Dell India Complaints & Reviews

Respected Sir / Madam,
With due request I, Kamrun Nehar, resident of Mugbasan Village – under Keshpur P.S. in Paschim Midnapore district. Would like to draw your kind attention in the matter on how I am suffering after buying a Laptop for my personal used. After facing problem, during used, I had informed the owner of the shop from where that was purchased, for several times but they had not taken any step against my Complaint.
On 7 August 2012, (Vide invoice no. : CM / RM / 11-12 / 0529). I had purchased a Laptop of Dell Company (INSPIRON – 705 (A), BLACK MODEL – 639G, Service tag FVY5NT1), it was purchased from RETAR MEDISERVE Pvt. Ltd. (Computer Division), situated at B.T. Collage Road, Midnapore.
From the date of purchase, I am facing several problem in using the Laptop. I had noticed that, the battery backup is very poor as it does not support more than two hours. Several times it gets hanged and net service disconnected. The USB ports do not work properly. Even, I faced problems as in many time the USB mouse and key board do not respond. Even the Laptop and modem get heated within half an hour, which is quiet unnatural.
After facing such problems I had contacted with the seller for several times (both over phone and going there personally with Laptop) but had not received any positive and fruitful response from their end. I even had wrote about the problems to the Dell Company authority and the result is same.
I think that, the Laptop which was purchased by me, is certainly a previously used product, and they had cheated with me.
In this condition, I am praying you to take steps in this regards so that they would replace the defective product with a new one.
Hope that you will take all necessary steps in the above mentioned matter.

Thanking you,
Yours faithfully,
Mugbasan , Keshpur
Dt.-07.03.2013 (Kamrun Nehar)
D/o – Sk Alauddin, Vill.+P.O.- Mugbasan,
P.S.- Keshpur, Dist- Paschim Medinipur (W.B.)
Email-ID kamrun.[protected]@gmail.com , Mob.- +91 [protected]

 Attached a Xerox copy of Cash Memo & a warranty support information

Dear Sir,


I purchased a Dell Ultrabook (system details attached) in the month of November 2012 with 3 years onsite warranty. I received the same in the first week of December 2012.

However after using the laptop for a month, it started giving electric shocks all the over the laptop body when connected to the Charger. I have tried that at multiple locations and with multiple chargers. The problem remains same. I had reported the same to the technical support and they had arranged for a technician’s visit.

The technician had replaced the motherboard and the panel below the keypad from the original magnetic body to a non magnetic one. He even checked the earthing system at our office which was working fine.

The technicians have visited 3 times in the month of February 2013 and have not been able to solve the problem.

The technician has advised to the concerning officials at dell that the system needs replacement.

I was then told by Dell that they will pick up the faulty system and give me a replacement system after a month’s time. I am unable to understand how they expect me to work without a laptop. Why do i have to keep suffering? Is this the way Dell deals with its customers?

I am requesting Dell to bring the new system first and take away the old one as it is being with other parts of a faulty laptop. This will save me from inconvenience & shall not jeopardize my office work. As it is I have faced enough troubles with this system to the extent of being electrocuted & medically injured.

I thus request you to kindly arrange for the replacement with a new ultrabook wherein the new system shall be given to me first and the old may be taken away in exchange hand to hand.

Looking forward to a fast & amicable solution.

--
Assuring our best services as always.

Thanks & Regards,


For MELCON


Aparna Jain
CEO


|www.melcontransformers.com|

96, Shanti Kunj, Alwar
Mobile:/ [protected]/ [protected]

System Details
[protected]---


Dell Support Center: System Information
Monday, February 11, 2013 2:12:24 PM

System Summary
Product Inspiron 5423
BIOS Version String A08
Service Tag FTQJMV1
Express Service Code [protected]
Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Battery - Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Type LION - Lithium Ion
Battery Serial Number 47
Hard Drive - WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Hard Drive - SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Hard Drive - WDC WD5000LPVT-75G33T0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Marketed Size 500.1 GB
Hard Drive - SAMSUNG SSD PM830 mSATA 32GB
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Marketed Size 32 GB
Optical Drive - HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012

Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Windows Directory c:windows
System Directory c:windowssystem32
Maximum OS Memory 192.00 GB
System Name AJ
User Name chini
Windows Experience Index
Base Score 4.9
Processor Subscore 6.4
Memory (RAM) Subscore 5.9
Graphics (Aero) Subscore 4.9
Gaming Graphics Subscore 6.3
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 11/21/2012 1:32:30 PM
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19

Security
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - AVG Anti-Virus Free Edition 2013
Product Name AVG Anti-Virus Free Edition 2013
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No

Motherboard
System Board
Manufacturer Dell Inc.
Product UNKNOWN
BIOS
Vendor Dell Inc.
Release Date 11/26/2012
BIOS Version String A08
ROM Size 2.00 MB
SMBIOS
Version 2.7
Intel(R) Mobile Express Chipset SATA RAID Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type RAID Controller
Class 01h:04h:00h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 282Ah
Revision 04h
Driver Provider Intel Corporation
Driver Version 11.6.1.1001,[protected]
Driver c:windowssystem32driversiastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E31h
Revision 04h
Driver Provider Microsoft
Driver Version 6.2.9200.16420,[protected]
Driver c:windowssystem32driversusbxhci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E2Dh
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E26h
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys

Processors
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
Signature 306A9h
Family 6h
Model 3Ah
Technology 22 nm
Temperature 56 C
Performance
Max Qualified Speed 1.80 GHz
Max Turbo Boost Speed 1.80 GHz
Current Speed 1.80 GHz
Multiplier x 18.0 (8 - 18)
Max Turbo Boost Ratio x 18
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX
Cache Summary
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 56 C
Threads 2
Core : 1
Temperature 47 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 2.13 GB
Recommended Total Size 5.80 GB
Page File c:pagefile.sys
Location c:pagefile.sys
Size 2.13 GB
4096 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer 830B
Memory Part Number NT4GC64B8HG0NS-DI
Memory Serial Number 9D56126E

Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Manufacturer Name SANYO
Type LION - Lithium Ion
Battery Serial Number 47
Designed Capacity Percentage 93
Current Charge Percentage 82
Current Charge 33.72 Wh
Full Charged Capacity 41.25 Wh
Designed Capacity 44.40 Wh
Voltage 12.23 V

Communications
Network Card - Intel(R) Centrino(R) Wireless-N 2230
MAC Address 84:a6:c8:25:cf:4c
Adapter Connected Yes
Current Speed 72.00 Mbps
IP Address 192.168.1.7
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.5.0.42, 8-7-2012
Network Card - Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
MAC Address 78:45:c4:bd:0d:04
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Qualcomm Atheros
Driver Version 2.1.0.4,[protected]
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Bluetooth Port Address (84:A6:C8:25:CF:50)
Service Name BTHUSB
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012

Hard Drives
WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Total Capacity 465.76 GB
OS - C:
Volume Serial Number 32AA-4D31
File System NTFS
Volume Capacity 457.16 GB
Volume Free Space 323.79 GB
Volume Used Space 133.37 GB
SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Total Capacity 8.00 GB
WDC WD5000LPVT-75G33T0
Controller PCI:0:31:2
Port 0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Size 465.8 GB
Marketed Size 500.1 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count [protected]
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Rotation Rate 5400 RPM
Temperature Information
Temperature 28 C
Minimum Temperature (Lifetime) 28 C
Maximum Temperature (Lifetime) 41 C
SMART Attributes
Power Cycles 318
Power On Hours 463
Load Cycle Count 4011
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Calibration Retries 0
Ultra DMA CRC Errors 0
Start Stop Count 360
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 80 minutes
Excessive Password Attempts No
SAMSUNG SSD PM830 mSATA 32GB
Controller PCI:0:31:2
Port 1
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Size 29.8 GB
Marketed Size 32 GB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 62533296
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Rotation Rate Non-rotating media
SMART Attributes
Power Cycles 323
Power On Hours 468
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 6 minutes
Excessive Password Attempts No

Optical Drives
HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS

Video
Video Card - Intel(R) HD Graphics 4000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.75 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.2849, 9-2-2012
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Manufacture Date Week 51, Year 2011
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.2.9200.16420, 6/21/2006

Audio
Sound Card - IDT High Definition Audio CODEC
Driver Provider IDT
Driver Version 6.10.0.6418,[protected]
Driver c:windowssystem32driversstwrt64.sys
Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation
Driver Version 6.14.0.3097,[protected]
Driver c:windowssystem32driversintcdaud.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys
USB2.0-CRW
Manufacturer Generic
Serial Number [protected]
Device Version 57.6.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Realtek
Driver Version 6.1.8400.39030,[protected]
Driver c:windowssystem32driversrtsuvstor.sys
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Device Version 120.6.9
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012
Driver c:windowssystem32driversbthusb.sys
Laptop_Integrated_Webcam_HD
Manufacturer 002618D4BE1A-C517-093B29
Device Version 40.0.3
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbccgp.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversi8042prt.sys
Mouse - Dell Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 16.2.10.3,[protected]

Printers
Send To Microsoft OneNote 2010 Driver
Model Send To Microsoft OneNote 2010 Driver
Path Send To OneNote 2010
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643mxdwdrv.dll
PDFill Writer
Model PDFill Writer
Path PDFill PDF&Image Writer
Driver Version 0.3.6000.16386
Driver C:Windowssystem32spoolDRIVERSx643PDFILLPSCRIPT5.DLL
Microsoft XPS Document Writer v4
Model Microsoft XPS Document Writer v4
Path Microsoft XPS Document Writer
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
Epson ESC/P-R V4 Class Driver
Model Epson ESC/P-R V4 Class Driver
Path EPSON Stylus TX400
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
doPDF 7 Printer Driver
Model doPDF 7 Printer Driver
Path doPDF v7
Driver Version 0.3.0.0
Driver C:Windowssystem32spoolDRIVERSx643dopdfpr7.dll
Adobe PDF Converter
Model Adobe PDF Converter
Path Adobe PDF
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643PSCRIPT5.DLL


Product Version: 3.2.6032.102

I have purchased a laptop of Dell Inspiron N5050 in March 2012 which was having the rupee symbol in the

keyboard adjacent to $ symbol. After 8-9 months there was some noise sound found in the keyboard, so the Dell

support staff replaced it with a new keyboard. But that keyboard didn't contain any rupee symbol, so the

support staff said to replace it after somedays. After that date have complained many times to replace that

old version keyboard, but all in vain. They are doing the same job by bringing the same old version keyboard

everytime which doesn't contain any rupee symbol.My waranty will expire on 21st March 2013, but they said

that the keyboard having the rupee symbol is not available now. So what will i do to get the correct keyboard

from Dell before my waranty expires. Where can i lodge a complain against Dell if they are answering like

this and not providing the correct part to me. My service tag code is [protected] and mobile no is

[protected]. Please help.....

Dear Sir,

I bought Dell i5 laptop a year ago by education loan. and i have to face 3rd time this heating problem in my laptop it is too heating at the corner of my fan side..even i cant touch it . at first time this problem identified within 6 months of puchasing date of my laptop and it was repaired by the company by replacing the fan. and 2nd time before the one month of warranty of my laptop the same problem is occurring again and i complained again.and this time again company replaced the fan by saying this will no create again such problem again but now after the three month of ending the warranty of my laptop this problem again occurring .and i am so disappointed from the company that how irresponsible that the same problem is occurring again and again.
now i wanted to know that can i file the complaint in the consumer forum about my issue..even my warranty is out of date but the two time the same problem is occurred and the company only change the same thing but still my problem is not resolved.plz suggest

Vikas Jha
[protected]

ONLINE DELL STORE TOLD ME 3 YEARS OF WARRANTY FOR INSPIRON 15R 7520 MODEL... THEY TOLD ME THAT OFFER IS FOR LIMITED PERIOD AND I PURCHASED THE SAME LAPTOP CONSIDERING 3 YEARS OF WARRANTY

BUT NOW THE CUSTOMER EXECUTIVE ARE SAYING MY LAPTOP WARRANTY IS ENDING IN JULY 2013. I PURCHASED MY LAPTOP IN JULY 2012

NOW PLEASE TELL ME IS THIS 420 OR NOT?????????????



Regards
ARPIT SHARMA

I had a problem with my Dell Inspiron 14 R series laptop. It was getting off as soon as it reached 60 % of battery level. when I called on the toll free no. [protected] for assistance, the lady told me that the problem was with my motherboard. I was asked to make a payment in the name of the company (named above) of a sum of Rs. 11000/- toget my complaint registered and then they would send a motherboard to be replaced. I agreed an made the payment from my account. The problem has not been solved till date even after the replacement of my mother board twice, along with my LCD screen and my DVD drive. It was then that I found that the problem is with my battery and not with parts that the company has been replacing. When I updated them with my problem, the company says that Battery replacement is not covered in the payment I made. More details-
Customer No:[protected] ,Booking Date: 06/02/2013, Quote no 26147233

I have Purchase the DELL INSPIRON - N5050 Laptop on the name of DEESHIKA , Dated : 28 August,2012 with Proper Dealer Invoice .Suddenly Laptop Screen is not working and i have launched the Complaint on 14 Febuary 2013 and Case No[protected] is provided by the Dell Executive. and he said that you are not autorized for the Service and your LAPTOP is OUT of Warrenty but i told him that i have purchased this laptop 6 months back and According to my Invoice it is Under Warrenty.I have Converse with No. of Dell Executive for the resolution.
Details are mentioned below:-
First i talked with Pallav around 5:30 PM , Second i talked with Nitin Sardana On Monday(18/02/13) , Third i talked with Suruchi On 21/02/13 at 2:00PM , Fourth i talked with Neha on 21/02/13 at 6:00 PM ,
Fifth i talked with Vaseem ,an illitrate Fellow who has mis-behaved during our Conversation On 22/02/2013 at 2:00 PM ,
SIXTH I talked with Sarabjeet at 2:00PM ON 22/02/2013 ,Seventh I talked with Renu at 2:30PM ON 22/02/2013 and she transferred to Supervisor HARI and he suggested to Visit at Dealer shop and make Conferrence with him,So they could ask him for the LAPTOP Service Tag NO. and On the same day i have arranged a Call Between Dealer and the Dell Executive Sarabjeet and Ankur. After that Ankur Promised to take Ouick Action regarding Resolution and make a call to me with in 2 hours but till now no body is responding on my Complaint.

The Whole Process is Only to Know the Distributor Name from where the Dealer Purchased the LAPTOP and the Dealer is not Providing the Same.

During this Process,I felt Harassment from the Dell Company.
Is Company Don't Know about this and this Serial No. Laptop is With Whom Distributor/Dealer ?
Is that my Responsibility to update the Company that this and this Serial No. is with this and this DISTRIBUTOR/DEALER ?
Is Dealer /Distributor is Only for Earning Money?
Please help me for the resolution from the Dell Company.

DELL INSPIRON - N5050
I3/4GB/500GB, WIN-7
S.N.-4Z39MP1
SERVICE CODE: [protected]

I bought dell laptop three months ago.i already had it restored 15 days back , but it is still not working properly.
problems-hanging , slow processing , internet is not working , many such issues,
above all this , the customer care person is also taking me as granted.
kindly act earliest to my complaint

your truly
khushal singhal
[protected]

Sir,

My computer has got damaged as it dropped from the table. It is under full accidental warranty so I called customer care and call is received by Ishmeet kaur and i told her that my laptop has got damaged by falling from the table. She registered my complaint (complaint no.[protected] and told me to send the pics of my dell laptop(showing the current status). today in the morning when i send them the pic after 20min i got the call from Ishmeet kaur and she told that the damages are not related to the complaint i have made them and when i again told her that it has got damaged in that way only then she transferred the call to her senior Raghu and again he told me the same that these damages are relevant and it is not damaged only by falling from the table.
Then i told, how can i prove that it has got fallen from the table only. Then he just said sorry we are not going to replair your laptop part under warranty, i have to pay for the replacement. When i told him that i will go to the consumer court for this, then he told me that he is transferring his call to higher authority then his phone got cut. After 2 hr i got call from Ravindra(ph-[protected]) he told me that he is a head of dell technical support and wanted apology for not repairing my laptop and told me that they are not going to repair my laptop under warranty.

I don't know how and what should i do for this sir. Please give me some solution asap sir as it's warranty is going to expire on 22nd of feb..

Thanks and Regards
umesh chandra yadav
[protected]

I brought DELL XCD 35 mobile in Aug'11 from Vadodara worth INR 10,000. In Nov'12 screen problem came and 90% display gone( enclosed is photos for ref). I tried many times to get service support from DELL mobile's service center in Vadodara but they talked quite rudely and did not extend any support.


Further, I contacted DELL India for there support on 18 Dec'12.and explained my problem through e-mail. After many reminders they reverted back asking for original invoice of my mobile on 26 Dec'12 assuring that DELL India will extend enough support to resolve display problem in soonest time.


I submitted original Invoice on 4th Jan'13. On the very same got reply from DELL India that I need to submit DD of INR 1500 ( post warranty charges) @ DELL mobile's service center Vadodara and need to launch a complain and DELL India will replace my mobile with a fresh piece " ASAP".


I immediately took action and submitted DD of INR 1500 on 10th Jan'13. Strange is that when I went to submit DD, DELL mobile's service center named "Accel Frontline Limited" said that we dont work for DELL India and asked to show mail confirmation from DELL India for launching complaint and replacing mobile. Very rude & insulting response from service center.


After submitting DD on 10 Jan'13, I informed to DELL India team same and asked when I will get new replaced mobile for which I did not get any reply even though I sent many reminders.


Finally DELL India team replied on 22 Jan'13 after 2 weeks almost asking complaint no which I provided on next day on which DELL India team replied after 2 days that they have stopped manufacturing DELL XCD 35 mobile and will not be able to replace alteast 20-25 days. If I count from 10 Jan then after 2 weeks after sending many reminders DELL India team is reverting this way.


I am quite surprised to know that as per DELL India team ASAP means approx 1 month and MORE OVER WHEN DELL INDIA ASKED TO SUBMIT DD NO WHERE THEY MENTIONED / COMMUNICATED/ INFORMED THEY THEY HAVE STOPPED MANUFACTURING DELL XCD 35


How a company like DELL can behave this way to their customers. This issue is forcing me to lose my faith on DELL and for sure from next time onwards I will think 10000 times before buying any DELL product.


TILL NOW I DON HAVE ANY REPLY FROM DELL INDIA REGARDING MY CONCERN & PROBLEM RAISED ON 18 DEC'12 THROUGH E-MAILS WHICH I HAVE RAISED TILL MANAGERIAL LEVEL PERSONS IN DELL INDIA. I HAVE NEVER EXPECTED THIS TYPE OF AFTER SALES SERVICE FROM DELL ATLEAST.

DELL IS NOT ADDRESSING CONCERN AT ALL NEITHER REPLYING FOR REMINDER MAILS.

sub:-wrong international sms sent no-[protected] starting dt-26-jan-13

i have purchase a mobile phone(dell aero) dt-25-jan-13 by Airtel Dail Tel Brands(noida) invoice no-512684


last few days, i am socked that my mobile no-[protected] sent international sms([protected]) three or four time per day

i think that the sms is sent by my dell handset.
but as on date the sms was not stopped.


so please find needful,

thanks

rajesh kaushik
[protected]

I bought dell vostro 1550 on 28.2.2012 from a dell re seller and i got 1 year warranty with that system. and according to dell support the warranty of my system is expired on their online portal and i have the invoice of 28-2-12 and dell is not providing me the warranty support for the same. and they are not taking any action my system`s power button is not working fine. and dell is not providing me the warranty support for the same. and dell is really a worst brand now a days.

DEAR FRIEND,

I AM ALREADY REGISTERED COMPLAINT THROUGH DELL CUSTOMER ASSISTANCE ON[protected], BUT ANY ACTION NOT TAKEN TILL NOW.

THIS MY COMPLAINT CASE ID: 18514044 CASE #:[protected]

I AM SURESH V, I PURCHASED DELL LAPTOP INSPIRON N5110 (SERVICE TAG-9QCHDR1) ON 20/04/2012 AT JUBAIL CENTER, SAUDI ARABIA.

MY LAPTOP AUTOMATICALLY POWER OFF IN WORKING TIME SO I GIVEN TO TWO TIME SERVICE AT ENSURE ARABIA SERVICE LTD., DAMMAM-KHOBAR HIGHWAY, SAUDI ARABIA. AGAIN THIS PROBLEM CONTINUE IN MY LAPTOP.

I WANT TO CLEAR THIS PROBLEM OR GIVE ME ANTHER ONE LAPTOP.

I AM NOW IN INDIA AT CUDDALORE DISTRICT NEAR CHENNAI, THIS MY CONTACT NO:[protected]

PLEASE TAKE NECESSARY ACTION AND DO THE NEEDFUL.

I WILL BE WAITING FOR YOUR FAVOURABLE RESPOND.

THANKING YOU

YOURS FAITHFULLY,

SURESH V

Well, who would’ve thought of it! Netbooks haven’t yet been banished from the face of the earth by slates. Dell’s line of netbooks for the Indian consumer has been augmented with the Latitude 2120. The first time we talked about this successor to Dell’s Latitude 2110, the unconfirmed news was about the netbook working its way to the CES with a dual-core processor.It turned out that the Latitude 2120 does come with a dual-core Intel Atom processor and 2GB of DDR3 RAM. The 10.1” HD-capable screen displays 1366 x 768p resolution visuals and the HDD may be offered in capacities o[censored]p to 250GB. For business users, this netbook also boasts of being equipped with wake-on LAN as well as ASF systems-management support.Teachers or parents who need to keep an eye on the network activities of young users can monitor network activity and identify students or kids who are browsing the web with a Network Activity Light. The device’s rubberized outer casing renders easy grip and protection from spills, while the tamper-resistant keyboard is crafted for improved durability and arrives with optional anti-microbial protection.Rs. 19,000 is the starting price for the Dell Latitude 2120 in India. It is offered in black and blue color options.

My laptop is down since 15 Dec 2012. After three services within 15 days the technicians were not able to resolve the issue. The issue was escalated and then I got a call from dell that they will replace the system. After one month of waiting now they are saying that we wont replace the system and you will get the service only. As per their service contract if 3 services are done within a month for the same issue the dell replaces the system.

i am dealing with some issue with my laptop.
1.getting electric shock from my lappy USB ports and upper body.
2.on my lappy screen there is a horizontal line which is visible at the extreme left hand side of the screen.
i called dell toll free number on 11th of jan 2013 and they replaced some of my parts but there are unable to resolve my issue.
now the are saying that your system is out off warranty.I dealing with this issue since july 2012 and every time they came with a different story.
few of there agent and senior person told me we will get back to you but i hav'nt received any call from there side.
pls do something for me .


Name-Syed imtiyaz Ahmed
Mobile no-[protected]
e-mail syed.imtiyaz.ahmed.[protected]@gmail.com

Dell Team have changed almost all the parts but don't know why they are not providing me the original parts; LCD which they have replaced is not as earlier as it is now dull and yellowish in color. Now my laptop is not showing original colors as earlier. I had so may discussion with Dell the original lcd is reflective and glossy but the replaced LCD screen is non reflective and grayish in color. I have clicked some pictures as well which shows the clear difference in between

For your reference please go to the attachments of Screenshots which shows the difference.

I really don't know what is going on but yes fed up with dell now, the Supervisor Mr. Naveen Kumar from Dell was saying if you are not happy then go to service center which is also takes 4-5 days....
I am holding the complete cover warranty which means they will come to my place and do the needful but still such kind of things dell is suggesting.

My laptop used to shut down automatically due to over heating. I had shown my laptop to a Dell authorized seller(www.pctech.co.in) who was charging me a lot for rectifying the problem. I didn't get the laptop fixed from them because of which I had some argument with the person there.
On showing the system to another person for repair, I got to know that pctech technician has drilled holes in the heat sink..!! He even showed me the part with the 3 holes in it.
I am really really disappointed by this unprofessional attitude of a DELL AUTHORIZED SELLER. I am not able to get the heat sink anywhere now, because of which my business has really suffered. This was just not expected of a company outlet of DELL.
HIGHLY DISAPPOINTED..!!