Dell India Complaints & Reviews

Dear sir, i am sanvar mal jat, i bought dell insprion 4050 laptop, but it not working from 6 month, this is thired time that my laptop is not working, i have done 2 time part replace but problem still, this is third time, i am very very frustred, and i compalaints many time, if it you not solve my problem then i will complain in court, and send wrong feed back and comments in facebook, twitter, linkdn yahoo form, google plus, and many other website and blog, i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i am very very frusted i will bad comments against del company then your sell will be decrease thaks a lot Name:sanvar mal jat mob:[protected] service code:[protected]

From: Date: 30th September, 2013.
Dr RP Goyal,
Sr.Medical Supdt.
Rly.Hospital, Junagadh-362 002
M=[protected]

To.
Customer Care
Dell Computers India Pvt. Ltd.

Poor Service by your Authorised Dealer
Sir,

I have been a proud owner of DELL products, for I used to own a DELL laptop since 2001 and even when in 2007 I felt like changing my laptop, I again bought a DELL which ran with me nicely until recently.

In recent past I felt some problem is there with my laptop and I had to get it attended at some DELL authorised shop. Being stationed at Junagadh (Gujarat) where no such DELL shop is available I asked Aliza Enterprises at Rajkot (an authorised DELL shop) to attend to my complaint who agreed and took the laptop on 3-8-2013.

This said shop returned my laptop after 26 days on[protected] without perfectly attending to my service/maintenance fee(Bill No= B-611)

But on receiving back I found that laptop’s audio not working at all. I called the shop and sent the laptop back on 5-9-2013, as demanded by them.

Mr Ranish at the shop Aliza Enterprises, Rajkot then began first making excuses for his failure to attend to the laptop that he was busy taking lectures somewhere, then began ignoring my calls either by not responding or by disconnecting without picking up the phone.

Ultimately on[protected], he told me that laptop speakers are to be replaced but the original speakers for my DELL laptop model are no more available. He further suggested that some local made external speakers may only be attached now. But I decided to demand my laptop back from him, which he returned on[protected].

Then I explored for availability of original speakers for my DELL model at Bhavnagar and found that the same can be made available for my laptop for about Rs1000 plus service charge.

But I want you to be informed first, about the demeanour of the person at Aliza Enterprises that is indeed causing damage to the image and goodwill of DELL. It is to be taken as granted that the speakers were tempered with at that place only and then they not even wished to rectify the mistake and I am being compelled to bear the expenses that the Aliza Enterprises is liable to bear.

You are, therefore, requested to take up such dealer of DELL and get my laptop audio properly functioning as before without any more expenses on my account and save me from

approaching The Consumer Forum for the harassment and unwanted expenses.

Regards.



Dr RPGoyal

Hi, I am Shiva, student and am having dell inspiron n5110 laptop with service tag FRN8DR1. Recently as my laptop was not booting, I had called Dell India support for technical help and they guided me to replace the motherboard and the processor. As I am not in India which I had clearly communicated, I had requested only for the delivery of the parts and I would get it replaced from my end at my convenience, to which I was informed that I would still need to pay for the service as this is Dell’s business model. To which I agreed to pay and as this costs a lot of money, I had enquired about the warranty and I was guided it has international warranty of 3 months ( 90 days Next Business Day international warranty) . And hence I had placed the order. After two weeks of placing the order I get this email from Dell: Dear Mr. Lalwani, This letter is with reference to your Dell service tag FRN8DR1. I have reviewed your case and have understood that you have purchased a break fix service from Dell technical support for Motherboard and Processor replacement. However, the parts could not be replaced as you are currently in the United Kingdom and you cannot return the faulty parts. Please note that in the given situation, we request you to exercise either of the below options for us to be able to complete action from our end: 1. Accept complete refund for the amount you have paid for system repair. 2. Co-operate in Dell’s replacement procedure by returning the faulty parts. 3. Accept delivery of the new part at any location in India without returning the faulty parts. However, we would not be able to offer any warranty on the replaced parts/system. Please indicate the option that you wish to exercise as detailed above within 5 business days. To which i had clearly mentioned that none of the options are acceptable to me as this is not a wrong impression which i had given you. Before placing the order I had clearly mentioned that I am not in India and I am looking for international warranty and then confirmation from Dell support I had placed the order. You people have already wasted very important period of my study as I am writing my master thesis and my entire data is in the laptop which doesn’t work and now I have to deal for mistake made by you. Even after repeated mails to Dell, you people are least bothered to resolve the issue. You have already caused me enough mental trauma as my deadline for thesis submission is approaching and you people are not delivering the parts as promised. Look into this issue and make sure that i get the parts delivered asap with international warranty of 90 days which was promised before placing the order.

Dear Sir, I have purchase my Dell laptop Vostro 2420 in Dec.2012, My CD/VCD disc are not read through DVD. In initially when I have purchased it, I have find problem with only few Disc but now it is not working my all DVD. So please provide me service as soon as possible. Thanks, Jitendra Sharma [protected] 1/82, Vivek Khand, Gomati Nagar, Lucknow, UP, India

Dear Sir, I bought a Dell VOstro 2520 with service tag no. 73MHBX1 on Dt: 07.06.2013 online with 3 years warranty. This laptop had good sound but one day I start laptop, the sound was very low from Starting the Laptop. I contact to Dell Tech. Assist. and send email to dell also. He (Ali) told me that you used VLC media player so warranty is void now you will pay rs. 1200/- for these speakers. You will surprise to know that I have never used VLC player or other player except Windows media player. What’s rubbish. The Dell is now extricate himself from this issue. Dell or product seller never told me to not install any software and No guidelines in warranty manual is being described. My laptop is brand new only 2 months old and this problem occur I also read a same issue on this forum with same Dell model. So I suggest you to not purchase Dell laptop because Dell will harash on the time of warranty issue.

DELL - atomatic switching off i have purchased a dell Vostro and after connecting to internet it is switching off itself and after 1 hour of working its becoming too hot please see to this problem very soon and troubleshoot my problem

I have purchased the Laptop from DELL on 02.11.2012 from its dealer, till today my laptop has been get repaired by more than 6 time by DELL in which approximately all parts (4 times touch pad, 1 time mother board, 4 times speaker, 1 time dvd writer, 1 time heating fan, 1 time LCD backcover, 1 time wireless card etc) & even next service in process to replace the hard disk , motherboard, LCD, battery & charger which has been confirmed to replace by DELL. I have requested to DELL to change the My laptop with new one(same modal) because they have failed to catch the actual problem in my laptop. My laptop is still in warranty period. They are not replacing my laptop System with new one because we have paid for new laptop , But they are offering me to get either 75% credit note or refurbished (second hand) other laptop against my laptop.

My LAPTOP is INSPIRON 15R N5110 Service Tag No- C6ZS8R1 Service code - [protected](within warranty period) Please arrange to replace or change damaged part as early as possible. Rustam Khan (Dy Manager) State Bank of Bikaner and Jaipur CHURU COLL. Branch CHURU-331001 M- [protected] M- [protected] e-mail is [protected]@sbbj.co.in or [protected]@gmail.com

Hi, This is Ankit Malik, i purchased my Dell Inspiron 3520 on November 9th 2012 from Dell Showroom which is at Nehru Place, New Delhi, Unfortunately I met with an accident and my laptop had some damages which I guess are supposed to be covered in an accidental warranty. My laptop is still under the accidental warranty period till November 9th 2013. Regarding this issue I visited my nearest Dell service center on August 26th 2013 which is at J-29, Gautam Budh Nagar, Sector 18 Noida, Noida, - 201301. The representative at Dell service center asked me to pay 18k to get my laptop repair and when I said that it’s still under warranty period then he kept blaming me that I have myself damaged my laptop. Hence i am really unsatisfied with the customer service at Dell, so with this post I want the concern authority to look after my issue and please get back to me as earliest possible. Thanking You Yours Sincerely Ankit Malik Contact no. - [protected]/[protected] Email: - [protected]@gmail.com

Dear,

I am using dell vostro 1550.whenever i am trying to install windows on this this is not detecting the hard disck.
I call many times to toll free no for tacking the service but i did not get any responce.My no is [protected].
My Laptop top warranty is going to be complete please call ASAP.

I purchase a dell Laptop XPS 15z and Dell Venue Pro mobile phone (combo offer) on 27th September 2011 from USA . Phone is not working at all from last year i have been struggling to get any technical support from dell in India . It took a month or two for any phone support regarding my dell phone, each time they refer me to visit their respective service center in Nehru place - New Delhi. As guided i visited service center they just simply discarded my phone without looking for any technical fault . they have their pet line " sorry sir we don't have any technical support for this phone , you should try for private repairing" and reference some of private shops all over city. After 10 -15 visit to their service centers they refer me to some DIGI COMP COMPLETE SOLUTION in Nehru place ( Private Solution ). At Digi-comp service center they checked my phone thoroughly and founded a part called DIGITIZER failure ( Responsible for showing content on screen ) . This part is available under 1000 rs. and they continuing tell me that this part is not available the only solution left with Replacement which cost me 10x times more than repair i.e 10800 Rs. This is a huge amount for a middle class man i know my phone is out of warranty right now , but i want to repair my phone not want a replacement . At last i have some hope from you to help me out with this matter and most important points to be noted phone is not outdated , it is still available in market . its strange answer by dell they dont have any reparing centers for these phone . JIVESH RELHAN Contact no. [protected] ADD : Sonipat - Haryana

this is sandeep,i had problem in my laps mouse side key since few days,i had bought it from computer bazar secundrabad. details: lap model no:2520 with warrenty of 2 years. so i am requesting that please consider my complaint. thank you...

HI,

My name is Gagandeep. And my contact number is [protected]. I'm totally fedup of Dell company because as per big name dell company has very very poor service. I don't remember how many times I made call at [protected] this number . My experience says that dell executive is not professionally trained to take call of customers even they don't know what is customer value.

45 days before I brought dell Wi-Fi keyboard mouse from sector 34 Chandigarh. The has some problem like slow detection, slow typing. sometimes it stuck off .whenever I made call to dell service centre . They said your complaint has been registered and your complaint number & request number is this .shortly you received a email . Reply on that email with invoice (bill). Our company will change your product within 2-3 working days .but that day never come............

I have purchase Dell Vostro 1440 laptop on 13/10/12, and now it comes under warranty (one year warranty ) but as per dell warranty expire on 30jul 2013.
I had talk to customer care of dell- they deny warranty and not able to take complain, and, according to D-60, spice Hotspot, vikashmarg Laxmi Nagar,
IT department close and able to take responsible for update purchasing date or increase warranty upto 13/10/13.


Model No. Vostro 1440
Service tag. 33ZQKT1
Express service. [protected]

Detail of Hotspot bill

Book No. 105/594
Serial no. 29683
purchasing Date 13/10/2012

further any document required like invoice, laptop, bank installment etc

Hi my name is Govind, I had purchased Dell Inspiron 15 Laptop, with in one week I got problem to my laptop that is system is freezing so I contacted technical support they couldn't solve my problem & guided me to service center so I submitted my laptop in service center & received after 5 days by reinstalling OS. On the same day I have been facing same problem so I contacted to technical team they have been escalated to escalation team after 1 week I contacted to customer care because I did not get any response they have transferred to escalation team "Mr.Harmit" He provided info that they will replace the laptop but it will take 15 to 20 days but I have not accepted for that much time & asked him to replace as soon as possible. he has asked me one day time so he will get back to me but he did not get back to me on next day after following up the customer care for 1 week he has called me & provided me the info that laptop cannot be replaced they can replace the parts for my new laptop as I remembered him my previous conversation he totally changed the topic that he has not committed for replacement of laptop he has committed only for replacement of parts I am totally shocked with his words & argued with him but he is saying same info that we can only replace the parts (Means I have to use new laptop with Spare parts change) & asked him that there is any other option he informed me that this is only option (You have purchased laptop you have to listen what I am saying that only parts can be replaced for a brand new laptop as it is a manufacturing defect also) at last I agreed for parts change because I have invested Rs 32000/- for new laptop & I should use it. The biggest mistake I have done is choosing DELL

So I request all of you to not choose DELL & do not do the mistake I have done

Respected Sir,

I am using Dell XCD 35 model for past 2 years recently my mobile Digitizer only was demaged, i purched this mobile on online only. i am searching for the service centres in tamilnadu.I am finding a dificulty to find the centers , Kindly let me know the service centre details in tamilnadu.

My Mobile number : [protected].
Name : R.Jayaprakash
Place : Erode

i accidentally dropped my laptop, this should have been covered under the dell-complete cover warranty that came with the laptop but i was denied any services and was mislead on several occasions and finally was told that it was a case of customer induced damage (this term is absent is every agreement and guide that dell offers with the laptop and online) and hence my laptop has not been repaired

Hi Sir,

This is regarding my Dell Inspiron N4010 Laptop
Service Code: [protected]
Service Tag: 8VN5CQ1
Battery No: KR - 08NH[protected]R-E6KP-A00
Made in China
DP/N 08NH55

I bought the laptop in 2011 from Hyderabad,India but around 3 months back heating problem started in it and one day it stopped working.

I went to the Dell Service center in Bhubaneswar,India on 10th July,2013(Spectrum Technology,Plot no.124,near Alok Bharti Tower, Sahid Nagar,Bhubaneswar,India),they told me that there is a problem in BIOS and took INR 2,000 for repairing it .They gave me laptop back after repairing it on 16th July,2013.
On 29th July,2013 it stopped working again. I went to them after taking leave from my office and without further probing the issue they said i have to again submit INR 4,000. They also took back my old payment receipt(INR 1,500) saying that we do not give payment receipts to our customers . When i asked for it they me told me that my name is in their database and they will definitely address the issue only when i again make a payment of INR 4,000. When i asked for my old receipt they started shouting on me.They refused to hear and even misbehaved badly with me and my friend. They even refused to give me any receipt for the payment I made and any written proof of resolution. Sorry to say that but such misbehavior from a world class company is non-tolerable. I would therefor request you to provide the solution for the below mentioned requests:

1.It is not possible for me to shell out money after every 15 days for my laptop without getting a receipt of my payment. Please provide me some genuine and lasting solution for my laptop. Please provide me the details of a reliable service center in Bhubaneswar, India who at least know how to address the concerns of a dell customer.

2.Please cancel the certificate of that service center. They don’t even know how to behave with customers. They are cheating the customers by charging huge amounts without giving any payment receipts.

Waiting for reply


Regards,
Manogya Singh

This is with regards to the new DELL Laptop that i bought on 13th June 2013. On 2nd day i faced the issue of Laptop recovery for which I had to connect to technical department for 4 days of 3 hours each. After 4 days i started facing problem of system slowdown and it takes lot of time to start my laptop and even to open applications. After 10 days there is a permanent battery failure for which I am not able to on the laptop and use it.

I have already registered the complaint once but NO ACTION IS TAKEN. Its the second month of purchasing the laptop and the initial complaint was registered on the second day of purchase. Every time the Dell Team provides one or the other excuses.

I have escalated the complaint to Dell Escalation department, Area Manager, Store Manager.

From 2nd day of purchase I have registered the complaint and its the second month going on and still there is no action neither solution has taken place.

The Customer Support
ebay

Sub : Non supply of Original Window 8 CD

This is with reference to the purchase of Dell Usa 3520 15 6gb 1tb 8GB RAM S/No.GHRWCV1, against Invoice No.[protected] dated 07.06.2013 through Laptop Zone, F133 Spencer Plaza, Mount Road, Phase-3, 1st Floor (Near Trendz Shoes), Chennai : 600 002.

I am surprised to note that I have not received any Warranty Card nor the Original Window8 CD in the parcel sent by you.

When I contacted Dell Customer Care Support (NEQ Department) over Toll Free No.[protected], they told me that this Laptop Sr. No. [protected] is not covered under any Indian Warranty, nor do they have any email address or contact address of DELL.

Your are therefore requested to send the Original Window8 CD along with the Warranty Card at the earliest.

Thanking you,

Yours faithfully,


Bhaskar Banerjee
Director
M/s.Premier Medical Systems & Devices Pvt. Ltd.,
Flat No.101-C, Pal House,
Behind NAFED Building,
Hari Nagar Ashram,
New Delhi : 110 014.
Mob : [protected]