[Resolved] Easy Cabs — Non-commitment of booking | |||
I had booked Easy Cab on 1st May, 2010 morning 11am to pick me up from RS Palaya (Bangalore 33) to Yeshwantpur Railway Station at 8.45pm the same day. I was confirmed the booking verbally. I asked specifically if there was availability of cabs twice. I did this because prior to calling Easy cabs, I had called Meru and they refused the booking quoting unavailability of cabs. I was told the driver details would be sent half an hour prior to pickup time. Thereafter I get a message at 2.10pm saying "Dear Guest, your booking id for dt 01 May 10 20:45 is B002237. Thank you for choosing Easycabs" At 8.16pm I get a message saying "Dear customer, we are sorry to inform that your booking 2237 is not confirmed due to non-availability of cab in your area. We regret the inconvenience. These people really lack professionalism. These is absolutely irresponsible. If they do not have cab availability, they should inform much in advance so that the customer can make alternate arrangements. This is really inconveniencing the customer. I request your help in this regard. Regards Anju Joy [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Freind,
I also had a similar problem from Easy cabs. Booked on previous night and getting a confirmation note with a booking id, they cancelled the trip without my knowledge. If they had any operating problem, they could have informed me sufficiently early so that I could have booked another transport. I knew about them cancelling the trip only 15 minutes ago and that too when I called tehm..!!
Ramakrishnan
I also had a similar problem from Easy cabs. Booked on previous night and getting a confirmation note with a booking id, they cancelled the trip without my knowledge. If they had any operating problem, they could have informed me sufficiently early so that I could have booked another transport. I knew about them cancelling the trip only 15 minutes ago and that too when I called tehm..!!
Ramakrishnan
I HAD A HARROWING EXPERIENCE WITH EASY CABS AND NOW WE NEED TO MAKE SURE THAT THIS SERVICE EITHER STOPS CHEATING FOLKS OR SHUT THEIR OPERATION IN BANGALORE. SENT THE BELOW NOTICE TO THEM. WHOEVER INTERESTED, GET IN TOUCH WITH ME, WE WILL FIGHT THIS OUT.
To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]
Subject: Legal notice against the false booking and not honoring the booking commitment
Dear Sir,
1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.
2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.
3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.
Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:
- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.
In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.
Thanks,
Shishir Tiwari
Phone Number - [protected]
Email: shishir.[protected]@ge.com
Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]
Subject: Legal notice against the false booking and not honoring the booking commitment
Dear Sir,
1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.
2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.
3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.
Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:
- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.
In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.
Thanks,
Shishir Tiwari
Phone Number - [protected]
Email: shishir.[protected]@ge.com
Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
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Easy Cab, Bangalore — Harrassment and not meeting Commitment
Dear Sir,I was traveling to BangaIore railway station on 08/06/2009 . I had booked a cab with Easy Cabs for 08/06/2009 10:15 PM 24 hours in advance. The cab was confirmed with a booking no as 440 . On 8th the cab did not report to my house at 10:15 PM . On calling them I realized that they even didn't send the cab to my house although the booking was confirmed. They said they are going to send me the cab in another 5 - 10 minutes. After waiting for 10 minutes and calling them back I realized the cab didn't start yet for my house and it's going to start in the next 5 minutes. After waiting for 30 minutes I realized that they are just playing around . When I spoke with them they misbehaved with me .I almost missed my train because of them failing to meet their commitment.