Dell India Complaints & Reviews

I purchased this laptop (DOS based) on 28th January 2013, I installed my windows on 30th January. Since then I facing issues like mouse freezing hanging of browser. I called to customer care they checked & diagnose my laptop and said there is no hardware issue. You have to install windows again. I did it 3-4 times with a genuine windows key. But problem still persist and I again contacted customer care they checked again and said there might be issue with the hard disk as 2-3 times blue screen comes. So on 7th they issued a new hard disk and on 8th a Dell Representative came and I gave my laptop to to him and was busy with my work and he changed the hard disk. But even after changing the hard disk the problem persists. And just after 20 days of replacing the speaker also stopped working. Due to freezing I made a wrong financial transaction to someone else account. So In fury I contacted Dell customer service on 25th March and complained again and from then I'm getting daily call from DELL but issues are not resolved till date. And regarding speaker they said you have used a third party software (VLC MEDIA PLAYER) and it hamper the speaker. But i was not informed about this and this was never informed me in advance. In reality I installed ust to check VLC just to check the sound as it was not coming from windows media player. And now they are not accepting this. They are not ready to rectify it. Now I dont want my laptop to be formatted nor want it get opened. Cause last time it got opened and my speaker stopped working. And if needed to opened I wonder now what will stop working.
I only want now to get my laptop replaced with one or my money back.
Please help me in doing so. I'm in very much trouble because of this. As i have to stop my work and I need to get remote access from DELL hampering my work for more than hours.
Please help. I have all the proofs with me.

i purchased a dell inspiron 14r laptop on 19th feb 2013. from the day there is some fault in the laptop. i have taken my laptop several times to the shop from where i borrowed, the take my laptop format it, install a new operating system and give it back to me. but the problem is still there,last time when i took my laptop to them they said they ll show it to the dell guy, again he formatted, installed a new operating system and gave. but the problem was not resolved. dono what to do. it has been almost two months and i havent used my laptop even for a day.i have attached the bill with this complaint.

Good After Noon Sir,
I am from gandhi Engineering college,Bhubaneswar, we have buy 36nos of dell desktop, all systems are working good but, one system are sudden stop working, i checked that i found one system RAM have been not working so kindly come to my college and changed that RAM
System Service tag-9646VQ1
Explal service-[protected]
system Srl no-9646VQ1
Thank'you sir,

I visited Della adventure park last week. I bought a package of 60 games and when I entered the park there were not more than 30 games and in which most of them were not included in the package. Also, they were having untrained staff which were risking our lives in dangerous adventure sports.

RESPECTED SIR,
I AM RAJ KUMAR S/O JAGDISH CHANDER. I BOUGHT A DELL INSPIRON N5050 (TAG NO:[protected]) ON 22 AUGUST 2012 FOR RS.36,500 AND WAS PROVIDED A GARAUNTEE OF 1 YEAR.
SO, MY LAPTOP STARTED GIVING PROBLEM ON 1 FEB.2013. THEY REPAIRED MY LAPTOP ON[protected]. BUT , WHEN IT WAS REPAIRED, THE PROBLEM REOCCURED. I COMPLAINED AGAIN AGAIN BUT THERE WAS NO POSITIVE RESPONCE FROM THEIR SIDE.
I AM REALLY FRUSTRATED.I AM A STUDENT AND I BELONG TO A VERY POOR FAMILY.MY FATHER COULDN'T AFFORD THE LAPTOP BUT HE STILL BOUGHT ME THIS SO THAT IT COULD HELP ME IN THE STUDIES.
SO, PLEASE HELP ME YOU ARE MY LAST HOPE.
THANK YOU
YOURS FAITHFULLY
RAJ KUMAR
CONTACT NO:[protected]

dell aero replacement my handset are in service center last 2 months
and nobody give me a p[roper response for my replacement of dell aero.
pls give me a proper update of my replacement otherwise i clam on dell from court

Advo. Rahul Tiwari
contact detail:- [protected]
[protected]@gmail.com

Case # :[protected]
My system service tag is HN3K8R1. It is a XPS 17. Ever since I have purchased this laptop, Last year and second week of MARCH 2013 may laptop damaged accidently (WHICH IS COVERED IN COMPLETE COVER PROTECTION)
i call Technical support team many time, then i had words with a senior guy he said the XPS model i out of order now. So, the case is now handled by the escalation team and they can't do anything. But they told me that they have sent reminders to the escalation team and I will get a call before end of the day since they are still working on the issue.
then I got call from escalation team the guy said me that my laptop will be fully replaced by dell but first i have to provide DAMAGED LAPTOP, he said he is sending me an email i have to give my address on email so that they can pick my DAMaged laptop.
I wait for email for 5 days then i call to customer care number i.e [protected] then they said "sorry for delay mam,they have sent reminders to the escalation team and I will get a call with in 24hr.
But again i didn't get any call then today on 22 march 2013 i again call to customer care number i.e [protected] and then they said "Mam your case is rejected i dont know who promised you for replacement"
I m really shocked with these lines first they promises me for replacement then after 10 day they Reject their wordings. plz tell me what i have to do now.”

Hello,

I bought a dell laptop on Dec'2012, with in 1 month it has been stopped working due to motherboard failure(said by technical support). When I registered the compliant, the laptop got replaced after 12 days.
For replaced laptop also there is issue with the LED display after 1 month, after registering the compliant they sent the engineer for part replacement. Here the engineer came with faulty part(with already damaged part). So, here the part is not replaced and processed a new dispatch with new part.
After 4 days, in their database they logged as the problem is fixed with the new dispatch, which is not happened. When I call to the tech support, they have not supported me with the proper information and they said that they want few more days to fix this issue without understanding my problems.

Here I believe that, dell is providing the hardware with poor quality(problems arises after 1 month of purchase).

Regards,
Kiran Kumar

i had ordered one dell laptop in sbimegamall on 16/3/2013, order no is 847772, i paid Rs,44000 through sbi creditcard, till now the status showing as 'ready for shipping' . i spoke with customer care also, they are not responding properly.

I m not satisfied from dell service due to no positive response. I want to door service I taken dell laptop due to only for door service.

Thanks
Dinesh kumar
[protected]
Service tag no.- [protected]

I wanted to buy Dell Ultrasharp Monitor in 24" series and so I contacted Dell India on their Toll Free number (Sales: Call[protected]; the operator on the other end had transferred my call to a sales executive/Technical Support Expert from Devraj Computers (P) Ltd.

HE emailed me a list of available models and the cost; I choose Dell Ultrasharp "U2410" model having COST Rs.34000/-; I asked for a discount and finally got Rs.1000/- off; on the same day i.e. Mar 12, 2013, I sent them payment via Online Fund Transfer.

First two-three days, got no updates on the quotation and/or order confirmation from them, so I contacted the sales guy thrice on his mobile and also sent email. He was on leave for two days and couldn't update me about the order.

On Mar 17, 2013, again I called him up and asked for the order status; he said "I am so sorry, THE PART IS NOT AVAILABLE" and asked me to wait for two weeks or to choose from the list of other available models. I didn't find any of the given options suitable for me, so I asked for the refund.

He said the refund process will take two to three weeks (though one week had already gone since I made the payment and the nonavailability of part was not my issue) !! after a long discussion, he transferred the call to a customer care officer who again come up with the same options and insisted me to wait till the part is available... after a long argument, he said, "at the most he can process the refund in 5 days"; but it never happened. On Mar 19, 2013, I again contacted sales guy if the refund process is initiated, this time he said the refund will take two weeks and it was never initiated at their end.

In short, Devraj Computers (P) Ltd. and Dell India are using my money since 8 days and planning to use it for further two weeks!

At last, I submitted my complaint to Dell.co.in via contact forms and finally on Mar 20, 2013, another person (Mr. Karthik i think) called me and said the refund will be processed in a week or so.

All Dell fans and fellas; please be alert of Dell India and Devraj Computers (P) Ltd. - never send payments until you get the quotation and the confirmation that the part is available (get the confirmation for the delivery schedule); otherwise, you will have to surrender your money to them for their use for several weeks or forever if you do not get a hold on them!

Be alert, be aware, be safe!

Thanks.

Dell India is cheating its customers. They are taking orders for laptops online and after keeping the money for 10 days they call you and say that the laptop is end-of-life.

This has happened to me twice in the last 3 weeks.

They have no sense of customer service or responsibility.

Order No,:[protected] &[protected]

I placed the first order on[protected] and was promised a 14z-Inspiron (i7) within a week. After 9 days I got a call from Dell that this product is end-of-life.

After many re-considerations and compromises, I agreed on a 14z-Inspiron (i5) on 6th March as a replacement and they promised delivery within a week. Now today (15th March) after 9 days they called me and told me that this product is also out-of-life.

Dell India has the worst sales team. They have no responsibility towards the customers and they are trying to fool Indian Customers by accepting orders online.

Such companies should be forced to close their operations immediately.

Suggestion:-Go for Dell Laptop if you want to buy Headeche not the Laptop.

The Dell Experience:-
Me & my friend Rudra were planning to buy a laptop. Rudra had other options for cheaper & better laptops. I convinced him to go for Dell along with me for the “so called “product QUALITY, service & support. After lots of discussions & brainstorming’s, Rudra finally agreed to go for Dell laptop itself & we both booked the Dell laptops on the same day. I purchased the service warranty as well thinking that, it’ll help to resolve the issues (if any) quickly & effectively.

I was so happy to get Dell Laptop & have started using it.In the third month itself, I realized that, the laptop’s performance was worsened,. I called up Dell, they asked me to run Diagnostics. With all the zeal to resolve the issue, I ran the Diagnostics & finding the HDD guilty, Dell replaced the Hard disk by visiting my home,I made myself available there. After a couple of months, the keypad gone worst & was replaced too by visiting my home, I made myself available there.
I continued using laptop again with new zeal, from almost the fifth month onwards; I started facing the BLUE Screen error. From 7/10 attempts, the system was asking to Restore at the checkpoint. Initially I ignored the issue, thinking that, it might be windows error & might get resolved over period of time. But, the issue (with Blue screen & Restore) persisted over the time. So I called Dell again & after running diagnostics, they replaced RAM this time, I requested my brother this time to attend the support executive who visited my home, my brother cancelling his own appointments made himself available to the executive.

After RAM replacement also, the blue screen issue & Restore to checkpoints issues were not resolved & I was facing the issues again. In the next weekend, 23rd/24th February, I had my official project assignments to home & when I was working on it, suddenly I observed flickering screen & the system stopped responding I had unsaved data(which involved my 4.5 hrs. of work).With very curious about the laptop & my unsaved data, on that moment itself I called up Dell with all the faith that, they will suggest me some way to save the data at least before the reboot. The call was through but the support executive on the call responded “Sir, our tools are down & we won’t be able to take Your complaint”.
I requested when the tools will be up, the response was “Not sure, it’ll take some time”.
So I requested to note down my name & contact number on the paper & call me back as soon as the tools get up. The executive acknowledged & promised to call me back as soon as the tools get up.

From then on for that entire week, I didn’t receive any call. Over the week’s period, I faced the same error (flickering screen) causing laptop not to respond with the existing blue screen & restore checkpoints issue.By this time I was frustrated with using the laptop & calling to Dell support.I managed somehow, but each time I lost unsaved data.

When I was again doing my project assignment on 2nd March,I faced the same error (flickering screen) causing laptop not to respond again I called Dell immediately.This time also,I received same reply.“Sir,our tools are down & we won’t be able to take Your complaint”. Now it was the limit of my patience but I again requested to note down my number & call me back, I was assured to get call back by executive this time also.
For almost 3 days after that call, I didn’t receive any call.So,I reached home early intentionally on 5/6th March(since you have to be in front of laptop to troubleshoot)& called up Dell. With one or the other issue/s always faced over my tenure o[censored]sing Dell Laptop & all my 9 months’ time almost wasted in calling to Dell & doing the troubleshooting, I strongly suspected this as customization issue. I requested the executive to replace the unit itself because of all the frustrations & issues faced as described above.

The call was escalated & on the other day when I was in office, I received call from the escalations team.
I described the above faced issues, the reply was,”Mr.Abhishek,this is an electronic device,anything can happen.”
I said “I am using other 5-6 machines also, but I am facing the issue always only on my laptop. I lost my unsaved data whilst working on 23rd Feb & I wasn’t able to complete my assignments on time because of the issues faced.”

The executive replied”Mr.Abhishek,as you said you have other systems, you could have worked on other systems”.
The other machines I used were official machines. My frustrations have reached the peak level by this time,so I replied”I know when to work where”. I have not paid Dell to give me a showpiece if I was to be suggested to work on other machines instead of the Laptop.
With the described circumstances, one or the other issues faced all time,I humbly requested to get the unit replaced. The answer was “No Mr Abhishek,I can only get the parts replaced for you.”(I was not aware of which parts to be replaced)I said ”With my experience o[censored]sing the laptop I strongly believe even after the parts replacements as well, it’ll be some or the other issue/s with the laptop”.
The executive replied, “If the problem doesn’t get solved with this replacedment,I’ll replace the unit for you ”.

After long discussions & spending so much of time on the calls, with no other option left, I agreed to replace the parts.
I received the call from Dell technician on 9th March. I was so busy in my personal works which were pending over last two weeks because of office assignments & calling up Dell as said above. I had an appointment at evening at my relative’s place. Still I made myself available on the committed time, cancelling my appointment at relative.
The technician bought 3 parts with him,the Motherboard,Display & the cable.The technican told me that the cable which was given to him is the wrong one & will not be compatible with my laptop.
After spending almost 3 hours & replacing Motherboard,Display & after formatting & reinstalling Windows, immediately after 2nd reboot, the same issue(flickering screen lock) was observed.
I was very much frustrated & depressed. We tried to call Dell support, but the support wasn’t available that time.
I received the call from Dell on 11th March, the executive said he’ll get back on other day.
I again got a call today,12th March. The executive now said that, the cable delivered wasn’t correct one & it needs to be replaced now.(I have to pay my time for the mistakes I am not responsible for).

With all my experience & giving enough chances for hardware replacement & as per the executive’s words on the call in the last week(6-8th March),I requested to replace the unit.But,the answer is “No”.
Now,I seriously don’t have time to give to the technician to replace the cable & I strongly feel,even after this replacement,there’ll be one or the other issue/s with laptop.

Now,by considering the behavior of the laptop over last 9 months,I wasnt able to work effectively on the laptop & wasnt able to use the laptop efficiently.

It was one or the other troubleshooting I did in each of the weeks.I was mostly busy in waiting for the restore to happen(as is the issue faced),calling up dell,explaining the issue,making myself available for h/w replacements.Now I am feeling like Dell has provided me laptop for RnD by taking the full money.
I am very very very very frustrated with using this laptop now & I am thinking of the suggestion provided by Your own executive”to work on other systems”than Dell.
Dell is denying to replace the Laptop & now,with my warranty only valid for another 3 months,I am really worried about the behavior in upcoming days.

Definitely,I’ll never never never reccommend Dell to any of buyers.Go for other options,as was suggested to me by Your own executive to “to work on other systems”than Dell.
If the Dell executives themselves are suggesting to work on other systems than Dell,the quality of Dell products can easily be guessed.



Worried after buying Dell,
Abhishek Deshpande

Respected Sir / Madam,
With due request I, Kamrun Nehar, resident of Mugbasan Village – under Keshpur P.S. in Paschim Midnapore district. Would like to draw your kind attention in the matter on how I am suffering after buying a Laptop for my personal used. After facing problem, during used, I had informed the owner of the shop from where that was purchased, for several times but they had not taken any step against my Complaint.
On 7 August 2012, (Vide invoice no. : CM / RM / 11-12 / 0529). I had purchased a Laptop of Dell Company (INSPIRON – 705 (A), BLACK MODEL – 639G, Service tag FVY5NT1), it was purchased from RETAR MEDISERVE Pvt. Ltd. (Computer Division), situated at B.T. Collage Road, Midnapore.
From the date of purchase, I am facing several problem in using the Laptop. I had noticed that, the battery backup is very poor as it does not support more than two hours. Several times it gets hanged and net service disconnected. The USB ports do not work properly. Even, I faced problems as in many time the USB mouse and key board do not respond. Even the Laptop and modem get heated within half an hour, which is quiet unnatural.
After facing such problems I had contacted with the seller for several times (both over phone and going there personally with Laptop) but had not received any positive and fruitful response from their end. I even had wrote about the problems to the Dell Company authority and the result is same.
I think that, the Laptop which was purchased by me, is certainly a previously used product, and they had cheated with me.
In this condition, I am praying you to take steps in this regards so that they would replace the defective product with a new one.
Hope that you will take all necessary steps in the above mentioned matter.

Thanking you,
Yours faithfully,
Mugbasan , Keshpur
Dt.-07.03.2013 (Kamrun Nehar)
D/o – Sk Alauddin, Vill.+P.O.- Mugbasan,
P.S.- Keshpur, Dist- Paschim Medinipur (W.B.)
Email-ID kamrun.[protected]@gmail.com , Mob.- +91 [protected]

 Attached a Xerox copy of Cash Memo & a warranty support information

Dear Sir,


I purchased a Dell Ultrabook (system details attached) in the month of November 2012 with 3 years onsite warranty. I received the same in the first week of December 2012.

However after using the laptop for a month, it started giving electric shocks all the over the laptop body when connected to the Charger. I have tried that at multiple locations and with multiple chargers. The problem remains same. I had reported the same to the technical support and they had arranged for a technician’s visit.

The technician had replaced the motherboard and the panel below the keypad from the original magnetic body to a non magnetic one. He even checked the earthing system at our office which was working fine.

The technicians have visited 3 times in the month of February 2013 and have not been able to solve the problem.

The technician has advised to the concerning officials at dell that the system needs replacement.

I was then told by Dell that they will pick up the faulty system and give me a replacement system after a month’s time. I am unable to understand how they expect me to work without a laptop. Why do i have to keep suffering? Is this the way Dell deals with its customers?

I am requesting Dell to bring the new system first and take away the old one as it is being with other parts of a faulty laptop. This will save me from inconvenience & shall not jeopardize my office work. As it is I have faced enough troubles with this system to the extent of being electrocuted & medically injured.

I thus request you to kindly arrange for the replacement with a new ultrabook wherein the new system shall be given to me first and the old may be taken away in exchange hand to hand.

Looking forward to a fast & amicable solution.

--
Assuring our best services as always.

Thanks & Regards,


For MELCON


Aparna Jain
CEO


|www.melcontransformers.com|

96, Shanti Kunj, Alwar
Mobile:/ [protected]/ [protected]

System Details
[protected]---


Dell Support Center: System Information
Monday, February 11, 2013 2:12:24 PM

System Summary
Product Inspiron 5423
BIOS Version String A08
Service Tag FTQJMV1
Express Service Code [protected]
Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Battery - Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Type LION - Lithium Ion
Battery Serial Number 47
Hard Drive - WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Hard Drive - SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Hard Drive - WDC WD5000LPVT-75G33T0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Marketed Size 500.1 GB
Hard Drive - SAMSUNG SSD PM830 mSATA 32GB
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Marketed Size 32 GB
Optical Drive - HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012

Operating System
Name Microsoft Windows 8 (64-bit)
Service Pack Service Pack 0
Build Number 9200
DirectX Version 11
Windows Directory c:windows
System Directory c:windowssystem32
Maximum OS Memory 192.00 GB
System Name AJ
User Name chini
Windows Experience Index
Base Score 4.9
Processor Subscore 6.4
Memory (RAM) Subscore 5.9
Graphics (Aero) Subscore 4.9
Gaming Graphics Subscore 6.3
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 11/21/2012 1:32:30 PM
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19

Security
Windows Update
Automatic Updates Automatic download and install
Last checked [protected]:01:19
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - AVG Anti-Virus Free Edition 2013
Product Name AVG Anti-Virus Free Edition 2013
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No

Motherboard
System Board
Manufacturer Dell Inc.
Product UNKNOWN
BIOS
Vendor Dell Inc.
Release Date 11/26/2012
BIOS Version String A08
ROM Size 2.00 MB
SMBIOS
Version 2.7
Intel(R) Mobile Express Chipset SATA RAID Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type RAID Controller
Class 01h:04h:00h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 282Ah
Revision 04h
Driver Provider Intel Corporation
Driver Version 11.6.1.1001,[protected]
Driver c:windowssystem32driversiastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E31h
Revision 04h
Driver Provider Microsoft
Driver Version 6.2.9200.16420,[protected]
Driver c:windowssystem32driversusbxhci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E2Dh
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E26h
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011,[protected]
Driver c:windowssystem32driversusbehci.sys

Processors
Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (CPU:0)
Name Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Cores 2
Threads 4
Signature 306A9h
Family 6h
Model 3Ah
Technology 22 nm
Temperature 56 C
Performance
Max Qualified Speed 1.80 GHz
Max Turbo Boost Speed 1.80 GHz
Current Speed 1.80 GHz
Multiplier x 18.0 (8 - 18)
Max Turbo Boost Ratio x 18
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX
Cache Summary
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 56 C
Threads 2
Core : 1
Temperature 47 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 4.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 2.13 GB
Recommended Total Size 5.80 GB
Page File c:pagefile.sys
Location c:pagefile.sys
Size 2.13 GB
4096 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer 830B
Memory Part Number NT4GC64B8HG0NS-DI
Memory Serial Number 9D56126E

Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name DELL TPMCF28
Manufacturer Name SANYO
Type LION - Lithium Ion
Battery Serial Number 47
Designed Capacity Percentage 93
Current Charge Percentage 82
Current Charge 33.72 Wh
Full Charged Capacity 41.25 Wh
Designed Capacity 44.40 Wh
Voltage 12.23 V

Communications
Network Card - Intel(R) Centrino(R) Wireless-N 2230
MAC Address 84:a6:c8:25:cf:4c
Adapter Connected Yes
Current Speed 72.00 Mbps
IP Address 192.168.1.7
IP Mask 255.255.255.0
Gateway IP Address 192.168.1.1
DHCP Server 192.168.1.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.5.0.42, 8-7-2012
Network Card - Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
MAC Address 78:45:c4:bd:0d:04
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Qualcomm Atheros
Driver Version 2.1.0.4,[protected]
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Bluetooth Port Address (84:A6:C8:25:CF:50)
Service Name BTHUSB
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012

Hard Drives
WDC WD5000LPVT-
Model Number WDC WD5000LPVT-
Firmware Revision A110
Total Capacity 465.76 GB
OS - C:
Volume Serial Number 32AA-4D31
File System NTFS
Volume Capacity 457.16 GB
Volume Free Space 323.79 GB
Volume Used Space 133.37 GB
SAMSUNG SSD PM8
Model Number SAMSUNG SSD PM8
Firmware Revision D2Q1
Total Capacity 8.00 GB
WDC WD5000LPVT-75G33T0
Controller PCI:0:31:2
Port 0
Vendor Western Digital
Model Number WDC WD5000LPVT-75G33T0
Serial Number WXB1C42R5616
Firmware Revision 01.01A01
Size 465.8 GB
Marketed Size 500.1 GB
Cache Size 8 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count [protected]
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Rotation Rate 5400 RPM
Temperature Information
Temperature 28 C
Minimum Temperature (Lifetime) 28 C
Maximum Temperature (Lifetime) 41 C
SMART Attributes
Power Cycles 318
Power On Hours 463
Load Cycle Count 4011
Reallocations 0
Pending Reallocation Count 0
Offline Scan Uncorrectable Errors 0
Calibration Retries 0
Ultra DMA CRC Errors 0
Start Stop Count 360
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 80 minutes
Excessive Password Attempts No
SAMSUNG SSD PM830 mSATA 32GB
Controller PCI:0:31:2
Port 1
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC512065
Firmware Revision CXM12D1Q
Size 29.8 GB
Marketed Size 32 GB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 62533296
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Rotation Rate Non-rotating media
SMART Attributes
Power Cycles 323
Power On Hours 468
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Security Information
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 6 minutes
Excessive Password Attempts No

Optical Drives
HL-DT-ST DVD+-RW GU70N
Model Number HL-DT-STDVD+-RW GU70N
Drive Serial Number KLAC9ON0931
Firmware Revision A102
Firmware Date 8/10/2012
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS

Video
Video Card - Intel(R) HD Graphics 4000
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 1.75 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 9.17.10.2849, 9-2-2012
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Manufacture Date Week 51, Year 2011
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.2.9200.16420, 6/21/2006

Audio
Sound Card - IDT High Definition Audio CODEC
Driver Provider IDT
Driver Version 6.10.0.6418,[protected]
Driver c:windowssystem32driversstwrt64.sys
Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation
Driver Version 6.14.0.3097,[protected]
Driver c:windowssystem32driversintcdaud.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys
USB2.0-CRW
Manufacturer Generic
Serial Number [protected]
Device Version 57.6.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Realtek
Driver Version 6.1.8400.39030,[protected]
Driver c:windowssystem32driversrtsuvstor.sys
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Device Version 120.6.9
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Intel
Driver Version 2.5.21.40054, 7-4-2012
Driver c:windowssystem32driversbthusb.sys
Laptop_Integrated_Webcam_HD
Manufacturer 002618D4BE1A-C517-093B29
Device Version 40.0.3
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbccgp.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversusbhub.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.2.9200.16384,[protected]
Driver c:windowssystem32driversi8042prt.sys
Mouse - Dell Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 16.2.10.3,[protected]

Printers
Send To Microsoft OneNote 2010 Driver
Model Send To Microsoft OneNote 2010 Driver
Path Send To OneNote 2010
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643mxdwdrv.dll
PDFill Writer
Model PDFill Writer
Path PDFill PDF&Image Writer
Driver Version 0.3.6000.16386
Driver C:Windowssystem32spoolDRIVERSx643PDFILLPSCRIPT5.DLL
Microsoft XPS Document Writer v4
Model Microsoft XPS Document Writer v4
Path Microsoft XPS Document Writer
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
Epson ESC/P-R V4 Class Driver
Model Epson ESC/P-R V4 Class Driver
Path EPSON Stylus TX400
Driver Version 0.3.9200.16451
Driver C:WindowsSystem32DriverStoreFileRepositoryntprint.inf_amd64_70804bc81126e090Amd6...⇄
doPDF 7 Printer Driver
Model doPDF 7 Printer Driver
Path doPDF v7
Driver Version 0.3.0.0
Driver C:Windowssystem32spoolDRIVERSx643dopdfpr7.dll
Adobe PDF Converter
Model Adobe PDF Converter
Path Adobe PDF
Driver Version 0.3.9200.16451
Driver C:Windowssystem32spoolDRIVERSx643PSCRIPT5.DLL


Product Version: 3.2.6032.102

I have purchased a laptop of Dell Inspiron N5050 in March 2012 which was having the rupee symbol in the

keyboard adjacent to $ symbol. After 8-9 months there was some noise sound found in the keyboard, so the Dell

support staff replaced it with a new keyboard. But that keyboard didn't contain any rupee symbol, so the

support staff said to replace it after somedays. After that date have complained many times to replace that

old version keyboard, but all in vain. They are doing the same job by bringing the same old version keyboard

everytime which doesn't contain any rupee symbol.My waranty will expire on 21st March 2013, but they said

that the keyboard having the rupee symbol is not available now. So what will i do to get the correct keyboard

from Dell before my waranty expires. Where can i lodge a complain against Dell if they are answering like

this and not providing the correct part to me. My service tag code is [protected] and mobile no is

[protected]. Please help.....

Dear Sir,

I bought Dell i5 laptop a year ago by education loan. and i have to face 3rd time this heating problem in my laptop it is too heating at the corner of my fan side..even i cant touch it . at first time this problem identified within 6 months of puchasing date of my laptop and it was repaired by the company by replacing the fan. and 2nd time before the one month of warranty of my laptop the same problem is occurring again and i complained again.and this time again company replaced the fan by saying this will no create again such problem again but now after the three month of ending the warranty of my laptop this problem again occurring .and i am so disappointed from the company that how irresponsible that the same problem is occurring again and again.
now i wanted to know that can i file the complaint in the consumer forum about my issue..even my warranty is out of date but the two time the same problem is occurred and the company only change the same thing but still my problem is not resolved.plz suggest

Vikas Jha
[protected]

ONLINE DELL STORE TOLD ME 3 YEARS OF WARRANTY FOR INSPIRON 15R 7520 MODEL... THEY TOLD ME THAT OFFER IS FOR LIMITED PERIOD AND I PURCHASED THE SAME LAPTOP CONSIDERING 3 YEARS OF WARRANTY

BUT NOW THE CUSTOMER EXECUTIVE ARE SAYING MY LAPTOP WARRANTY IS ENDING IN JULY 2013. I PURCHASED MY LAPTOP IN JULY 2012

NOW PLEASE TELL ME IS THIS 420 OR NOT?????????????



Regards
ARPIT SHARMA

I had a problem with my Dell Inspiron 14 R series laptop. It was getting off as soon as it reached 60 % of battery level. when I called on the toll free no. [protected] for assistance, the lady told me that the problem was with my motherboard. I was asked to make a payment in the name of the company (named above) of a sum of Rs. 11000/- toget my complaint registered and then they would send a motherboard to be replaced. I agreed an made the payment from my account. The problem has not been solved till date even after the replacement of my mother board twice, along with my LCD screen and my DVD drive. It was then that I found that the problem is with my battery and not with parts that the company has been replacing. When I updated them with my problem, the company says that Battery replacement is not covered in the payment I made. More details-
Customer No:[protected] ,Booking Date: 06/02/2013, Quote no 26147233

I have Purchase the DELL INSPIRON - N5050 Laptop on the name of DEESHIKA , Dated : 28 August,2012 with Proper Dealer Invoice .Suddenly Laptop Screen is not working and i have launched the Complaint on 14 Febuary 2013 and Case No[protected] is provided by the Dell Executive. and he said that you are not autorized for the Service and your LAPTOP is OUT of Warrenty but i told him that i have purchased this laptop 6 months back and According to my Invoice it is Under Warrenty.I have Converse with No. of Dell Executive for the resolution.
Details are mentioned below:-
First i talked with Pallav around 5:30 PM , Second i talked with Nitin Sardana On Monday(18/02/13) , Third i talked with Suruchi On 21/02/13 at 2:00PM , Fourth i talked with Neha on 21/02/13 at 6:00 PM ,
Fifth i talked with Vaseem ,an illitrate Fellow who has mis-behaved during our Conversation On 22/02/2013 at 2:00 PM ,
SIXTH I talked with Sarabjeet at 2:00PM ON 22/02/2013 ,Seventh I talked with Renu at 2:30PM ON 22/02/2013 and she transferred to Supervisor HARI and he suggested to Visit at Dealer shop and make Conferrence with him,So they could ask him for the LAPTOP Service Tag NO. and On the same day i have arranged a Call Between Dealer and the Dell Executive Sarabjeet and Ankur. After that Ankur Promised to take Ouick Action regarding Resolution and make a call to me with in 2 hours but till now no body is responding on my Complaint.

The Whole Process is Only to Know the Distributor Name from where the Dealer Purchased the LAPTOP and the Dealer is not Providing the Same.

During this Process,I felt Harassment from the Dell Company.
Is Company Don't Know about this and this Serial No. Laptop is With Whom Distributor/Dealer ?
Is that my Responsibility to update the Company that this and this Serial No. is with this and this DISTRIBUTOR/DEALER ?
Is Dealer /Distributor is Only for Earning Money?
Please help me for the resolution from the Dell Company.

DELL INSPIRON - N5050
I3/4GB/500GB, WIN-7
S.N.-4Z39MP1
SERVICE CODE: [protected]