[Resolved] Dish TV India — FAULTY SET TOP BOX AND POOR SERVICES | |||
1. In july 10, i purchased thru online booking a dish tv connection with following details-dish tv VC NO [protected] STB NO DST[protected] Immediately after installation i lodged a complaint about defective set top box resulting in 1.delayed response time in switch over of channel which takes more than 8-9 secs and poor range of remote control which does not work beyond 6 ft and only in straight line /right angle to stp. No one has attended the complaint and it remains unresolved even after 8 month despite several reminders. 2. In Jan 2011 i lodged a complaint about not receiving signal ,and requested the customer care to send a person to look into the problem . subsequently after 3 days the signal resumed but there was no sound. This was informed to customer care who promised to send mechanic to attend the problem but did not send any. The problem of sound contuing for over a month and despite of many reminders ,it has not been attended by the company though they have confirmed that it was due to defective set top box. I have deminded for replacement of STB or REFUND OF the SUBSCRIBED amount alongwith MONTHLY RENTAL (Rs 325) . ADSAO Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dish TV — Set Top Box fault
A set top box which I bought about a year back has stopped working. I have been trying unsuccessfully to call the customer care and lodge a complaint - as the phone (the only toll free number that is available) keeps on saying "Please wait." I have waited unsuccessfully upto 30 minutes on several occassions and yet unable to reach any customer care officer to lodge the complaint. This is the worst possible product that is in the Indian market. I am native of punalur ,i can't see any channels on the Dish TV, which i purchased recently. I announced it to the retailer and the distributer of Dish TV punalur. They send technitions, they failed to solve the trouble,so they sujjested me to make a complaint on the website. Kindly accept my request an solve the trouble...
I have also same complaints about faulty set top box. jal
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Dish TV — Faulty Set Top Box
I got a Dish TV connection on 15th of feb 08 (Maxi with 1 year subscription). All channels could not be viewed as the set top box was faulty. After repeated complaints technician came on the 29th of March and found out that the set top box provided was faulty. It was taken for repairs with a promise that it would be delivered on 31st. Till date we haven't recieved it, despite repeated calls to the call center and the local agent. The call executive executives as well as the local agent were very ill-equipped to resolve the issue. I m quoting a few complaint no.s taken while calling the call centre12241904, 12319946, 12383825.