Dell India Complaints & Reviews

I have purchased a new laptop my side panel was broken so I complained in dell to make repaired they sad that turn on your laptop press f12 then run diagnostic as the test completed my laptop restart and the screen flashes two three times and than show me a dialogue box in which their was written no booting device found so the customer care said to restart and then press f2 I did the same and then they said to change some setting and press f10 then y the system restart but still display the same thing so they said that the windows is now starting so they need to replace motherboard and hard disk and told them that my touch pad is not working so they said to replace it also and sometimes my dvd rom was also not working (when I press button present on dvd rom the tray doesn't open but from my computer it gets opened) so they said replace that also and some more things that I don't remember was replaced (total 12 parts) . the next day engineer came and replaced the parts then the next I got an unexpected shock from its body and my OS suddenly shut downs and its reset option(in windows 8 ) was not working and it start hanging or stops working till I press power button for long and the heat of laptop increases and make keyboard very hot to be touched and giving me a miner electric shocks so I again call dell they again send the some parts (mother board , touchpad ,keyboard, ac adapter,etc) at that time I checked the laptop it works fine but the next day again I get an electric shock from it ( I know that isn't because of earthing because I have another laptop from which i doesn't get any electric shock ) and some more issues like data transfer become slow and there is no graphic card in this motherboard( but when I purchased laptop it has amd radeon hd 8730m ) now I become very frustrated I told dell to give me a new laptop as all my parts have been changed now still it is not working properly but they simply refused to do so what can I do to get my laptop replaced

I have ordered dell backpack with 14 accessories combo from website as mentioned
my order number is 6591638
backpack delivered is totally different from what shown on website
Now i can not use backpack for my 17" laptop of dell
please do some needful

Hi,

Manoj here from pune,i have DELL INSPIRON N5050 which is in warranty service tag no. 7N4NNT1,i am facing speakers and mouse touch pad problem so i decided to call customer care they solve touch pad problem but for the speaker they are saying you are using VLC Player and that damage you speakers,i have two media players in my system KEMP and VLC so if a person not using VLC player then how damage will occur,i told dell guyz the same story but they are continuously saying the same thing and asking money for replacing my system speakers,why should i pay money if my system is in warranty.
one more thing,nowhere is written that if you are using VLC warranty will not cover.

help me for this because i dont have money to waste somewhere unnecessarily.

Thanks & Regards
Manoj Patel
[protected]

Hi Respected Sir/Ma'am.

I have bought Dell Laptop(Dell Insprin N 5110).
Model : Q 201
Serial No : [protected]
Service Tag: CFVVWQ1

From Computer world Pathankot. I have buyed laptop on Nov 11,2012.In May I got some technical problem in laptop. When I contacted Computer World owner(Balwant Thakur)for repair under warranty.I come to know that warranty was not updated for my laptop on dell site, and when I contacted Dell support team for warranty. I come to know that this Laptop is not registered under my name.
Pls help me in this, They have sold me old laptop and now they are not covering me under warranty. Pls process this case. I have losted 35000, And another 5000 for traveling back and forth. And I have losted my accountancy business worth rupees 300000, In Grand total I have losted 340000
I am harassed by Computer world owner and by there team. Even they had spoken to me rude and threaten me . Pls help me in this case.

Thanks & Regards,
Laj Want Rai

Dealer Details:
Computer World(Dell Laptop Dealer)
Balwant Thakur
Computer World,F Block,Shop 50-51,1st Floor, Opp Mahadev Market,Dalhouise road PTK.
[protected]
[protected]
[protected]@rediffmail.com


My Details:
Laj Want Rai(Nickname-Tinku), Village-Khanpur, Kacha Madhopur Road
[protected]
[protected]
[protected]@gmail.com

Sir,
I am a Mass Communication student. I bought a new dell Inspiron laptop and not even a month my display screen started to show linings in there. I called up the customer care service and asked them about the problem. First of all, they did some testing through the net and later they even asked me to send the snapshot of the screen. I did all the possibilities that i can to get my laptop repaired but the nothing was done so far. I had to call them up several times reminding them to please repair the system. But their answer to my question was that the parts were unavailable. Also, my date to leave the current location was approaching so i asked them to repair it as soon as possible. They said that it would be done by 2-3 working days, but no, nothing like that ever happened. But i did not give up, so i called the customer care again and again asking them to send an engineer to repair the system. Later i had a call from their Supervisor who happens to tell me that the parts had been reached to my current location and that the service would be done by the next day. The other day when the service needs to be actually done, i got a call from the service centre saying that the parts were not available again as they have given the service to another customer. Now my question is, how can that be possible? If this was what i needed to hear then why did they give me hope? If they had known for the fact that it could not be done actually why did they kept me waiting for another day? It has been approximately 10 days i kept waiting for the engineer to arrive and repair my system. I was said that Dell service was good, and this is what i got to see.
It would be an honor if you look into these matter for me as this was not a simple problem. I would be grateful if you do so.
Thanking you.

Yours Faithfully,
Fedora Amasa S Marak

Hi,

I have taken a Laptop from dell website.But It was not the same Laptop as it was shown on the website

Scenario:

Laptop showing on the website was different(with Touchscreen) to me.when I have ordered the laptop in the confirmation mail it was different(without touchscreen) to me.
As I have read the configuration at time of submission of order on website so I have not checked the confirmation mail in details and I have payed the money.

When I have talked to the laptop company person then they have told me the touchscreen laptop with high price and the explained me that It is a only for attracting customer but when you go inside that link it will be different as delivered to you.


My Problem:
As I have ordered the laptop by seeing on website.Although they are agree that they will refund my money but it will take time.


I need your advice what should I do in this case ??


Note:
Please check the screenshot Inspiron 15 laptop.
Please check the mail as they have mentioned that it is not touch laptop in order .

I placed an order with Dell on 9th May 2013 for the laptop battery and have not received it in over 3 weeks now, whereas I was promised delivery in 3-4 days time. The same problem I face was when I had ordered the Laptop and the delivery was delayed by almost 2 months. There service has deteriorated over the years.

This time when I mailed them on feedback about the battery, there was not response from the customer care side. Only after sending a second mail was I told that they will look into the matter.

They just take customers for granted. We all should come together and take legal action against Dell.

Regards
Amrita

Hi,

There is a problem in my Dell Inpiron 7520 Laptop (which is under warranty) that the bluetooth headphones are not working with it from past 2-3 months. I had complained about this in dell customer care and now it has been 1 and half month and my problem has not beenr resolved. Neither they are giving any replacement nor they are resolving the issue.
Even the customer cares have taken the remote access and moreover may times they take the remote access and donot do anything on my Laptop ,they just take the remote access and then left the laptop as it is.

Ther is a limit of everything. I mean This is not the way to treat a customer. Even after their remote accesses my normal head phones are not working with my laptop and it is getting hang after every 10 -15 minutes.

I am just fed up with the company. I have dropped 5-6 mails all the customer care executives whom i have taked and their names are Jasminder Sethi,Charu Shrivastva,Abhishek Mishsra,Parag Gogia,Anurag Prashar any many more whose names i have not remembered.

Kindly look into the matter and provide me the Solution from the company.

I using dell inspiron 1525 laptop, past few days i facing a problem laptop suddenly switch off. so i discuss with my friends gave service in ram info tech laptop service station.they told about problem in ur motherboard with sum off 12000. so i taken back laptop from ram info tech. but while taking back laptop from ram info tech , laptop is not all switching on..its in dead condition.. they spoil my laptop. worst service, they are telling that no1 laptop service? **** ... just remove names no1. worst laptop service center.

My daughter has purchased Dell Laptop vide order number[protected]. It is getting overheated abnormally while operating it. Several times I have lodged compliant to the [protected]@Dell.com. No action has been taken by the management against my compliant. This is for your kind action to resolve my problem at the earliest.

Thanks
With regards
K.Satyanarayana
[protected]


--- On Thu, 5/17/12, satya narayana <[protected]@yahoo.com> wrote:

From: satya narayana <[protected]@yahoo.com>
Subject: FW: DELL TECHNICAL SUPPORT, Refer to Order #:[protected], Arvind
To: [protected]@Dell.com
Date: Thursday, May 17, 2012, 11:20 AM


Problem : Laptop getting over heated


Contat No. [protected]

preferable contact time : from 2PM to 3PM




Thanks
With regards
K.Satyanarayana
[protected]


--- On Thu, 5/17/12, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: FW: DELL TECHNICAL SUPPORT, Refer to Order #:[protected], Arvind
To: [protected]@yahoo.com
Date: Thursday, May 17, 2012, 9:46 AM


Dear Sir/Madam ,
Thank you for purchasing Dell Product, If you need any assistance, you may contact you can Simply "reply" to this email without changing the email subject line.

Please include the following information when replying to this mail:-

1) Phone number
2) Best time to contact you from Mon – Fri (9:00 AM – 06:00 PM)

You can also reach us at:

Toll Free Number (Desktop and Portables):[protected]
Toll Number (Desktop and Portables):[protected]
*STD Call Charges within India apply

Mobile users: Local STD code followed by 60003355
*Local Call Charges within India apply

Timings:- 9:00 AM – 06:00 PM Monday - Sunday

For all new issues, please contact a Dell Consumer Hardware Warranty Support agent live by going to:
http://supportapj.dell.com/support/index.aspx?c=in&l=en&s=gen
(An easy & efficient way to contact a Dell representative for all your needs)

We thank you for your time and thank you for choosing Dell.

Sincerely,
Dell Team

We have been using Dell Laptops in the past and have been quite satisfied with the support. We ordered Vostro 3550 laptop - Service tag - 95N6CR1. It was shipped on 16 Oct 2011 with next Business day warranty. The Hinge cover broke and we placed on order for replacement with Dell on 22 Feb 2013. However, things changed once we started following up for the replacement part. We had to make hundreds of phone calls and send countless follow-up emails but the issues remained unresolved. The customer support is pathetic (provides false promises) and we were informed that the part (worth Rs 350) for laptop less than a year old was not in stock and had to be shipped from Malaysia/Singapore. I think even if had to be shipped from Mars, it may have arrived by now. Today is 08th May 2013, and we are still stuck without a replacement and the agent responsible for the part is unavailable over phone / email. I would never recommend a Dell product to anyone or buy it going forward.

I have purchased a DELL laptop and its not working properly.My laptop is in warranty period and it is having a hardware problem. DELL has ensured me that for any hardware problem they will be coming at home and solve the problem but now they are saying that, I will have to come to Lucknow to repair my laptop.Its customer care number is [protected]

This is to bring to your notice that I have been suffering with Dell's Laptop issue and then their co-operation in terms of getting the issues fixed.
My case started on 15 Dec 2012 when Studio Laptop bearing tag B57W2BS went down with no Display issue. I registered a complaint and I was asked to open up the laptop for the CSR to troubleshoot. Till now it was always just the software diagnostics that I used to run. I didn't have the screwdriver to open it immediately and I arranged it to open it on CSR request and trouble shoot it for about an hour. After the troubleshooting the case was registered and the parts were dispatched.

After the service the Studio Laptop didn't come up and I re-registered the complaint. Again the same process was followed like hardware troubleshooting for hours and the case was registered and the parts were dispatched. I again got the service but it went in vain too as the laptop didn't come up again. Then I got the third service in just 15 days for the same issue and the most senior PSA was sent to my premises to get the issue resolved. He changed the parts but within minutes the display was off again. So starting from 15 Dec 2012 till 3 Jan 2013, my laptop is down and I cannot use the system.

The next day I was told that I will be getting a refurbished replacement unit within next 21 days. I agreed to it and then I was waiting for the specifications of the replacement unit which never came to me till 30 Jan 2013. Studio Laptop's warranty was expiring on 30 Jan 2013 and I got a call from the person called Rajneesh Malhotra who was handling my case that we wont be replacing the laptop, at max we can try to resolve the issue again. I didn't agree to it as it is in Dell's Terms and Conditions of the warranty that if there are three complaints registered within a month for the same issue, Dell will replace the system.

Then after 7 days I got a call from a person called Bharath Nagpal and he asked me the entire history that had happen since 15th Dec 2012. I told him and he gave me a call back confirming the replacement with the refurbished system XPS L502X. The specification were sent to me and there were multiple items that were getting degraded as compared to Studio Laptop. I asked for the upgradation and I was DENIED on those. Anyways I agreed to the same specifications and the laptop was delivered to me on 15 March 2012 which is almost 1 month 1 week and as per Dell's SLA for replacement it needs to be done within 21 days. And also Bharath Nagpal went on two weeks leave and handed the case to Jinsy Babu. Till now I don't have a laptop to work on although my original Laptop was under the FULL Cover NBD warranty. When I received the laptop there were scratches on the front bazel and the heat sink grill was broken and dents on the palmrest and the webcam was not working. I immediately reported the same to Jinsy and send the pictures. She arranged for the service but even after the service the Web Cam stopped working after few hours and the complete parts were not dispatched. So Jinsy arranged for second service for the replacement unit within 5 days. Two services for the replacement unit within 5 days for the same issue. Till now atleast the laptop was turning on. The engineer visited my premises and he service the system again and after the service and infront of the engineer the XPS laptop bearing tag DQ5TWQ1 went down with no power. The engineer tried to troubleshoot the issue but it didn't come up and he left the site.

I reported the same to Jinsy and she said that she will take some time to decide what to do in this case. She then called me and advised me that Dell is going to replace the system with a new model. Now as per Dell's Terms and Conditions for warranty the system has to be an upgraded model but I was offered Inspiron 15Z model with some specifications. The specification had only few upgrades but a lot of degrades as compared to my original Studio Laptop. I asked for the upgradation of only three parts i.e. the processor, RAM and display but I was clearly denied for the upgradation. I also asked for just upgrading my RAM from 4GB to 8GB which is supported by the system but I was DENIED. I think the cost of 4GB RAM in India is no more than Rs.2000. I still agreed to this and asked them to proceed and replace the system ASAP.

On 19th April 2013 I received a new Inspiron 15Z with the specification provided to me by Jinsy. On 25th of April I was told that Dell will only provide warranty for next 6 months and no more. I then requested them to compensate the last 4-5 months inconvinience from Dec 15 2012 to 19th Apr 2013 by atleast giving me the full one year warranty and I was DENIED again for the same.
The system that I received is available in Rs.47000 + taxes on Dell's website but the cost of the original system was Rs.67000 approximately.

Now if I go back and see from Customer point of view then I had been suffering a lot since 15 Dec 2012 with regards to multiple calls from Dell, then services, then replacement with a dead unit then replacement with a new unit but with degraded parts. I had been co-operating with Dell at each and every step since last year whether it is hardware troubleshooting or whether it is replacement unit specifications. Just because my system was down for 5 months I had suffered on lot of items, I lost a lot of data which was present on service tag B57W2BS and DQ5TWQ1 and lots of items were pending because I didn't have a working system in my hands even though I had paid heftly to Dell for warranty extensions and still Dell was not able to rectify the issues within the SLAs of the warranty.

I would request you guys to please have a look into this issue and provide me a suitable update based on the inconvenience I had faced and the co-operation I had given to Dell employees during the last 5 months.
I just request a system with all the features of my original system with all the full one year Complete Cover NBD warranty on my Inspiron System bearing tag: F7DMXX1 which I think is quite reasonable for the loss that I had suffered. In this process if the original parts are not available then obviously it has to be upgradedas per standard Terms & Conditions for any warranty in India.

I had the complete mail chain with all the three representatives namely - Rajneesh Malhotra, Bharath Nagpal and Jinsy Babu for the records. If you want I can send you the complete conversation.

These are the few points that I would like to highlight again:
1. No working system for 4.5 months even though the original system was in Complete Cover Warranty.
2. No co-operation and commitment from Dell's side as I was once promised the system replacement and then Denied the same on the last warranty day.
3. No upgradation given as per terms and conditions. The upgradation that was given was due to unavailability of the parts that I had in my original system.
4. No SLA met for original system and then the replacement unit.
5. No compensation for the losses I suffered and the inconvenience caused. Though I am not expecting any compensation in monetary terms except the laptop hardware and the warranty timelines.
6. The way of DENIAL was really not polite from any of the three executives I interacted with. It seemed to me as if I am asking an illegitimate favor from Dell.

I understands Dell Brand Name and its policies. I abide by all the policies and provided full co-operation and still there is no one whom I can raise this case to.

At every step, I got a DENIAL whether it is related to initial replacement or it is about the hardware specification of the replacement unit or it is a matter of just upgrading a Rs.2000 RAM in the replacement unit. Hence I thought of sending the entire case history to the senior management of Dell before moving into any legal proceedings.

The top mgmt didn't even acknowledge the mail and didn't take any action till now.

Please let me know what could be the compensation for the suffering of last 5 months.

Since my purchase on 15th May 2012, the Dell venue thunder has done nothing but waste time, money and resources. I bought it for Rs 13,700/-

I have till now exchanged the mobile 3 times. Twice in the first 2 months when it could not be charged and in the second instance when the ringer did not work.

The third time we were at fault since it fell (from the pocket and shattered, speaks for how sturdy it is) for which we paid a hefty amount only for replacement of the panel. We understood later that Dell does not make any spare parts and it seems like this model has always been faulty and rejected in the market and was hence sold online. They do not have the necessary spares and hence each time have replaced it with a fresh piece.

I had to pay an amount of Rs. 4775/- for just a change of panel. This was paid on 27th Feb 2013 by DD. I had to make innumerable rounds at their Accel service center at Tardeo. I got my mobile phone after 2 months of follow ups. I wrote many mails to Dell during that time but did not receive many responses.

After going through all the pains of trying to get back my mobile, Dell has succeeded in yet again delivering bad service.
The replacement mobile that was given to me is again faulty. It has a purple patch on the screen on the bottom left and gets heated on little charging or speaking even for a couple of minutes. I am not even sure it is upto the emission standards or is SAR compliance

If I were to deposit this mobile, it will be another 2 months of following up for the replacement, time that can be used more productively.

I am hence asking Dell to refund my money that includes my purchase cost and the additional cost that you charged for panel change. This amount being 13,700/- + 4475/- = Rs. 18,175/-

[U]Dell has cheated me by selling faulty rejects of discontinued model.[/U]

As a consumer I have tried my best to try and use the product and get the service I deserve. However, Dell has time and again been non responsive and each time has replaced with more faulty pieces.

I would like a refund against which I will go and deposit the mobile handset at their service centre


Shilpa Parulekar

I have a Dell Laptop whose details are:
DELL Inspiron 15R N5110
Service Tag: B1T0ZR1
Warranty end date:[protected]

I contacted on DELL phone support but their representative is so less techy that they can't even understand a lilttle technical hardware problem neither they are telling to whom next to contact for further queries. My laptop still in warranty and my speaker is not working.
Please let me know whom to contact or refer this issue I bought DELL because heard of that its services are very good but to my surprise by seeing such kind of service and talking to their representatives who have nill computer knowledge my experience with support of DELL is seems so bad.
Please consider this complaint as urgent and resolve the issue ASAP.

my email id: [protected]@live.com

I bought a DELL INSIRON 15R and there was some problem with its speaker within one week. I called Dell technical support and they sent an engineer. But that person was unable to fix the issue and I have to take my laptop to dell service centre. They said that the issue will be fixed within a week and they will call me once it is done. I got a call on friday that it will take sometime as we are going through shortage of the part that is to be replaced. Then after 3 WEEKS I got my laptop back. The speaker problem was fixed and there were following new problems which were not there earlier.
1.) File transfer using bluetooth was not possible.
2.) Mcafee anti-virus was provided when I purchased the laptop but now that anti-virus was also not there in my system.

Above all when I asked the representative who was there in Dell service centre that these are the new problems which were not there earlier, he said that you cannot proove that these problems are created from our side and totally denied from taking any responsibility.
Is this the quality of service that Dell provides?

The mobile was given for replacement at :
DELL AUTHORIZED SERVICE CENTER
J-29 ,Basement and Ground Floor, Sec- 18
GautamBudh Nagar, Uttar Pradesh(India)
Noida 201301

Model : Dell Streak
Order Received Date : 19/03/2013
Service Tag : 1CW12P1

I have sent several mails on '[protected]@dellteam.com' (told by Dell Executive) are not replying for any emails.
and are not conforming when the phone will be delivered.

Help me for the same.

Regards,
Zaid
(zaid.[protected]@hcl.com)
[protected]

I have been facing problems with my DELL system ( INSPIRION N5110 / D0M8KR1) for the last 2 months.
Complaint Reference No: [protected]pending) /[protected]Last one)
Issues faced were:
-System used to get freezed
-Couldn't run multiple tasks ( simple apps and videos) and even after purchase from the beginning had been facing problems to play high graphic games ( in spite of having NVIDIA)
-System used to go totally dead sometimes...then had to remove the battery-press the start button and start again
-System used to get freezed immediately after plugging in the adapter
-Used to take longer time than usual for rebooting
-Gave the authority of my system to the Dell technician and tried all the trouble shooting options online with the help of Dell Technical Support but all efforts went in vain
-Tried with fresh OS installation (multiple times) but no improvement was there
- Issues were there with there with the touch pad after replacement

* Services have been given multiple times ( 3 times) and different parts have been replaced from Dell's end during the last one month or so to resolve the issues faced but all efforts went in vain. and the system is totally dead now.
After facing a hell lot of problems and trying out all the available resort, I claimed for an unit replacement but it seems they are just giving false assurances and dragging the issue.I called Dell Technical Support many times...explained all the issues and did all that had been suggested from Dell's end but nothing has been delivered till date for any permanent solutions. Even if I receive any calls from Dell's end they just talk about further replacement which is irrational given the services and part replacements that I already have received.

Thanks
SAM

When I was purchased my dell inspiron 15r laptop at that time i don't know much about laptop. after some time i started facing problem in my laptop like blue screen , hard disk crash etc. due to insufficient knowledge about laptop or hardware after 1 year my warranty get finish. now i am facing lot of problem in my laptop after every 6 month my hard disk gets crash and after updating window 7 home basic it also gets crash.

I think dell has given me wrong system i.e. it have manufactured problem. i am facing problem due to the dell mistake. I think dell has not tested this system before sending it in market so I request to dell please replace my system as soon as possible.

Thank you
Rajveer.[protected]@gmail.com
[protected]

My self Rajesh Jain and I bought a Del monitor on 17-Mar-2013 from Veera Enterprise (Invoice is attached). I got problem in monitor within 24 hour. I reported same to DEL CS on 18-Mar-2013 and complaint # in[protected].
As per Del I must get fresh replacement as problem occurred within 72 hours. But I am still waiting for the replacement till date.
Del is telling that Selling must happen within 90 days from Order Date. Dealer sold me the monitor which was ordered before 90 days, dealer did not tell me anything like this (why would he tell?).
After daily followup with DEL-CS they approved fresh replacement and Divya Sareen ([protected]@dell.com) wrote mail to Mr S.Narula on 25-Mar. But never saw conversesion on the same.
Finally DEL CS escalate the same to higher escalation team after 2-3 days and I got call on 27th from escalation team with the commitment that I will get solution within 2-3 days.
I did not get any update in next 2-3 day and finally I called DEL CS again on 3rd, result was same commitment.
Again I waited for net 6 days and I did not get any update. I called DEL CS on 08-Apr-2013 but agaim same commitment thatI will get solution in next 24 hours.
I did not get any phone from Dell till 11-apr-2013.
I am waiting for solution from almost a month.
Please look into this matter.