Dell India Complaints & Reviews

My last complain was on date 23-Sep-2013, what is your response time, please revert me with exact solution.

I have resistered my complain on 23-Sep 2013 but still waiting for solution, what is Dell your response and what is service standard. My complain id is 851016.

Hi Jitendra,

I am Kaveri from the Dell Social Media Outreach team.

To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer.

- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostics.
and wait for the test to complete . In case you get any error message please make a note of it otherwise it is an issue with the software.

Also try to boot from a Bootable DVD . If you are able to boot from the DVD, that means DVD drive is fine and there is an issue with the software. So you can try reinstalling the windows to resolve this issue.

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum

Thanks and regards,
Kaveri D
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)

Hi Mukesh,

I am Kaveri from the Dell Social Media Outreach team.

It is unfortunate that you had bad experience with dell.

As discussed in forum http://bit.ly/16LJKr6

We will not be able to replace the speakers as It is mentioned in all warranty contracts that any issue caused by 3rd party software or hardware will not be covered under warranty, also VLC player allows large power output through speaker resulting in permanent distorted sound.

Let me know if you need any further help. 

Thanks and regards,
Kaveri D
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)

Hi Neetin,

I am Shuchi from the Dell Social Media outreach team.

I will help you with this issue.

This may be a software or a hardware issue. In order to isolate the cause of the issue, please run the Hardware diagnostic on your system.

Keep the Fn button pressed and turn on the system. Once the diagnostics screen appears you can leave the power button and the Fn Button.

Please note if any error message comes.

Please ensure that you use your system on a flat surface like table and never use the system on lap or bed directly as it will cause the obstruction to air flow.

In order to resolve heating issue please update the BIOS of your system from the following link:

http://dell.to/106iKKR

Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit alphanumeric code which ends with BS or number 1.)
Click on Drivers and Downloads.
Chose the Operating system.
Download the latest version of BIOS.

For more information on how to update the BIOS visit following link:

http://dell.to/17nwN67

In case you have any further doubts or queries, Please feel free to contact me directly by sending a reply to this blog.

We would recommend you do not post your private information on a public forum.

Thanks & Regards

Shuchi S
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/13ijS47)

Hi Rustam,

I am Shuchi from the Dell Social Media outreach team.

As per our records you have already contacted the dell technical support team and they have created the service for the replacement of the required parts.

In case you have any issues or concerns please revert to this post, I will be really glad to assist you.

(You can now follow us on you tube for online video support http://dell.to/13ijS47)

We would recommend you do not post your private information on a public forum.

Thanks & Regards

Dell_Shuchi_S

Dell Social Media Responder

Hi Ankit,

I am Shaina from Dell Social Media Outreach Team.

I apologies for the inconvenience that has been caused to you. I will help you with the issue. Would request you to send me the photographs of the damaged laptop and also provide me the laptop service tag. I will check the system details and will provide you the service.


Please forward all your details on [protected]@dell.com

Thanks & Regards,
Shaina M
#iworkfordell

(You can now follow us on you tube for online video support http://dell.to/187A9Hj)

Hi Kuldeep,

I am Kaveri from the Dell Social Media outreach team.

To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer. Please find the steps below for the same.
- Press the power button to turn on the system
- Hit F12 repeatedly to get the Boot menu.
- Select diagnostics.
and wait for the test to complete. In case you get any error message please make a note of it. Otherwise it is a problem with the software.

Also check the status of hard drive in BIOS. Please find the steps below:
- Press the power button to turn on the system.
- Hit F2 repeatedly to get the BIOS screen and check for “Fixed HDD” option, If it says NONE than we need to replace the hard drive.
Otherwise you can reset the BIOS by pressing F9 key.

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
Dell_Kaveri_D
Dell Social Media Responder.
(You can now follow us on you tube for online video support http://dell.to/1ekyggO )

Hi Sandeep,

I am Kaveri from the Dell Social Media Outreach team.

As you mentioned that the issue with the touchpad button so you can update the touchpad driver and BIOS to resolve this problem. You can update the driver from the dell support website. Please find the link below for the same.

Link:- http://dell.to/106iKKR

-Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker it’s a seven digit alphanumeric code which ends with BS or number 1.
-Click on Drivers and Downloads.
-Chose the Operating system.
-Click on Touchpad option/ BIOS and download the drivers.
-Restart your computer and check the functionality

You can also check this video to update the BIOS:- http://lt.dell.com/lt/lt.aspx?CID=248066&LID=4890031&DGC=SM&DGSeg=CB...⇄

If you experience any difficulties please feel free to contact me directly by sending a reply to this blog
We would recommend you do not post your private information on a public forum.

Thanks & Regards
Dell_Kaveri_D
Dell Social Media Responder

(You can now follow us on you tube for online video support http://dell.to/187A9Hj)

Hi Gagan,
I am Shaina from Dell Social media Outreach team.

I will help you with the issue. In this case i would recommend you to follow the steps mentioned and update the drivers. You can follow the steps mentioned in the link below to resolve the issue:

http://dell.to/1eCUQ4l

Do reach out for any further help and I would be glad to assist

Thanks & Regards
Dell_Shaina_M
Dell Social Media Responder.

(You can now follow us on you tube for online video support http://dell.to/187A9Hj)

Thanks shaina . I have already followed the same steps on which you told me. My operating system was totally updated. with some dispute with your dealer i have replaced my order after 3 months very poor service.

Dell Xcd 35 — delay in providing service

I had a problem with my phone mouthpiece so I contacted the service centre on 14/08/2012 and they told u will receive a replacement for your phone in a time of one month.but I have not yet received the replacement till now.It has been approximately two months and the warranty period will get over by 26/09/2012.
I have also complained the same to Dell,but they are asking for more time.
Even they have not provided me with spare phone due to which i facing problem for accessing my official mails.
Please help to shortcut the matter.

Regards
nitish tiwari
[protected]
nitish.[protected]@lnties. Com

Hi Jayaprakash,

I am Kaveri from the Dell Social Media outreach team.

Please find below list of Dell mobile service centers.

List:- http://dell.to/18h3GhM

In case you need any further assistance or have any questions please reply to this post.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
Dell_Kaveri_D
Dell Social Media Responder.

DELL INDIA — Pathetic Customer Support

Requested for a quotation one week ago for a battery for a Dell notebook. It was promised this would be emailed in 48 hours; never got it. Was put on hold by customer care for totally an hour (called twice) without being connected to the concerned department. Totally frustrated. Will never buy or recommend a Dell product again. Extremely poor customer support!!!

I fully agree with the statement. With my wrong delivery of order acknowledgement IN[protected] dated Feb 18 2011 and order No[protected] with delivery on 28th Feb 2011 it was informed on the next day for the wrong delivery and replacement. After waitnig for a week the system was taken to Domlur counter from where the order was placed. The reply from Senoir Managaer Nr Sunil was that it will be replaced with a new kit or system was sson as it arrives The new Kit with one date skipped was declared arrived on 31 st Mar 2011. It was informed that it will take 20 working days to replace. It is now 25 th Apr No sign of any activity even after mailing the pickup declaration 8day s before. ie APR 16 2011. No assurance of the promises made. No accountability in declaring the right date for the delivery. The system is not usable and the total money is waste without any use. I wishmy feeling is that to claim the interest for these days from date of payment, the transportation charges for taking the system to Domlur counter and returning. I wish to inform the police and the consumer court for this negligent act from DELL domlur counter.

Never buy Dell. Your bad times start once you buy Dell. One of the worst service and computers they have got. I had too much tension and wasted a lot of time trying to repair my laptop.

DELL — Poor product and tech support

Dell service is horrible in India. I have a very bad time with Dell XPSm1530 laptop. Do not believe the award winning service rubbish on their web site. I had a flickering screen within 3 months of sparing use. They changed the motherboard and now it is completely blank. No support for last 10 days. No response from the dell Bangalore office. The service reps in Pune and Mumbai do not pick up the phone. All in all I think it was one of the biggest mistake in my life to buy this over advertised laptop. Why don’t we all get together and sue in the consumer court for misleading consumers and false advertising about product support.

i totally agree with u Dr.Vinay.DELL is really an overadvertised product fooling atleast indian consumers.even they guarantee replacement of parts under complete cover but the question is how come a new laptop of such a reputed company(i assumed it was) can get screwed on the second day of its purchase(asi have seen many).i live in a hostel and atleast 30 dell laptops have been purchased in past 3 months and every day something terrible happens to someones laptop.and the service they provide is again state of the art.I am totally convinced that dell is using secondhand or repaired parts otherwise there is no reason for these things.even dell customer service representatives have no answer for that all they say is we will replace that soon(ofcourse with another repaired one).

DELL — bad support

Dear Sir,
I have been following up with Dell for servicing and repairing of my workstation from more than a week now.
Dell support is not even close to award winning. They give reasons like the part (SMPS) is not available in India and needs to be shipped and hence the delay.
The details of the complaint are Support Request - 73894BS - Dell Precision WorkStation T3500 - Case #:[protected] (KMM11643553I23241L0KM)

Please address this problem as soon as possible as this means business loss to me. Dell is very callous in its approach to service clients.
Regards,
Subodh Bonde
[protected]

I got my 15R Inspiron on 8th Sep 2010.. i was suppose to get 1year McAfee subscription .. but i got only a months subscription.. m into IT .. my office timings are different... tried talking to the Dell people on the toll free number many a times... whenever i cal up , get a response as executives are busy.. If any1 picks up d cal dey jst tel u dt dey r tranfering d cal to sum other person.. hell... dey never entertain any questions or any issues... dey jst keep transfering d cal and than the u get to listen to the same message saying that the executives are busy .. even i[censored] like stay on d line for 1 hr dey vil never entertain you... i told my dealer abt dis he said to call customer care ...

number: [protected]

DELL — bad customer service

Dear Team,

My name is Shariq Khan and my laptop service tag no. is BNTH6Q1 ,few months ago i bought a laptop from dell in the hope of good customer service and product.but my all hopes went in vain since the day i bought this laptop.
Few days back i called dell helpline for a petty issue that my laptop wasnt detecting the USB pen drive.i called the helpline spoke to u r executive he took remote access of my system from me and kept doing sumthing for 20 mins.Later on he asked me to restart the system again when i did so my system wasnt getting restarted.i asked him what happen he dropped the call and never tried to call me back.then again i called the helpline again told the whole issue but again listening to everything the call was dropped again.again i called helpline again same story,again i did the same and same story was going on there.i called the helpline five times and near about three -four hours were wasted and my laptop was useless as it wasnt even powering on now.
Then i called the helpline last time and asked him to transfer my call to any of your senior on the floor,but that guy kept arguing with me and never transferred my call to anyone and finally that call was also dropped.he kept ensuring me of a call back next but as we all know "tommorow never comes"and this phrase has got high value in dell's tech helpline.

I kept struggling with my useless laptop my self and dell never came for the rescue.Again yesterday i called the tech helpline for the issue to request and engineer visit the guy muted my call and never came back he didnt even gave me a proper hold ,i kept hanging there for 8-9 minutes and then same story call drop.
Can anyone suggest me that have i made such a big mistake by buying a dell latop that i have been punished so long .Shame on dell and shame on your helpline if you guys cant resolve such a petty issue or if you guys are not capable of resolving these issues what you people are doing there.

I admit that i have made a big mistake of buying a dell laptop but plz dont punish me so badly.

shariq khan
[protected]

Poor Customer support as they don't provide expected service for which we already charged and dont know how Indian governmnet allow them to do business without proper business plan

My brand new dell laptop: $800 to buy had immediate problems
* user accounts would not add/delete
* SD card reader not working
* touchpad enable/disable button not working

Dell phone support actually quite efficiently (hours) updated the bios and drivers. Fixed the SD card reader, but not the touchpad enable/disable.
During BIOS update I lost the helper and had to call back, then the nightmare began.

The software support person absolutely insisted that my keyboard is bad (although the keys worked fine) .While I explained the keys are working ok, he insisted that it had to be a hardware problem. 3 hours off from work plus replacing a keyboard with a new one (laptop keyboard replacement) same problem. (touchpad not working).

We called in to the 'hardware department' who insisted that "the hardware is fine, it is a software problem" while the software department insists "the software is fine, it must be a hardware problem". Back and forth, one department at Dell blames the other, and we go nowhere. Asking for a return gives no help. I see from all the other reviews that the standard routine is to send back & forth between their service center & back until your warranty expires, then tell you to shove off.

During our conversation, they repeatedly made false claims. Anyway, I won't go through everything. Suffice it to say, they said they will escalate my claim to senior management and I will get a call in 24 hours. I never got that call.

I saw a quality survey of dell, acer, hp, Lenovo, apple products. Dell is home machines were at the bottom 30% below even cheapest Chinese brand PCs.

I have been a long time Dell buyer, since 2003. I am planning to switch. Dell computer quality really seems to have gone downhill,

I really hope they pull it out of the gutter, I like buying from American companies.

not start up PC

not start up pc

Dell customer service is pathetic