Dell India Complaints & Reviews

I purchase a dell Laptop XPS 15z and Dell Venue Pro mobile phone (combo offer) on 27th September 2011 from USA . Phone is not working at all from last year i have been struggling to get any technical support from dell in India . It took a month or two for any phone support regarding my dell phone, each time they refer me to visit their respective service center in Nehru place - New Delhi. As guided i visited service center they just simply discarded my phone without looking for any technical fault . they have their pet line " sorry sir we don't have any technical support for this phone , you should try for private repairing" and reference some of private shops all over city. After 10 -15 visit to their service centers they refer me to some DIGI COMP COMPLETE SOLUTION in Nehru place ( Private Solution ). At Digi-comp service center they checked my phone thoroughly and founded a part called DIGITIZER failure ( Responsible for showing content on screen ) . This part is available under 1000 rs. and they continuing tell me that this part is not available the only solution left with Replacement which cost me 10x times more than repair i.e 10800 Rs. This is a huge amount for a middle class man i know my phone is out of warranty right now , but i want to repair my phone not want a replacement . At last i have some hope from you to help me out with this matter and most important points to be noted phone is not outdated , it is still available in market . its strange answer by dell they dont have any reparing centers for these phone . JIVESH RELHAN Contact no. [protected] ADD : Sonipat - Haryana

this is sandeep,i had problem in my laps mouse side key since few days,i had bought it from computer bazar secundrabad. details: lap model no:2520 with warrenty of 2 years. so i am requesting that please consider my complaint. thank you...

HI,

My name is Gagandeep. And my contact number is [protected]. I'm totally fedup of Dell company because as per big name dell company has very very poor service. I don't remember how many times I made call at [protected] this number . My experience says that dell executive is not professionally trained to take call of customers even they don't know what is customer value.

45 days before I brought dell Wi-Fi keyboard mouse from sector 34 Chandigarh. The has some problem like slow detection, slow typing. sometimes it stuck off .whenever I made call to dell service centre . They said your complaint has been registered and your complaint number & request number is this .shortly you received a email . Reply on that email with invoice (bill). Our company will change your product within 2-3 working days .but that day never come............

I have purchase Dell Vostro 1440 laptop on 13/10/12, and now it comes under warranty (one year warranty ) but as per dell warranty expire on 30jul 2013.
I had talk to customer care of dell- they deny warranty and not able to take complain, and, according to D-60, spice Hotspot, vikashmarg Laxmi Nagar,
IT department close and able to take responsible for update purchasing date or increase warranty upto 13/10/13.


Model No. Vostro 1440
Service tag. 33ZQKT1
Express service. [protected]

Detail of Hotspot bill

Book No. 105/594
Serial no. 29683
purchasing Date 13/10/2012

further any document required like invoice, laptop, bank installment etc

Hi my name is Govind, I had purchased Dell Inspiron 15 Laptop, with in one week I got problem to my laptop that is system is freezing so I contacted technical support they couldn't solve my problem & guided me to service center so I submitted my laptop in service center & received after 5 days by reinstalling OS. On the same day I have been facing same problem so I contacted to technical team they have been escalated to escalation team after 1 week I contacted to customer care because I did not get any response they have transferred to escalation team "Mr.Harmit" He provided info that they will replace the laptop but it will take 15 to 20 days but I have not accepted for that much time & asked him to replace as soon as possible. he has asked me one day time so he will get back to me but he did not get back to me on next day after following up the customer care for 1 week he has called me & provided me the info that laptop cannot be replaced they can replace the parts for my new laptop as I remembered him my previous conversation he totally changed the topic that he has not committed for replacement of laptop he has committed only for replacement of parts I am totally shocked with his words & argued with him but he is saying same info that we can only replace the parts (Means I have to use new laptop with Spare parts change) & asked him that there is any other option he informed me that this is only option (You have purchased laptop you have to listen what I am saying that only parts can be replaced for a brand new laptop as it is a manufacturing defect also) at last I agreed for parts change because I have invested Rs 32000/- for new laptop & I should use it. The biggest mistake I have done is choosing DELL

So I request all of you to not choose DELL & do not do the mistake I have done

Respected Sir,

I am using Dell XCD 35 model for past 2 years recently my mobile Digitizer only was demaged, i purched this mobile on online only. i am searching for the service centres in tamilnadu.I am finding a dificulty to find the centers , Kindly let me know the service centre details in tamilnadu.

My Mobile number : [protected].
Name : R.Jayaprakash
Place : Erode

i accidentally dropped my laptop, this should have been covered under the dell-complete cover warranty that came with the laptop but i was denied any services and was mislead on several occasions and finally was told that it was a case of customer induced damage (this term is absent is every agreement and guide that dell offers with the laptop and online) and hence my laptop has not been repaired

Hi Sir,

This is regarding my Dell Inspiron N4010 Laptop
Service Code: [protected]
Service Tag: 8VN5CQ1
Battery No: KR - 08NH[protected]R-E6KP-A00
Made in China
DP/N 08NH55

I bought the laptop in 2011 from Hyderabad,India but around 3 months back heating problem started in it and one day it stopped working.

I went to the Dell Service center in Bhubaneswar,India on 10th July,2013(Spectrum Technology,Plot no.124,near Alok Bharti Tower, Sahid Nagar,Bhubaneswar,India),they told me that there is a problem in BIOS and took INR 2,000 for repairing it .They gave me laptop back after repairing it on 16th July,2013.
On 29th July,2013 it stopped working again. I went to them after taking leave from my office and without further probing the issue they said i have to again submit INR 4,000. They also took back my old payment receipt(INR 1,500) saying that we do not give payment receipts to our customers . When i asked for it they me told me that my name is in their database and they will definitely address the issue only when i again make a payment of INR 4,000. When i asked for my old receipt they started shouting on me.They refused to hear and even misbehaved badly with me and my friend. They even refused to give me any receipt for the payment I made and any written proof of resolution. Sorry to say that but such misbehavior from a world class company is non-tolerable. I would therefor request you to provide the solution for the below mentioned requests:

1.It is not possible for me to shell out money after every 15 days for my laptop without getting a receipt of my payment. Please provide me some genuine and lasting solution for my laptop. Please provide me the details of a reliable service center in Bhubaneswar, India who at least know how to address the concerns of a dell customer.

2.Please cancel the certificate of that service center. They don’t even know how to behave with customers. They are cheating the customers by charging huge amounts without giving any payment receipts.

Waiting for reply


Regards,
Manogya Singh

This is with regards to the new DELL Laptop that i bought on 13th June 2013. On 2nd day i faced the issue of Laptop recovery for which I had to connect to technical department for 4 days of 3 hours each. After 4 days i started facing problem of system slowdown and it takes lot of time to start my laptop and even to open applications. After 10 days there is a permanent battery failure for which I am not able to on the laptop and use it.

I have already registered the complaint once but NO ACTION IS TAKEN. Its the second month of purchasing the laptop and the initial complaint was registered on the second day of purchase. Every time the Dell Team provides one or the other excuses.

I have escalated the complaint to Dell Escalation department, Area Manager, Store Manager.

From 2nd day of purchase I have registered the complaint and its the second month going on and still there is no action neither solution has taken place.

The Customer Support
ebay

Sub : Non supply of Original Window 8 CD

This is with reference to the purchase of Dell Usa 3520 15 6gb 1tb 8GB RAM S/No.GHRWCV1, against Invoice No.[protected] dated 07.06.2013 through Laptop Zone, F133 Spencer Plaza, Mount Road, Phase-3, 1st Floor (Near Trendz Shoes), Chennai : 600 002.

I am surprised to note that I have not received any Warranty Card nor the Original Window8 CD in the parcel sent by you.

When I contacted Dell Customer Care Support (NEQ Department) over Toll Free No.[protected], they told me that this Laptop Sr. No. [protected] is not covered under any Indian Warranty, nor do they have any email address or contact address of DELL.

Your are therefore requested to send the Original Window8 CD along with the Warranty Card at the earliest.

Thanking you,

Yours faithfully,


Bhaskar Banerjee
Director
M/s.Premier Medical Systems & Devices Pvt. Ltd.,
Flat No.101-C, Pal House,
Behind NAFED Building,
Hari Nagar Ashram,
New Delhi : 110 014.
Mob : [protected]

Hello Team,

I have Dell Studio 1550 laptop with service tag B6RD7K1-DY.

Currently, I am facing problem as follows:

· Laptop does not come up and gives 7 continuous beeps. (May be Motherboard issue)
· Last few months laptop was getting hang and I end up with reboot
· Display screen shows 7 star-points kind of symbols which appear very disturbing.


Due to this I am running into big business loss as I called up Online Dell technical support 3 weeks back and even reached out to Pune Dell Service center.

I always get reply “Parts not available” DS-1550 laptop manufacturing stopped by dell and other nonsense stuff.

Requesting you to quickly look into this issue and assist me to get fix from Dell for all issue as I will be on business trip to USA next month and want fix this issue asap.

I have bought a dell laptop from a vendor/distributor/shopkeeper in Ranchi(A city in India) on 21st uly 2012.It get never shut down.I had to power it off.(Actually it was a motherboard problem).I called to dell for the problem.They told that warranty was upto 21st March only.Next I called my shopkeeper in Ranchi.He took almost 2 months of time to update.When he updated it,already it was May last.Moreover warranty given was upto 2nd July which was 19 days less than that of 1 year.I called Dell and they replaced motherboard and battery.Again there was a problem and I called dell and they again replaced motherboard.Now warranty was over.On 19th July again there was a problem in laptop.I asked local repair shop.They told that motherboard need to be changed.I am really shocked with the service of dell!!Because I believed that Dell is number one laptop company.I am really shocked and depressed with the service of dell laptop.

This is Mahesh Gutha,

I have given my laptop for service on 5th July in dell authorized service center near domlur. They told within three working days you will get a call. On 12th I have got a call saying ODD, HDD and BZL needs replacement and asked me to pay 11000 INR to proceed with service. I have paid the amount on 16th July through online transfer , When I called them they told my laptop will be delivered by 19th July. But on 19th July I have got a mail saying my laptop will be delivered by 6th august which is almost 1 month from the date I gave my laptop. When I called them again they told we will refund your amount and we will not be able to do service because of non availability of parts. I don’t understand why they asked for money when they don’t have parts available. When I asked is it not your responsibility to do service , they are saying that dell laptop comes with a life of 3 years only and we will not support after that. Then why they accepted for service.

i have bought my laptop on 15th July 2010 and I have given my laptop for service on 5th July 2013 , They intentionally delayed the service andy they told 3 years are over and we will not support.

Service tag : 8R8B6BS

This is my second dell laptop and I would not suggest any one to buy dell again as it wont work/no support or parts will be available after 3 years.

If that is the case , they should clearly mentioned 3years life on their products.

Regards
Mahesh

i bought a dell inspiron n411z laptop from computer plaza ,shalamar road jammu on 23rd of july 2012 and after few months i faced a little issue with my screen ,mouse pad and usb ports and i contacted dealer about the same but he didn't show any interest . I called dell customer services and from there i got to know that my laptop was out of warranty and it was bought in the month of jan 2012 from US. The dealer is still not resolving my issue.i am frustrated.plz help

This has reference to a number of Dell Vostro 3450 model giving us issues with the LCD panel bezel splitting open with a number of notebooks consistently since close to 2 months now and even before that.
As of now we have roughly 17 systems that have given this issue with differing intensities and causing problems to our field staff at different locations in India.
We had procured approximately 200 nos. of the above mentioned model in the second half of 2011 and have faced issues intermittently with the LCD bezel since then.
We initially thought that the issue with the bezel splitting open was due to users not handling the system carefully but since the last 2 months the numbers have increased drastically thereby making us think it could be an issue with quality.
We have been following up with Dell since then and have been dissatisfied with the support received.

At first we were informed that the systems were damaged by user and therefore ineligible for the accidental damage support. On further escalation to our Dell Sales representative, he promised to revert in a few days and provided us a solution that we would have to pay the service fee for the repair to which we agreed.
It has been over a month since then and we have now been informed that the parts are going to be imported from Malaysia and expected closure for the issues would be in the third week of July 2013.
We have been very patient and have trusted Dell to keep up to their promise which has not been fulfilled.
Our field staff are suffering due to their systems malfunctioning and the issue with the systems has been escalated to the highest level within Glenmark. We have been made to feel that our users are handling the systems very roughly resulting in the damage to them. The issue could be with one or two systems but 17 open calls for the same model in such a short period of time is not a coincidence or user mishandling case. We have in fact also received a complaint for the new model (Vostro 3460) again related to the LCD.
Details of the tickets raised are as provided below

Dell pending calls details:

Dell CASE-ID LOCATION SERVICE MAKE MODEL Sr No Call logged date
[protected] CO-Enclave Warranty Dell Vostro 3450 H0BBRQ1 8-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 30BBRQ1 10-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 FKXR0Q1 13-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 B5XR0Q1 11-May-13
[protected] Delhi AO Warranty Dell Vostro 3450 3MPDQS1 21-May-13
[protected] Lucknow Warranty Dell Vostro 3450 J6RMRS1 20-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 60BBRQ1 22-May-13
[protected] Delhi AO Warranty Dell Vostro 3450 2FXR0Q1 23-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 DDXR0Q1 29-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 BMXR0Q1 29-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 3SXR0Q1 30-May-13
[protected] Hyderabad Warranty Dell Vostro 3450 6V9BRQ1 27-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 H6XR0Q1 1-Jul-13
[protected] Head Office Warranty Dell Vostro 3450 1W9BRQ1 1-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 4TXR0Q1 2-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 4mxr0q1 2-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 87xr0q1 2-Jul-13

Dell Closed calls details of last 3 Months:

Dell CASE-ID LOCATION SERVICE MAKE MODEL Sr No Call logged date
[protected] Sinnar Warranty Dell Vostro 1GFBSQ1 1-Apr-13
[protected]/[protected] Mahape Warranty Dell Vostro 3450 BKZB2S1 1-Apr-13
[protected] CE Warranty Dell Vostro 3450 6RXR0Q1 3-Apr-13
[protected] Headoffice Warranty Dell Vostro 3450 16R5QQ1 16-Apr-13
[protected]/[protected] Kolkatta Warranty Dell Vostro 3450 20BBRQ1 22-Apr-13
[protected] Head Office Warranty Dell Vostro 3450 8D0Z1S1 5-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 G5R5QQ1 5-Jun-13
[protected] Mahape Warranty Dell Vostro 3450 JC0Z1S1 14-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 2V15QS1 26-Jun-13

I HAVE PURCHASED DELL LAPTOP INSPIRON 15R N5110 ON 26-OCT-2012 WITH SERVICE TAG G89WQR1. SO, ACCORDING TO RULE I GOT ONE YEAR WARRANTY BUT DELL WEBSITE IS SHOWING UPTO 18 JULY 2013, I CONTACTED DELL REGARDING THIS IN MONTH OF MAY AND THEY SUGGEST ME TO TALK TO DEALER. SO I MAKE A CONTACT NOW DEALER IS SAYING THAT THEY HAVE SEND DETAILS TO COMPANY, BUT STILL THE WARRANTY IS NOT UPDATED.
I JUST WANT TO KNOW WHY CUSTOMER NEED TO CONTACT DEALER REGARDING ALL THIS ISSUE??, WILL ANY CUSTOMER BUY A LAPTOP AFTER SEEING A DEALER OR A COMPANY??,
I SAY THAT I DON'T KNOW DEALER, I JUST KNOW THE COMPANY BUT COMPANY IS NOT GOING TO SOLVE THE ISSUE.

2) THERE IS MANY HARDWARE PROBLEM IN MY LAPTOP, LIKE :
a) SOMETIMES ON DISPLAY THERE OCCUR SOME LINES WHILE USING IT AND SYSTEM GETS HANG UP THEN I HAVE NO CHOICE OTHER THAN MAKING IT RESTART. SO ACC TO ME THERE MIGHT ME PROBLEM IN DISPLAY.
b) BATTERY LIFE IS GETTING LOW, AS NOW IT LAST LONG ONLY FOR 1:30hr APPROX.
c) CHARGER GETS OVERHEATED WHILE USING.
d) SYSTEM AUTOMATICALLY GET HANG UP AFTER SOMETIME , THEN I HAVE TO RESTART THE SYSTEM AGAIN. DUE TO WHICH THERE IS LOSS OF MY WORK.
e) SOMETIMES SPEED OF PROCESSOR FAN IS HIGH.
f) THERE ARE SCRATCHES ALL OVER THE BODY OF LAPTOP.

I MUST SAY DELL HAVE WORST SERVICE AND WORST PRODUCT ALL OVER THE WORLD. DELL IS MAKING FOOL OF CUSTOMERS.

hello,
i have bought a Dell laptop, " model no: Insp 15R 5521, Order no:[protected] " on 13th June 2013. " Express service code- [protected]"
its not even 4 days that i faced recovery problem and took around 4 hrs to reset the factory setting by online technician, which continued for 3 times, i can make out the its a internal damage.

now after 15 days i am facing permanent Battery failure, which is unexpected as its not even a month.
i heard dell is good brand but i am experiencing pathetic services.
I want the complete product exchnage or cash refund,I have registered so many complains but no resonse.
Dell is giving me harresment and i am distubed due to it.

If i dont get any solution at earliest then i have to register complain in consumer court.

Thank you

Regards
Abhishek S

Audio/sound problem

I was listening song in my laptop.Suddenly the sound stop.After that my sound Was not working . I have reinsatall the driver from dell website .
And i have update the driver after that my sound was coming.
In headphones or outside speakers like computer speakers i have attached it but the sound was coming...
please help me..

Dell INspiron n5110
Intel core i7
750GB harddisk
4 GB RAM
Navidia geforce

DELL - provided non-genuine window
When i got my dell laptop Hard disk replaced from Dell Service Centre Gurgaon - Sec - 14, they installed a non-genuine window on my laptop, when i raised the issue with Dell Support team and Dell escalation team, they took 10 days and said that they cant do anything. I tried to contact Microsoft, but they did not reply.
Now i am suffering because of dell and there is no one to listen. What can i do now?

I recievd the said desktop on 22nd June. I waited Dell person to install, but when contacted they said , I can install myself as the all the system is preloaed.
On 24th when I opended the package an installed it ,found that the Monitor is alightly tilted . On contacting the tech support they said we can not send hard ware team as I had oped it my self.
No what to do.Pl help me any one.
H Duara
[protected]@gmail.com