Dell India Complaints & Reviews

Sub: Complaint regarding supply of Desk Top computer system
Ref:
1. P.O. No : PME/PO/ARDB1473/Desk Top Computer Work station/876, date[protected].
2. Service tag : 5Z4V721
3. Dell Order No: [protected]
4. SER No:[protected]
5. Invoice No: [protected], date[protected]

Sir,
Dell appointed service provider M/s ASDL, Name: Mr. Dinesh V, Engineer Technical ( ID 6622) came to install the Dell computer system on[protected], based on the purchase order dated[protected] for a total value of Rs 76501/-. As the size of the mini tower chasis as per quotation (14.48” X 6.69”X 17.08”) is not supplied, remarks were made in the space provided for customer remarks in the Dell service customer Acceptance form dated[protected]. After several rounds of assurances from Mr. Priyadarshi to rectify the supply made, nothing has happened so far. The size of the cabinet chasis is very crucial specification of our quotation because, the computer system is purchased to plug the standard sized PCI –II card from M/s Physical Acoustics (USA), which is being used for our R & D work of Ministry of Defence, Govt. India. Even I have made visit to Dell office in Bangalore on[protected] to show the size of PCI – II card for rectification.
Even after several rounds of assurances over phone from Mr. Priyadarshi, Official of Dell to rectify the supply made, nothing has happened till today. Mr. Bojaraju, another official who is taking care of the situation and expecting results from him.
I hereby request somebody from Dell (India) Pvt. Ltd. to look into the matter and rectify the supply made as it is already one year old.

Thanking you


Yours faithfully

I bought one dell xcd35(IMEI [protected]) dated 08/05/12.After some 2 months it's microphone started malfunctioning and because of no time i went to the service center(Digicomp Complete Solutions) at the end of the month dated 30/08/3012(only 3 months used).

Digicomp Complete Solutions
Shop No. 107/108,
1st Floor, Modi Tower 98,
Nehru Place, Delhi - 110019
[protected]

The service tag is 3TTVBQ1. They told it will take at least 45 days to replace and said we will call you when stock will come.But they didn't. I called them every week to confirm that the stock has came but they told stock will come next Monday. Today is November[protected]Almost 80 days) and i called them and now also they are saying stock is not there ,it will come next Monday. I would want to know whats happening .Are the Service center people lying or Dell Money Suckers .When i call the customer care, they give me a different customer care number or email-id.They don't clear the matter at the same time.

I mailed twice and at the last one of dell mailed back saying that it will take 20-25 days more(Case/Reference/DPS Number: 8233408).Am I fool to wait for that time period. I thought dell is a respected company but it isn't. Are you people waiting to end the warranty period so that you don't have to provide the mobile.Or you it's India so you can do anything .

Either your give me fresh piece with full warranty or refund the double amount for the time your people wasted fooling around and keeping me tension.

Order Acknowledgment form DELL INDIA.
The quotation, order acknlodgment and mail copy sent by your team is attached.

Basing on the order the payment was made for Rs 15000.48 on 19th Nov 2012. Till date no solution is received.

Service tag code: FM9KZM1

The warranty end date in the order/quote is 19 Nov 2014. But in website it shows 19-Nov- 2013.


Payment is made on 19th Nov 2012 for replacement of hard drive till date I have not received the replacement hard drive.

This one of the worst service received.

Every time I call the customer service , executive says it will be resolved within 2 days. Till date not received any solution

Hello Receiver,

My Name is Sandeep Agarwal. I purchased a DELL Laptop INSPIRON N5110(Service Tag No. 74RDJR1) from shop name Laptop world 105, Bajaj House-97, Nehru Place, New Delhi-110019

Showroom Manager/Owner Shive Murti gave Indian bill sales tax no (TIN No) [protected] with one year on site DELL warranty

Due to some technical issue, laptop stopped to work in warranty period and I made a call on Dell customer care but they denied to support since laptop is registered in Thailand and it will require to present genuine bill generated at Hong Kong (Thailand).

As per customer care statement, bill given by Dealer (Shive Murti) is not a genuine bill.

I called to shive murti(Dealer) and shocked from answer by stating that Laptop business has been stopped by him. But when I reached at shop it has been found that Shop Name has been changed and it is running by same person with other name Digital solutions.

I requested him to provide solution of the problem but did not get satisfactory answer from his side.
I am providing details of Mobile No Mr. Shive Murti (Mb No. [protected])

Complain has also been registered by “Jai Singh” against this person as
on 29th July 2012 with same problem.

Requesting you to consider our request and take action against TIN No- [protected] & Shive Murti. So that this person could stop to make fool to people in future.

I will be thankful to you

Regards
Sandeep Agarwal
Mail Id: - Sandeep.[protected]@gmail.com

Dear Sir
I am totally disappointed with Dell and its services. It has been more than a week i have lodged my complain and till date my laptop is in the same state and no action has been taken. Now also, they are asking me for few more days to deliver the parts and provide me services. What about Dell's claim of providing next day technical support at doorstep.
I paid INR 9000 to get warranty and this is the kind of support I get.
In the past, the technician who provided me services broke my laptop lock, and did not even have the technical expertise to open/close the laptop. He tried to charge me money under the table and this is the kind of honesty dell employee displays. At Dell service station, I get my system OS loaded which is pirated(Pirated windows 7). What is Dell up to? Are they trying to just get money by providing poor quality parts so that they they can earn money via services? Is this there strategy in India?
Dell a week back delivered a mother board which was not working? This is what Dell supplies when they provides services? NON WORKING PARTS..

I want my money to be refunded and also compensation for all the time and energy I have wasted. Dell has harassed me enough.

Regards
Rupalika Goyel
Laptop : GNRQ5BS (Studio 15)

Hi,

I am sorry if am too rude in this matter. I bought a laptop last December and i5 laptop with windows 7 home basic os and my service tag is dddrq1. It had an issue of overheating and showing blue screen error regarding the heating. Soon i consulted a Dell Service center and said the issue and they asked me to leave the laptop there and also asked me backup my data. Remember that my laptop is on warranty and guaranteeing. They re-installed the os and said that the issue is fixed, there was dust in the fan vent and that was the reason. I accepted it and returned home with laptop after 15days, but the same issue happened the same night. Again i returned back to the same service center and said about the issue again. Second time they said the issue was due to RAM and they have replaced RAM. But they refused to give any bill which showed and proved the change. Am very much sad to say that still now am having this issue. What should i do?

Am a working professional and i need the laptop each and every moment. Keeping back my work and data i have been giving the laptop to service center and this cant fix my issue. Is there no value for the money i paid to purchase the laptop. Also i have to travel from my city to the next city to give and get back my property.

Please i need an end to this, Hoping to get a response soon.

Jithinsha K S
sha.[protected]@gmail.com
+[protected]

after 1 year warranty completed my dell laptop is continuously creating hardware problems. within 2 months hard disk failed i bought a new one, then cd Rom, then again hard disk failed, and now finally motherboard failed. when shows to dell service centre they are asking for 16000 for motherboard and warranty.
i bought dell laptop with the trust that it is best in customer satisfaction, but i lost my trust and i am facing sever issues as i am in development industry and suffered a loss of availability of laptop and my data when it was in urgent need.

i purchased a dell laptop 9-10 months ago model no.-1440.
speakers of this laptop damaged during warranty period and now they are refusing to replace these.
and changing their statement day by day.
first day they says- it occurred due to use of VLC PLAYER. but i was not founded using this player by him.
next time they say it occurred due to uninstallation of driver,next time- due to using flv player

ans a dell customer care agent says that we conduct a servy on speaker damaged problem about 3 month ago. and found the main reason - using high volume VLC PLAYER.
but they not informed any old or new customer by any media about this
pls help me

I am writing to inform you that the Laptops we purchased from your company (DELL ) are not in working condition now.
On 30 March 2011 we purchased three (3) laptops. Four days before my technical person traces a problem of BIOS in the dell laptops. We upgraded the BIOS as per the instructions from your technical team through toll free number, still problem is same .Error is ‘ POStT MESSAGE not responding ME’

I also want to know why dell is not providing CD/DVD for the drivers which are needed for fresh installations?
This error put our organization in a difficult position, as we had to make some emergency purchases to fulfill our day-to-day computer tasks. This caused us considerable inconvenience.

Laptop details:
Tag No Serial No
1 [protected] 29697BS
2 [protected] 772Y7BS
3 [protected] 172Y7BS

Vendor address :
Computer Avenue
Joraphatak road
Near Shakti Mandir
DHANBAD

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our purchases.

I look forward to hearing from you by return.

Yours sincerely

sir i purchased dell inspiron n5110 laptop last year and my laptop speakers are not working .i am able to listen with hear phones but not with the speakers.

Company is refusing to replace damaged speakers which is under warranty period.The service center and tech support is saying that, the speakers damaged due to use of third party software.And i was not intimated regarding this policy of the company before.Now i want the company to change speakers.
Waiting for your suggestion regarding this issue, and what should i do further.
contact me- [protected]@gmail.com

Reference : Inspiron 15R - service tag - 5LZX4BS

My system was collected by Bluedart courier on 28/09/2012, POD no - [protected] for replacement.

Its been 29 days and till now I have not received any reply from Dell people .

Everytime , I am calling the customer care , they are saying that my concerned representative will call me , but there has been no call received .

The customer care people are lying and keeping me in dark saying that I will receive the credit note by tomorrow , but there tomorrow never comes. This is continuing for past 15 days.

The Customer Care has a very reluctant attitude and are making no communication with me regarding the same.

my laptop is under 1 year complete cover warranty of laptop . 5 days ago i formatted my laptop and since then the internal speakers of my laptop are not working . on contacting the customer care representative , i was asked which all media players i have on laptop. since vlc is one of them i was told that the speakers have gone nonfunctional because of the vlc media player and the company will not replace the speakers . i asked them to at least send a representative to ascertain the cause of the malfunction rather than completely blaming it on something else. i was denied and told that the company will not entertain any further argument on this regards.
if the company can not even send someone to ascertain the cause of any problem of its product on warranty , them why am i paying the amount for warranty.

i bought a laptop from intelenet infotech, sector-17, vashi, navi mumbai. after two months it stopped booting. i called dell service centre number for warranty and after checking my service tag number they told me this is not to be sold in india, this laptop is not authorized to be sold in india, its illegal. so i can't even repair my laptop. i have a bill for that laptop with service and vat taxes paid of amount 46,700 rupees. please help me. my email address is [protected]@gmail.com, alamgir shaikh cell no. [protected].

regards,
alamgir shaikh

I have purchased Dell make laptop in Durgapur, West Bengal . The system started giving trouble and I have lodged complaint at Hyderabad where I was staying at the time of it’s failure. I have given a clear written instruction for the delivery of the ‘to be replaced system’ at my New Delhi address vide my Email message dated 8th october 2012. Inspite of my written instruction, the system was dispatched to Hyderabad where I am not residing anymore. Upon contacting Dell at Delhi during the period of 15th to 17th October’12, I was repeatedly assured that the system will be delivered by 20th positively at Delhi address. However, till date, the system is not delivered and upon enquiring, it is still lying at Hyderabad’s Bluedart office.
Both Dell and Bluedart are every time confirming that in two / three days time the system will be delivered; however, just now got the information that the system will be dispatched by road which means it shall take many more days for delivering the same at my Delhi address.
I am very sorry to say that no one at Dell takes responsibility in taking prompt action as our only means of communication is through phones and persons attending to the calls are totally reckless or may be that their communications with further staff are falling in deaf ears.
I am appearing for important exams and every day is valuable for me and for last one month fed up talking to Dell. I don’t know when I will get my system and I am facing irreparable loss of time prior to my competitive exams.

my name is G.Ravi i have been purchased dell xcd35 smart mobile from SANGEETH MOBILES PVT.LTD madanapalle on[protected] , but the thing is my mobile was suddenly not worked i don't know what happens to it ,for the purpose of service and check what happens to it on[protected] the shop staff refuse to take the product by saying harshly this is not a service centre ,but i said one year warranty on this product ,but they wont care the about it ,I request you to take a proper action on this particular thing

Hi Sir

I am using a Dell Aero Handset. its Touch screen's not working properly. this model has been duiscontinude in india & there is no support for this Model. i visited your Dell service stations in Gurgaon & Delhi but they refused me to provide support for this model.
My Handset is out of warranty & I wanna replace its touch screen.
Please provide resolution for this ASAP.

Regards
Arun Sangwan
[protected]

Dear Tulsi,

Why Senthil and Sudhanwa Mannur not reply to my this email

I am really disappointed by the kind of service Dell is providing to its customers.

i hope you will do something

Regards

Ganesh T


[protected][protected]
-----Original Message-----
From: Ganesh Tambe
Sent: Wed 10/17/2012 1:56 PM
To: '[protected]@dell.com'
Cc: '[protected]@Dell.com'; 'mprc.[protected]@accetfronfline.in'
Subject: Dell XCD 35 issue


Dear Mr. Senthil,



Phone still keeps on giving same trouble and adds to my agony.



My work profile as technical service engineer for News Paper iCTP systems makes me travel 25 days in a month within India.

Communicating using mobile phone is very important for me and the company i work for.

Customers too call for seeking solutions to the problems they face while using iCTP systems installed.



Since I have purchased this instrument, I have been facing Network problem.

Please go through attachments and trailing email for history.

Even after replacement of instrument by Dell, complaint is persisting.



I am trying to call Accel Frontline Services Limited for my Complaint Status (MUT-DL-12-OOO42O3-DW Registered on Sep 15 2012 4:3 PM) but they are not answering the phone.



Callers i.e. Family members, customers and office peers are and have not been able to reach me at the hour of there need.



Though I have changed SIM card, it gives problem with this handset but not with any other handset. I have tried this time and again.



My request to you is to resolve this issue once in for all as it is over due.

Alternatively, please take back this instrument and either replace with an instrument that works or make a refund.



Will await your response and resolution.



Regards



Ganesh Tambe

[protected]






[protected][protected][protected][protected]

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Thursday, August 30, 2012 10:55 AM
To: Ganesh Tambe
Cc: ishan.[protected]@digicompindia.com; yogesh.[protected]@digicompindia.com; renuka.[protected]@digicompindia.com
Subject: RE: Dell XCD 35 issue



Dear Mr. Ganesh



If you are facing some issue with the set would kindly request you to visit the center. Let our engineer check the set thoroughly and its only after we will be able to confirm on the next course of action.

If there is any soft issue in the set and our engineer can resolve it by soft setting they will do the same. if there is any manufacturing error and i[censored]nit is within warranty period we will provide replacement without any charge. But if there is customer damage or external damage or i[censored]nit has crossed warranty period we can still provide replacement only on chargeable bases.



Would also like to inform you that if the replacement has to be arranged we would require 7-8 working days for the same and as there is issue only with the set we will replace only the set and accessories (Battery, Charger, Hand’s-Free, Memory-Card) will remain same. if the same has to be done on chargeable bases then payment has to be done in form of Demand Draft only, drown in favor of Global Infonet Distribution Pvt. Ltd.



Feel free to revert for any query or information



Regards



Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)

Email: [protected]@dell.com



Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.



How am I doing? Dell values customer feedback. If you have any suggestions or feedback please feel free to mail my manager, [protected]@dell.com











From: Ganesh Tambe [mailto:ganesh.[protected]@technovaindia.com]
Sent: Thursday, August 30, 2012 10:32 AM
To: Mannur, Sudhanwa; Senthil, T
Cc: ishan.[protected]@digicompindia.com; yogesh.[protected]@digicompindia.com; renuka.[protected]@digicompindia.com
Subject: RE: Dell XCD 35 issue



Dear Sudhanwa and Senthil,



From first day i am getting same problem (Network Issue) in replaced handset. I am trying to speak with Sudhanwa regarding the same but he is not responding my phone.



I have already replace SIM card but same problem persist and that SIM card work with other handset perfectly.



Replaced Handset Details:



Model: XCD35

IMEI: [protected]

S/N: X004747

PPID:CN-847JG-76181-0C9-A3EZ-A00

Service Tag: 7F4H3P1



What should i do…………..



Regards,



Ganesh T

[protected]








[protected][protected][protected][protected]

From: Ganesh Tambe
Sent: Tuesday, July 10, 2012 11:02 AM
To: [protected]@Dell.com; [protected]@gmail.com
Cc: ishan.[protected]@digicompindia.com; yogesh.[protected]@digicompindia.com; renuka.[protected]@digicompindia.com
Subject: RE: Dell XCD 35 issue



Thanks for your reply.



Regards



Ganesh Tambe

[protected]

-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tue 7/10/2012 10:54 AM
To: [protected]@gmail.com; Ganesh Tambe
Cc: ishan.[protected]@digicompindia.com; yogesh.[protected]@digicompindia.com; renuka.[protected]@digicompindia.com
Subject: Dell XCD 35 issue





Dear Mr. Ganesh



Greetings from Dell India



Would like confirm you that presently our logistic team is facing some issue because of which there has been delay in arranging the replacment unit at our service center and we regret the inconvenince caused. Would like to recomfirm that we have already instructed our team to resend fresh set of Dell XCD 35 to Digicomp Mumbai. Once dispathced it will take 1-2 working days to reach our service cenrter. Kinldu be in touch with the service center.



Ishan- Once you receive the fresh stock of Dell XCD 35 kindly check the same and get it blocked for Mr. Ganesh and assist him with replacment



Regards

Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)

Contact No[protected]
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com



Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.



How am I doing? Dell values customer feedback. If you have any suggestions or feedback please feel free to mail my manager, [protected]@dell.com






The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments contained in it.

Please check my mail trail...its a fraud company ,,,please take the strong action over this...

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Kindly Revert on this.

Regards
Achal Pradhan


From: Achal
Sent: Thursday, October 18, 2012 9:51 AM
To: Della Group
Subject: Re: LOGIN PROBLEM RESOLVED


Dear Della Group,

We are following up many times for my money return back but its still not received to us yet, so please confirm the same otherwise I have to take hard action on your company to be treat as fraud.
Its my last warning to your company...

Regards,
Achal Pradhan


From: Della Group
Sent: Monday, October 15, 2012 12:45 PM
To: Achal
Subject: Re: LOGIN PROBLEM RESOLVED


Dear Sir,


We are trying our best you will be get your refund as soon as possible at your door step, so please cooperate, we have already started the process of refund .


On Mon, Oct 15, 2012 at 12:19 PM, Achal <[protected]@gmail.com> wrote:

Dear Della Group,

Still we have not received my refund back money, 7-8 days has already been passed, Please confirm the same on priority otherwise we will take the strong action.

Regards,
Achal Pradhan


From: Achal
Sent: Friday, October 12, 2012 11:47 AM
To: Della Group
Subject: Re: LOGIN PROBLEM RESOLVED


Dear Concern,

We have not received my refund amount yet now.. please confirm on this.

Regards,
Achal Pradhan


From: Della Group
Sent: Saturday, October 06, 2012 1:13 PM
To: Achal
Subject: Re: LOGIN PROBLEM RESOLVED


Dear Sir,
we have received your request within 7-8 days your refund will be made.

On Thu, Oct 4, 2012 at 1:19 PM, Achal <[protected]@gmail.com> wrote:

Dear Concern,

I am not satisfied with your plan for earning money at home, Request you to refund back my money.

Regards,
Achal Pradhan


From: Della Group
Sent: Thursday, October 04, 2012 12:55 PM
To: [protected]@thedellagroup.com
Subject: LOGIN PROBLEM RESOLVED


Dear Sir/Mam

Please accept our deepest apologies for our mistake in regard to wrong id and password.

Please use these login details-



Please use this

login id:abnl3986ut

password:xtbg1280rj

It was not our intention to create such an awkward and embarrassing situation for you.

If there was any good that came out of this unfortunate experience, it is that we have grown and learned alternative approaches to these situations.

Please feel free to let us of your thoughts and concerns over this matter. You can reach us at [protected]@TheDellaGroup.com

Sincerely,
TheDellaGroup

To whom so ever it may concern,

XPS SERVICE TAG NUMBER – DSVJWL1

This letter is to let u know about the UNSATISIFED DELL customer who was never able to use his XPS because it always Had problems.
Till Date in a years’ time there have been 8 Part Replacements and the laptop could not be trusted for further use because it kept on having problems
I would like to list out the Problems
1. The Hard Disk Crashed - The Hard Disk was Changed But System didn’t come on
2. The Mother board had a Problem - The Mother Board was changed but the Laptop was heating up
3. The HDMI Stopped Working – The Daughter board was changed but the heating problem prevailed
4. The 2nd Mother board was changed and then the Heat sink was also changed – I was assured by the Technician that the Heat problem will be resolved.
5. The heat problem still prevailed and the Palm rest stopped working – The palm rest was changed
6. The speakers stopped working – The speakers were changed,
7. Now I am facing the same problem all around again. The XPS doesn’t start at all and it says there is a Boot Problem and it asks for a Windows Repair. When I try to repair it doesn’t repair and it suggest that the windows must be re-installed. I had spoken to the customer care regarding the problem and they suggested a Reinstall of the OS with formatting of all the drives and partitions. I tried reinstalling the OS 3 times continuously but it was unsuccessful. I turned off the laptop and after a few hours tried again and the OS installed but now again I am having the same problem. Sometimes it starts and sometime it shows the boot problem.

I had spoken to the customer care again and they told me that DELL will not help me as the system is out of warranty. 1st thing is that u guys dragged on the case by changing one part after the other and now finally u tell me that it is out of warranty.
WITH SO MANY REPLACEMENTS AND ME FACING THE SAME PROBLEM AGAIN WHAT DO U THINK THE PROBLEM MIGHT BE – I AM SURE THAT IN THE MIDST O[censored] MAKING SO MANY LAPTOPS THERE CAN BE ONE LAPTOP WHICH COULD BE DEFESTIVE AND I THINK ITS DELL’S RESPONSIBILLITY TO REPALCE THE DEFECTIVE LAPTOP
So I would like for u to know that this is the last and final time that I use a dell product and I would suggest all to stop using the laptops as it is the worst product EVER

Ashish Bardia
[protected]