Dell India Complaints & Reviews

The following is text of letter sent to Mr. Ravi Gutta, Director Services Dell India on 08th August 2012. After no reply was received, the matter was forwarded to Delhi Dispute Resolution Society, Govt. of India Ministry of Law, Dept. Law, Justice & LA, New Delhi. for mediation. The Dell's dilatory tactics did not stop even there as 7/Sept/12 Dell advocate came before the society and wanted 15 days time (only to delay & frustrate the customers as usual). Thereafter the full fledged Consumer complaint is now moved to Consumer Court.:

New Delhi: 08 Aug.’12
Director Services,
Dell Computers India Pvt. Ltd.
Bangalore – 560071

RE; TECHNICAL ISSUES WITH NEW LAPTOP: SERVICE ID[protected]

Dear Mr. Ravi,
It's really very unfortunate that a Laptop delivered to me, on 20th July 2012, has been giving me problem from the very moment it was switched on for the first time. I remember having sent you a copy of the mail about the problem.

I'm mentioning the entire sequence of events/details as under:-

1. The Laptop, after having switched on for the first time, needed the details viz 'user name & password etc. After all the information was fed the screen turned blank and only hard disk LED kept blinking. These had continued for more than 90 minutes after which I had to switched it off and then switch it on again. After Dell's & Windows logo the screen again turned blank. Thereafter the matter was reported to Dell.

2. On Monday. 23rd July a service engineer visited me and after seeing the problem started the system in the 'Safe Mode' and thereafter re-started it in the normal mode. He termed it as 'Hard boot'. He did mention the same 'Hard Boot' in his service report. As a Director Services, you'll also agree that this is not exactly a 'Hard Boot'. He even had very sarcastically commented that I should have 'Hard booted' the system. The Service Engineers who could not explain me about the leaflet that had come with the system, telling about Advance Format 512e Hard Disk Drives, did sarcastically commented on my not opting to 'Hard Boot' the system.

3. Thereafter, this problem of screen turning blank after Windows logo kept appearing on every 4th - 5th boot. Another snag that came to my notice was the LCD cable error[protected] during the diagnostic test, along with Battery health of 97%. The battery health further dipped to 94% in the subsequent diagnostic tests.

4. On 26th I wrote to one Mr. Shigin, who had earlier helped me creating disk partition and also in installing Windows XP mode, about the reoccurring problem of blank screen and asked his help.

5. Having failed to receive any response, I then contacted Dell technical support on 27th July and apprised my issues to one Ms. Akshitha (Case ID[protected]. She advised me to re-install the factory image and she helped me in doing so. However the problem was not fully resolved and whenever the screen turned blank, I had to re-start the system in 'Safe mode' to run it in normal mode.

6. Having fed up with the often re-occurrence of the blank screen problem, on 29th July I again called up Dell support and spoke to one Mr. Balachander. Since the problem was related to the display and did not resolve even after restoring the factory image, Mr. Balachander suggested trying updating the video drivers. He did send me link to download the drivers. Appreciating his logical approach, I uninstalled the old drivers and updated with the latest ones. After installing the drivers the problem further aggravated and thereafter on the advise of Ms. Akshitha entire Windows had to be reinstalled.

7. After having re-installed the Windows I faced problem in re-installing the windows driver.
Since I was using the Dell driver disk for the first time and my system was running in a very low resolutions in absence of video drivers, I was not able to see the 'extract' button on the screen. When I told her that there is no button to extract the drivers, Ms. Akshitha should have told me to scroll down the windows (though the side scroll bar was not showing up). But instead she wanted to take the remote control of the system to help me in re-installing the drivers. My problem was that without having installed WLAN driver I was not in a position to connect to internet and hand over the control to her remotely. I then had to install all the drivers after downloading them in another computer and thereafter requested her for remote session. Her busy schedule and preoccupation made me request her manager, Mr. Suraj to replace her with some other Agent.

8. On my request for change, one Mr. Syed, the senior technician was deputed to help me. He remotely installed video application and few other drivers. He also installed "Seagate" free fall sensor driver for my hard disk. Though as a matter of fact my hard disk - ST9500423AS does not have that feature as per Seagates' own website. Only ST9500423ASG model has this free fall sensor. I did also tell him about another unknown device showing up in my system and on every boot the error message being displayed about the drivers not installed. Unfortunately lot of time was wasted in downloading of application during this remote session that other issues could not be tackled. I had even sent him the screen shots but received no solution.

9. Mr. Syed advised me to upgrade my A07 bios by downloading the A13 Bios from the Dell support site. About the LCD cable error, he explained me that it was not LCD but LED display in my system and the LCD error makes no different (though I totally disagree with him as all these monitors are LCD only - LED or CFL is only technology used for illumination - backlight. Regarding the Battery health, he told me that since battery is under 1 year warranty, the same can be replaced later. However when I tried upgrading the bios as per his advise, it returned error. Mr. Syed later asked me to first upgrade to A08 and then to A13. I had enough of everything; right from 20th July with this system that I do not wish to do any further upgrading.

10. The Intel i5 2520M CPU installed in this system seems to be normal one and not with vPro technology though it was specifically asked and agreed to by WUR Team(See the screen shot of Intel Processor identification utility attached to this mail).

You will surely agree with me, Mr. Ravi, that a brand new system giving all sort of problems from the day one is not a healthy sign at all. All this seen with previous bitter experience of TVS E & WIPRO engineers - one of whom put a motherboard with a vague Service Tag thereby jeopardizing my entire warranty and the other one took away the Bluetooth reader from the Palm-rest putting my integrity on stake. What more, the 14" professional carry bag sent along with this system is yet another example of poor QC on part of Dell as it has wrinkles all along the stitching lines. The photographs of this carry bag and also of the system screen showing the LCD cable error and also Battery health of 94% are being attached to this mail for your kind perusal - to help you in taking immediate decision by ordering instant replacements.

Even as of now I get blank screen once a while. I also invariably get device driver error message on every fresh boot (and not from hibernation). Windows is unable to install an important update from Creative Technology. Every time I give my OK for the said update, it fails. And then again seeks permission to install the same update.

With all these facts I wish to request you to replace the laptop and of course it's carry bag too. And for all the torture faced all these days - starting right from 7th June 2012 till date I want Dell to pay the damages to the tune of Rs. 50K; to compensate for all the harassment & torture faced and still continuing; for not only sending a defective laptop but also sending a non vPro CPU. This is a most clear "Open & Shut" case. I never ever asked for a replacement last time when your engineers failed thrice even after changing the parts worth Rs. 111K. However I now not only want immediate replacement of this brand new system but also demands Dell to pay me damages/compensation to the tune of Rs. fifty thousand in cash.

I'm already looking forward for most immediate and amicable resolution. You are most welcome to call me on my mobile anytime after 12 noon - for any clarifications and/or doubts.

Thanks,
Sincerely,

Copy to:
1. E.D & GM, Dell Computers India P Ltd Bangalore - under Registered AD cover-for kind info
2. Secretary, Delhi Consumer Dispute Resolution Society, Govt. of India, Dept. of Law & CA,
New Delhi - w.r.t the complaint No. 394889 in the above said matter.

Dear Sir,

I have purchased a Dell Vostro Lap top on 6th February 2012 from Digital Retail India Pvt. Ltd (Address: G-1, Bajaj House 97, Nehru Place, New Delhi-110019) I have my Invoice for proof (Invoice No. 2584). As per Dell norms the complete cover warranty is given for one year. I approached Dell customer care since I am facing some problem with my laptop. I came to know that my warranty has already expired which is impossible, as per my invoice, my warranty should expire only on 6th February 2013.
I have contacted the Dell customer care center and got no responds. Also I contacted the Digital Retail India Pvt. Ltd. They told me that they will get my laptop corrected, which I cannot accept since Dell is providing onsite warranty. I request you to kindly look into this matter and take necessary action so that I can claim my warranty. Thank you.

August 20, 2012 Sir I have purchased Dell laptop. And I was 5 replacement warranty in case of breakdown. Today, the problem came when my laptop is Dell's Customer Care refuse the replacement is doing and saying.
Your laptop is 124 days old, we can replace the part.
Please talk to your Dealer
Because the Dealer who sold the laptop is 124 days old.
The Dealer's fault.
Dealer But she refuses to speak on.
Shop at Dell in Delhi to discuss on a authorized and he says that this is the Dealer's Mistake.
You complain to the police.
When this thing Dealer is saying what he has to say, then do it. It's nothing I can do.
Please help me what can I do to please you.
So I bought the laptop is just 12 days ago.
please help me

ahmed.[protected]@gmail.com

I purchased a laptop manufactured by Dell company.

Since the day of purchase the said laptop is giving a whole lot of problems.

I contacted Dell's customer care executives, and everytime they gave instructions over the phone, but that didn't solve the problems fully.

The laptop is quite slow in performance and the optical drive turned out to be faulty.
They replaced optical drive but with refurbished one. My laptop is brand new and is under warranty period and I am entitled to get a new replacement, but instead they sent refurbished product.
And I made repeated requests to fully check my system, physically; because frequently the DVD drives are getting unusable and I am not sure whether it is happening because of faulty DVD drives they are sending or because of problem with the laptop as a whole? But my requests went unheeded by Dell.
And I also doubt about Dell's policy of replacing optical drives with faulty ones, which becomes unusable after few days or months. That may be a policy to somehow cover the warranty period and then make the customer forced to buy a new one as soon as the warranty period gets over.

Please help regarding this at the earliest.

Thanks,
Rahul.

Sir
I have purchased a DELL Vostro 1540 laptop from Networking electronics system company NESCO , Faridi Building, Hazratganj, Lucknow on 16th july 2012 and it got stopped working within 10 days of purchasing due to some technical problems. I complained,but the company is refusing to take any action, rather than fixing the problem, they are giving me the suggestions that I should repair it myself with the help of a screw driver.
Kindly help me to get it repair or replace it becoz i can't afford the repair cost of it.

Hallo Sir/Madam ,
I am Sourabh More from Pune.

I had Dell XCD35 Which is been given to DELL serviece center in Pune at Shivajinagar.
[ Accel Serviece centre ph:- [protected]/18 ].

They have sent my phone to replacement to you at 22/05/2012 due to Diapperance Of Display ! [without any reason !! ]

Now,
Even after 3 months [ 104 days till today ]

I HAVEN'T GOT MY PHONE BACK REPLACED !!

I REQUEST YOU TO PLEASE THINK ABOUT MY PROBLEM & HELP ME !!

30th August'2012; 19:49
_______________________________

On 18th July'2012, I had left my Dell XCD35 Android Phone for replacement under warranty at Digicomp Complete Solutions, Modi Tower, Nehru Place, New Delhi.

There was some problem with the display of the phone. At the service center, I was informed of a deadline of 30 days from 28th July of the completion of the process of the replacement of the device. They had told me that I can come back after 30 days and get my device back.

After waiting for 40 days I contacted Digicomp and was requested to call Dell customer care service. I contacted them, and they gave me Dell's telecom division's email id at which I was supposed to contact them for further details of my case.

I contacted them and they told me to wait for another 8-10 days. I did not receive my device back even after that period. I contact them again via email, and strangely, this time they did not even bother to reply to my mail.
I contacted the customer care representative again and she promised me that they were to dispatch the stock yesterday.
In this period, I tried contacting Digicomp and Dell customer care representative several times. Even after waiting for as long as half an hour nobody collected my call at customer care center. Moreover, the land line phone at Digicomp never connects, and whenever I call at cell phone they tell me to call at land line and then hung up on me.
Dell spokesperson have hung up on my call twice, and never completed a conversation with complete assurance.

I am attaching a copy of the emails that I have sent and received from Dell.
The last one of the was sent today only.




[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Fri, Aug 17, 2012 at 11:33 AM
Subject: RE: Delay in replacement of product
To: *************@gmail.com
Cc: [protected]@digicompindia.com, mukesh.[protected]@gmail.com, [protected]@digicompindia.com


Dear Mr. Chetan

Sir would like to inform you that we are facing shortage issue in supply of XCD 35 Units from our manufacturing unit. We are also following with our manufacturing unit on same and as per the update from them fresh new units should be available with us in next 8-10 Days as soon as units are available with us we will get them dispatched to the Digicomp Delhi service center. We will also inform the center engineer that once he receives fresh stock to assist you on priority. Kinldy be in touch with the service center for further assistance

Mukesh please look in the issue and assist Mr. Chetan to close the case on priority

Regards

Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.




From: Chetan Bhasin [mailto:************@gmail.com]
Sent: Thursday, August 16, 2012 8:14 PM
To: DellIndia_telecomsales
Subject: Delay in replacement of product

Hello!
I left my DELL XCD35 for replacement under warranty at Complete Digicomp Solutions, Modi Tower, Nehru Place, New Delhi.
It has been almost thirty days, and I am in urgent need of return of my device. I was advised at the service center to contact DELL authorities and was provided with your email address by DELL customer care representative.
Pleas assist me with this as soon as possible, understanding my urgency. Pleas avail stock at the named service center at soonest possibility.

-Chetan Bhasin


______________________________________

Now here is the conversation that took place today (I am not attaching the mail that was never replied, instead I have attached it in forward mail that I had sent them today, it is included in this complain letter)-:



[protected] Forwarded message[protected]
From: Chetan Bhasin <*************@gmail.com>
Date: Thu, Aug 30, 2012 at 2:09 PM
Subject: URGENT MAIL: XCD35 REPLACEMENT STOCK NOT RECEIVED
To: [protected]@dell.com


PLEAS READ THIS MAIL VERY CAREFULLY : THIS IS NOT SPAM

Pleas read the forwarded message as well. The time and date of sending of this message is also included. This message, which was sent to Dell was never replied. I had received the delivery report of the email sent so I am damn sure that this mail was sent successfully.
Now, let me tell you that a dell person hung up on me for the second time. I am attaching two links, which are as following:
http://www.grahakseva.com/complaints/78498/dell-xcd-35-mobile-sent-for-replaceme...⇄
http://www.consumerforums.in/45-days-delay-for-repl-of-dell-xcd-35-hs/comment-pa...⇄

What impression do you think does these things make on reader?

It has been around 45 days, and I have not received the Dell XCD35 device which I had left at the service center at Nehru Place, New Delhi. The name of the service center is Digicomp Complete Solutions.
Today, for the second time, a person from Dell hung up on my call (it is strange that I was even talking to one, otherwise call never connects).
Yes! I have been calling Dell customer care from last three to four days and not even once was my call connected, even after waiting for several minutes (around half an hour).
Plus, when I call at Digicomp, the land-line number never connects (practically never), and whenever I call at the cell phone... Well! They say call at landline and then hang up the phone.

Should I suppose that Dell is not supporting me at all, or not even listening to what I have to say.

This is not a my first warning, but indeed it is the last one. On last Saturday, I was promised by Dell that I will receive the consignment before this Sunday at Digicomp. However, neither Digicomp or Dell customer care center are picking my call. How am I suppose to know if my device has reached the service center. Or am I suppose to travel for two hours and go to service center, spending 100 bucks on traveling in rainy season?

I AM GOING TO CONSUMER COURT ON MONDAY IF I DO NOT GET A RESPONSE WITHIN 24 HOURS OF SENDING OF THIS MAIL.

I am sorry for use of such harsh language, but I am not left with any other option. You are manufacturing a call phone, not a space ship!

-Chetan

[protected] Forwarded message[protected]
From: Chetan Bhasin <*************@gmail.com>
Date: Fri, Aug 24, 2012 at 8:36 AM
Subject: Complaint regarding replacement of XCD35
To: [protected]@dell.com


Hello!
I feel extremely sorry to tell you that this is the second time that I am contacting you. More than a month ago I left my DELL XCD35 (registered by the name: Chetan Bhasin, or Chetan) for replacement under warranty at Digicomp Complete Solutions, Modi Tower, Nehru Place, New Delhi - which is a registered Dell service center.
I have not received my product back even after waiting till the deadline provided to me by service center. I had also contacted Dell the few days ago and I was asked to wait for another few days. Even now, I have not received my product. Moreover, contacting the service center I hardly get my phone call picked up, and when they do pick my call they tell me that they have not received the stock for XCD35 and I have to wait even longer.

I shall tell you that I have been waiting for really long, and I understand that no manufacturing issue takes such long time. I am in urgent need of return of my phone since I do not have any other device to continue with due to which I am experiencing heavy loss.
I either need my device back, or need the compensation for the same.

Pleas understand the degree of my urgency and assist me as soon as possible. I do not think if it would be possible for me to do without my device for more than 2-3 days, by maximum.

-Chetan Bhasin

_______________________________




[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Thu, Aug 30, 2012 at 4:33 PM
Subject: RE: URGENT MAIL: XCD35 REPLACEMENT STOCK NOT RECEIVED
To: *************@gmail.com


Dear Mr. Chetan

Regrets for missing your previous communication

Would like to confirm you presently we are facing some shortage in supply of XCD 35 from our manufacturing unit. Would like to inform you that we are continuously following with our manufacturing team on same and as per the update fresh units are expected soon in next 7-8 working days As soon as units are avaieable we will forward the units to Digicomp Delhi service center . Kindly be in touch with the service center for final confirmation

Mukesh- As discuessed once you receive replacement stock for Dell XCD 35 block one unit for Mr. Chetan, check the unit and then only call Mr. Chetan for replacement

Regards
Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Contact No[protected]
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.

How am I doing? Dell values customer feedback. If you have any suggestions or feedback please feel free to mail my manager, [protected]@dell.com




From: Chetan Bhasin [mailto:*************@gmail.com]
Sent: Thursday, August 30, 2012 2:10 PM
To: DellIndia_telecomsales
Subject: URGENT MAIL: XCD35 REPLACEMENT STOCK NOT RECEIVED

PLEAS READ THIS MAIL VERY CAREFULLY : THIS IS NOT SPAM

Pleas read the forwarded message as well. The time and date of sending of this message is also included. This message, which was sent to Dell was never replied. I had received the delivery report of the email sent so I am damn sure that this mail was sent successfully.
Now, let me tell you that a dell person hung up on me for the second time. I am attaching two links, which are as following:
http://www.grahakseva.com/complaints/78498/dell-xcd-35-mobile-sent-for-replaceme...⇄
http://www.consumerforums.in/45-days-delay-for-repl-of-dell-xcd-35-hs/comment-pa...⇄

What impression do you think does these things make on reader?

It has been around 45 days, and I have not received the Dell XCD35 device which I had left at the service center at Nehru Place, New Delhi. The name of the service center is Digicomp Complete Solutions.
Today, for the second time, a person from Dell hung up on my call (it is strange that I was even talking to one, otherwise call never connects).
Yes! I have been calling Dell customer care from last three to four days and not even once was my call connected, even after waiting for several minutes (around half an hour).
Plus, when I call at Digicomp, the land-line number never connects (practically never), and whenever I call at the cell phone... Well! They say call at landline and then hang up the phone.

Should I suppose that Dell is not supporting me at all, or not even listening to what I have to say.

This is not a my first warning, but indeed it is the last one. On last Saturday, I was promised by Dell that I will receive the consignment before this Sunday at Digicomp. However, neither Digicomp or Dell customer care center are picking my call. How am I suppose to know if my device has reached the service center. Or am I suppose to travel for two hours and go to service center, spending 100 bucks on traveling in rainy season?

I AM GOING TO CONSUMER COURT ON MONDAY IF I DO NOT GET A RESPONSE WITHIN 24 HOURS OF SENDING OF THIS MAIL.

I am sorry for use of such harsh language, but I am not left with any other option. You are manufacturing a call phone, not a space ship!

-Chetan

[protected] Forwarded message[protected]
From: Chetan Bhasin <*************@gmail.com>
Date: Fri, Aug 24, 2012 at 8:36 AM
Subject: Complaint regarding replacement of XCD35
To: [protected]@dell.com


Hello!
I feel extremely sorry to tell you that this is the second time that I am contacting you. More than a month ago I left my DELL XCD35 (registered by the name: Chetan Bhasin, or Chetan) for replacement under warranty at Digicomp Complete Solutions, Modi Tower, Nehru Place, New Delhi - which is a registered Dell service center.
I have not received my product back even after waiting till the deadline provided to me by service center. I had also contacted Dell the few days ago and I was asked to wait for another few days. Even now, I have not received my product. Moreover, contacting the service center I hardly get my phone call picked up, and when they do pick my call they tell me that they have not received the stock for XCD35 and I have to wait even longer.

I shall tell you that I have been waiting for really long, and I understand that no manufacturing issue takes such long time. I am in urgent need of return of my phone since I do not have any other device to continue with due to which I am experiencing heavy loss.
I either need my device back, or need the compensation for the same.

Pleas understand the degree of my urgency and assist me as soon as possible. I do not think if it would be possible for me to do without my device for more than 2-3 days, by maximum.

-Chetan Bhasin

________________________________




[protected] Forwarded message[protected]
From: Chetan Bhasin <*************@gmail.com>
Date: Thu, Aug 30, 2012 at 7:29 PM
Subject: Re: URGENT MAIL: XCD35 REPLACEMENT STOCK NOT RECEIVED
To: [protected]@dell.com


Be in touch with service center? Yeah... only if they pick my call, I can be in touch with them. Excuse me, but what kind of manufacturing shortage takes such long?
Even if you were to create the whole device it wouldn't take that long.

Pleas return my device back to me as soon as possible. Moreover, what about the promise of receiving of consignment by Saturday by customer care representative at Dell?
I thought I had made it pretty clear how helpless I am in this condition.

-Chetan Bhasin

My Name is Sajid Ansari I had Dell XCD35 Mobile handset. I have geven my handset to Dell Service Centre for it is not working properly (handset ear pice voice is cracking) scene 20 days is gone and I have visited service centre twice but the answer is same (come after one week). Please do the needfull

Sir/Mam

I am seriously frustrated by the dell people .i purchased dell laptop from my 5months salary saving on 13june 2012 worth 45000rs and within 30days my hard disk got crashed and i lost my whole office data , and in next 15 days my HeatSink was replaced because there was a heating issue which is still not resolved and they even brought a motherboard and a Heatsink after 10dayz when heat sink was changed. please help me each and evry part they are going on changing 3 parts were changed only screen is left to screen to change but problem not resolved. And now they are telling me that Will take your laptop to Bangalore but even taking my laptop to Bangalore they were telling me (No matter we take the system to Bangalore or send engineer we will not be able to confirm that this system will start working without any defects in future) All this thing are going from 2 months. This was the dell person who said me Sujay Jadhav , Dell | Executive Customer Support Team, Office : +[protected]. i Need a laptop replacement As in 2 month there are so many problems ,i don't know what would happen in future. This is my dell case no[protected]. My laptop service tag is 798LQR1 and express code is [protected]. Help me please help me please

Dear Sir,
I had purchased DELL LAPTOP in 15/03/2012 end. After half year Laptop Speaker is Fail. So I just Call to Dell service centre but they just told me they dont have change Speaker of this laptop but they give me one year Warranty.
I have Complete Dell Customer care Office My Complete No.[protected],
The person told me that we cant help you out for this problem.

Please Help me Sir ..

i purchased a dell inspiron laptop about 40 days back, which started giving hardware problems one after the another with in a month.after reporting a complaint, the dell people agreed to pick up replace the defective laptop in 3-4 business days.now its around 12 days and i get only assurance that some one will come the same day for pick up. many executives call up in between and promise that the problem will be solved by evening, but nothing will be done.its a waste of time and money to invest in such laptop, where u get frustated and loose ur work.its a negligent and a highly non professional act being displayed by dell services to really looked upon...

Respected Team,


this is Bhuvnesh from J&K ..i have purchased dell Xcd35 mobile from dell outlet in jammu.
After 5 months from purchase, its display stop working i contact the dealer(as the mobile is under warranty period) he told me that the service center is been closed here and soon they will open new service center here in jammu, so i have to wait..after next one month they started their service center and its been 45 dayz my mobile is with them and they are not returning it. As according to them, its not been repaired and is at their chandigarh center .my mobile number is [protected] please call me so that i can narrate you the whole story..please please help me....lots of hope from ur side.
.
thanks Regards.
Bhuvnesh khajuria



Service Center Details and number :-
VP Sales and Services
5-A/A, Near POLICE Station
National HIGHWAY,Gandhi Nagar
jammu-180004
Ph. number:-[protected]


Mobile detail :-
XCD35
IMEI NUMBER :-[protected]
Fault:- Touch not working.
Warranty stauts :- YEs.

Dear Sir, Date 22/08/2012
I am Rupesh S Lahoti I was In Nagpur Where I Purchased Laptop from below shop on 19/09/2011
SILVER SYSTEM
Silver Palace,Bs 1 & BS 2
Opposite Yeshwant Stadium,
Dhantoli Nagpur 440012
Ph No [protected]/49
[protected]/77
M.N [protected]

When I face the Battery Problem I contacted Dell services I Found

1) Silver System has Not Given Original Bill as Per Dell Service record the Laptop is Purchase
From Canada Country which is Legally Is not allowed. So Dell are not to give any kind of service as the Laptop is Purchase from Canada Country and Dealer is not register the laptop
With DELL SERVICES.
2) When I contacted the shop regarding this problem of Battery as well as the original Bill,
I had forwarded the Scan Copy of the bill but shop keeper is not agreed.
He is given oral assurance But no action is From His Side as I had given written complain
In shop for original Bill as well as for battery replacement. He is denying for the thing
Battery replacement as he know the he is not liable to give replacement after 19.09.12
So he intentionally postponing thing.

I am pursuing the thing on mail as well as the telephonic communication but he is intentionally avoiding the thing even i had send this problem to consumer forum but
He is less bother and so I have to reach the higher authority kindly take the action aginst
This complain and even please let me Know where should I approached so I get resolve
Problem
The Scan Copy of the Bill Is attached along with this mail
Thanks & Regards,
Rupesh Lahoti,
M No [protected]

I had bought a Dell laptop ( Model :- Dell vastro 1440 ) march 2012. I got a warranty on the purchased laptop for 1 year. Recently after 2 months I started having problem with the speakers. Problem in the sense that the right speaker was working and the speaker on the left was not working. For the problem I talked to the Dell care. I had a talk with Mr. Dhawan and was told that as you were using some software which might have damaged your speaker and at that condition they are not going to change the same free of cost.
Then I argued to them that first of all there is no as such recommendation in your site or was told by your retailer about the do’s and don’ts o[censored]sing software as to such you will use this software and you will not use that software. Than after much arguing when I asked for his employ id as I want to lodge a complaint, then he told to talk to his manager and forwarded the call to his manager Mr. Nevielle.
I had a long discussion with Mr. Nevielle but the matter remained the same. He was also on the same point as that you used some software which damaged your speakers. Whatever so after a long discussion I realized that as I been cheated and trapped after purchasing. Then I agreed to the terms and said that I am ready to pay. SO in reply they send me a quotation of what I need to pay for the replacement of the speakers including service charge. The amount came to be Rs. 450/- only. I did the payment. Then they asked for the address. I verified the same. Then they called me up and told that we cannot courier it to your address as we need a transit form to transfer. They are right at their condition. But the thing I asked them that why you didn’t mention these conditions in the quotation send by you. May it be that after seeing your quotation and such transit form I would have not made the payment as I am in such a area that for the only form I had to make a whole day harassment and better I would have opted for buying external speakers.
When I said that I will be unable to provide the form and asked for some optional solution they told me to give someone’s address residing other than Uttarakhand where I am currently residing so that they can courier it to the address provided by me. Then the concerned person whose address I will be providing will courier it to me.. then I said that when the concerned person can courier me why not they. And more over I will not be bear the amount incurred in courier. During my argument I was told that the service engg. will visit place where I am residing and change the parts. When the service engg. is to visit my place than why all these transit form and courier and all.
I asked them to refund me my payment with a written document that due to unavailability of transit form from the customer we are not able to courier it. They straight away denied me telling me that there no other option other than giving the transit form.
Now I am feeling totally cheated on purchasing of Dell. So please see towards my problem of replacement of speakers.
My point is that why should I spend a penny when I have got a warranty and there is no such recommendation that you use such and such software. So I want to get it done free of cost and want my money to be refunded…

MAIL ID :- [protected]@gmail.com

Respecter Sir,
With due respect I wish to draw your kind attention towards different frauds who are sending various interview mails
demanding some refundable security amounts which is not legal and they also assist to provide air tickets and job
call letter after the successful deposition of amount.
Therefore I request you to pay your attention towards these frauds and give them punishment who
are earning money from different students by giving them assurances of jobs.

Thanks and Regards,
Archana Pandey
B.Tech Fresher

I am very upset with Dell Customer Service, it is the worst, people do not buy dell products because i had bought their laptop they had assured me that if any damage would be their everything will be covered if it was within the warranty period and they would look into the matter immediately but no, nothing like that happened at all. I called the customer service sent them the pictures of my laptop to show them the damage after that i did not hear from them at all, one email was sent to me and i replied to it, later again nothing so i went to the Dell Service center in J.C. Road and when i got there and showed them my laptop which was within my warranty period, they simply said that the parts are not there and since my warranty period is about to expire in the next 12 days, i need to extend it, how easily they said it. I do not understand, so Is it my fault if the parts are not there or what??? Is it not their headache..?? If they simply cannot deliver what they have promised why lie, tell the customer beforehand and do not make false promises. I will suggest all the people to not go for Dell Products because once its damaged and that too within warranty period DELL does not care.

Hi

This grievance is in regard with my Studio 1558 Laptop that i purchased from Dell. After few months of its purchase the system started creating all sorts of problems i.e. Firstly its mother-board went out of order, than hard disk and soon it was realized that its DVD derive has also problem in DVD writer and so on.

The Laptop position at the moment is all its parts have multiple replacements that include mother board twice, hard disk thrice, dvd derive thrice, display panel once. Thus if we give a close look to all this it indicates the system has some inherent problem and has not been given the right kind of required support/assistance.

In the latest scenario, system is suffering from repeated display driver failures probably caused due to faulty mother board replacement (not accepting video cards/driver upgrades ) done in the month of Feb 2012 by DELL and despite of all the trouble shooting done from dell support the problem remains un-resolved. How this case has been handled during almost last three months i.e. 21 May 2012 when i first raised this issue and until now can be understood by the below details.

Dispatch Number:[protected] Dated May 21 2012
Dispatch Number:[protected] Dated Jun 18 2012
Dispatch Number:[protected] Dated jun 25 2012
Dispatch Number:[protected] Dated Jul 02 2012
Reply from Sandeep Sharma : Case#[protected] Date 06 Aug 2012
Reply From Ivan Sharath on 09 Aug 2012 : The person seems to be from DELL Incident Resolution team just gave a brief call of 5 seconds or so and just dropped a mail saying that i was tried to be contacted but was unable to reach. This clearly indicates the lack of Customer support attitude that DELL seems to have for its customers which can not be taken as positive for DELL which was once known for customer friendly assistance and support.


I hope people from Dell must understand the gravity of the problem that is being faced during the last almost one year now and take the much needed corrective action.

Many Thanks

Arun
Mail : [protected]@gmail.com

i have been a Dell user since 8-9 years and due to good experience till now, i had purchased DELL STREAK last year. Since then somehow i m facing problems. and now there is some screen problem. I consulted the service center in our area, they are asking for damage charges. I informed them tht my phone is under warranty and if problem occurs on its own, i m not responsible. There is no physical damage on the screen, smething has happened inside. hten also nothing was done by the company.



Plz look into the matter ASAS as warranty will expire on 20th August,2012

Looking forward for genuine & promissing revert

I purchased this Inspiron Laptop from Dell for around Rs 34,000 last year but the experience has been a nightmare. I have changed parts three times within a span of a year through their warranty but now when the warranty has expired there is again problem with the hardware driver. Inspite of several complaints to replace the product as its faulty there is no proper respnse. Though they come & change the parts if its within your warranty for Free but you never know when that part will again stop working. If you call their Toll Free Number they will try to sell you extended warranty but wont listen to your complaint until you pay them money. It has been really a pathetic experience & I am planning to file a complaint in the Consumer Forum against Dell India.

Change DVD Drive in Dell Vastro - 1510
D-630 note book

S/no [protected]

[protected]


snajeev jha
SDO
Jabalpur
Mobile no. [protected]