Easy Cabs Delhi — froud booking

 
8 Reviews
India
 Rajinder Singh
I want to share my very bad experience with this Radio Cab taxi[protected]. i booked a radio cab on 13th of june from malviya nagar to new delhi railway station from where i have to take Amritsar Stabdi Express (at 4:30 sharp which i already disclosed to them) at 3:00 pm and i got the message from thereside also that your booking have been done and cab will reach within 15-20 min. but till 3:45 pm i have not got any call or message from driver or radio cab delhi office then i called up to the call center of radio cab and told them i have not got the cab till now then they put me on hold for 5 min and told me that sorry sir we are not able to locate the cab. i told them due to you guys i am gona miss my train, the person on other end said we cant do any thing for you. without any other question i cutted down the phone and rush into the taxi stand from where i got the taxi for railway station (at 4:10 pm) the result was the same i missed my train to punjab but my visit to punjab was so urgent that i have to reach over there at that day itself..for that i have taken a flight from IGI to Amritsar worth Rs.4000 as an employee this cost is very much high to me but i had no other option with me because all other train were late..

i again called to easy cab call center and talked to some senior person also he said we will investigate the things n get back to you with in 24 hrs..but i have not recieved any call till 48 hrs. then again i talked to same person for my rembursement but he said sorry although its our fault but we cant help you out in this case only what we can do is we will give you 30% dicount on your next journey i said hardly i use a cab once a year so its not the way to sattle the case then again he refused to help then i said i will file a case against you people in consumer court he said what ever you want to do you can..

So its my request to all delhi persons don't trust on easy cabs when you are in hurry or traveling for some important work.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

Easy Cabs Delhi — inadequate service,cheating,no response to complaint

1. i booked a taxi frompalam crossing near sadar market ahead of mori rd till anand vihar bus stand on 15 april09 around 12.00 am.i was told that will receive a sms within 5 mins of cofirmation.2. i didnot receive a sms(first complaint) when i called back after 15 minutes i was told that taxi is booked and will reach in 15 minutes.after 15 minutes when i called driver on the number given he said he will take another 20 minutes as he is in dwarka(second complaint)3. i called company and cancelled the booking avd proceeded to take an auto or taxi and reached gopinath market. In the meantime the driver called saying he was near by so i called himto gopinath market and hired him.4.the veh meter was not working(third complaint).5.the veh stopped for 30 minutes for cng fill in the heat of summer when i was already sort of time (fourth complaint)6. veh instead of taking me to anand vihar bus stand took me to maharana pratap isbt adistance of 28 km whreas by my idea the distance from gopinath till anand vihar wud be around 20 km(fifth complaint)7.made complaint to mr pranjal around 6.00 pm on 15 apr 09, no intimation of processing and i came to the dvr of cab 6482 was suppose to be somebody else(6 &7 complaint)
Easy cab service is not reliable for quick service .You have to plan at least 2/3 hours in advance.
Management of Easycab is not involved and least interested to deal with customers.No professional approach is visible in providing efficient services.
They have outsource all permits allocated by Delhi Govt. and limited involvement even though Easycab
service was started with pump and show.
My advise to fellow friend is to lodge complaint with Consumer Forum and RTI to Director Transport, Transport Dept. National Capital Region of Delhi, Delhi.
I agree with you i am a frequent traveller, i have also faced the similar problem since i am living at vasant vihar near the airport at times i have picked up my own car and parked at airport lest i miss my flight
I had booked the cab in the night of 26th Jul 09 for pick up at 7 :00 a.m. in the morning on 27th Jul and i got the confirmation message again at 6 a.m. in the morning giving the car no but when the cab did not reach me till 7 :25, i called back to find out and was told that it will reach in 10 mnts .when i called again aftr 10 mnts i gor the same reply .and then the cab finally reached me at 7:40 ...but since i had to reach for meeting at 7:30 and was really furious with this kind of sevice, i called up again to speak to the supervisor and told him that why was i not informed if the cab was getting delayed so thati could make some other arrangement and that i will also deduct moneg as Easy cabs chrges the customer for waiting this gentleman Mr Kailash instead of being apologetic informed me that in this case Easy Cab will not provide me the service in future...i was really shocked to hear that and felt like going to Consumer Court but just that i dont have so much of time to waste i am not doing it ...but just imagine the kind of customer service being given even to customers like me who has been a regular customer of Easy Cabs ...bcoz its ur quick response time proper cutomer service for which people pay you double the charges of your competition...i am sure this was the last time i used Easy Cab service
I nd booked an easy cab from my home in GK-ii to new Delhi railway stn on 22 June 2010; booking ID no.[protected]. It was a hot afternoon - 44 deg C and what I got was a rickety old Esteem with its AC not working. A horrible journey to the station - with my cervical neck in deep pain. Then easycabs does not have any feedback page on their website nor any email address.
i called up easy cab at 2pm and booked a cab on 4th august 2010 for 16:00hrs. and my friends family have to catch chattisgarh sampark kranti. the booking was confirmed. Then after some time i got the booking id, chauffer no etc by sms. at around 3:20 pm i received a sms saying that my booking is cancelled because of non availability of cab. Since my friends family has to travel and has to catch train and that to with small baby. i immediately rushed to local taxi stand to get one. I kept on moving from one stand to another and about after one hour of of hectic effort i could get a taxi by paying 100% premium. I will also advise not to trust easy cab

b.n. mishra
mishra.[protected]@gmail.com
i want to tell you all easy cab is very bad service even that drivers dont know how to talk with the costumer

just two days before i get easy cab new delhi pahar ganj to shakti nagar and the cab mobile number is [protected] when he drive he used to talking on mobile and he giving many bad words on mobile i have with my family but i thing he did not care about that so i feel very bad that i did easy cab so now that was my last time to easy cab

shyam

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    1%
    Complaints
    156
    Pending
    0
    Resolved
    2
    phone
    +91 11 4308 3000
    location
    9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
    Easy Cabs Delhi - froud booking