Dell India Complaints & Reviews

Hello Team,

I have Dell Studio 1550 laptop with service tag B6RD7K1-DY.

Currently, I am facing problem as follows:

· Laptop does not come up and gives 7 continuous beeps. (May be Motherboard issue)
· Last few months laptop was getting hang and I end up with reboot
· Display screen shows 7 star-points kind of symbols which appear very disturbing.


Due to this I am running into big business loss as I called up Online Dell technical support 3 weeks back and even reached out to Pune Dell Service center.

I always get reply “Parts not available” DS-1550 laptop manufacturing stopped by dell and other nonsense stuff.

Requesting you to quickly look into this issue and assist me to get fix from Dell for all issue as I will be on business trip to USA next month and want fix this issue asap.

I have bought a dell laptop from a vendor/distributor/shopkeeper in Ranchi(A city in India) on 21st uly 2012.It get never shut down.I had to power it off.(Actually it was a motherboard problem).I called to dell for the problem.They told that warranty was upto 21st March only.Next I called my shopkeeper in Ranchi.He took almost 2 months of time to update.When he updated it,already it was May last.Moreover warranty given was upto 2nd July which was 19 days less than that of 1 year.I called Dell and they replaced motherboard and battery.Again there was a problem and I called dell and they again replaced motherboard.Now warranty was over.On 19th July again there was a problem in laptop.I asked local repair shop.They told that motherboard need to be changed.I am really shocked with the service of dell!!Because I believed that Dell is number one laptop company.I am really shocked and depressed with the service of dell laptop.

This is Mahesh Gutha,

I have given my laptop for service on 5th July in dell authorized service center near domlur. They told within three working days you will get a call. On 12th I have got a call saying ODD, HDD and BZL needs replacement and asked me to pay 11000 INR to proceed with service. I have paid the amount on 16th July through online transfer , When I called them they told my laptop will be delivered by 19th July. But on 19th July I have got a mail saying my laptop will be delivered by 6th august which is almost 1 month from the date I gave my laptop. When I called them again they told we will refund your amount and we will not be able to do service because of non availability of parts. I don’t understand why they asked for money when they don’t have parts available. When I asked is it not your responsibility to do service , they are saying that dell laptop comes with a life of 3 years only and we will not support after that. Then why they accepted for service.

i have bought my laptop on 15th July 2010 and I have given my laptop for service on 5th July 2013 , They intentionally delayed the service andy they told 3 years are over and we will not support.

Service tag : 8R8B6BS

This is my second dell laptop and I would not suggest any one to buy dell again as it wont work/no support or parts will be available after 3 years.

If that is the case , they should clearly mentioned 3years life on their products.

Regards
Mahesh

i bought a dell inspiron n411z laptop from computer plaza ,shalamar road jammu on 23rd of july 2012 and after few months i faced a little issue with my screen ,mouse pad and usb ports and i contacted dealer about the same but he didn't show any interest . I called dell customer services and from there i got to know that my laptop was out of warranty and it was bought in the month of jan 2012 from US. The dealer is still not resolving my issue.i am frustrated.plz help

This has reference to a number of Dell Vostro 3450 model giving us issues with the LCD panel bezel splitting open with a number of notebooks consistently since close to 2 months now and even before that.
As of now we have roughly 17 systems that have given this issue with differing intensities and causing problems to our field staff at different locations in India.
We had procured approximately 200 nos. of the above mentioned model in the second half of 2011 and have faced issues intermittently with the LCD bezel since then.
We initially thought that the issue with the bezel splitting open was due to users not handling the system carefully but since the last 2 months the numbers have increased drastically thereby making us think it could be an issue with quality.
We have been following up with Dell since then and have been dissatisfied with the support received.

At first we were informed that the systems were damaged by user and therefore ineligible for the accidental damage support. On further escalation to our Dell Sales representative, he promised to revert in a few days and provided us a solution that we would have to pay the service fee for the repair to which we agreed.
It has been over a month since then and we have now been informed that the parts are going to be imported from Malaysia and expected closure for the issues would be in the third week of July 2013.
We have been very patient and have trusted Dell to keep up to their promise which has not been fulfilled.
Our field staff are suffering due to their systems malfunctioning and the issue with the systems has been escalated to the highest level within Glenmark. We have been made to feel that our users are handling the systems very roughly resulting in the damage to them. The issue could be with one or two systems but 17 open calls for the same model in such a short period of time is not a coincidence or user mishandling case. We have in fact also received a complaint for the new model (Vostro 3460) again related to the LCD.
Details of the tickets raised are as provided below

Dell pending calls details:

Dell CASE-ID LOCATION SERVICE MAKE MODEL Sr No Call logged date
[protected] CO-Enclave Warranty Dell Vostro 3450 H0BBRQ1 8-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 30BBRQ1 10-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 FKXR0Q1 13-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 B5XR0Q1 11-May-13
[protected] Delhi AO Warranty Dell Vostro 3450 3MPDQS1 21-May-13
[protected] Lucknow Warranty Dell Vostro 3450 J6RMRS1 20-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 60BBRQ1 22-May-13
[protected] Delhi AO Warranty Dell Vostro 3450 2FXR0Q1 23-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 DDXR0Q1 29-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 BMXR0Q1 29-May-13
[protected] CO-Enclave Warranty Dell Vostro 3450 3SXR0Q1 30-May-13
[protected] Hyderabad Warranty Dell Vostro 3450 6V9BRQ1 27-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 H6XR0Q1 1-Jul-13
[protected] Head Office Warranty Dell Vostro 3450 1W9BRQ1 1-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 4TXR0Q1 2-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 4mxr0q1 2-Jul-13
[protected] CO-Enclave Warranty Dell Vostro 3450 87xr0q1 2-Jul-13

Dell Closed calls details of last 3 Months:

Dell CASE-ID LOCATION SERVICE MAKE MODEL Sr No Call logged date
[protected] Sinnar Warranty Dell Vostro 1GFBSQ1 1-Apr-13
[protected]/[protected] Mahape Warranty Dell Vostro 3450 BKZB2S1 1-Apr-13
[protected] CE Warranty Dell Vostro 3450 6RXR0Q1 3-Apr-13
[protected] Headoffice Warranty Dell Vostro 3450 16R5QQ1 16-Apr-13
[protected]/[protected] Kolkatta Warranty Dell Vostro 3450 20BBRQ1 22-Apr-13
[protected] Head Office Warranty Dell Vostro 3450 8D0Z1S1 5-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 G5R5QQ1 5-Jun-13
[protected] Mahape Warranty Dell Vostro 3450 JC0Z1S1 14-Jun-13
[protected] Head Office Warranty Dell Vostro 3450 2V15QS1 26-Jun-13

I HAVE PURCHASED DELL LAPTOP INSPIRON 15R N5110 ON 26-OCT-2012 WITH SERVICE TAG G89WQR1. SO, ACCORDING TO RULE I GOT ONE YEAR WARRANTY BUT DELL WEBSITE IS SHOWING UPTO 18 JULY 2013, I CONTACTED DELL REGARDING THIS IN MONTH OF MAY AND THEY SUGGEST ME TO TALK TO DEALER. SO I MAKE A CONTACT NOW DEALER IS SAYING THAT THEY HAVE SEND DETAILS TO COMPANY, BUT STILL THE WARRANTY IS NOT UPDATED.
I JUST WANT TO KNOW WHY CUSTOMER NEED TO CONTACT DEALER REGARDING ALL THIS ISSUE??, WILL ANY CUSTOMER BUY A LAPTOP AFTER SEEING A DEALER OR A COMPANY??,
I SAY THAT I DON'T KNOW DEALER, I JUST KNOW THE COMPANY BUT COMPANY IS NOT GOING TO SOLVE THE ISSUE.

2) THERE IS MANY HARDWARE PROBLEM IN MY LAPTOP, LIKE :
a) SOMETIMES ON DISPLAY THERE OCCUR SOME LINES WHILE USING IT AND SYSTEM GETS HANG UP THEN I HAVE NO CHOICE OTHER THAN MAKING IT RESTART. SO ACC TO ME THERE MIGHT ME PROBLEM IN DISPLAY.
b) BATTERY LIFE IS GETTING LOW, AS NOW IT LAST LONG ONLY FOR 1:30hr APPROX.
c) CHARGER GETS OVERHEATED WHILE USING.
d) SYSTEM AUTOMATICALLY GET HANG UP AFTER SOMETIME , THEN I HAVE TO RESTART THE SYSTEM AGAIN. DUE TO WHICH THERE IS LOSS OF MY WORK.
e) SOMETIMES SPEED OF PROCESSOR FAN IS HIGH.
f) THERE ARE SCRATCHES ALL OVER THE BODY OF LAPTOP.

I MUST SAY DELL HAVE WORST SERVICE AND WORST PRODUCT ALL OVER THE WORLD. DELL IS MAKING FOOL OF CUSTOMERS.

hello,
i have bought a Dell laptop, " model no: Insp 15R 5521, Order no:[protected] " on 13th June 2013. " Express service code- [protected]"
its not even 4 days that i faced recovery problem and took around 4 hrs to reset the factory setting by online technician, which continued for 3 times, i can make out the its a internal damage.

now after 15 days i am facing permanent Battery failure, which is unexpected as its not even a month.
i heard dell is good brand but i am experiencing pathetic services.
I want the complete product exchnage or cash refund,I have registered so many complains but no resonse.
Dell is giving me harresment and i am distubed due to it.

If i dont get any solution at earliest then i have to register complain in consumer court.

Thank you

Regards
Abhishek S

Audio/sound problem

I was listening song in my laptop.Suddenly the sound stop.After that my sound Was not working . I have reinsatall the driver from dell website .
And i have update the driver after that my sound was coming.
In headphones or outside speakers like computer speakers i have attached it but the sound was coming...
please help me..

Dell INspiron n5110
Intel core i7
750GB harddisk
4 GB RAM
Navidia geforce

DELL - provided non-genuine window
When i got my dell laptop Hard disk replaced from Dell Service Centre Gurgaon - Sec - 14, they installed a non-genuine window on my laptop, when i raised the issue with Dell Support team and Dell escalation team, they took 10 days and said that they cant do anything. I tried to contact Microsoft, but they did not reply.
Now i am suffering because of dell and there is no one to listen. What can i do now?

I recievd the said desktop on 22nd June. I waited Dell person to install, but when contacted they said , I can install myself as the all the system is preloaed.
On 24th when I opended the package an installed it ,found that the Monitor is alightly tilted . On contacting the tech support they said we can not send hard ware team as I had oped it my self.
No what to do.Pl help me any one.
H Duara
[protected]@gmail.com

I have purchased a new laptop my side panel was broken so I complained in dell to make repaired they sad that turn on your laptop press f12 then run diagnostic as the test completed my laptop restart and the screen flashes two three times and than show me a dialogue box in which their was written no booting device found so the customer care said to restart and then press f2 I did the same and then they said to change some setting and press f10 then y the system restart but still display the same thing so they said that the windows is now starting so they need to replace motherboard and hard disk and told them that my touch pad is not working so they said to replace it also and sometimes my dvd rom was also not working (when I press button present on dvd rom the tray doesn't open but from my computer it gets opened) so they said replace that also and some more things that I don't remember was replaced (total 12 parts) . the next day engineer came and replaced the parts then the next I got an unexpected shock from its body and my OS suddenly shut downs and its reset option(in windows 8 ) was not working and it start hanging or stops working till I press power button for long and the heat of laptop increases and make keyboard very hot to be touched and giving me a miner electric shocks so I again call dell they again send the some parts (mother board , touchpad ,keyboard, ac adapter,etc) at that time I checked the laptop it works fine but the next day again I get an electric shock from it ( I know that isn't because of earthing because I have another laptop from which i doesn't get any electric shock ) and some more issues like data transfer become slow and there is no graphic card in this motherboard( but when I purchased laptop it has amd radeon hd 8730m ) now I become very frustrated I told dell to give me a new laptop as all my parts have been changed now still it is not working properly but they simply refused to do so what can I do to get my laptop replaced

I have ordered dell backpack with 14 accessories combo from website as mentioned
my order number is 6591638
backpack delivered is totally different from what shown on website
Now i can not use backpack for my 17" laptop of dell
please do some needful

Hi,

Manoj here from pune,i have DELL INSPIRON N5050 which is in warranty service tag no. 7N4NNT1,i am facing speakers and mouse touch pad problem so i decided to call customer care they solve touch pad problem but for the speaker they are saying you are using VLC Player and that damage you speakers,i have two media players in my system KEMP and VLC so if a person not using VLC player then how damage will occur,i told dell guyz the same story but they are continuously saying the same thing and asking money for replacing my system speakers,why should i pay money if my system is in warranty.
one more thing,nowhere is written that if you are using VLC warranty will not cover.

help me for this because i dont have money to waste somewhere unnecessarily.

Thanks & Regards
Manoj Patel
[protected]

Hi Respected Sir/Ma'am.

I have bought Dell Laptop(Dell Insprin N 5110).
Model : Q 201
Serial No : [protected]
Service Tag: CFVVWQ1

From Computer world Pathankot. I have buyed laptop on Nov 11,2012.In May I got some technical problem in laptop. When I contacted Computer World owner(Balwant Thakur)for repair under warranty.I come to know that warranty was not updated for my laptop on dell site, and when I contacted Dell support team for warranty. I come to know that this Laptop is not registered under my name.
Pls help me in this, They have sold me old laptop and now they are not covering me under warranty. Pls process this case. I have losted 35000, And another 5000 for traveling back and forth. And I have losted my accountancy business worth rupees 300000, In Grand total I have losted 340000
I am harassed by Computer world owner and by there team. Even they had spoken to me rude and threaten me . Pls help me in this case.

Thanks & Regards,
Laj Want Rai

Dealer Details:
Computer World(Dell Laptop Dealer)
Balwant Thakur
Computer World,F Block,Shop 50-51,1st Floor, Opp Mahadev Market,Dalhouise road PTK.
[protected]
[protected]
[protected]@rediffmail.com


My Details:
Laj Want Rai(Nickname-Tinku), Village-Khanpur, Kacha Madhopur Road
[protected]
[protected]
[protected]@gmail.com

Sir,
I am a Mass Communication student. I bought a new dell Inspiron laptop and not even a month my display screen started to show linings in there. I called up the customer care service and asked them about the problem. First of all, they did some testing through the net and later they even asked me to send the snapshot of the screen. I did all the possibilities that i can to get my laptop repaired but the nothing was done so far. I had to call them up several times reminding them to please repair the system. But their answer to my question was that the parts were unavailable. Also, my date to leave the current location was approaching so i asked them to repair it as soon as possible. They said that it would be done by 2-3 working days, but no, nothing like that ever happened. But i did not give up, so i called the customer care again and again asking them to send an engineer to repair the system. Later i had a call from their Supervisor who happens to tell me that the parts had been reached to my current location and that the service would be done by the next day. The other day when the service needs to be actually done, i got a call from the service centre saying that the parts were not available again as they have given the service to another customer. Now my question is, how can that be possible? If this was what i needed to hear then why did they give me hope? If they had known for the fact that it could not be done actually why did they kept me waiting for another day? It has been approximately 10 days i kept waiting for the engineer to arrive and repair my system. I was said that Dell service was good, and this is what i got to see.
It would be an honor if you look into these matter for me as this was not a simple problem. I would be grateful if you do so.
Thanking you.

Yours Faithfully,
Fedora Amasa S Marak

Hi,

I have taken a Laptop from dell website.But It was not the same Laptop as it was shown on the website

Scenario:

Laptop showing on the website was different(with Touchscreen) to me.when I have ordered the laptop in the confirmation mail it was different(without touchscreen) to me.
As I have read the configuration at time of submission of order on website so I have not checked the confirmation mail in details and I have payed the money.

When I have talked to the laptop company person then they have told me the touchscreen laptop with high price and the explained me that It is a only for attracting customer but when you go inside that link it will be different as delivered to you.


My Problem:
As I have ordered the laptop by seeing on website.Although they are agree that they will refund my money but it will take time.


I need your advice what should I do in this case ??


Note:
Please check the screenshot Inspiron 15 laptop.
Please check the mail as they have mentioned that it is not touch laptop in order .

I placed an order with Dell on 9th May 2013 for the laptop battery and have not received it in over 3 weeks now, whereas I was promised delivery in 3-4 days time. The same problem I face was when I had ordered the Laptop and the delivery was delayed by almost 2 months. There service has deteriorated over the years.

This time when I mailed them on feedback about the battery, there was not response from the customer care side. Only after sending a second mail was I told that they will look into the matter.

They just take customers for granted. We all should come together and take legal action against Dell.

Regards
Amrita

Hi,

There is a problem in my Dell Inpiron 7520 Laptop (which is under warranty) that the bluetooth headphones are not working with it from past 2-3 months. I had complained about this in dell customer care and now it has been 1 and half month and my problem has not beenr resolved. Neither they are giving any replacement nor they are resolving the issue.
Even the customer cares have taken the remote access and moreover may times they take the remote access and donot do anything on my Laptop ,they just take the remote access and then left the laptop as it is.

Ther is a limit of everything. I mean This is not the way to treat a customer. Even after their remote accesses my normal head phones are not working with my laptop and it is getting hang after every 10 -15 minutes.

I am just fed up with the company. I have dropped 5-6 mails all the customer care executives whom i have taked and their names are Jasminder Sethi,Charu Shrivastva,Abhishek Mishsra,Parag Gogia,Anurag Prashar any many more whose names i have not remembered.

Kindly look into the matter and provide me the Solution from the company.

I using dell inspiron 1525 laptop, past few days i facing a problem laptop suddenly switch off. so i discuss with my friends gave service in ram info tech laptop service station.they told about problem in ur motherboard with sum off 12000. so i taken back laptop from ram info tech. but while taking back laptop from ram info tech , laptop is not all switching on..its in dead condition.. they spoil my laptop. worst service, they are telling that no1 laptop service? **** ... just remove names no1. worst laptop service center.

My daughter has purchased Dell Laptop vide order number[protected]. It is getting overheated abnormally while operating it. Several times I have lodged compliant to the [protected]@Dell.com. No action has been taken by the management against my compliant. This is for your kind action to resolve my problem at the earliest.

Thanks
With regards
K.Satyanarayana
[protected]


--- On Thu, 5/17/12, satya narayana <[protected]@yahoo.com> wrote:

From: satya narayana <[protected]@yahoo.com>
Subject: FW: DELL TECHNICAL SUPPORT, Refer to Order #:[protected], Arvind
To: [protected]@Dell.com
Date: Thursday, May 17, 2012, 11:20 AM


Problem : Laptop getting over heated


Contat No. [protected]

preferable contact time : from 2PM to 3PM




Thanks
With regards
K.Satyanarayana
[protected]


--- On Thu, 5/17/12, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: FW: DELL TECHNICAL SUPPORT, Refer to Order #:[protected], Arvind
To: [protected]@yahoo.com
Date: Thursday, May 17, 2012, 9:46 AM


Dear Sir/Madam ,
Thank you for purchasing Dell Product, If you need any assistance, you may contact you can Simply "reply" to this email without changing the email subject line.

Please include the following information when replying to this mail:-

1) Phone number
2) Best time to contact you from Mon – Fri (9:00 AM – 06:00 PM)

You can also reach us at:

Toll Free Number (Desktop and Portables):[protected]
Toll Number (Desktop and Portables):[protected]
*STD Call Charges within India apply

Mobile users: Local STD code followed by 60003355
*Local Call Charges within India apply

Timings:- 9:00 AM – 06:00 PM Monday - Sunday

For all new issues, please contact a Dell Consumer Hardware Warranty Support agent live by going to:
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(An easy & efficient way to contact a Dell representative for all your needs)

We thank you for your time and thank you for choosing Dell.

Sincerely,
Dell Team