issue is covered.what am telling is at the time of purchase they said that one year full warranty.But now they said this type of answers.

Thanks&Regards,

P.Kulangiyappan,M.SC.,MBA.,
Senior Sales Manager,
Reliance Life Insurance,
Chidambaram.
Mob:+91-[protected]

hi ,
I have booked for a Dell laptop on 9th January 2010.When i booked the laptop they made fake promises so as to give me the colours which we want and now they couldnot provide me the colour which i want and for which they send a quote and they force me to buy a new colour which i dont want and now after all process they say my order will get delayed and canot sent it on time . what is this, is this a a MNC or a retail shop.

krishna

I have placed an online order for the Dell STUDIO14 laptop on 21st of September 2009 and paid the money (Rs 47358/-) on the same date. I have also got the order confirmation e-mail on the same date. After few days I have been called by the Dell employee saying that the production of that laptop has been stopped and they can not provide me that laptop. So I have canceled my order because I didn't have any other option. After canceling the order I have claimed for the refund and I have been told that I will get the refund within 10-12 days. But got the my money back after more than 3 months that is on 25th of the December 2009 without any interest. I have wasted lot of my money in calling them and asking them about the refund. During those 3 months I also have faced mental harassment, tension and also have wasted lot of my important time. I still have the receipts and proofs for the money that I have paid.
So now I want the interest and also excess money for the problems (mental harassment, tension, wastage of time) that I have faced during those 3 months and also for the money that I have wasted in calling them.

Hi,
I have ordered new adapter for my Dell laptop on 18/dec/09 and paid the full amount
(1800/-)on same day, as per the customer care executive I supposed to get it in 3 working days, however today is 6/jan/10, I have not receives it yet. When I call the same representative and asking for my shipment details (docket number, courier vendor name) she said I don’t have that details.
I am facing lot of problems as my laptop is not working. Please look into this issue.
Dell executive details are given below

Manisha Verma Tandon
Sales & Relationship Manager
Dell India Sales (SNP/ Services)
Dell India Pvt. Ltd.
Sector Rd, Sec 43,
Gurgaon- 122002

Email id: [protected]@dell.com
Tel #[protected]
Direct #[protected]
Extn # 840-6775
Mobile # 91-[protected]

Thanks in advance.

Dell India.

1. Promised delivery in 7 days.
2. Took Money.
3. Stop taking calls and replying to emails.
4. No delivery even after 1 Month. No refund.
5. No response to emails - Customer service takes call, assures service, transfers calls to each other.
6. Outright lying -- i was told once the product is delivered. On another occasion, i was told it on its way, but they are not able to provide a tracking number or way bill number.

People involved:

Main culprit - Rajiv Verma ...His bosses: Clint, Pradeep Ravi.

<[protected]@dell.com>, <[protected]@dell.com>, <[protected]@dell.com>

I pleaded, i begged, i asked for mercy -- these people are horrible, disgusting, liars, cheats and frauds who are there for the numbers without any consideration for the company or its customers. You are suckers.

--

I purchased One No Laptop bering serial no JHT50K1,REF NO 08225,MODEL NO PP41L,INSPIRON 1545 and express service code [protected] from MAF HYPERMARKET LLC SHARJAHA BRANCH UNDER TRANSATION NO[protected] under International Warranty.

Wireless Internet Card is not working and I am not abel to access Internet from wireless access point.

i am from vizianagaram,andhra pradesh..i study in dehradun..my laptop is broken at the hinge as it fell down on the ground..laptop is working normally and there is no internal damage.only the external finish is broken and i want to change it ....what is the procedure to be followed and the exact cost..im leaving for dehradun on 15 ..so can i get back my laptop before that ? i want a reply soon.

Hi i have applied for EPF in my company DELL International services its been four months now and there is no update on it i have been calling them but i don't get any reply from them as the no one answer ,I sent mails to dellI have sent more than 50 mails to dell i get no reply from them as well I dont know what to do now .i am so fed up with the system.Its a disgrace to have such a big name braging about ethisc and no work in done from there end.

Hi Team,

I am Amol Ghadigaonkar a Tata employee. I booked Dell laptop from Dell Store at Croma Mulund(Mumbai, Maharashtra) on 01/01/2010.
At the time of inquiery sales person of dell told me about the paisaback offer and he told that i will get min 3% and max about the laptop cost discount. But when i took the laptop he was not having the coupan and he will get it on 2nd. i went the shop two times but it was not available. Now he is telling me that the offer was valid till stock last which was not communicated to me. If this happens i will be in loss of min 1200 and max 40000 which should not happen.

If Tata employee will have a bad experience how can he will advertise croma offers.
Please look into this.

http://www.paisaback.com/scratchcard/cro110902.pdf is also not available.

Contact No. [protected]

Game: Need for Speed Shift - (an electronic arts game application).

Problem: Enter Key not working during game

Description: After installing this game on my Alienware m15x, i doubleclicked the shift.exe (application) and then the game preview video runs and after the language selection
screen appears where i need to select the regional language.Here i am able to cycle to different languages by hitting LEFT and RIGHT arrow keys and finally when i hit ENTER button in my laptop keyboard to enter a particular language it is not responding.

Steps taken to solve

1. I have tried hitting all buttons on my laptop but the game will continue only when ENTER button is clicked which i was failure for me even though after repeated tries.
2. I switched on the Numpad (fn+numlck) and restarted the game and again there was no luck and the enter key was still not functional.
3. Called up Dell customer care and they made me hold the call for 1 hour and i spoke to different technicians but no one were able to figure out the solutions.
The technicians (deepak and rajan) to whom i lastly spoke with told me that this is not an issue with Alienware and only Game vendor could solve this on his end. But my question is when other people are able to play the same game on m17x and Alienware desktops then why this is happening only m15x laptops. you can see lots of need for speed game videos played on m15x on youtube.com. This issue happens on all electronic arts Games.

Please see this forum link where people have discussed on the same issue and no one yet has got an reply from dell or Alienware.
http://forum.notebookreview.com/showthread.php?t=436150.

Dell customer care has not given good service yet where as the game is played perfectly in other alienware laptop models.

Regards
Matheen

Add me to the list of Dell 1526 Laptop owners whose motherboard died 3 months after the warranty expired. And it was a gift to my neice which makes it all the more painful. From what I've read the battery MAY be the problem, but I am beginning to believe that the battery in these laptops is a poor design and is overheating and damaging (destroying) the motherboard. I would love to see Dell step up and take responsibility for the repairs but I doubt they will. I've read page after page of complaints about this model but to be fair I'm not sure if the performance record of this model is better or worse than any other model. As it stands now - I've just ordered a Dell 1550 for my wife but had I know about the problems the 1526 was having, I would have ordered an HP or Toshiba instead. I doubt it will be worth replacing the battery and/or the motherboard in this unit - you can get a new laptop for just a little more than the cost of the repairs you will need to make on the 1526.

I ordered a Dell Laptop Charger(Adapter) (part no CM 899) on November 4th this year. There i was told on phone by someone called Kartik Pathak that my payment has been confirmed( i made it through the SBI internet gateway successfully) and i will receive it by 10 days. He did not send any reference no. or any quotation or order no. He just sent a mail. After 10 days i called him as the charger had still not arrived. But i was told to wait for a return call that never came. i again called several times( not less than 6 times) to same person as he only gave me his personal no.([protected]) but i got the same response every time.
Now 50 days have passed and i have still not received the same.The following is the details of my payment-

Inter Bank Transfer




INB Reference Number IR01870145

Debit Transaction Status Completed Successfully

Debit Account Details

Account No. Account Type Branch Amount Commission Amount Transaction Type Credit Reference No

[protected] Savings Account EKTA NAGAR BAREILLY INR1,800.00 INR5.00 NEFT

SBINH[protected]

Credit Account Details
Account No. Bank Branch Transfer Type Amount

[protected] CITIBANK N.A Bangalore NEFT 1,800.00

I will also forward you some emails with Dell

Kindly help me

I purchased a brand new Dell Laptop and within 15 days its colour started fading from the edges, even there are some black spots formed on the top cover. I wanted to complain but i did not get get time to do so. However in another few months I noticed that the LCD frame has developed a crack.

To me this was very annoying as I have been using my Laptop very delicately. I have written a complaint to Dell but they say that physical damages are not covered under warranty. I have agreed with the same but I dont understand how within just 7 months a crack can be developed. It just shows poor quality of material used by Dell. I have complained but they repeatedly disagreed to accept their mistake.

I have purchase a laptop of DELL and also have paid for an optical mouse but have not got it yet. I complained to my retailer and he suggested me to send a complain e-mail to DELL and give me an e-mail id. I send them an e-mail. But they have not done anything yet now. I also forwarded the same mails to that retailer also but as he can read my messages sent to him, he is not at least reply me. So please do the needful as u can. I am coping and pasting the mails which i sent and received, it is as below:

Re: MWD (KMM9082444I23241L0KM)
...
From:
India_Care_CON <[protected]@dell.com>
...
Add to Contacts
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Cc: dell.croma.[protected]@gmail.com; [protected]@dell.com
Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience but you will have to contact the retailer for further assistance

Warm regards,
SS
Dell India Customer Care




Original Message Follows:[protected]----

Dear sir,

Thank u for your kind reply. But They have included Optical Mouse & in Quotation and i also have paid the same money as per my quotation, & i have purchased it. So please check it once again & if possible please talk with dealer about this issue. I already mentioned quotation number.

Thanks



From: India_Care_CON <[protected]@dell.com>
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Sent: Wed, 16 December, 2009 10:41:16 AM
Subject: Re: MWD (KMM9069727I23241L0KM)

Dear Jayeshbhai Patel,

Thank you for contacting Dell Customer Care

We apologize for the inconvenience and as per the order details the mouse was never included in the order hence request to please contact the dealer for further assistance

Warm regards,
SS
Dell India Customer Care



Original Message Follows:
[protected]----
Missing, Wrong, Damage or Lost request detail:
Country/Region: India
Segment: dhs
FirstName: Jayeshbhai
LastName: Patel
Email Address: khushbu.[protected]@yahoo.com
Phone: [protected]
STG/Order Number: 0443481
Brief Explanation: Dear Sir/Ma’am,

I, Mr. Jayeshbhai Patel have purchased a laptop from your company i.e. DELL™ Ispiron 1545 Laptop (S541004IN8). I also have ordered an OPTICAL MOUSE of DELL but I had not get it yet from your company as I have informed to Dell, Banglore and also to my dealer Tapan Mehta & [censored]al Shah, c/o.. DELL SIS CROMA, Himalaya Mall, Ahmadabad. There isn’t any response from CROMA, Ahmadabad or DELL, Banglore though I informed both. They offered me to give a McAfee Security Centre for 1.5years in place of MOUSE, I refused it and ask them for mouse but they do neither have sent it to me yet nor informed me anything. I already have paid for it. Please do the needful. The required details are as below:

Invoice No.: 00349698
Invoice date: 12/11/2009 Due Date: 23/11/2009
Billing Address: Darwaja ni khadki, Infront: Swaminarayan Temple, Uvarsad, Gandhinagar, Gujarat.-382422.
Shipping Address: ---As Above---
Cust PO:[protected]
Order No.: 0443481
Payment: By Cash 850/- + Cash (D.D.) 39675/-
Quotation No.: IRSO3000886
Sales Person: Bhat Vishwas
Import Dept. SI. No.. Of Pradeep Cargo Services Pvt. Ltd., Chennai (Bill For Home Consumption): 862086

I expect a lot from you, Please do the needful as I don’t want any other choice in spite of an OPTICAL MOUSE.
Please do reply as soon as possible on this same e-mail address.
Or also on my contact No.[protected].

Thanks,
Jayesh Patel
This request was submitted from Dell's Support site on[protected]:43:29




Please do the needful.
Thanks

I have purchased a new dell inspiron 1545 laptop in october last week.
Configuration is as follow:-
3Gb Ram
320Gb Hdd
Intel Cor2Duo Processor 2.2 Ghz

Problem:-
I m not getting sound from my laptop speaker, not even from my headphone. I asked the distributor then he told that dell doesn't offer software warranty.
As i didn't get any drivers CD, i m unable to configure my laptop. Online dell driver download link also doesn't work most of the time.
I m suffering from this problem since i bought this laptop.

Another problem is:-

Whenever i attach laptop charger with this laptop, my screen automatically dims, and when i remove charger it automatically start brightening.
i have seen lot of laptops in which whenever we connects power cable it automatically starts brightening which is totally vice versa with my condition.

i think i got defective piece, i want dell persons to replace my laptop or repair this problem along with my sound problem.
Sound problem is very critical problem as i generally need sound for various kind of presentations.

it want them to do it as soon as possible.