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[Resolved]  Easy Cabs, Bangalore — Easy cabs taking things too easy

I hire radio taxi services regularly, almost 10 times a week, as i do not have a consistent driver.

I had ben availaing services from Easy Cabs, although with a mixed satisfaction level.

I had booked a taxi today at 8.15 am for the taxi to pick me up at 9.15 am, giving sufficient notice. I also got an SMS confirming the same with booking no.
However, no taxi arrived and i waited till 9.30. I called their call center and they told me that there was some mistake and the driver is on his way. They assured that the taxi will be there at my house sharp at 9.50. Again till 10 am no taxi turned up. i had to call them up 5 more times. They kept saying that the taxi is on its way and the driver will reach me in few minutes. At around 10.30, after waiting for more than 1.30 hours, i called them and demanded to speak to their managing director. They put me on hold and then disconnected the call. I called them again and asked for the driver's no who was to reach me, but never did so. I got the number and when i called the driver, he said that he is in a different place waiting since 9.30, but for a different passenger. When i told him that the callcenter told me that he would be coming to pick me, he refused saying that he did not have such instructions from the callcenter.

Again i called the call center to get the contact no. of their CEO Rajiv Vij or COO Ashok Vashisht. Tey refused to give their number or email id. I demanded to talk to their supervisor and when i talked to him, he also refused to give the contact no. of the corporate office, but gave another mobile no ([protected]) saying that i could contact them on this easycabs no. I called this number multiple times, but with no one picking up the call.

In spite of messing up with my appointments and causing quite significant damage by not meeting the timelines, they even refuse to connect to the senior people. I can understand people making mistakes, but trying to cover up continuously and avoid escalations by not giving information demanded and giving wrong information is a sign of non-professional organization.

Couple of days back i had booked a cab from easycabs and subsequently cancelled as i was not well. The call center did not inform the driver and the driver had arrived. When i told the driver about the cancellation, he cribbed saying that he did not have any trip since morning and even the first trip is getting cancelled. He said that i need to pay a cancellation fee of Rs 100 and i paid and demanded a receipt. He gave a receipt of Rs 60, which is the minimum charge (for travel upto 4 km, although i did not travel and no waiting time was there for the driver). Subsequently when i checked their website, i could not find any information on any cancellation fee, anywhere in their site (terms & conditions, FAQ etc).

When EasyCabs charges fee (that too for their mistake of not informing their driver), they are not compensating for the undue inconveniences they cause by not coming/ not coming in time. They take their customers for granted .

There should be a regulatory body to regulate the taxi operators and ensure that the consumers are protected.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  14 CommentsShareTweet

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The worst experience of my 3 week stay in Bangalore today. I was at the outskirts of Bangalore with family including a sick baby and called Easy Cabs at 9:00 PM and they said that we will be picked up at 10:00 PM. I called at 9:20 and then 9:40 to confirm since I did not get any SMS and they said that I will be getting the confirmation soon. At 10:02 PM, when I called them that no cab had come, they said that a cab was 5 minutes away and will be calling me soon. At 10:25 PM, I called them again to complain and asked to speak to a Manager and they told me that the cab was 'cancelled' because there was no cab in the area! I spent the next 30 minutes on phone arguing with at the call centre and their 'flow supervisor' since they would not connect me to the real supervisor and they FAILED to still help me by sending a cab. TWO HOURS after the booking, I was left cabless on a Saturday night with a sick baby far away from the centre of the city. Let this not happen to you - be careful about these guys who want to make the fast buck.

Dr. Akhilesh Pandey
I agree, Easy cabs just takes it too Easy with its customers. They cancel their bookings and casually inform them after their pick up time.

I had done a booking for a 10.30PM Pick up at 8.00 PM. I kept waiting from 10.15 but to my shock, no cab came but I got an SMS that my cab is cancelled at 10.45 PM.

I called up the call centre they assured me a cab at 11.30 PM. but at 11.35 Another message that my booking is confirmed But no sign of cab. 11.45 i get a can cancellation message.

Call centre of easy cabs are very very rude and have no manners. When i reqested to speak to their seniors. I was promptly disconnected. They did this to me for over 5 times.

Imagine depending on them for catching a flight or an important meeting!

They just suck!! I will never ever take an easy cab in this life or next life ( provided it lasts next few years with this kind of service)

Pavan
easy cab is worst services there driver misbehavie with customer and when we complait to there call center they simpley say sorry

we are not safe with easy cab services there driver can rob us

i will never advice any one to use easy cab services in delhi
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Never use a Easycab in the life nor they are the right people to attend the matter. Please read my case otherthan travelling in their cab:-
On 19th November, I was coming from Hebbal flyover and one of their cab bearing Number KA 01 D 6141 hitted back to my Wagnor Car bearing Number KA 01 MA 2314 at Mathikere junction at 6.00 PM ( Sadhasiva Nagar Police Station Limit) and badly got damaged. As per the request from the Driver of Easy cab, Javed Pasha, I lodged a complaint with Easy cab on 20th November morning and they are keep on saying that the matter will be amicably setteled immediately. As I never reported to the police station as per the request from Easy Cab driver as he was carrying passengers from Airport and wants to drop some where in the city urgently. His vehcile was also hitted in the backside by a SKoda Car ( bearing NumberKA 03 MR 135) and the Car belonging to Rayal Comforts Inn, 4th Block, Jayanagar. Easy cab driver had collected Rs 13, 000 from the Managing Director of the Company and went away without repairing my Car. From 20th November to till date, I made almost 30-50 calls to their call centre[protected] and none is interested to connect me to any senior except one - Ismail bearing mobile number [protected] and keeps on postpone his date with me for settlement.

Now I decided to take up the matter with Trasnport department to seize the capitioned Car from the door and register afresh case againist the Easy cab. Whatever the matter, I will go with legal and see they will not run their businesss smoothly in Bangalore.

I request all travellers and car owners to share their expereince in this column about their calous attitude and operation management in all metros in India, specifically in Bangalore.
Please read my above dates are 19th November 2010 and today I already sent out a formal complaint to the Managing Director, Cheif Operating Officer of Easy Cabs with a copy to the Circle Inspector of Sadashiva Nagar Police station, Bangalore to seize the Car of Easycabs from the road till settle my claim. Please update all Easycabs matter to this page so that we can go ahead with this people to protect our travel and property.
I am in full agreement with this
I fully agree that none of their management representatives take the complaints seriously except for saying repeated sorry. Their corporate office also seems to have been instructed not to share the telephone nos of their corporate heads.

Will never ever in my life will I use Easy Cab services in Mumbai or elsewhere nor will I ever recommend it to my friends / relatives
fully agree. I am frm Delhi

Today I had a very bad experience with Easy Cabs.
I had a similar experience. I believe all o[censored]s should get together and spread the message to the community to ensure that EasyCabs is out of business in Bangalore. I have filed a complaint on 11th marcch 2011 and till today I haven't received any message from them. Every time they say it will be addressed "tomorrow by the backend team".

Please never book or use EasyCab - they will through you into tougher situation!! Let us start an EasyCabs boycott campaign.

Easy Cab Bangalore — Cab not Available

Easy Cabs never again. I had book Easycab for airport drop at 9:15 in morning. Had booked the cab 12 hours the day before. They called at 8:50 am to say that cab is not available. Where do i get a cab within 25mins to airport? Would have missed my flight.
The incompetent call center people have no answers except saying we are sorry. Girl who said her name was Gouthi did not pass the phone to her manager. Inspite of me shouting at her she held her phone and kept giving me crap of someone getting back to me in 48 hours. What do i do after 48 hours?

Also most of the time their ACs do not work. 3 times i have been given a taxi without AC and charged full AC charges!

Worst service ever! Someone please come up with a good taxi service to airport!!
Above complaint is for EasyCab Bangalore!
Very Worst service ... don't for it... if you have enough money and time please go ahead and book it
Strongly Agree
This is the worst Cab Service in Mumbai
My Ref ID is A[protected]
My name is Ashish Agrawal. I had booked this cab for Airport. I simply awaited for the cab till 3.15 am on 21.10.11. The scheduled arrival of the Cab was on 21.10.11 at 4.00 am. Since I did not get any communication, I called up at 43434343. The call centre guy told that Your booking is under process & you will get an SMS in next 15 minutes.
Again, I waited for the same.. by 3.40 am when I did not get any message, I called up again..

Every time, I had to be in queue for atleast 10-15 minutes.. The call centre guy replied that Your booking has been cancelled.
This is quite ridiculus to say at the last moment that the booking is cancelled and too when the customer is calling up... Shameful...
Easycab is not at all an EASY BUT UNEASY CAB... It has to be strictly actioned upon...
I am a customer using Easy cab service since the last 3 years! And I am extremely disappointed by the way they value their loyal customers!

Easy Cabs has the worst service. They confirm the booking and expect the customer to follow up with the driver, the drivers cancel at the last moment and the call center has no clue. When you ask them to arrange an alternate cab, they refuse straightaway. Apparently, even the senior executives in the office (Read Ms. Neetu Modi) cannot resolve such issues. They just give some gyan on how important customers are to them. My grandmother was unwell and I desperately needed a cab to visit her. Because of you, I could not make it to the hospital in time!

I will ensure that in every possible social forum, I voice out the discontent and influence numerous 'potential customers' to not use their services at all!

Easy Cabs - Please stop your 'services' as we seriously can do without them. You have no right to call yourselves a 'service provider' as you don't know the first thing about surviving in this industry.

I will ensure none of my friends and acquaintances use Easy Cabs.

Good Riddance!

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    Easy Cabs
    Customer Care Service
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    36%
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    Easy Cabs Phone
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    9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
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