Dell - Laptop — Cheating

Dell Computers — Blue Screen Error

I had purchased dell computer studio 15, few months back. within one month, I started receiving blue creen error, some times their in build softeare dell media player starts automaticaaly.

I lodge a complaint to Dell customer service, they asked to run the diuagnostic program, it passed. So they declared that the all hardware is ok and there is problem with soft ware, they suggested to reinstalled all the softeare, they suggested to change my anti virus program.

I did all, but the problems continued. I again contacted, they dvice me the same, But did the same again, but still problem contunies, Eventually I shouted at them and eventually they replaced my mother board.

After one month problem once again statred, they repeated the same solution, i followed, but the problem contunied (Blue Scree Error). I demended to replace my laptop, but they did not agree, I threatened to go legal and eventually they replaced my hard disc and ram,

Now with the repalcement of Mother board, hard disc and ram, practically computer got changed as compared to what they had supplied as these are the critical parts of any laptop.

Now within three week, again I encountered the same problem, I contacted them with the details, they repeated the same record, that the computer is fine, there seem to be some problem with operating system. i argured that if the problem is with the operating system, they are only responsible, as the same was a part of the product specification. They also made me run their disgnistic program, which passed, They cliamed that as it passed, computer is ok.

I argured that I doubt the authenticity of that inbuilt diagnostics program, as it is in house diagnostics program without any validation certificate and one can not sure (except dell people) that it is follproof.

Now my problem is continuing, they do not have any reply but the same old arguments as described above.

What legal action can be initiated against dell

Thanks

Paras Desai

Hello, I am Nitika from the Dell Social Media outreach team.
Please accept our apologies for any inconvenience faced.
As per your post It seems you are facing alot of issues with the DELL PC .

As per our conversation you are not available with the system so request you to be with the system so that we can diagnose the problem and fix it ASAP.

Please feel free to contact me directly by sending me a private message or by through a reply to this blog. I will also send an e-mail to our concerned team in order to expedite the process for you.

We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared, please use a private message.

Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder
www.dell.co.in/support
http://www.facebook.com/dellindia
http://twitter.com/dellcares

Hi am available

My service Tag is dddrwq1. I had the blue screen error right now. Just after half an hour i switched it on.

Thank God, Dell Team responded from [protected] and asked me to be here with a comment. And am waiting here for the last 25min hoping out of hope. The number is that of a machine but had the option for manual operation, but was of no use. Please give me an answer dear.

As per your post what I understand is getting BSOD.


Blue Screen of Death (BSOD)is the popularized name for what is technically called a STOP message or STOP error. It's the blue, full screen error that often displays after a serious system crash. and the computer almost always freezes and requires rebooting.
.
Microsoft windows detects the threats of the system & also shows the error which also shows the error


Whenever you start the pc you might get the window with BSOD error but due to system restart we can’t note down the error, in that case we need to
1. Shut down the pc & start the pc again & start tapping f8
2. Select the last option automatic restart
3. Disable the automatic restart
4. Start your system normally & check the BSOD error
5. You will get the error on left hand side which starts with 0x00000*******

I would really appreciate you if follow the provided steps and you will get the BSOD error so that we can diagnose the problem & proceed further to fix this issue ASAP.

Follow the instructions below to run hardware diagnostics
1. Press F12 on the dell logo while powering on the system.
2. Complete all the diagnostics and make a note of error codes if any



If in case you do face any challenges in the process, please feel free to contact me directly by sending me a private message or by through a reply to this blog.

We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared, please use a private message.

Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder
www.dell.co.in/support
http://www.facebook.com/dellindia
http://twitter.com/dellcares

please try to install teh below link

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-...⇄

I have tried this driver and can find no errors detected. Please advice on to the next step.

Yes the blue screen error strikes again.

As you sent me the attachment regarding the stop error code .
This might be an issue if the paging file is not setup properly on the computer, follow the steps below to setup the paging file:

1. Right click on Computer.

2. Click on Properties.

3. Click on Advanced System Settings.

4. Click on settings in Performance under Advanced Tab.

5. Click on Advanced Tab in Performance Options Window.

6. Click on Change.

7. Uncheck “automatically manage Paging File size for all drives”.

8. Select C:/drive.

9. Select “System Managed Size”.

10. Click Set.

11. Click OK.

12. Now restart the computer when it prompts for a restart.

If the issue still persists, then you may try Memory test, follow the steps below:

1. Click Start.

2. Type in Windows Memory Diagnostic in Start Search.

3. Click on Restart now and check for problems.

This will fix any memory related issues on the computer, make sure save all the files before you perform this test.

Hi Nikita,

I have completed the tests posted and can't find any memory related issues. But the cpu is showing about 50% usage with no custom programs running. What's up next...

As we took the remote access & we changed some internal settings
did disk cleanup
changed the selecive startup options, we also told you that system is perfectly working good.
As you said that you want to keep system under observation for today.
Please feel free to contact me directly by sending me a private message or by through a reply to this blog.

We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared, please use a private message.

Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder
www.dell.co.in/support
http://www.facebook.com/dellindia
http://twitter.com/dellcares

Thanks all. I am very much disappointed with final gesture by the staff. The staff finally came to the point that the system is just perfect. Mind you i have tested the system in all possible ways other than the troubleshooting methods and i can prove it. A simple example is a game configured to run in windows with min req Core2duo and 512Mb Ram is hanging in an i5 machine with 4Gb Ram. Is this system perfect. The same was working fine when i bought it new. I have no more explanations to make and no more clarifications.

Nitika,

Thank you so much for the support. Will contact and update you. Hope to have an end to this.

Hi Nitika,

The technician has replaced the harddisk, motherboard, ram and fan/heatsink parts. I thank you for helping me get this done.


Thanking you
JIthinsha

Hi Nitika,

Sorry if am a real burden. After changing the motherbord and other accessories, am still facing many issues such as my lap is very much over heating, Graphics card not working and very very poor performance. Even the rating has come down from 5.3 to 4.8. Also am not even able to see a HD movie, it gets hung. Having issues with keypad, that its generating sounds and hanging when a keep is kept pressed when gaming etc.

Can you please look into it and advice what i should do now.

Thanks and regards,

Hey Dell Team,

Its quite a disappointing fact that you people are replacing a fresh piece motherboard with a dead one as replacement. The system was thrown from a medium performance to very low performance by the technicians. Before i was able to watch a movie properly for 30 min in a stretch which is now reduced to 5 min. Remember i made my first posting here in November 6 and its almost 1 month. Before i had consulted Dell service centers twice and again 2 months. Finally my laptop is not working for the last three months of my 1 year warranty. I am not sure if this is happening to every body or just me. What am i supposed to do?

I can't wait anymore than this? Its very much disgusting and intolerable.

Dell — smps not working

My Dell Desktop service tag is 718DTS1 i can't register complaint through toll free.this SMPS not working

For changing Laptop cabinet

i want to changing my Laptop cabinet...model no.PP41L...plzz provide me a new cabinet

LAptop HDDand Battery problem, Complaint ID 1282036 of 8MAy2016

LAptop HDD not booting properly and Battery back up problem, Complaint ID 1282036 of 8MAy2016
is still unresolved
My Leptop Service tag No. is 8K95HZ1

Model No is - DELL 5521
Contact No [protected]