Easy Cabs, Bangalore — Let this be your last option | |
I’m a frequent user of taxi service. The call center executive’s job is over once they inform the driver. There is no one to check if the driver started to the pick up point. 2 times I missed doc’s appointment due to the lack of coordination or responsibility. 1) Once I booked Easy cab for my cousin to take her child to a doctor. The cab was 1hr late and she missed the appointment with the doc. Later she had to hire another cab and had to go some other doc. 2) This time I booked Easy cab at least 7hrs before the schedule to take my baby to a doctor. We had an appointment at 4pm, this time also the cab did not come on time. So I called the driver he was telling he was in Cantonment railway station which is more than 10km away from my house. He said he would reach home in 15min. But did not happen, so I called him a couple of times and he did not respond. When I called the customer care they said he is on the way and again insisting me to call the driver. I did that and he did not answer the call again. That day I called the customer care at least 5 times (not exaggerating) and I even told them to forward the call to the manager which they did not do. The doctor who we took appointment was a busy person and we missed the appointment had to postpone it. That was the last time I called Easy cabs. I’m happy with the other cab services. If you have anything important Easy cab is not he right choice, do not trust. Let that be your last option. Was this information helpful? | |
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I cannot help but agree with this. I had began using Easycab services last year- initially the response was good. However with my expereinece in the last 6 moths - 3 times consecutively they failed to send me a cab(including today) saying no cab facility available. When each of these 3 times I had ensured to call atleast 3 hours before the requirement. The first time it was in the night and I was in a meeting my reliance being on the factor that I will get a cab when I finish the meeting at 9.30 pm. And waht do I see - and sms saying no can available- only GOD knows how I managed to reach home that day being atelast 12km away from home and noone familiar on the way back. This being my first such experience with easycab I assumed, it maybe because it was late at night so they couldnt get a cab. Next I requested a cab one day Before for a critical ppointment the next day and all I get is an sms 1 hour before departure saying no cab avialable for 10am on a Saturday morning withini Bangaloer City!!!. Finally the cherry on the pie today, called 3 hours before as i was not feeling well ..and here they come with the same sms I have seen past 2 times - "Sorry to inform non -availability of cab in your area" A 24 hours Cab service claiming to provide one when u need does not have cabs...wht can I say...They had built my expectation insitially but sadly they have taken me to the point of deciding I dont ever want to use their services again
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The worst experience of my 3 week stay in Bangalore today. I was at the outskirts of Bangalore with family including a sick baby and called Easy Cabs at 9:00 PM and they said that we will be picked up at 10:00 PM. I called at 9:20 and then 9:40 to confirm since I did not get any SMS and they said that I will be getting the confirmation soon. At 10:02 PM, when I called them that no cab had come, they said that a cab was 5 minutes away and will be calling me soon. At 10:25 PM, I called them again to complain and asked to speak to a Manager and they told me that the cab was 'cancelled' because there was no cab in the area! I spent the next 30 minutes on phone arguing with at the call centre and their 'flow supervisor' since they would not connect me to the real supervisor and they FAILED to still help me by sending a cab. TWO HOURS after the booking, I was left cabless on a Saturday night with a sick baby far away from the centre of the city. Let this not happen to you - be careful about these guys who want to make the fast buck.
Dr. Akhilesh Pandey
Dr. Akhilesh Pandey
I agree. We have also stopped using their service. Twice they cancelled at the last minute and we almost missed our flight.
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