[Resolved]  Eureka Forbes / Aquaguard (Aquasure) — Very Bad Product Reminder ( complaint submitted on 8/5/2008, around 7:00 PM )

I bought Aqua Integra on March 10, 2009. Within ten days it has begun to malfunction. The customer servie is so poor, I wonder that we consumers have not joined hands to take them to court !!
SJ

This is regarding the AMC of Aqua Guard. Eureka Forbes is supposed to provide two services in one year contract. Since last two years I have got only one service that is during the renewal of the contract.

On contacting the engineer in charge of Gurgaon they say that when ever the engineer comes for they service my house is locked. But unfortunately my house is open and I am available when the engineer has to renew the AMC.

Please advise.

I have an aqua sure water filter non electric one..
I want to change its filter only, but the problem is that I couldnt find any aquasure showroom or any such place where there are only authorized eureka reliable products,
because when I went to some shops to buy only aquasure filter, it's packing was open and anyone could suspect that they are used filters again for sale.
my cell no is [protected]

JUST I WANNA UR GURGAON SERVICE PROVIDER ADDRESS OR CONTACT NUMBER MY MOB. NUMBER IS [protected]

Aquaguard With Booster — No following up of the complaint done

Dear Sir/Madam,

My complaint is against the Aquaguard service provider.

I submitted my complaint on the customer care number of Aquaguard twice.
Complaint Number is 53734572. But none of the representative followed up the complaint.

My aquaguard is leaking from the base and hence water is not getting filtered properly.

I want you to take some action against the same. If they don't attain the complaint with in 2 days then I want to give their product back and get my chash back paid for that product.

Please do the needful.

Thanks & Regards
Santosh V. Dahibavkar

any service engineers near Hospet, Bellary district Karnataka state,
pl contact for servicing the water purifier
dc ravci
amaravathi
bharathi nagar
hospet
[protected]

1) The second service was provided 3 months later than schedule service.
2) The third service has been provided 9 months later than schedule service.
3) Forth service has not been provided till date, even though the service contract is going to be expired only after 5 days i.e. on 07/05/2009.

This is a clear breach of service contract. I and my family are being forced to drink un-hygienic/contaminated water due to untimely services provided by your authorized service centre even after a legal and authenticated service contract with Eureka Forbes.

I would like to say that the Eureka Forbes franchise are not caring for the costumers.

Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 3 may 2009 evening around 7:00 PM .
The product was purchased on 11/11/2008, Its not even 6 moths the it started giving problem 4 times, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither my problem has been solved . Please look into this and help in resolving .


Thank you

vacume cleaner are not properly service & not responce propurly your distributer

Negligent Service... Aquaguard Booster.

I had called your Euro Help Line No. requesting them to send their Sales Executive at our doorstep, since I wanted to purchase an Aquaguard Booster. I was attended by your Executive the very next day without any delay. I had paid Rs.8, 690/- by cheque (being full and final payment for the Aquaguard Booster) to the two of your Executives Mr. Kamlesh and Ms. Jasmita who had visited my residence on 3rd May, 2009. The machine was delivered after 2 working days i.e. on 6th May, 2009.. and cheque was encashed on 10th May 2009. However, I regret to say that your Euro Help Line service is only for marketing your respective products, but post service is hopeless..

I have been calling your Euro Help Line from 7th May 2009 till date requesting them to send their service engineer to install the machine. Every time we call there is a different Executive attending to our request, and all have a standard dialogue, i.e. they tell us our Name, Address, Telephone Number and Model of the product.. Besides this your Executives are useless. I do not understand the purpose of this Help Line number. All your Executives greet us saying "EURO HELPLINE MAY I HELP YOU", but when we discuss our grievances with your Executives, they say we cannot assure you that our Engineer will visit your residence, but we will try our best... What is the use of this reply... Very sorry to say that it is almost 10 days now, this machine is just lying at my residence unattended by any of your service engineers.

M. D'Souza

Eureka Forbes - Acuaguard classic — Aquaguard not functioning

I am a user of Aquaguard classic filter since last 2 years but the water filter seems to stop functioning within 2 weeks after the service engineer repairs it !! i am completely unsatisfied with the after sales service given to me by the company. i have spent so much money on the service since last 2 years but to no help. i would like to know whoom should i address my complaint to and whether is there any one in the customer care who would be willing to help me.

I have purchased the Aqua sure filter from Eureka Forbes some 11/2 yrs back. I didnt face any problem regarding the inner filter change.But now since last 6/7 months, i am unable to find those inner filters because of which we are unable to drink pure water and we have stop using this filter now . The dealer who was previously dealing with those filters informed me that he no more deals with or he has stop dealer ship of aquasure.
I am not getting any proper response from the service mens and now I have stopped calling them.
I am staying at Old Airport road Bangalore . can you pls help me out to resolve this issue.
Note - My filter is non electric . the inner filter has to be replaced after every 3/4 months
My no is [protected]
OR

Pls give me the Alternative or furnish me with an alternative no with whoime the inner filters will be available
Shailendra J Tendulkar
Annasandra palya
9C, kesava
KrishnaNagar Apartment
Bangalore

We bought a RO filter and it worked for only three days. It has been a month and yet our complaint has not been resolved.

With all the above complaints in place and such lethargic and laid back approach by the company. Should we not file a criminal complaint for cheating? we need to arriagn the top executives as the principal frauds to get some justice. They are otherwise not concerned for customer greivances.

I fully agree. Their after-sales service is horrible. Please keep away.

water purifier,model st 2000 — not attending to the complaint during amc

customer code 1782283- inspite of my repeated request over phone my coplain has not been attended.every time i was told that within day or two it will be attented but no body visited. I spoke to one mr.Anil bali over phone no [protected] number of times then i spoke to your jaipur office [protected] but no body turn up.I would once again request through this site to attend the problem.I am appending below my current address- Aditya Kejriwal, A-015, Ashiana Gardens, Alwar bypass road, Bhiwadi-301019, phone no [protected]

Yes. I agree to a great extent to this comment/complaint. The service in our area is very very very very bad and pathetic.

We had taken this product in Dindigul in Tamil Nadu. We had taken it from one of the agency (Venus Electronics, Pensioner Street, Dindigul.) and when reached them for the refil, they just turned us away that they have suspended the operations in our place and wanted us to get it from another city, Madurai. Just dont understand that for a refil, should we go in search of places. they even were not able to give us the details of the agency in Madurai nor anywhere else.

This is pathetic both the company as well as the agency, as its the responsibility of the company to facilitate the spares for the customers.

If someone in this mailing list is aware of the details where the spare is available in Madurai, in Tamil Nadu, it would be great, as i dont think the company is not going to assist the customers in anyway.

I have purchased aqa spring fresh model about 2month ago in Agra. Local service center in Agra at Kamla nagar deny to attend the complaint. please help me.My mo.n.[protected].My name is P.K.ROHATGI

I bought aqua sure electric model couple of months back in my new flat, The water ibnstead of getting purified was stinking initially & now this model is not even getting switched on. I had complained on their call center no. & was commited that a service person would attend in 24 hours, unfortunately only aqua sure knows what is the maening of 24 hrs becuase since last week i am only following up with no body attending the complaint.

I would recommend not to buy any Eureka Forbes product for their extremely bad service *& insensitivity towards the customers.

Eureka Forbes/e-boiling booster — water purifier doesn't Work

My customer ID:-[protected]
attended to on the 14th june not working today-can somebody from the parent company envince some interest in retifying the defect.this third time the complaint is being sent.
I am retired prof from Hyderabad-India.
Dr Manmohan Singh.

The AMC service offered by Eureka Forbes is very bad. I have a Aqua guard - Classic water purifier for I have entered in to 3 years AMC recently with 100% advance payment. The unit stopped working 5 days ago. I lodged a compliant with the customer care on 21.07.2009 (compliant No[protected]. Inspite of follow up several times. Their is really pathetic. I would recommend not to buy their products.